Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,670 total complaints in the last 3 years.
2,355 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey there, I hope you're are doing good.Since today when I try to sign into my microsoft account, I'll get an error, it says "your account has been complianced locked". I don't know why this happens nor how to fix it. Is there anything you could do for me to fix this issue? Because I even still have access to everything thats linked there like my password and phone number but just when I sign in that happens as I mentioned.I would really appreciate your help. Thanks in advance.
Business Response
Date: 06/20/2025
Dear **** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. After completed the **** form, please send us the email address linked to the account and the email address used to fill the **** form.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay 90$ a year for family 365 with copilot. I also have 2 separate subscriptions for visio and planner. When planner was installed, it overrode my 365 software. I called two times, and both times put on hold and hung up on. I was given a ticket number ********** which they closed and after the disconnected me and never help resolve the issue. How can they charge me and not help?
Business Response
Date: 06/23/2025
Dear **** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally bought Gears of War Ultimate edition on August *******. My order number is ****************** and I have photo proof of my digital game purchase. Recently Microsoft announced that Gears of War Reloaded would be coming out and all people that purchased gears of war ultimate edition prior to their announcement ( et. Me) would get a free code for gears reloaded. Despite many people I know getting codes I have received nothing to my xbox account ( the original account used to purchase the game) which is Gamertag StringentHydra9, email associated with the account *************************** I then tried to contact microsoft support 3 separate times totaling over 5 hours of my time.on each of these occasions they admitted im due the code but that I should wait and it would be delivered to my xbox account via a message. today was the day of the public beta. and I still havent received a code and cannot make any headway with microsoft support.
Business Response
Date: 06/20/2025
Dear **** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:06/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 19/20th February 2024 I was blocked out of my account for suspicious activity however on the 22nd February 2024 I managed to verify my account to which I still have the email as evidence to prove I managed to verify myself as well as all details relating to the account however as soon as I went to change over my verification phone number it blocked me out of the account and every attempt afterwards with the recovery form has been unsuccessful and i have tried countless times. I have gone into the Microsoft store to see if they could help, they could not aside from giving me a customer services number for which I have also tried as well as a few other methods however every time I try to explain my situation I have been ignored, cut off and this has been going on continuously since those original dates and yet I am still paying for this account via game pass and My fallout 76 Fallout 1st subscription, all I wish is to have access back to my Xbox account as I have spent thousands on this account over the last 20 years and I do not want to lose it all over a simple error/glitch over suspicious activity as I did verify myself and went to change over my 2FA and it blocked me out permanently. I have spent about ****** on this account over the years and have memories/files on this account with friends that are no longer with us and it is of the most utmost importance that I get this account back as its extremely important to me. I have attempted every method provided by the company however those methods are not fit for this purpose. If I am unable to receive any form of help from this outcome I will unfortunately have to seek legal action. please may someone help me get access back for my account please, Thank you - *******
Business Response
Date: 06/20/2025
Dear ******* *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/23/2025

Complaint: 23465840

I am rejecting this response because: I have proven that i am the official owner of the account, However my issue is it locked me out of the account once again when i attempted to change my verification details, since then i have attempted to prove my identity through the account recovery form and given more information each time but it has declined me at every obstacle, i can provide all said information if i were to recieve help from a tier 3 support representative, all i require is access to the goods and digital services that i am still paying for a year and half onwards from being locked out of my account, please can you help me get access back to my account.

Sincerely,

******* *******
Business Response
Date: 07/08/2025
Dear ******* *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
As previously communicated, the only method to recover your Microsoft account is by completing the secure recovery form at:
**********************************
You may submit the form up to two times per day. To improve your chances of success, please ensure that each submission includes new or additional information not previously provided.
We have already provided this guidance, and no alternative recovery process is available. Once you have submitted the form, please notify us with the email address you used as your contact so we can manually check the form.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As per the policy I canclled the subscription and licenses withing 7 days of renewal. But Micorsoft refused to refund.
Business Response
Date: 06/20/2025
Dear ****** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We would greatly appreciate it if you could provide us with more information about your issue, such as the email address linked to the subscription and the name of the subscription.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/13/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 14 days ago, microsoft logged me out of my account because they had detected suspicious activity. They told me to log in and complete a 2-factor authentication. I used my credentials to authenticate and they said that i would be locked out of my account and had to enter more information to access the account. After filling out a form they sent me twice, i have yet to hear back from them in regards to my account status. Part of my income relies on my ability to access this account. I have tried every method to contact Microsoft and they havent responded nor do they have a way to contact support on any of their websites. They said it would take 24 hours for them to review my information and this was 14 days ago well outside of the 24 hour period. I also pay them for this account and cannot close the account without logging in. So now they are stealing my money and not providing me with a product. I have had this account with them for over 15 years.
Business Response
Date: 06/20/2025
Dear ******* *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/24/2025

Complaint: 23464207

I am rejecting this response because: I still havnt been contacted by the company and I will not close the case until they contact me directly.

