Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,695 total complaints in the last 3 years.
2,371 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft is Activating software that blocks access to Visio 2003 Standard. You are required to "activate" this software by phoning them or connecting to their server... neither of which is available and has been unavailable for over 6 years... as far as I have noticed. To make this all more ridiculous... this software is 22 years old.The result: projects using this software are now useless since this application is hindered.But the real illegality is ** insistence they're trying to limit software copying. This makes no sense at all. What does make sense is blocking the software in order to force the user to buy an upgraded version of this software. Nobody but NOBODY is going to buy copied software written 22 years ago.
Business Response
Date: 06/17/2025
Dear **** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/19/2025

Complaint: 23438336

I am rejecting this response because:

Sincerely,

***** ********
Customer Answer
Date: 07/03/2025
Good afternoon,

Microsoft can resolve this problem in a matter of hours. They're always 'upgrading' your system over The Internet. Providing a solution to this issue is in an upgrade I can download. It CAN be done if ** will let go of this product they no longer support.

I'm sending out my complaint... today... to ********** of The Attorney General Consumer Information and Complaints. *******, ***

BTW... now the Windows XP... 'Activate' the software has returned to my desktop computer. Same situation... unable to access my files and remote sites... such as my bank, your Web page, family, friends...etc.

** ********
Business Response
Date: 07/11/2025
Dear ***** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we were able to confirm the case has been closed as our agent instructed you have to contact your work/ office to request the activation/ deactivation code you requested. Our agent also stated you denied remote control for them to be able to assist you. Based on this information, there's no further assistance we can provide, so we consider this complaint closed. This is based on our policies and procedures, so we stand by our agents' decision.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased an Xbox controller in December from *******. It is still under the manufacturers warranty. I have been trying to contact them for 3 weeks with no luck. You can't call them directly it tells you to go through their online help but the online help isnt working properly. You can't do a chat because that isnt working and you can't request a call because that isnt working and you can't tell anyone because you can't call them directly. I would like them to contact me directly to resolve the situation, fix their online stuff so people can contact them and have a back up phone number so people can actually call them when something like this happens.
Business Response
Date: 06/15/2025
Dear ******** ******

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am having an issue with Microsoft Teams. Support said they would escalate the issue but I have not heard back since. Corporate also ghosted me. Microsoft support is a joke.
Business Response
Date: 06/16/2025
Dear **** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/16/2025

Complaint: 23437405

I am rejecting this response because:
This is not resolved and I'm unsure if the person(s) I'm speaking with now are in a place to help.

Sincerely,

**** *****
Business Response
Date: 07/01/2025
Dear **** *****,
Between June 17 and June 23, our representative, worked closely with you to investigate and resolve the issue.The troubleshooting process included a comprehensive set of steps such as cache clearing, clean reinstallation, credential resets, and profile isolation. Creating a new user profile and enabling the root user ultimately helped isolate the issue.
During the investigation, you shared that you had used Migration Assistant to transfer files, which may have inadvertently copied unnecessary settings.On June 23, you confirmed via email that the issue had been resolved and that no further technical assistance was required.However, you also expressed dissatisfaction with the initial support experience. After internal consultation, our representative contacted you to offer a recovery and proposed a one-month goodwill gesture, which you accepted.
We appreciate your patience throughout the process and remain committed to delivering a high standard of support. If you have any additional questions or concerns, please dont hesitate to contact us.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My account (Gamertag: *************, Email: *********************** and console were falsely banned two months ago. I have zero strikes on my account and have never received one in my years of using it. I tried appealing my ban via the Xbox Enforcement page and was denied within a few minutes. I find it difficult to believe that a real human even looked at my appeal.I checked the enforcement page to see if there were any details on why I was banned and only saw, "No details are available at this time." There will never be details because I did not do anything. I have seen countless cases of people's accounts being falsely suspended, with appeals being denied, and this seems to be an ongoing issue. I have spent hundreds of dollars on this account and would never do anything that would break the community guidelines since this account is extremely valuable to **** would like evidence of me violating the community guidelines because I can, without a doubt, guarantee that there is none. Thank you.
Business Response
Date: 06/16/2025
Dear ****** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and contacting the Xbox enforcement team, who are the only team with the authority to revoke bans, they explained that after reinvestigation, they found that the suspensions issued to this individual's account and devices were warranted. This individual was linked to three bad actor Discord servers and was listed as an owner in those Discords. This was confirmed via account links to the Discord profile. These Discords were involved in organized harassment of other users in Minecraft, using mass bot message spam and realm crashers to harass users. Therefore, the suspensions will remain in place.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/17/2025

