Reviews
This profile includes reviews for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 33 Customer Reviews
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Review fromCarl R
Date: 06/05/2025
1 starThis is the worst company I have ever done business with. They have taken over $20,000.00 from my company and their services have never worked. They just renewed us for another $10,000.00 after I emailed them that I did not want to renew before the renewal period.Avoid this company at all costs.
Avalara Inc
Date: 06/09/2025
****, thank you for taking the time to share your experience. We strive to offer the best service possible for our customers and the billing frustrations youve described are not what we want. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We have escalated your concerns internally and you should expect to be contacted soon.Review fromLydia B
Date: 04/16/2025
1 starThey are not educated - i have been signed up for 4 months and this still doesn't work. no one responds or will set it up for us and we are still doing our taxes manuallyAvalara Inc
Date: 04/17/2025
Hi *****, thanks for bringing your concerns to our attention. We apologize for the delay in getting started and we'd like to help expedite the process. We have escalated your concerns internally and you should expect to be contacted soon.Review fromConnie L
Date: 02/27/2025
1 starDo not use them for your business. They have the worst customer service I have ever experienced. I received a $1,000 bill for ? nothing. I asked them to tell me what it was for and they never responded, then I went ahead and emailed them telling them I couldn't believe the horrible service I was receiving, in return, I get an automated message back saying my message went to an unmonitored mailbox when I emailed my "service manager" directly. They will cut you off and make it impossible to find a solution for the problems they caused. They set up my sales and tax integration incorrectly and now I have a report I can't use. ********. I will make sure, I leave a review in every single platform I find to make people aware of your horrible service.Review fromGreta K
Date: 02/16/2025
1 starI am filing this complaint against Avalara Tax due to their deceptive auto-renewal and cancellation practices.I paid in full for my final yearly tax filing and explicitly requested that no further services be billed after that filing was completed. Despite this, Avalara is refusing to cancel my account and is now demanding an additional $250+ for services I do not want and never agreed to renew.Avalara claims I am locked into another year of service until November 2025, conveniently just before my next state tax filing would be due in Decemberensuring they can force another charge on me before I can even attempt to leave. Their justification? A digitally signed contract from 2022 that they falsely claim allows them to auto-renew without my explicit consent.Their cancellation process is deliberately confusing and obstructive. They require cancellation through their website, yet the system provides no confirmation that the request is finalized, leaving customers in limbo while they continue to bill them.Their support team has been dismissive and unprofessional, sending taunting emails instead of resolving the issue. This is a predatory and fraudulent business modelforcing customers into additional fees by making it nearly impossible to cancel.I demand that Avalara immediately cancel my account, cease all future billing, and remove any outstanding balance for services I never agreed to continue.I urge the BBB to investigate their unethical billing practices and hold them accountable for these deceptive policies.Avalara Inc
Date: 03/03/2025
Hi *****, thank you for giving us the opportunity to look into this matter. We understand how unexpected costs would be upsetting, and we apologize if the cancellation process was not as clear as expected. To help avoid any confusion, Avalaras terms allow customers to submit a written notice of cancellation. However, after a thorough review, our team was unable to find any record of such a request. As a result, we must adhere to the agreed-upon Terms and Conditions, which include automatic contract renewal unless a cancellation request is submitted prior to renewal. We appreciate your feedback and are always looking for ways to improve the customer experience.Review fromJeff
Date: 11/12/2024
1 starSigned up with Avalara and the tool never worked reliably with Intuit Quickbooks (QB). We had deep dive meetings with their (very thin) tech support team, and after several meetings they suggested that WE reach out to QB for help. You know what ** told us: they said this is a well known issue and they cant help, talk to Avalara (Which of course is what we'd been doing for weeks)! Avalara took my money knowing their software isn't compatible with QB. I send Avalara their cancel form and they told me they would cancel my contract after one year and would continue to charge my credit card! UNBELIEVABLE! It's easy to understand why there are so many unhappy clients and so many 1* reviews. YOUR SW DOESNT WORK WITH **, YOU KNEW THIS WHEN YOU SIGNED MY COMPANY UP, WHERE IS MY REFUND????Avalara Inc
Date: 11/26/2024
****, thanks for reaching out to share your experience so we could assist. We have escalated your concerns internally and we understand our team has since been in contact with you.Jeff
Date: 12/02/2024
No one has been in contact with me in an official capacity. All I get is your email form letters stating you will continue to charge my card for one year despite the software never working. My attorney is telling me to SUE you for the amount you took from me plus damages, and that I will easily win.Review fromJared R
Date: 10/31/2024
