Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

Review Details

• Review fromJohn S

  Date: 10/02/2024

  1 star
  Ordered a controller on accident to the wrong adress Microsoft is useless I finally got someone on the phone told me to call back tomorrow when safety division is open they locked my account from being able to call back the next day allowing the package to finishing processing and ship without fixing the adress now I have to go sit outside a strangers home because Xbox is useless really sad they used be a good company

• Review fromRae B

  Date: 09/30/2024

  1 star
  I purchased a computer for work, and did an optional update now I can't access my computer because of their security software. I'm going to miss out on this job opportunity. Their chat *****s give inconsistent resolutions the first guy I was working with said I can reinstall but when I came back to chat after my other job the second ***** said my only option was to wait the 30 days and didn't give me an option to reinstall. So I asked for a supervisor and he failed to connect me with one, then I mentioned reinstalling and now he has a solution, he should have gave me that option upfront. But never the less I shouldn't have to do all that to access a computer that I purchased, I didn't even sign up for no passkey.

• Review fromJanine D

  Date: 09/24/2024

  1 star
  I was billed on the 9/12, and canceled my 365 subscription with Microsoft on 9/13. They charged me again on 9/22. There's no way to speak to a representative on the phone...was redirected by their automated system to resolve my issue by logging in to my account... clearly that won't work because that's how I "canceled" to begin with! I removed my card from my profile so hopefully this will resolve my issue...no thanks to Microsoft. **************** is not what it used to be ??

• Review fromJuve A

  Date: 09/22/2024

  1 star
  Microsoft through MSN posts current events stories and they encourage you to post your comments. They will not allow me to post my comments. I have zero violations. There is no way to contact them to tell them what is happening. Most of the comments I make are about ***** running for president. They have a filter which lets you know if your post is not acceptable. I have not received any of those feedbacks. It appears to me that they do not want to hear about how I feel...in an open forum...of why I think ***** is a bad candidate. Once I started posting in the past, nothing went wrong. Now that people like my posts, the censorship happens. I want people to know that the so called free speech only applies if the ones running the show, Microsoft, feel offended by someone's differing opinion. Microsoft has ignored me with no explanation.

• Review fromRod F

  Date: 09/15/2024

  1 star
  I have been going through this problem with XBOX FOR MONTHS! Microsoft customer service no one to contact the website doesn't load page not found for support. MY ACCOUNT WAS HACKED AND I WAS BANNED INDEFINITELY FOR IT. I GOT AN EMAIL STATING IF I CHANGE MY EMAIL ADDRESS IT WOULD BE FIXED. LESS THAN 3 DAYS LATER I WAS HACKED AGAIN AND NEVER REINSTATED. I SIMPLY JUST WANT MY ACCOUNT BACK AND TO BE ABLE TO CHANGE EMAIL ADDRESSES ON MY ACCOUNT. I GEEL LIKE NO ONE IS HELPING ME BECAUSE EITHER NO ONE REPLIES UNDER 48 HOURS, OR I DON'T GET CONTACTED AT ALL. THE AUTOMATED SYSTEM IS HORRIBLE. JUST CALL ME TO PROVIDE ASSISTANCE PLEASE!!!

• Review fromBrian B

  Date: 09/14/2024

  1 star
  I redeemed ***** reward points and got ripped off for my purchase of ultimate game pass. Now no one will help me or even respond to my emails and messages! I have talked to 3 different people from support and none could help me. They sent me a link that nobody responds to or replies back to me!

• Review fromDarrel S

  Date: 09/13/2024

  1 star
  What do I think, not *******'s appalling that a company can take your money annually and be absolutely useless when you require assistance and no one does anything about it. Where is the BBB?I talked to several of my colleagues and they all had nothing but negative comments in regards to Microsofts lack of customer service. They don't even pretend to care. Lying when it suits their agenda and cutting you off when you ask to speak to a supervisor/screen share. Minus 1 star rating.d.s.

• Review fromCarlyn S

  Date: 09/12/2024

  1 star
  I wanted to post a review based on a recent experience with Microsoft. I purchased a subscription to Office 365 and am in my second year with the subscription. This past week could not access my word documents with an error message saying it was not syncing. I tried what I could on my own then reached out to Microsoft for technical help. I am supposedly entitled to that because I have a paid subscription. It took multiple tries to get either a phone call back or a chat. The woman that called me back, after 3 attempts, ****** *., was helpful but at the end of the day clearly did not know what she was doing. She did manage to uninstall Microsoft 365 and then said she would call me back, today at 8:30 a.m. to re-install. She didn't. I asked for a call and the agent that responded hung up on me as I was giving her my case number. After many phone calls, attempting to get help I pretended I wanted to buy something and got help through chat. Two hours later I was able to install the product I had paid for. In total this whole debacle took 6 hours. It was incredibly frustrating and I cannot believe that a company is allowed to get away with such appallingly bad customer service. Helpful when they want you to buy something, not so much when you ask for the technical support they have offered because you bought something. I will be looking for alternatives to this product by the time the subscription rolls around next year,.

• Review fromEric B

  Date: 09/09/2024

  1 star
  Microsoft customer service no one to contact the website doesn't load page not found for support can't log in to half of their services and there's a problem with getting reimbursed for billing they either do or don't but there's no way to know there's no one to contact there's no website to go through and they're automated system just sends you in circles back to the same menu just trying to log into Xbox live or gamepass now.

• Review fromEver C

  Date: 09/06/2024

  1 star
  I am highly upset that I called Microsoft on 07/10/2023 on the night that I purchased Microsoft Office 365 and it would not work with my PC. I called and spoke to a gentleman that I advised that I wanted a refund. He advised me that I would need to go to the Microsoft site to request the refund and I did and I was never refunded. Until today, Microsoft keeps trying to request payment for the yearly renewal and keep in mind that I have never been able to use this product. I called them this morning and spoke to a woman named ***** that was very rude and would not allow me to speak. She kept talking over me. I do not like that Microsoft does not train their overseas employees how to properly conduct a phone call. It seems that those employees are stressed and just talk to their customers any kind of way just because they do not want to use their soft skills to empathize with customers. She did not even know how to walk me through the steps to once and do all cancel the renewal of the product. For a company that is owned and operated by a CEO worth billions, service needs to be way better instead of getting piss-poor service.