Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,740 total complaints in the last 3 years.
2,393 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon releasing the price hike of xbox premium from $19.99 a month to $29.99 a month. Several members of the community canceled there subscriptions. Days before the price hike they announced the people on recurring billing would not receive the price hike. Upon trying to re-establish my account I'm only met with the new price. My attempts to receive customer service leads to the website not allowing me to log in and customer support on the phone is met with customer support hanging up on me. I've been a subscriber for nearly 20 years. And Microsoft/xbox deserve an F rating for disrespecting there customers. Especially after record profits they still trying to put there greedy fingers in the communities struggling pockets.
Business Response
Date: 10/10/2025
Hello **** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the recent subscription price adjustment for Xbox Game Pass. We understand that changes in pricing can raise concerns, and we appreciate you taking the time to share your feedback.

While we are unable to revert to the previous pricing, we want to highlight that the updated tiers offer enhanced value. Depending on your preferences, you may find that one of our new plans better suits your needs.

If you would prefer to change the subscription you can do so using this:

Go to *****************************************************************************.
Sign in with the Microsoft account linked to your Xbox subscription.
Locate your subscription under Services & Subscriptions.
Click Manage next to the subscription.
Select Change subscription plan or Switch, then choose your new plan

If you would prefer to cancel your subscription, you can do so using this:

Visit ***************************************************.
Sign in with the Microsoft account linked to your Game Pass subscription.
Locate your Xbox Game Pass subscription under Services & Subscriptions.
Click Manage next to the subscription.
Select Cancel subscription or Turn off recurring billing.
Follow the prompts to confirm cancellation.

Additionally, you will receive an email with your specific renewal price and effective date. We recommend reviewing that message once it arrives to better understand your updated subscription details.

If you need assistance switching plans or have any further questions. You are also welcome to contact us at ************************************************ for future support.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/10/2025

Complaint: 23996871

I am rejecting this response because:
The current plan does not grant anything substantial. Ubisoft classic collection is worthless, the fortnite extras are pointless, and the day one access games are not what people actually want to play. Besides all this Microsoft's gaming sector has seen record profits. There is no justification of this price hike. You are hoping that your customers will just shrug it off. If something is not done in good faith for the consumers then I will not be returning to xbox. This has been a senseless greedy cash grab. And you all should be ashamed. My gamer tag has existed for 2 decades. And I'm appalled at your business decisions. Do the right thing.
Sincerely,

**** ******
Business Response
Date: 10/15/2025
Hello **** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your subscription.

We appreciate your interest; however, we regret to inform you that we are unable to modify the price or change the plan associated with your Xbox Game Pass subscription. If you no longer wish to continue with the subscription, you may cancel it at your convenience.
To cancel your subscription, please follow these steps:

Visit ***************************************************.
Sign in using the Microsoft account linked to your Game Pass subscription.
Locate your Xbox Game Pass subscription under Services & Subscriptions.
Click Manage next to the subscription.
Select Cancel subscription or Turn off recurring billing.
Follow the on-screen prompts to confirm cancellation.

If you require assistance with switching plans or have any further questions, you are welcome to contact our support team at ************************************************.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can no longer access my email that is tied to my xboxlive/gamepass account that I am paying for. I recently changed the password the other week due to a security breach and when trying to log in it will not accept the password. I attempted to reset it but it is stating that the phone number recovery is not available at this time. When I filled out an online form and provided all the information they came back twice stating that it is not enough information. I have had this account close to 15 years. That have no way to contact a live persona and I am now locked out of an account I am paying for with no way to cancel
Business Response
Date: 10/14/2025
Dear ***** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
We weren't able to find any subscription on the Gmail account you provided in the complaint and didn't find any account recovery request forms on it.
Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon and Im writing this to you guys because Microsoft/Xbox suspended my account without doing a dig into why they did it. When I tried to appeal the suspension on there website they have it setup to where if they feel the suspension isnt Appelable they wont give you the option which is wrong because in this situation they are absolutely 100% wrong for suspending my account. ********************** has a system where if you want to play with other people you can make group post and ask for other to play with you or if you need help with something you can use it for that as well so I put up a group post asking for help With GTA 5. Now on GTA there are missions that involve you hacking (not Xbox or anything of the sort) its several missions where you have to hack in order to pass the missions so when I put up the post asking for help because I dont know how to do the hacks Xbox took the post down and suspended my account because it took it as I was asking for help to hack in general like a firewall or something and I was not so I went on Xbox website to make an ***** to clear the entire thing up and they feel that the appeal makes sense so I dont have the option to appeal it all and and they wont investigate it without the ***** so its like a revolving door you cant do one without the other so I looked to try and get a phone number but apparently they are digital with a digital assistant and when you message the digital assistant it tells you that they are experiencing high volume of messages and to try the message again later which now means I have no way of contacting XBOX or Microsoft which is unfair Im being treated as if I did something when I did nothing wrong and no way to ***** it which i find messed up and unacceptable I want to speak with someone From the company who can assist me with this issue and right the wrong that they clearly committed. Thank you
Business Response
Date: 10/10/2025
Dear ****** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding Xbox ban. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the Xbox ban.