Sincerely,

******* *******
Business Response
Date: 07/04/2025
Dear ******* *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm the case has been marked as resolved by our agent ******, as they were able to see the account isn't compromised or locked. Our agent provided you with instructions on how to reset the password. Please follow these instructions to regain access to your account.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a small business owner who purchased Microsoft 365 last week. Last Thursday (one week ago), I logged a trouble ticket with Microsoft support TrackingID#****************. I found out that yesterday my ticket was closed out without resolution,, and now I have a Microsoft product that I cannot utilize,, and when I call the business support number,, I get sent to a website to resolve my issue, which I cannot access because my authenticator application does not work. The support technician has not called back as promised on multiple occasions, and when I did speak to her, it was very challenging to understand. I need Microsoft to resolve my issue so I can get my business back up and running.
Business Response
Date: 06/20/2025
Dear ***** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey,Just reaching out about my Microsoft account thats been compliance locked. I already filled out the **** form and verified my identity, but Im still locked out for whatever reason.Since theres some sensitive stuff in there, itd be great if someone from the ****************** Team could email me directly to get this solved.Really appreciate your helpthanks!
Business Response
Date: 06/20/2025
Dear Epo Koxanet,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please fill the online recovery form one more time ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi My Microsoft account has been compliance locked for a few months now. *** submitted the **** form and verified my identity, but its still locked.I can still access the recovery email, so ownership shouldnt be in question.Since theres sensitive info involved in this ticket, Id really appreciate it if the Microsoft Escalation Team could follow up with me directly by email to sort this out securely.Thanks for your help!
Business Response
Date: 06/19/2025
Dear ******** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. After submitting the **** form, please provide us with the email address associated with the affected account and the email address you used to fill out the form.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/20/2025

Complaint: 23462186

I am rejecting this response because: Hello, I've submitted the **** form. The email of the affected account is: *******************************************
The email address I've used to fill out the form is: ***************************************

I also show you 2 screenshots, one of them is showing that I just got the password reset link after I filled out the **** form and the other is just showing the message that I submitted the form with the email I said above.

I hope this helps you to remove this compliance lock.

Sincerely,

******** ******
Business Response
Date: 07/07/2025
Dear ******** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ********************************** to provide the necessary information to verify your ownership of the Microsoft Account. This is the only way to regain access. You may submit the form up to two times per day, and we recommend including details that you have not previously provided. We reviewed the emails you submitted but could not locate any **** requests associated with them. Please use the linked provided.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/08/2025

Complaint: 23462186

I am rejecting this response because: I USED THE LINK YOU PROVIDED, CHECK MY LAST REPLY. I EVEN SHOWED YOU A SCREENSHOT WHERE IT SAYS "SUBMITTED WITH ***************************************"

LOOK AT IT AGAIN!

Sincerely,

******** ******
Business Response
Date: 07/14/2025
Dear ******** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

After reviewing your complaint, we were unable to locate any Account Recovery (ACSR) form submissions associated with the email addresses you provided. To proceed, please visit ********************************** and complete the form with the necessary information to verify ownership of your Microsoft account. This is the only method available to regain access.

You may submit the form up to two times per day. We recommend including any details you havent previously provided to improve the chances of a successful recovery.