1 starStarted a cancellation request in July 2024 and received a call from their sales team regarding the cancellation. They instructed me to reach out to my bank to block payments on avalara transactions "just in case I get charged." Did not sit right with me that, this was the information being given to me rather than removing all data or account information upon cancellation request. I then tried to reach out to an email regarding a missed payment and when sending an email, i received a notice that their mailbox was full and not accepting messages. Today Oct 2024 I received a second failed payment notice, so obviously they did not cancel my subscription. Will not recommend using any of their services or subscriptions.Avalara Inc
Date: 11/01/2024
Hi *****, thanks for bringing this to our attention. We understand howreceiving payment notices after cancellation would be upsetting and we apologize for the frustration. We have escalated internally to have our team look into the matter a provide an update to you soon. Thank you for giving us the opportunity to resolve.Review fromBrandon M
Date: 09/24/2024
1 starAvalara is a scam. Don't use them as a company! I have shut my company down a year ago but yet for some reason they still charged me and said my account was never shut down. Due to me shutting that company down I no longer have access to my email and cannot prove that I have an email from them saying that my avalara account was canceled. So now I have to pay for it even though that business has been shut down for a year! Stay far away from this company.Avalara Inc
Date: 09/25/2024
*******, thanks for bringing these concerns to our attention. We are sorry to read your business closed down and we aplogize for the additional frustration in being charged after closure. We understand you have been working with our support team on this issue, and we have escalated these concerns internally for additional assistance.Review fromGrant R
Date: 08/23/2024
1 starI cannot express enough how disappointed and frustrated we are with Avalaras services. Since integrating Avalara with our WooCommerce website, we have faced nothing but problems, costing us tens of thousands of dollars and an enormous amount of time and resources.From the start, we encountered a serious issue with duplicate transactions being submitted. After a month of back-and-forth with their support, it was finally determined that the problem stemmed from the way Avalara guided us to set up our account. This mistake doubled our tax filings, and weve been fighting to fix it ever since. Despite resolving the issue once, a July update from Avalara reactivated the problem without our consent, leading to more duplicate transactions and locked data, which we cannot correct.On top of that, weve dealt with Avalaras unreliable support system, where we cant even log in to get help. Our attempts to reset the password fail, and the page often doesnt load. This is unacceptable for a service weve paid tens of thousands of dollars for..Worst of all, in early April, Avalaras AvaTax plugin caused our customers to be unable to check out on our website. We were left with no choice but to disable the plugin, which meant we couldnt collect sales tax for two months. Despite repeated promises of a quick fix, it took until mid-June to resolve, causing significant financial ********* summary, Avalara has been a nightmare to work with. We are dealing with multiple unresolved issues that are directly Avalaras fault, and their poor communication and lack of support have only made things worse. Weve wasted an incredible amount of money trying to make their system work, and unless they take immediate action and issue a refund, we will be looking for alternative solutions.If youre considering Avalara for your business, think twice. Our experience has been nothing short of a disaster.Avalara Inc
Date: 08/26/2024
*****, thank you for bringing your experience to our attention here as well as on other platforms. We have escalated your concerns internally and we understand we have since been in contact with your team. We look forward to resolving and improving your experience.Review fromRob Q
Date: 07/09/2024
1 starThey have stolen $10,000 from my company. We canceled our yearly service and they ended up charging us anyway. They admit we should be refunded but after months of trying to get our money back, they still have not refunded us. We cannot issue a chargeback because of our service agreement with them. They are crooks. Do not do business with them.Avalara Inc
Date: 07/22/2024
Hi ***, thank you for raising these concerns here. We understand how unexpected costs would be upsetting, and we apologize for the billing frustrations you're describing. After receiving your review, our Customer Excellence team looked into your account and reached out on July 11 to schedule time with you. We understand the team has not yet heard back form you. We remain committed to supporting you and resolving your concerns, and we ask you to please follow up with our team directly so we can assist. Thank you.Review fromBernie D
Date: 07/03/2024
1 starAvalara increased my annual rate from $ ***** to $8***** without notice of the increase nor did they provide me with an invoice. I canceled the service but they would not refund the increase.. Furthermore, their payment method page would not allow me to delete my credit card from automatic debits. I have never experienced conduct like this from any vendor I do business with. ****************Avalara Inc
Date: 07/05/2024
******, thank you for sharing your feedback with us. We understand how unexpected costs would be upsetting and we apologize for the frustration. In order to best support our customers financial planning, we require our team to send notice of annual increases at least 30 days prior to renewal per our terms and conditions. We looked into your account and confirmed that a renewal email was sent to your primary contact on 04/15/2024 which included the updated pricing for your product. We understand you have since completed a cancellation form and our team is working to cancel your subscription so that you will not expect to be billed for your next term.
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