Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,667 total complaints in the last 3 years.
2,347 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had created an account with ************************ and I no longer remember the login I no longer use it but yet I am still being charged on my credit card and have not had any help to stop the payment the company has no way to speak with a person or look up a account via card on file been charged $9.99 for several months and I've tried numerous times to have the service canceled. I feel the company's made a loophole to fraudulently charge customers and continue to charge customers if they don't know how to log into their account and made it so difficult to even resolve the issue to the point like me i just give up
Business Response
Date: 07/01/2025
Dear ******* ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080225757.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Created a Microsoft account long ago, then suddenly last month somewhere suffered ************ leak, which compromised many of my Account's and ******************** included, the problem wasn't that they would'nt verify me as owner, is the fact that after verifying that i'm the owner and yet they could not do anything, and prompted me to repurchase things that i had on that account, let alone the progression lost on the games that i had on said accounts.
Business Response
Date: 07/01/2025
Dear Than ***** ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- $30 to buy the minecraft account as well as important emails and xbox details on that account.- ******************** decided to compliance lock my account of nowhere and told me that due to TSV being on the account, they would not unlock it and would permanently suspend it.- I have full access to the verification apps and can log in perfectly fine, I did not get any suspicious activity email therefore I am fairly sure the account is not compromised.- The account was created in 2010-09-01T14:08:13Z - The account has been passed through to a few friends and family as during these stages I did not actively use the account and my relatives did play xbox or minecraft therefore there are multiple profile info - All information I have on the account are as follows MS ***** ****** ******* MS ********* ************* MS **** of Birth: ********* MS ********* KatieDem281 -> NearWindow61 Billing: ******************* I have found one of the former profile info due to contacting my relatives.UUID: ******************************** MS ***** ********* ****** MS ********* ********, ************* MS **** of Birth: ************** MS ********* MichelinaMar
Business Response
Date: 07/02/2025
Dear ****** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/03/2025
Complaint: 23509696
I am rejecting this response because:
The issue is not related to account recovery. I am not requesting assistance in recovering access to the account. Instead, my concern is specifically regarding the compliance lock that has been placed on the account. I am requesting that this compliance lock be reviewed and lifted, as I believe it has been applied in error or without sufficient justification. Please address the compliance restriction directly, rather than offering generic recovery options. Previously, when I contacted support about the compliance lock I was told that the *** enabled caused it to be unrecoverable however I have full access to the *** & by extension a recovery code. Therefore, in 5 days the *** on the account will be removed due to the recovery code being used. I hope that this will allow microsoft support to be able to remove the compliance lock on the account.
Sincerely,
****** *******

PS: When I gave the account to one of my friends, I was recently notified that they changed some of the *** Info, therefore I will provide one of the previous *** info the account took.

Creation Date: 2010-09-01T14:08:13Z
UUID: ********************************
MS Name: ********* ******
MS Location: ********, *************
MS Date of Birth: **************
MS Gamertag: MichelinaMar
Business Response
Date: 07/10/2025
Dear ****** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

We understand that your account is locked due to compliance reasons. To proceed, you must first complete the **** form. Once your ownership is validated through this form, we can continue with the account recovery process. Please visit ********************************** to provide the required information and verify that you are the rightful owner of your Microsoft Account. This is the only way to regain access to your account. You may submit the form up to two times per day, and we recommend including any information not previously provided. If your validation is successful, please provide the affected email address linked to the account, as well as the email address you used to complete the form.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a digital game called mindseye on xbox and it will not work we tried all the trouble shooting and spoke to multiple people to try and get a refund because the game does not work it wont load or freezes up and glitches and when i googled itthe game has bugs and many complaints i contacted xbox multiple times to say the game wont work and they refuse to refund it because it was downloaded and attempted to be ********* even if you purchase a game and it wont work they refuse to refund it how can you know a game wont work if you dont try to play it. i have tried to appeal it multiple times and even the one person i spoke to said it should bw refunded because i tried the troubleshooting and it still didnt work but now the appeal email wont even respond back. I just want a refund for the game we purchased that will not work at all. I contacted xbox support 6 different times to try and get someone to help me but they refuse.
Business Response
Date: 07/01/2025
Dear ****** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/14/2025
Hello

