Reviews
This profile includes reviews for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromThomas M
Date: 09/30/2026
1 starAvalara is one of the biggest pain in the rears to work with. You get American sales people, then once you sign a contract, you don't speak to an American again. The sales people don't actually know what the tax laws are. I believe they are fed lines from AI. They didn't sell me enough returns due to the fact the sales person didn't know that if I have an physical location in an SST state it means I have to purchase returns. They then gouged me. The onboarding process was handled poorly, they didn't process the fact I had SST so then they charged me for more returns there. Avalara woefully disregarded me as a client, when I went to cancel. They wouldn't give me a refund. STAY AWAY.Review frombryan m.
Date: 09/25/2026
1 starAvalara, REMOVEDdeserves less than one star for customer service and for resolving unapproved subscription issues REMOVEDused to provide great service until they were aquired. I am one of the many who look forward to the class action lawsuit against this disingenuous company. I will gladly participate. It seems impossible for them to actually earn and retain an A+ BBB rating. They deserve an F- BEWARE....they will not honor formal letters of separation canceling all services and will intentionally not send you required site links for canceling. Not available in your account dashboard either. Will continue to charge and or harass you for renewal fees. Sent all info to our law firm. We are pursuing legal action immediately. Again, BEWARE!!!Review fromDonna B
Date: 09/11/2026
1 starAvalara changed their customer service so you no longer can speak with anyone. You have to file a case on a website and hope they will pick it up to work on it.The front line support that answers the phone (often not from the REMOVED) is unfamiliar with any issues and cannot resolve them. They just apologize for the lack of follow up and always promise someone will work on REMOVEDis the worse support I have ever experienced. We have tax issues the state is trying to get resolved that they filed on our behalf and they will not take calls are resolve issues. It's just horrible.
Avalara Inc
Date: 09/18/2026
REMOVED, thank you for bringing this to our attention again. We apologize for the frustration you experienced communicating with our team. As we noted on Yelp and via email, REMOVED, your direct contact, is best positioned to assist you and is calling you directly on the phone. If you need anything further, please contact her or email REMOVED.Review fromChristopher M
Date: 08/18/2026
1 startried them out for a few months and it created more issues than it helped. They were pulling taxes daily inaccurately, causing a deficit when taxes were filed. And did they notify me? no. i had to find out for myself through the comptroller's website. And they only pay sales tax, so if you have other taxes to pay, they no longer do it. They used to, but they stopped. I wonder why? I would stay away from this company altogether. Major headache that I'm still rectifying.Avalara Inc
Date: 08/19/2026
Thank you for taking the time to share your experience. Were sorry for the frustration youve described around calculations and communication, this isnt the type of experience we aim to deliver. If youre open to a conversation, please email REMOVEDso we can look into this further and work to assist you.Review fromAdam L
Date: 07/06/2026
1 starThis company will fraudulently "Renew" your agreement with REMOVEDadditions, increased prices without notice or approval. They more than doubled my renewal and then charged my credit card. Getting your money back is a 3-week fight that I still have not won. Use a different company.Avalara Inc
Date: 07/09/2026
Thank you for taking the time to share your experience here. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs are upsetting. If you could email us at REMOVEDwe can look into this situation and work to assist you.Adam L
Date: 07/11/2026
I have brought this to the management team. They have been reviewing it for 3 weeks with no solution. I hav filed complaints with the REMOVEDand appealed the charge on my credit card.Review fromB F
Date: 06/18/2026
1 starThey make it extremely difficult to close an account. Can't just call and ask to cancel your account. You have to fill out a form and to have it canceled. After I filled out the form they kept charging me. When I called and asked to cancel was told I needed to fill out a form. They told me I need to prove I sent it. And to send it again.Avalara Inc
Date: 06/19/2026
Thank you for sharing your experience with Avalara. Were committed to making account changes straightforward and reliable, and were sorry this hasnt been your experience. We appreciate your feedback.Review fromImran M
Date: 04/23/2026