Complaint: 23437129

Hello,

I appreciate your response and thank you for your assistance thus far. I know that this is simply not true because I have never created a discord account yet alone have been the owner of any "server". I almost never play Minecraft and have never engaged in or supported harassment of any kind. The claim that I was linked to three bad actor Discord servers is impossible if I have never had a Discord account to begin with. I would also appreciate a clear explanation on how account links were supposedly confirmed and request that they review that evidence again.

Thank you for your time.
Business Response
Date: 07/01/2025
Dear ****** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and contacting the Xbox enforcement team, who are the only team with the authority to revoke bans, they explained that after reinvestigation, they found that the suspensions issued to this individual's account and devices were warranted. This individual was linked to three bad actor Discord servers and was listed as an owner in those Discords. This was confirmed via account links to the Discord profile. These Discords were involved in organized harassment of other users in Minecraft, using mass bot message spam and realm crashers to harass users. Therefore, the suspensions will remain in place.

FOR MORE INFORMATION, PLEASE CONTACT THE XBOX ENFORCEMENT TEAM: **********************************************

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/02/2025

Complaint: 23437129

I appreciate your response, however, I am rejecting this response because the website provided (**********************************************) doesn't give any way to contact Xbox Enforcement. I can only view my suspension and previous strikes (as shown in the attachments). I would like an email or phone number that I can use to contact the Xbox Enforcement team directly. Thank you for your time.

Sincerely,

****** *******
Initial Complaint
Date:06/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two Years in the Microsoft Prison You don't realize you're in a cage until you've lived outside it. For two years now, I've been outside the walls of corporate America.But try buying a computer any brand, any price and youll find one thing is constant: Microsoft. Not optional. Not removable. Not ************* dont use Microsoft.Microsoft uses ******* cant set up a laptop without logging in to their system. You cant send a **** email without Microsoft knowing who, when, and where. And once it's in place? You're done.Theres no uninstall. No opting out. No reset. Youre owned.That machine is branded with your name, your data, and your digital soulforever tethered to their empire.And don't bother trying to change it. You're not a customer. You're a hostage.Customer service? Dont make me ********** their support line and you'll be tossed into a soul-crushing labyrinth.If you somehow reach a human, its someone underpaid, untrained, and utterly unempowered. Try getting actual help? Good luck. Microsoft has made it deliberately impossible to reach anyone who can do a **** thing.Consumers dont matter.Only enterprise contracts do.Meanwhile, our government throws billions at imaginary threats overseas while the biggest surveillance monopoly in the world locks down every digital on-ramp in ********This isnt a company. Its a digital dictatorship.Microsofts grip on our devices, our data, our daily livesunchecked, unregulated, and unchallengedis the single greatest tech overreach of our time.And nobody is doing a thing about it.
Business Response
Date: 06/14/2025
Dear ******* ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing because my Microsoft account appears to be under a temporary security lock. I know my correct password, but the *** verification step is being blocked by the system. I have already tried the automated recovery forms, but they are not applicable as I have not forgotten my password. I believe a security flag was triggered incorrectly. I need to have my verification methods reviewed and the security flag on my account manually investigated. Microsoft team hadn't proide any resolution other than the basic troubleshooting steps. Can you please escalate this issue to a higher technical support tier?
Business Response
Date: 06/16/2025
Dear **** Aldaleel,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a paying Minecraft user under a Mojang account (username: _The_Bomb). In October 2024, I was still actively logged into the official Mojang launcher, using the account to play the game I had already purchased. The launcher included a persistent banner stating that Mojang account migration to ******************** accounts would be rolled out over the next few months. It also displayed a Continue and Migrate button, indicating the process was still active.When I clicked that button, following the launchers own instructions, I was immediately signed out and permanently locked out of the account. There was no warning that the migration window had ended, nor that I would lose access by proceeding. In fact, everything implied that the opposite was true. After reaching out to support and supplying screenshots and a detailed explanation, I received copy-pasted policy responses that made no effort to address the actual issue.This feels like an intentional design trap. The launchers interface misled me into thinking I could still migrate, then locked me out entirely. Now, Im being told the only option is to start over and re-purchase the game. This looks like a deceptive tactic designed to force former ****** users into buying the game again, despite having already paid for it and followed the official instructions. I have lost access to my account, my custom skin, and a username Ive used for over a decade; all without warning or recourse.And, to be clear, this was not an old launcher disconnected from updates. It allowed me to download and play the latest version of the game, which came out long after they should have sent a message saying the migration window should have ended.
Business Response
Date: 06/12/2025
Dear ***** ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We apologize for any inconvenience, but we need to inform you that the migration from ****** accounts to ******************** accounts is no longer possible. Here are the details:

Account Migration Completed: As of September 19, 2023, the migration of Mojang accounts to ******************** accounts has been completed. This means that it is no longer feasible to migrate unmigrated accounts or proceed with the migration process.

Deadline Passed: If any users still have unmigrated Mojang accounts, they will not be able to sign in to ************* or the Minecraft Launcher for migration purposes. This change was implemented to ensure that everyone plays using accounts with improved security and player safety. Additionally, ********* Support will no longer assist with any MSA migration-related tickets after September 19, 2023.

We understand that this may not be the resolution you expected, however, since we had a timeframe for these actions to be taken and this timeframe has ended, we will not be able to take further actions on this matter.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/25/2025
Microsofts response completely ignores the substance of my complaint. I am not disputing that the migration window closed. I am pointing out that your own official Minecraft launcher running a post-migration version of the game, in October 2024, displayed an active Continue and Migrate button; and I was still logged in and playing.
I followed your systems instructions, which led me to believe migration was still ongoing. No warning was given, and I was immediately locked out of my account. Now, Im being told to re-purchase a game I already paid for and was actively using. This is not a case of missing a deadline. This is a case of being misled by a live product interface, and being punished for trusting it.
Refusing to acknowledge this misleading UI and instead sending me a generic migration policy message is not acceptable. I followed instructions in good faith and provided screenshots of exactly what happened. Microsofts current stance appears designed to force users like me to re-buy access to something we already own.
I am formally disputing Microsofts response and request that the BBB keep this case open.
Business Response
Date: 07/07/2025
Dear ***** ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

Minecraft Java Edition account migration was announced in October, 2020 and began in June of 2021. Both the announcement of migration and the beginning of the process made international gaming news.

We sent monthly emails reminding players to migrate their accounts beginning in June of 2021. In 2022, we messaged players that they would no longer be able to play if they did not migrate their accounts. Also, in 2022, we began blocking play for players who had not yet migrated. We extended the migration end date multiple times over the two years migration was available, finally ending eligibility in September of 2023.

Once migration ended in 2023, we offered a 90 day grace ******* for which we offered players a fresh license for the game. This grace ****** ended in December of 2023.

We are unable to further migrate accounts and refunds are not available.