I got an email that my bbb complaint was closed because I did not respond in time. I did not respond because I was waiting for xbox to respond back to me. They said they would only refund my purchase if I canceled the dispute with my bank. I reached out to my bank and they said they could not close the dizpute until the investigation was completed even tho I told them xbox said they would refund it. They said that it should be refunded before the dispute is closed incase they decide not to refund it once the dispute has been closed. I reached back out of xbox and said my bank would not cancel the dispute because it was already in process and asked them to please refund my purchase even tho the dispute was still open and they said they would not refund it until the dispute is canceled and that I should wait until the bank closes it. So now they are saying I'll have to wait up to 90 days to have this refunded which is ridiculous. So I would like my complaint reopened. I am not satisfied with their response. I should not have to wait for the bank to close the dispute for them to refund the purchase when they are willing to refund it once its closed. That seems predatory to me and the fact that I had to fight to get a refund for a download that does not work at all simply because it was downloaded and an attempt to play was done is ridiculous. How do you know a game doesnt work right if you dont try to play it. Thank you.
Business Response
Date: 07/17/2025
Dear ****** *****,
We have carefully reviewed the correspondence regarding your case. As previously communicated by our Executive Support team, we are currently unable to process a refund due to an active dispute on the charge in question.
While we are willing to issue the refund, we are unable to do so until the dispute has been resolved. Once the dispute is settled, please feel free to contact us, and we will be happy to assist you with the refund process.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been banned for a year on one of my Xbox accounts. I have 2 1 year bans that I would like to be lifted off my account. I believe that the 1 year bans are unfair and a little too much. The account name is "Silvxerr".
Business Response
Date: 07/01/2025
Dear ****** *******,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concern.

After thoroughly reviewing your complaint and the circumstances surrounding the suspension of the account associated with the gamertag Silvxerr, we regret to inform you that the suspension will remain in effect. The reasons for this action were previously communicated to you following your appeal through our Xbox support channel.

Please be advised that this decision represents our final resolution on the matter.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/02/2025

Complaint: 23509262

I am rejecting this response because:
I think that a 1 year suspension is a little bit harsh. I've learned my ****** from it and I really do enjoy playing xbox, I miss being able to join my friends and joining group posts and being able to play online with others in general. I apologize for my past actions that have caused the suspension. I'll try my hardest to abide by the xbox terms and conditions if i do get unsuspended. Please give me another chance.

Sincerely,

****** *******
Initial Complaint
Date:06/23/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a paying customer with three ******************** Business licenses under my account. As the account holder, I was listed as the global administrator for these licenses. However, on June 12, 2025, I discovered that I had been removed from my global administrator role without notice or authorization.Since then, I have been in continuous communication with Microsoft for over two weeks, attempting to resolve the issue and regain administrative access to the licenses I pay for. Despite repeated assurances from Microsoft representatives that the problem would be addressed promptly, my administrator status has still not been restored.Microsoft continues to bill me without issue for these licenses, yet they have failed to deliver the full functionality and control that I am paying for. As a result, I am unable to manage user accounts, security settings, or essential business operations tied to these licenses.I am filing this complaint with the Better Business Bureau in the hope that it will prompt Microsoft to resolve this issue in a timely and satisfactory manner. At a minimum, I am requesting:Immediate restoration of my global administrator status Assurance that such a removal will not occur again without notice A review of billing charges during the period Ive had no administrative access I have exhausted internal support channels and have been given no clear timeline or resolution path. This situation is negatively affecting my business, and I find the lack of accountability and customer support unacceptable for a company of Microsofts stature.
Business Response
Date: 07/01/2025
Dear ***** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7080263776.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 07/02/2025

Complaint: 23507588

This issue has been ongoing since June 9th, and despite numerous phone calls and repeated assurances from Microsoft that it would be resolved, it remains unresolved. Microsoft continues to charge my credit card for licenses I am unable to use, while simultaneously locking me out of my account as the Global Administrator.
This lockout is not a minor inconvenience it is actively disrupting my business operations and causing tangible financial harm. The fact that access has not been restored after nearly a month is unacceptable and raises serious concerns about the reliability and accountability of your support process.
I am paying for services that I cannot access. I expect immediate action and a resolution not more delays and empty assurances.
Sincerely,

***** *******
Business Response
Date: 07/11/2025
Dear ***** *******,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concern.