We appreciate your attention to this matter.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot talk to anyone that knows their job. this has been an ongoing issue. I cannot text messenger from my phone to my email at hotmail or outlook. I need them to fix this. this seems to happen every 6 months. I don't send *************************************** send a text to my email. I cannot send a text or picture back and forth to my own email. I have a ******* flip phone and I have enclosed attachment of how I send and receive my text/pictures. I was told it is microsoft who is doing this problem. They need to remove the barrier so I can continue to send my text or pictures to my hotmail/outlook. I had this same email for years.When I get help all I get is the runaround. my hotmail/outlook doesn't work with microsoft. I need this fix.I have enclosed the message error from microsoft and the link I do not understand how to fix and I cannot get help because the people who I talk to in chat doesn't know either.
Business Response
Date: 06/19/2025
Dear ****** Sealion,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/19/2025

Complaint: 23461787

I want to keep this open to make sure my situation gets resolved. It should be a lot easier to get things like this resolved. and Id like for somewhere
in the future to have a better access. I am awaiting a call from the Tier 3 support.

Sincerely,

****** Sealion
Business Response
Date: 06/27/2025
Dear ****** Sealion,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate **** has been working with you on this issue. Please continue cooperating with our agent so we can reach a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/27/2025

Complaint: 23461787

I am rejecting this response because: Ok, I just after this message didn't realize that **** was ** support. It was also said it was investigated and for trying to
contact microsoft hotmail support doesn't exist, this was confirmed by your member of the team. The other problem we are still working on still needs to ge fixed.
So there are definite issues with Microsoft software.

Sincerely,

****** Sealion
Business Response
Date: 07/03/2025
Dear ****** Sealion,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. After reviewing your complaint and service request **********, we can confirm that our Tier 3 advocate, ****, is assisting you with this issue. We have contacted ****, and they have informed us that they are actively working with you to resolve the matter. Please note that Hotmail is now part of Microsoft Outlook, and **** is supporting you throughout the resolution process. We appreciate your continued cooperation with our agent as we work towards a solution.

We will continue to monitor your support case until it is resolved.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/03/2025

Complaint: 23461787

I am rejecting this response because: I had a tier 2 support instead of the tier 3 support contacting me, the last person that contacted me did not
know this case, spoke very softely and broken english I could not understand due to my deafness. I request a Supervisor to be involved that will understand
my case as there are problems still not resolved, not getting fixed, I am having to repeat myself all over again. I need someone now whom is a Supervisor
at a higher level that will know how to fix this as this has been continually ongoing.

there is another problem about hotmail/outlook doing away with passwords and since I don't use an iphone, android and a regular computer, I need to make
sure that I will not lose access to my passwords to get onto my hotmail/outlook account.

the things that needs to be fixed is impacting my ability to communicate because of my deafness and I need someone whom knows what they are doing from microsoft. The tier 2 support do not seem to know this level of complications.

Sincerely,

****** Sealion
Business Response
Date: 07/14/2025
Dear ****** Sealion,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern.

After reviewing your complaint and Service Request #**********, we can confirm that our Tier 3 advocate, ****, is currently assisting you with this issue. Weve contacted ****, who informed us that they are actively working on your case related to the error message appearing on your screen. **** is also collaborating with various internal teams to ensure you receive the best possible resolution.

We appreciate your continued cooperation with our agent as we work toward a solution.

Please be assured that we will continue to monitor your support case until it is fully resolved.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/14/2025

Complaint: 23461787

I am rejecting this response because: I am in appreciate of **** continued to help me. We need to get someone who is sensitive to a person of disability and to
be able to fix this. another support I had already complained about, did not know what he was doing, and lied about what he said he was going to do, then blew me off.

Sincerely,

****** Sealion
Business Response
Date: 07/21/2025
Dear ****** Sealion,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern.

After reviewing your complaint and Service Request #**********, we can confirm that our Tier 3 advocate, ***** is currently assisting you with this issue. Weve contacted ****, who informed us that they are actively working on your case related to the error message appearing on your screen. **** is also collaborating with various internal teams to ensure you receive the best possible resolution.

We appreciate your continued cooperation with our agent as we work toward a solution.

Please be assured that we will continue to monitor your support case until it is fully resolved.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/21/2025

Complaint: 23461787

While I am still working with ****, there are still be no fix and no answers to the problem that are trying to be addressed. This has been a drawn out long
ongoing issue that should have been fixed in it infancy, So still trying to get these issues resolved.

Melody Sealion
Business Response
Date: 07/31/2025
Dear ****** Sealion,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your support request ***********). We escalated your case to our Tier 3 support team for further investigation.

According to our records, our Tier 3 advocate **** began working with you on June 19, 2025. He investigated the issue involving email delivery problems between Outlook and your *******-connected flip phone.