The migration process met all international regulations.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had a Microsoft account for over 18 years without any issues. On May 15, 2025, I purchased a Microsoft 365 subscription primarily to use ********. Shortly after, my account was unexpectedly locked. When I appealed, I was told there was a violation related to Skypea service I havent used in over five years. No specifics were provided, and I wasnt given a chance to respond.I attempted to contact support, but chat requires sign-in, which I cannot do. Phone support just refers users back to the website. Out of desperation, I created a new Microsoft account just to reach someone. After multiple transfers, I was told my case would be reviewed, my data was safe, and Id be contacted within 2448 hours. I was given a case number, but no one followed ***** of today, my account remains locked and Ive lost access to all my personal and professional data in OneDrive. I can still verify my identity with an authenticator app, backup email, and phone number, but all recovery attempts return a service temporarily unavailable message.I am deeply frustrated. I paid for a service and was then blocked from using it without justification. I expect Microsoft to either restore access to my account so I can recover my data, or provide a full refund for the subscription I purchased on May 15. This has caused significant disruption to my work and personal life.
Business Response
Date: 06/12/2025
Dear Andrii Aksonov,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/12/2025

Complaint: 23434896

I am rejecting this response because: I've tried that before and tried it again, response I'm getting: " Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know." When trying to reset password, with authenticator, backup email or phone # I'm getting error : "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later." I've submitted form to Microsoft, but haven't heard back for 7 days

Sincerely,

Andrii Aksonov
Business Response
Date: 07/01/2025
Dear Andrii Aksonov,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. Than please provide us the affect email address and the alternative email address used to fill the **** form.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/02/2025

Complaint: 23434896

I am rejecting this response because: Let me be clear: the form you're suggesting is useless because, as Microsoft noted, I have 2FA enabled. Screenshot attached . It's incredibly frustrating when businesses clearly aren't reading complaints and just send automated replies.
My account is blocked, despite me having access to my authenticator, backup email, and phone, and getting confirmation codes. The reason given was a problem with my Skype, but Skype was shut down in May, and my account was blocked in June. This discrepancy is bewildering.
I filed an appeal, SIR21330016, a month ago and haven't heard anything. Your support staff can't tell me when I'll get a response, which is simply unacceptable. My account holds all my family photos and PC backups, and denying me access to them without explanation has utterly destroyed my trust in Microsoft.
I've waited patiently for a fair resolution, but after a month, I can no longer tolerate this inaction. Since your support agents are unable to help, I am escalating this matter immediately. I will be filing a formal complaint with the ********************************** and sending the full details of my experience to CEO Mr. ******* and local Customer Experience ****************** I need to regain access to my data.

Sincerely,

Andrii Aksonov
Business Response
Date: 07/14/2025
Dear Andrii Aksonov,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

We understand that you still have access to your authenticator app. However, the Account Self-Recovery (****) form is the only method available to regain full access to your account. We cannot proceed without successful completion of the **** form.

Please visit ********************************** to provide the necessary information to verify your ownership. This is the only way to recover your account. You may submit the form up to two times per day. Be sure to include any information that you have not previously provided.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/14/2025

Complaint: 23434896

I am rejecting this response because: Again, I believe you didn't check my previous responses. I don't need to recover access to account, I have my 2 factor authentication and getting all the codes, back up email codes work too. Problem with lock on my account by ******************** that needs to be removed. Hope you finally read through this.

Sincerely,

Andrii Aksonov
Business Response
Date: 07/21/2025
Dear Andrii Aksonov,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery request.

We understand that you still have access to your authenticator app. However, the Account Self-Recovery (ACSR) form is currently the only way to fully restore your account access. For security purposes, we must first verify your account ownership through this form before taking any further action. Once the system confirms you as the account owner, we will be able to assist you further.

To proceed, please visit the following link and complete the form with as much accurate information as possible:
**********************************

You may submit the form up to two times per day, and we encourage you to include any details you may not have previously provided. Once the system verifies your ownership, well be able to offer further support.

We appreciate your understanding and cooperation in helping us protect your account.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/21/2025

Complaint: 23434896

I am rejecting this response because: the fore you are referring me is being IGNORED according to Microsoft Account Team because I have 2FA activated. It doesn't work. Here's full Microsoft response for your review:"
It looks like you just used the Microsoft account recovery form (***************************************) to request a password reset for *********************** Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.