1 starTo the Avalara Executive Leadership and Accounts Receivable Department,This correspondence serves as a formal notice of dispute regarding Case #REMOVED. I am writing to formally contest the outstanding balance of $70,000 currently attributed to my account for services that were never rendered, implemented, or finalized via a mutual meeting of the minds.Chronology of Disputed Events:Initial Misrepresentation: Over twelve months ago, during the sales discovery phase, a verbal agreement was reached based on the understanding of a standard monthly fee structure. Contrary to these discussions, an invoice for $36,000 was issued.Failure of Due Diligence: Upon immediate notification of this billing error, your sales representative acknowledged the "miscommunication" and committed to an internal review. This follow-up never occurred.Constructive Negligence: Despite numerous attempts to resolve this through standard customer service channels, your team has consistently refused to provide contact information for the REMOVEDeffectively blocking any path to a good-faith resolution.Aggravated Billing: While the initial $36,000 dispute remained unresolved and the software remained zero-percent implemented, Avalara has now issued a second annual invoice, bringing the fraudulent total to $70,000.Notice of Intent:Be advised that I have begun the process of engaging legal counsel to investigate Avalaras billing practices, specifically regarding unjust enrichment and predatory renewal cycles on non-implemented accounts.Unless this matter is resolved and the balance is vacated within business days, I am prepared to take this to litigation.Avalara Inc
Date: 05/14/2026
REMOVED, thank you for bringing this to our attention. Were sorry to hear about the billing concerns youve described, as this is not the experience we aim to provide. Your case has been escalated internally for further review, and our team will follow up directly soon.Review fromRalph H
Date: 04/21/2026
1 starIf there is a company for Tax needs that deserves less than one star for customer service and for resolving unapproved subscription issues - it is Avalara. This company and service must've been sold, and I am one of the many who look forward to the class action lawsuit against this disingenuous company. It's unfortunate that you actually have to give it at least one star to upload your REMOVEDPREVIOUS REVIEWS. TAKE HEED!Avalara Inc
Date: 05/01/2026
REMOVED, thank you for sharing your experience using Avalara. Were committed to offering our customers a reliable solution, and were sorry that we missed the REMOVEDin your case. If youre open to a conversation, wed like to learn more about your specific experience and how we can improve. Please contact us at REMOVED.Review fromEmma L
Date: 02/27/2026
1 starI've been an Avalara customer for two years, paying approximately $60/year for basic sales tax compliance for a small side business generating about $500 in annual revenue.Upon my 2026 renewal, my cost jumped to $590.86, a nearly 900% increase. I received no advance notice of this change and no opportunity to review or decline the new pricing before being charged. My invoice also included two additional product lines (connectors) that I never requested or authorized. In previous years, my invoice contained a single line item.I immediately contacted Avalara to request cancellation and a refund. I was told my subscription had already auto-renewed and it was "too late" to cancel, despite contacting them as soon as I learned of the increase. Cancellation would not take effect until 2027, meaning I'd be forced to pay for a full year of service at a price I never agreed to for a business that doesn't generate enough revenue to justify this expense.I made multiple attempts to resolve this. I was bounced between three different representatives. Avalara refused to issue a refund, refused early cancellation, and refused to escalate my case to management. My last contact stated his goal was to "resolve this constructively, not escalate it further," directly denying my request for escalation. He then closed my support case while it was still unresolved. I have received no response to follow-up inquiries and believe I am being deliberately ignored.This matches a well-documented pattern of Avalara complaints involving unauthorized increases of 400% to REMOVED%, inability to cancel, charges after requesting cancellation, and unresponsive support. Avalara failed to provide the clear pricing notice and accessible cancellation mechanism required by state automatic renewal laws.I'm working with a media outlet now to tell my story as well as other customers' stories, which have been far worse than mine. This has been a horrible experience that I hope I can help others avoid.Review fromAmanda E
Date: 02/25/2026
1 starIf I could leave negative stars, I would. This company is the worst. Prices are too high and credits expire and they don't tell you. We recently started using a new software and the 'implementation team' weeks to respond. Ticket's go unresolved and they close the cases without fixing the issue. Does anyone get their issues resolved after it's 'escalated' per the responses on previous reviews? Backfiling is outrageous in price and when it's their fault for the need to backfile, they just continue to send you the contract without discussing the issues. STAY AWAY IF YOU'RE ABLE!!!!! PS, if anyone has an alternate solution for taxes I'd love to know it so we can move away from Avalara/Avatax.Avalara Inc
Date: 02/26/2026
REMOVED, thank you for taking the time to share your experience. Were sorry to hear about the frustrations youve described, as this is not the level of service we aim to provide. Your concerns have been escalated internally and a member of our team should be reaching out to you soon to connect directly. If youd like to share any additional details in the meantime, please contact us at REMOVED
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