We opened a support case on your behalf and routed it to our Tier 3 support team for further review. Based on your complaint and the recent service requests #********** and #****************, our records show that ******** from Tier 3 has been in contact with you since July 1, 2025.

******** has been actively following up on this matter, and we understand that you are also working with our general Support team. Your support ticket #**************** is currently in progress, and ******* is also monitoring your case to help ensure the best possible resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/23/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out of my Microsoft email account and have submitted the account recovery form multiple times with correct and verifiable information all denied.I have tried calling Microsoft Support at ************** and **************. Each time I am hung up on and redirected to automated online tools which do not help.I need access to my account. I use it for school and personal matters, dr ***** vet ***** etc. There is no way to reach a human being. Microsofts customer support system is broken, and I am requesting immediate help.Please escalate this to someone who can verify my identity and restore my account access.
Business Response
Date: 07/01/2025
Dear ******** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. Once you have completed the **** form, please provide the affected email address and the alternative email you used to submit the form.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initiated a return of a Microsoft Surface laptop well before the 60-day "no risk" window wherein Microsoft accepts returns for a full refund. My initial order was on April 5th, 2025 (order # **********) and I returned this laptop to Microsoft mid May. In fact, *** notes that Microsoft took possession of this laptop on May 12th. The tracking number on the *** return label was 1ZW8597X8933646747. Starting at about 2 weeks past the date they received my laptop, I still hadn't received a refund and began to contact Microsoft to inquire where my refund was. Their return policy states that refunds are processed within 3-5 days, so this was far too long already. Supposedly, my case has been referred to the ************************ but this department has never communicated with me and I have been denied a way to contact them. I have not received any communication from them. I have tried at least once weekly to speak with Microsoft and only ever get the answer that I will hear back. As of Friday last week (21 June 2025), my laptop was mailed back to my old house. I don't even live there anymore, but we still own it and my old neighbor has been keeping an eye on the place. She is the one who saw a package from Microsoft and told me it was there. I had her open it, and it contains my old laptop. I have spoken with Microsoft twice since then. On Friday, the supervisor at the live chat put me on hold for more than an hour without any communication. I eventually disconnected. Today, I spent another hour with their live chat and was told that I will be informed once they have an update. It has now been 6 weeks since they initially took possession of the laptop and we are no closer to resolution. I want my $2000!!!!!! My case # with Store Support is ********** Terms of sale: ***********************************************************************************
Customer Answer
Date: 06/30/2025
It appears that Microsoft has finally initiated the refund. The funds have not yet hit my bank, but I received notification from ****** (the broker for the transaction) that Microsoft has initiated the refund. I'll let you know if there are any additional hiccups. Thanks for being the Better Business Bureau, with all the weight and respect that entails. Of course I could be wrong, but I strongly suspect that the reason I am finally getting my money back is because I reached out to you and began my complaint.

Keep up the good work protecting American consumers.
Initial Complaint
Date:06/23/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/22, I made a purchase at the Microsoft Store. I did not get the proper discount for my order ********** for education discount, and neither of my promo codes applied.I didn't get the 10% off for my student discount, and neither promo code B20 and R24 worked after checkout.I have contacted support at least 4 times to cancel and no one can help me. The order cancel buttons don't work. Now their agents are referencing an old email from an ex boyfriend who stole my Xbox account years ago, and say my email is associated with 6 different accounts. The ******************** system is completely buggy and broken.Item descriptionQuantityPrice Surface Arc Mouse (Light Gray)Estimated Delivery Date: June 25, 2025 Shipping Method: Expedited 1USD ***** Xbox Wireless Controller Ghost Cipher Special Edition Estimated Delivery Date: June 25, 2025 Shipping Method: Expedited 1USD ***** Surface Slim Pen Estimated Delivery Date: July 17, 2025 Shipping Method: Expedited 1USD ****** Surface Laptop Studio 2 - 13th Gen ***** Core i7, 32GB RAM, 1TB SSD, ****** RTX 2000 ****************** Studio 2 - 13th Gen ***** Core i7, 32GB RAM, 1TB SSD, ****** RTX 2000 *** Estimated Delivery Date: June 25, 2025 Shipping Method: Expedited 1USD ******** Microsoft Complete for Surface Laptop Studio - 4 year 1USD ****** Order SubtotalUSD ******** TaxesUSD ****** Order TotalUSD ********
Business Response
Date: 07/03/2025
Dear ***** *****,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concern.