What We Found
The error message you received
Access denied, sending domain doesn't meet the required authentication level
is related to how Outlook and ******* handle email security. This is not an accessibility or device issue, but rather a result of ******* discontinuing support for the messaging service you were using.

More details from ******* can be found here:
***************************************************************************************************************************

What We Did
We involved the Outlook Tier 2 support team, who confirmed that ******* no longer supports the service that allowed messages to be sent to your flip phone via email (**********).
We attempted to coordinate a three-way call between you, Microsoft, and *******, but technical issues prevented the connection from being completed.

Final Recommendation
The Outlook team has confirmed that the only available solution is to set up your Outlook account directly in the email app on your phone. Since ******* no longer supports the SMS-to-email method you were using, Outlook cannot restore the previous functionality.

We have double-verified this information and confirmed its accuracy. If you have further questions or would like to proceed with the recommended setup, please reply directly to the last email you received from ****. At this time, we are unable to take further action unless we hear back from you.

Thank you for your understanding.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/31/2025

Wrong answer. Very wrong answer from microsoft. I have included the attachment as I have no problems sending my message to yahoo, proton mail
gmail, it is only a Microsoft problem. Again if they want proof of this, I HAVE NO PROBLEMS, NONE!!!!! send and recieve from yahoo, proton, gmail. ******* has responded which I have proof that this is a microsoft problem. I only have this problem which WAS FIXED A YEAR AGO!!!! the same problem. ******* has already investigated and I can recieve as my phone allows this under 4040. I have enclosed the chat attachment that says from ******* Tier 2 support. That this is a Microsoft problem, Microsoft needs to fix this. We need a Supervisor/CEO of the Hotmail account for which they have also discriminated against me as hotmail is not available to reach on my ** as this was confirmed by one of their Tech support that it doesn't exist. when I still try to talk to a support Microsoft did not do due diligent to train their employees that hotmail/outlook does not exist anymore where the ? is to get help it does not exist. ******* SPECIFICALLYSTATES THIS IS A MICROSOFT PROBLEM!! My phone does not sent 5000 emails to my hotmail, **** FAIL is on Microsoft side. I WANT THE CEO OF THE MICROSOFT HOTMAIL/OUTLOOK! The fact that when I have continued to talk to their chat and they tell me go to help press the ? to get hotmail doesn't exist they are not acknolwledging the poor training, they are refusing to acknowledge to fix the problem. They have discriminated against a person of disability by taking away chat support from the ** access in hotmail, they have discriminated to where I use my ***************** to send information due to my disability. No other email yahoo, gmail, has this problem the **** is on the hotmail side not Verizon. THEY NEED TO READ THE CHAT CAREFULLY AND NOT SIDESWEEP TO SOME OTHER ANSWER TO AVOID FIXING THE PROBLEM

Complaint: 23461787

I am rejecting this response because:

Sincerely,

Melody Sealion
Business Response
Date: 08/14/2025
Dear ****** Sealion,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your support request ***********). We escalated your case to our Tier 3 support team for further investigation.

According to our records, our Tier 3 advocate **** began working with you on June 19, 2025. He investigated the issue involving email delivery problems between Outlook and your *******-connected flip phone.

What We Found
The error message you received
Access denied, sending domain doesn't meet the required authentication level
is related to how Outlook and ******* handle email security. This is not an accessibility or device issue, but rather a result of ******* discontinuing support for the messaging service you were using.

More details from ******* can be found here:
***************************************************************************************************************************

What We Did
We involved the Outlook Tier 2 support team, who confirmed that ******* no longer supports the service that allowed messages to be sent to your flip phone via email (**********).
We attempted to coordinate a three-way call between you, Microsoft, and *******, but technical issues prevented the connection from being completed.

Final Recommendation
The Outlook team has confirmed that the only available solution is to set up your Outlook account directly in the email app on your phone. Since ******* no longer supports the SMS-to-email method you were using, Outlook cannot restore the previous functionality.

We have double-verified this information and confirmed its accuracy. If you have further questions or would like to proceed with the recommended setup, please reply directly to the last email you received from ****. At this time, we are unable to take further action unless we hear back from you.