If you have a problem with the logging into the account We would recommend change the password and then try again it should work.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.??

If you have not yet contacted support about this issue, please visit ************************************************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/10/2025

Complaint: 23996073

I am rejecting this response because:
It sounds like they didnt even read the complaint your asking me about logging into my account when thats not the issue the issue is Im currently on a suspension from Xbox due to Xbox assuming I was trying to hack the system when I wasnt in any shape , form or fashion and I would first like and apology for wrongfully suspending my account and a decent form of communication for us Xbox customers to directly communicate with support with our issues. You guys have a virtual assistant that does not work not to mention you take away the option for people to ***** a suspension or ban if you guys feel like youre in the right. Which in this situation your wrong but still took away my option to ***** the suspension so I had to come here to get you guys to respond and reach out. Thats unacceptable, unfair and unprofessional of a company that deals with the number of customers that you have. So when we start talking about that then Ill be inclined to accept any sort of agreement. You asked for me to provide my email so you guys can search its ************************ my gamertag is B58Xayy

Sincerely,

****** *****
Business Response
Date: 10/15/2025
Dear ****** *****,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account ban. Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live temporarily. The ban has been lifted since 10 of October and you should have access to Xbox Live.
For further details on what kinds of behaviors or actions led to the account ban, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation.? We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.?

You can review the full Terms of Use at: *************************************************************************************************************;

You can review our Microsoft Services Agreement here: *******************************************************************;

You can review our Code of Conduct at: ********************************************************************;

For additional information regarding your ban, please visit ***************************************************;

No refunds will be provided as outlined by our services agreement

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/15/2025

Complaint: 23996073

I am rejecting this response because:

Sincerely,

****** *****
due to the fact that your trying to tell me i was found in violation when I did not violate anything I was not hacking or attempting to hack yet you guys still banned my account. I dont care about money I care about principles and on this you guys was in the wrong and didnt allow me to vouch for myself or even defend myself for that matter so in this situation Id like to be explained how i violated terms of services when i didnt and the reality is your company cant admit the fault here when you guys falsely banned my account. Again I ask for transparency and a decent way to communicate with Xbox without having to resort to the better business bureau it should have never came to this and the fact that it has its totally unacceptable.
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reference: Microsoft Technical Support Case # **********, Microsoft account, started complaint approximately on 10-03/2025.Issue - unable to change or update Microsoft account email address. When trying add an alias to the existing account, which only has one email associated with the account an error message is generated indicating "the email is already taken." However, the new email I want to use is a valid email account that I own.I have unsuccessfully tried to resolve this issue numerous times; 1) using/researching Microsoft online FAQ's, 2) live chat support, on two separate occasions, case # generated, and 3) calling USA and global support lines as recommended by live chat. When I tried calling USA and global support phone lines the ** bot WILL NOT connect me with a live agent, only referring me back to step 1 for self help! Even when I called back to try again, the ** bot recognizes my phone number and tells me again to go to Microsoft self help period! Been full circle now without issue resolution for the Microsoft product!I'm requesting live, over the phone, technical support who can remote into my P/C to troubleshoot and correct the Microsoft account issue. Please do not provide just chat text support. I tried that already and it didn't work and now requesting live, over the phone, technical support!Thank you, from a frustrated Microsoft 365 home products consumer!
Business Response
Date: 10/22/2025
Dear **** *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your request to change the alias on your Microsoft account.
After reviewing your complaint and Service ********************** we confirmed that our support team previously informed you that the email address you are trying to use is already associated with another Microsoft account. Additionally, our support team assisted you via Quick Assist during the troubleshooting process.
If you would like to speak with our support team again, please visit the following link to find the correct phone number for your region:
**********************************************************************************************************************************************
Since the steps were already confirmed with you, if you need further assistance, we recommend contacting support directly using the appropriate regional number provided in the link above.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/24/2025

Complaint: 23995429

I am rejecting this ******** because:
Unfortunately, the Microsoft (**) ******** and solution to update the ** account email did NOT work. The ** provided link to obtain **** help and technical phone support results are no different than before first contacting the BBB. After calling **** support again today *************) and reporting the ** account problem, the ** Bot stated it couldnt help with the inquiry and referred me to *******************************. Further, aggravating the issue today, when the Bot disconnects and I immediately call back, just like before I contacted the BBB, the ** Bot has NO interaction with me and I cant provide any further input, and immediately refers me to ******************************* and disconnects the call. The Bot must recognize the caller ID and does not allow any further conversation with me on any topic! Just like my original complaint, the ** Bot blocks me from human support.

