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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.08

    Average of 255 Customer Reviews

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    Review Details

    • Carla D

      Date: 06/27/2024

      This is the worst customer support ever ******************** you should be ashamed. I was billed twice on the same day for two different subscriptions. No refund and you cant get anywhere on the website to get a refund. You cant talk to anyone. An to think I am in technical support for your products.

    • Vasquin F

      Date: 06/26/2024

      I had a xbox account that I put lots of hours into, I was playing today when all of a sudden I was kicked off and told that my account is permanently suspended. I immediately went onto the enforcement website that Microsoft provided on the pop up when they were not allowing me access to MY account. I can see that my account was permanently banned, but without reason. I immediately submitted a apeal on Microsofts enforcement site as directed, and have heard nothing since. This is very frustrating, to be locked out of my account that I own. Now I am stuck starting from scratch with no explanation.

    • Jack M

      Date: 06/25/2024

      I took my payment method off and because it is the only way you can turn off reoccurring payments. Microsoft turned on reoccurring payments and continued to charge a card that was not on file! Their support told me there was nothing they could do and that it was a bank issue when it clearly stated on my Microsoft profile that reoccurring payments were on. I had to cancel my credit card and get a new one and Microsoft is still trying to charge the old one. They keep telling me to update my payment method. They want to scam people! Do not put a card on your account!

    • Austin M

      Date: 06/24/2024

      They force my pc from windows 10 PRO to windows 11 Home. I can't get support to contact me and I can't contact them. I been ripped off for 250$ for the windows 10 Pro.

    • Cristopher V

      Date: 06/21/2024

      I bought Norton anti virus software in 2021 it's 2024. I can no longer afford to pay 9.99 cents. Every month, my bank account will over draft continusly. I tried cancelling online with no avail. I called ****** which asked me to explain why I wanted to cancel. ********** tried to convince me not to cancel explain why I wanted to cancel and even accept a similar plan. Since I didn't accept they told me I have to find Microsoft to cancel. Norton could not provide me a number, or any help. After asking ****** for help I called Microsoft, it was the same experience. Explain why, get a 7 dollar plan. The whole time I noticed their representatives are all from off shore. Microsoft nor Norton hire ***************** nor serve us fairly. At the end... the last Microsoft representative told me to call the bank to stop the 9.99 payments. I feel Microsoft and Norton don't care genuinely about their clients, ***************** American struggles nor American business. Microsoft only cares about profits.

    • Shane M

      Date: 06/16/2024

      Worst company I ever had to deal with regarding a repair 4 days still waiting for shipping label and it's quite frustrating because nobody can help me !

    • Rishaunda B

      Date: 06/15/2024

      We purchased a new xbox series x on Dec 24 and within a month it started shutting off without warning. After much digging we learned we could return for. We sent it in for repairs in April and by the end of May we had to send it back for repairs because it was kicking us out of the games. We just received it back from the second repairs and it now has the same issue. At this point Microsoft owes us a new system instead of continuously sending it in for repairs. And since they dont have stores we cant bring it in to them.

    • Maxwell F

      Date: 06/13/2024

      Worst company I've ever interacted with when it comes to account management and parental controls. Trying to buy Minecraft for my kid is *****x harder and more complicated than it ever should be. Complete failure and I'll be issuing a chargeback on my credit card due to this.

    • Anthony L

      Date: 06/11/2024

      Recently, my Xbox account and console were permanently banned by Xbox in 5/22. Despite my attempts to appeal the ban, they swiftly rejected it. What's truly frustrating is that I hardly ever use my Xbox, yet I find myself facing this ban without any clear justification. What's more concerning is the lack of transparency in the process; upon denial of the appeal, there's no way to reach out to the Enforcement Team for further clarification. One would expect that such a severe action as an account and console ban would be accompanied by a detailed explanation supported by evidence, yet I received nothing of the sort. I would greatly appreciate it if the Better Business Bureau could facilitate communication with a Microsoft team member involved in the Enforcement team, allowing me to address this unjust ban and potentially have my account reinstated.

    • Ej H

      Date: 06/09/2024

      Microsoft allowed a hack in my emails and now they refuse to let me recover my email after i provide all the correct information such a waste of time with there dum reps who can never help now emails i need i will never be able to receive how they made it easy for a hacker to access my information an give access easy but me the owner u cant help with all correct details stay away from this cheap bs company because if something happens with your acct they will not take proper steps to help

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