Thank you for your understanding.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/14/2025

Complaint: 23461787

I am rejecting this response because: I have given them all the information required. I have explained to **** and gave them that my
SMS/MESSENGER STILL WORKS!!!!! MICROSOFT AND ******* NEEDS TO TALK TO EACH OTHER!!!! MICROSOFT HAS BEEN IGNORING THIS
REQUEST!!!! I HAVE ALREADY SPOKEN TO *******!!! THEY ALSO SA** THEY WERE TRYING TO REACH MICROSOFT TO DISCUSS THE ISSUE!!!!
MY SMS/MESSENGER. NOT PERTAINING TO VTEXT!!!!! THIS IS REGARDING SMS/MESSENGER, THIS IS A LIE ON MICROSOFT END!!!!
MY TEXT MY INFORMATION WORKS TO OTHER EMAILS<. MICROSOFT IS NOT DOING DUE DILIGENT TO GET IN TOUCH WITH ******* AS THIS WAS REQUESTED. THEY NEED TO STOP SENDING WHAT THEY FIND ONLINE!!! THIS DOES NOT APPLY TO MY PHONE!!!!!
I AM REQUESTING THAT MICROSOFT AND ******* DISCUSS THIS ISSUE TO GET THIS RESOLVED!!!! THEY ARE IGNORING MY REQUEST
AND I WAS TOLD ******* IS TRYING TO GET IN TOUCH WITH THEM!!!!!

THIS IS THE ** REFERENCE THAT VERZION SA** THEY WERE TRYING TO GET IN TOUCH WITH MICROSOFT!!! MICROSOFT NEEDS TO GET IN TOUCH WITH *******!!!!!!!! AND DISCUSS NOT CONTINUE TO SEND ME THE SAME LINK>. AND QUIT IGNORING MY REQUEST!!!
Please keep this ** for reference - d009f2a1-f58f-48ea-9093-629e90be73b5

Sincerely,

Melody Sealion
Business Response
Date: 08/25/2025
Dear ****** Sealion,

Thank you for reaching out to Microsoft Corporation via the Better Business Bureau regarding your support request ***********). We appreciate your patience and the opportunity to assist you.

Your case was escalated to our Tier 3 support team for further investigation. According to our records, our Tier 3 advocate, ****, began working with you on June 19, 2025, to address the issue involving email delivery between Outlook and your *******-connected flip phone.

Findings
The error message you encountered:

Access denied, sending domain doesn't meet the required authentication level

is related to email security protocols between Outlook and ******** This issue is not related to device accessibility but stems from ******** decision to discontinue support for the messaging service previously used.
For further details, ******* has provided the following resource:
***************************************************************************************************************************

Actions Taken

Our Outlook Tier 2 support team confirmed that ******* no longer supports the service that enabled email-to-SMS delivery to your flip phone via **********.
We attempted to facilitate a three-way call between you, Microsoft, and *******; however, technical difficulties prevented the connection.

Final Recommendation

Given *******s discontinuation of the SMS-to-email service, the recommended solution is to configure your Outlook account directly within the email application on your phone. Unfortunately, Outlook cannot restore the previous functionality.

This recommendation has been thoroughly reviewed and verified. If you have any further questions or would like assistance with the setup, please reply directly to the most recent email from ****. We will be happy to assist you further upon receiving your response.

Thank you for your understanding and continued trust in Microsoft.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/25/2025

Complaint: 23461787

I am rejecting this response because: I can continue to use my other emails with no problems. I can send an email from my ********************* from my pc to my phone.
My ******* phone accepts this. However It is on microsoft end that refuses to accept the response. There is nothing wrong with Microsoft end sending an email to my phone. My phone accepts and receives the response from the Microsoft. Microsoft refuses to fixed accepting the response from the ******* phone. If this was the case on ******* end. ******* would not accept getting the message into my phone, I can provide an attachment if they wish to see this. This would be the proof. Micrososft needs to fix and allow my phone text sms to send to my email. The other emails from other companies do not have this problem, This is only Micrososft.
I request again that Microsoft as requested to call this number and also to contact the CEO for which has be igored continually and get this resolved. Under the ADA ************* American Disability Act for which I need this access due to my disability and no complyance is against the law. to get this fixed somehow.

You can contact this person, this case.

Mr. *** *******
Associate General Counsel
*******
**************
Suite 500E
**********, DC 20005
Phone: ************
Fax: ************
E-mail: *****************************************

Here is the other contact for Microsoft as well. This is the higher up in Microsoft. I am giving you the information Please use it.

***** ******* is the current Chairman and CEO of Microsoft, th

Sincerely,

****** Sealion

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