We sincerely apologize for the experience youve had. After reviewing your complaint and the recent service request **** **********), we confirm that you finally received proper assistance to return the items. Additionally, we have noted that the items in question are currently in the return process. As previously communicated, once the items are received, a refund will be issued to the original payment method.

If you have any further questions, please feel free to reply to the most recent email related to service request **********.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/07/2025

Complaint: 23505421

I am rejecting this response because: You have possession of all items from this order.
Technical problems on your side have prevented me from getting a refund, and a proper price when placing an order.
Today after 30 minutes, your support agent hung up on me. My email is associated with multiple accounts and they cannot figure out what the problem is.
Microsoft has all items form the odde, now refund $4711 to my PayPal.

Sincerely,

***** *****
Business Response
Date: 07/11/2025
Dear ***** *****,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your concern.

As previously mentioned, we have confirmed that the items in question are currently in the return process. Once the returned items are received, refunds will be issued to the original payment method.

For example, we have already received the Surface Slim Pen, and the corresponding refund has been processed automatically. This process will continue for the remaining items, provided they are successfully returned.

Please note that no further action is required on your partrefunds will be processed automatically upon receipt of the returned items.

Thank you for your continued patience and understanding.

If you have any further questions, please feel free to reply to the most recent email related to service request 7080224163.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/11/2025

Complaint: 23505421

I am rejecting this response because:
I returned all accessories in the same box as was instructed by Microsoft. I did not only return a pen, so you incorrectly refunded for the accessories.
i never took possession of the Surface laptop as evidencd by your own website, screenshots attached. I rejected delivery and you have the goods now.
I have called in to support another several times and your agents can't connect my order to ********************************************., despite me being able to see it when I log in. This is because multiple accounts are associated with my 20 year email address. There is a technical problem in your system preventing resolution.

Your failure to promptly refund is damaging me, my credit, and my purchasing power.

Immediately refund me $4711, the total amount of my purchase to my ****** account that was used to purchase.

Sincerely,

***** *****
Initial Complaint
Date:06/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been experiencing unresolved billing and account access issues with Microsoft since May 12, 2025. On that date, I paid my Microsoft 365 subscription fee of $24.00, but received another payment request on May 14. Then, on May 21, my account was deactivated for non-payment.I contacted Microsoft support and was told by a representative that my account would be deactivated and I would receive a $24.00 refund. I never received this refund. I followed up with another representative, *****, who promised a 30-day free trial to restore access once I could log in. However, I was unable to access my account due to multi-factor authentication issues.Supervisor ****** *. became involved in early June but has failed to resolve the issue. She has repeatedly misunderstood the situation, miscommunicated, and caused further delays. She even responded to my email using the wrong name, which raises concerns about her professionalism.On June 12, I paid another $24.00 to regain access, expecting the promised 30-day trial to be applied. However, on June 24, I was again asked to pay another $24.00, and as of June 23, I no longer have access to my account.This situation has disrupted both my personal and professional life. I have repeatedly informed Microsoft that I am unavailable during work hours, yet I continue to receive calls at inappropriate times. The lack of resolution and accountability is unacceptable.I am requesting the following:Immediate restoration of my Microsoft 365 account access.Issuance of the originally promised $24.00 refund.Application of the 30-day free trial as previously guaranteed.A formal apology for the mishandling of my case.If this matter is not resolved promptly, I will escalate the issue to the ************************ (***) and other relevant consumer protection agencies.
Business Response
Date: 07/03/2025
Dear ******* ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080456023.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/08/2025
I am sending an email to advise this has already been resolved and to please close the complaint.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Microsoft is NOT a BBB Accredited Business.