Again, the 2nd time around I went full circle, blocked by an ** Bot without issue resolution! Im certain Microsoft has technical experts who can work with me to resolve the ** account issue, probably within short order. But getting access to expert technical support proves to be VERY difficult at Microsoft.

Finally, I'm requesting an **** technical support expert contact me and remote into my P/C, troubleshooting and correcting the Microsoft account email update issue. I would be happy to schedule a day and time to meet with ** **** technical support and provide my contact phone and email address via private correspondence.
Thank you!

Sincerely,

**** *******
Business Response
Date: 10/29/2025
Dear **** *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your request to change the alias on your Microsoft account.
After reviewing your complaint and Service ********************** we confirmed that the email address you are trying to use is already associated with another Microsoft account.
If you attempt to add this same email again, even with support assistance, it will not be possible. You can, however, change the alias to another email address that has not been used with any Microsoft account.
If you wants to reach the support, you can:

Sign in and create a support ticket using this link: **********************************************************.
A support agent will call you back.

Or, get the phone number for your region from this link: **********************************************************************************************************************************************

you will be able to call support directly.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I finally and successfully navigated the Microsoft phone support gauntlet. On 11/03/2025, Service Request # **********, I was able to talk to ****** *., a Microsoft Tech Support agent. He solved my problem in short order! He was totally 100% excellent, understood the problem, took control of my computer, and completely resolved the problem to my total satisfaction! He raised the Microsoft customer support bar and provided outstanding support to us! Thank you so much ****** *. for a Job Well Done!
Microsoft leadership customer support feedback information:
Getting to the actual phone support I needed was not as straight forward as Microsoft advertised and led me to believe. For instance, last Friday I contacted Microsoft and requested a support call back. After submitting the request, I waited several hours and then received an auto generated call back to start the live call, then waited on phone hold another 4 hours only to be abruptly disconnected without ever talking to a live agent! There were other support issues I encountered over the past several weeks prior to todays (11/03/2025) awesome support experience. If Microsoft is interested knowing more details concerning support barriers I experienced, they can feel free to contact me via separate, private, correspondence!
Sincerely,
**** *******
Initial Complaint
Date:10/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got my Surface Book 3 and Surface Pen a few years ago. They have been great products, but since they cost so much I was expecting they would last me a while, at least 10 years. I didn't think that was such a crazy expectation. Microsoft makes it impossible to get in contact with a human. Their whole process of support online requires basically dedicating a whole work day to the issue. Long wait times, just for you to get someone who doesn't make the rules or decisions on the phone, telling you I'm sorry but we can't help. I paid $1600 for the laptop (because it duals as a tablet), so of course I also needed to get the pen, which was $85. My laptop barely works anymore, it is so slow and has battery issues making it almost unusable. My surface pen doesn't work anymore (I tried replacing battery, and tried connecting it again by bluetooth) but nothing has worked. The business model Microsoft has is not user friendly. They claim to only be able to help get you a new device if you can send them your old one. That is such a strange request - why do they want my old broken device? And I do need my laptop now, I can't just send it to them and not have a laptop for 2 weeks, that is completely unreasonable. A business of their size should be able to send the replacement on its own. And there's the chance of my laptop getting lost in the mail, and never getting the replacement. In the past they have been helpful with the surface pen issue. They have sent me 2 replacements over the years. I have kept them all. But now the 3rd pen is broken and they are giving me radio silence. I only got the surface book because I wanted something I could write my notes on.
Business Response
Date: 10/24/2025
Dear ******** Israel,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your device concern.
As confirmed in your escalation, the device was purchased approximately three years ago, which means it is outside the warranty period. Unfortunately, we are unable to provide a replacement at no charge.
Please note that if the device were still under warranty, it would need to be returned to us for a replacement, provided that option was available.
If you would like to speak with our support team about the issue, please visit ************************************************ to receive assistance via chat support.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Billed for in game content and wasnt provided and / or didnt work. Calling support didnt resolve the matter and am looking to file a small claims case if this cannot be resolved as nowhere in Microsoft verbiage does it indicate that content may be purchased and then not provided or unable to load when expressly indicating that it would or does work. Further, two agents and a manager ** g up on me mid conversation. If this is the level of support provided by *** then this is not a company I wish to support anymore.
Business Response
Date: 10/17/2025
Dear ******* ******,
Thank you for reaching out. After reviewing your complaint and recent service request #**********, we would like to clarify the following:

Our records confirm that a refund will not be issued for this case.
When requesting a support call, you can choose whether the call is recorded or not. However, this does not mean you are permitted to record the call from your end. Recording calls on the customer side is strictly prohibited.