If you're having trouble signing in, go to ***************************************************** and reset your password using security info such as your phone, alternate email address, or authenticator app.

For more info about two-step verification, visit **********************************************************."

Thanks,
The Microsoft account team
Sincerely,

Andrii Aksonov
Business Response
Date: 07/31/2025
Dear Andrii Aksonov,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery request.

We understand that you still have access to your authenticator app; however, for security reasons, we must verify your identity through the Account Self-Recovery (ACSR) form before we can take any further action. This is currently the only method available to confirm account ownership and ************************ access.

To proceed, please visit the following link and complete the form with as much accurate and detailed information as possible:

**********************************

You may submit the form up to twice per day. If your initial attempts are unsuccessful, we recommend including any additional information not previously provided. Once the system verifies your ownership, well be able to assist you further.

We appreciate your cooperation and understanding as we work to protect your account and personal information.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/01/2025

Complaint: 23434896

I am rejecting this response because: IT DOESN'T WORK, HOW MANY TIMES I HAVE TO REPEAT MYSELF. I UNDERSTAND THAT YOU DON'T CARE ABOUT YOUR CUSTOMERS, THAT'S OBVIOUS , BUT STOP SENDING ME SAME REPLY OVER AND OVER AGAIN. LOOK INTO IT OR GET SOMEONE ABLE TO READ THROUGH AND UNDERSTAND WHAT I'M SAYING TALK TO ME. I'M TIRED OF YOU SENDING ME THIS FORM, IT DOESN'T WORK. HERE'S A RESPONSE FROM YOU: It looks like you just used the Microsoft account recovery form (***************************************) to request a password reset for *********************************. Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know

Sincerely,

Andrii Aksonov
Business Response
Date: 08/14/2025
Dear Andrii Aksonov,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery request.

We understand that you still have access to your authenticator app; however, for security reasons, we must verify your identity through the Account Self-Recovery (ACSR) form before we can take any further action. This is currently the only method available to confirm account ownership and ************************ access.

To proceed, please visit the following link and complete the form with as much accurate and detailed information as possible:

**********************************

You may submit the form up to twice per day. If your initial attempts are unsuccessful, we recommend including any additional information not previously provided. Once the system verifies your ownership, well be able to assist you further.

We appreciate your cooperation and understanding as we work to protect your account and personal information.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/21/2025

Complaint: 23434896

I am rejecting this response because: same response over and over, not answering to actual problem. Truly disappointing.

Sincerely,

Andrii Aksonov
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
forced windows 11 now my computer dont work but i need security when i had norton = why the f i need microsoft security = scam my computer dont work any more did a factorey reset windows 10 and and ****************************************************** my computer then next day forced upgrade now i get 2 blue flashes 2 red and black screen of death . i didnt ask to have this forced c*** on my computer i was going to lienax mint that nigjt this happends = i think we should be able to sue the head people of microsoft if we cant sue them i took my computer go the microsoft store were so sorry . = a crock under the fcc you cant put a viruse on a computer or forced then they say get **** to fix it so now i got to pay **** for a forced update that i never wanted on my computer = jail them now
Business Response
Date: 06/12/2025
Dear *** ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,My Microsoft account has been compliance-locked for several weeks. Ive already completed the **** form and was successfully verified, but the account remains inaccessible.I would also like to note that I still have access to the security proofs linked to the account.Given the sensitive nature of this issue, Id prefer to communicate directly with the Account Online Safety Team via email for security reasons.Thank you for your *************** regards,Bupuh
Business Response
Date: 06/12/2025
Dear Bupuh Uzeve,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/13/2025

Complaint: 23434432

I am rejecting this response because: Not working as I said. Account is still complianced locked, please connect me with any team that can help me.

Sincerely,

Bupuh Uzeve
Business Response
Date: 06/30/2025
Dear Bupuh Uzeve,
Thank you for your response. The account recovery process shared in our previous message is the only option for account recovery. Please submit an account recovery form here: ***************************************; and reply back with the Service Request number created.
Sincerely,
Microsoft Corporation

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