If your concern relates to purchased in-game coins:

Ensure your device or ********************** console is refreshed.
Try signing out, wait a few minutes, and then sign back in.
In some cases, game currency may take up to 24 hours to appear.

If the issue persists after these steps, please contact the games support team via ******* for further assistance:
********************************************
If your concern is about game content being visible but not usable, this also needs to be addressed by the game support team, as it is not an issue on our side.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/17/2025

Complaint: 23991869

I am rejecting this response because: the content is provided directly. The developer stated that I needed to reach out to ** as they cannot do anything. The developer is **.
if a customer Pays a business for goods and the business does not provide those goods in this case Microsoft and attempts to get a refund because no coins are ever issued for Microsoft flight simulator. They are simply a specific credit taken for aircraft in the game and as you will see there were many other purchases that went through but the two that were $54.99 and $74.99 plus tax. Those are the two that Im calling out and did not go through a successfully.
The nature of recording the call was to document if needed in the future against Microsoft because multiple times on Microsofts own recorded lines which you can verify I was told I would get a callback from a manager and no one has called back to resolve the issues as recently as yesterday
Additionally, in the state of *****, as long as one party knows the call is being recorded. It is allowed.
Im happy to resolve this matter with Microsoft simply as long as a refund for those two amounts or the content is provided. The developer does not have any means of doing anything additional and is defaulted back to Microsoft corporate.
Additionally, Microsoft has told me to dispute the charge on my credit card, can you confirm for me if I do that that there will be no negative impact such as account measures taken because the transaction was intended so was the obtaining of the content. I wish to avoid making this a bigger issue if at all possible, please

Sincerely,

******* ******
Initial Complaint
Date:10/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a $250 xbox gift card from ******* and when I tried to redeem it when I got home, it was already used. When I took it back to *****, they I needed to contact Microsoft because they are just a seller for the gift cards and not part of them. When I contacted Microsoft, they took all the information and said the card was compromised. I was told that my case would be escalated and to expect a call within the day. Instead I was sent an email saying that they would not help because ******* Grocery Store is not a Xbox retailer and was told to response for any future questions. However, they closed my case so I could not get further help.
Business Response
Date: 10/14/2025
Dear ****** ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox gift card redemption issue.
We have contacted a senior member of our Accounts and Billing Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation

Customer Answer
Date: 10/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I attached the their response email.

Sincerely,

****** ****
Initial Complaint
Date:10/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving a monthly debit to my personal checking account for several years. I do not, nor have I ever had a subscription with them. I have attempted to reach out to Microsoft multiple times over the years but cannot connect with them because I have no account number and the phone number given ***************) refers you to ******************* which is another dead end. I have had my checking account number changed multiple times for fraud and still they find a way to bill me. The charge description displays as follows:Microsoft*Microsoft 36 ************************ $9.99. The most recent billing date was 10/2/2025 The charge was showing in the past as $6.99. This is not my charge and I am at my wits end trying to cancel it.
Business Response
Date: 10/08/2025
Dear ****** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the subscription charges from Microsoft. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

Your case has been assigned to an advocate. They will reach out to you within the next ***** hours. We will monitor the support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My xbox account was deleted for no apparent reason and I lost access to all my digital media incluidng video games, ***************
Business Response
Date: 10/08/2025
Dear ***** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account got deleted. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the gamer tag.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.??

If you have not yet contacted support about this issue, please visit ************************************************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to speak with someone in the Office of the President of Microsoft. I used several Microsoft Products. I Can honestly say the customer service department is Horrible. I've been trying to reach someone at Microsoft for months but to no avail. They had someone to call me from overseas and stated that they dialed my number and he would get no answer. I'm setting right by my phone, and my phone did not ring we went back and forth with emails and again to no avail. I'm paying for Microsoft Services however I can get no services on 365 Word. There is a setting on my computer that I cannot take off. Therefore, I can get no work done. Please can I Please speak with someone in the ************* please.
Business Response
Date: 10/21/2025

Dear ***** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your office issue. We have contacted a senior member of our technical Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

Your case has been assigned to an advocate. They will reach out to you within the next ***** hours. We will monitor the support case through resolution.

Sincerely,
Microsoft Corporation

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