Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,671 total complaints in the last 3 years.
2,346 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tell Us About Your Problem:My Microsoft account was compromised by a hacker who changed the recovery email to ************************* After discovering the breach, I was able to use the hackers own recovery email during the password reset process to regain access to the account.Once back in, I immediately replaced the hackers recovery information with my own: *************************** a valid and active email address that I still have full control of.However, shortly after making this change, Microsoft locked and then permanently suspended my account, claiming that due to updated security information, they could no longer help with recovery. I have been told by support that there is nothing they can do, as their system automatically blocks recovery after a security update even if the update was made by the rightful owner.This situation is extremely frustrating. I was the victim of a hack, and after successfully taking back control of my account and updating the security info, Microsoft punished me by locking me out entirely. I now have no access to:My personal and professional files in ******** My paid content, including ********************** or subscriptions tied to my Microsoft account ********************* automated system has clearly failed in this case, and customer support has refused to escalate the issue to someone who can verify ownership manually.What I'm Requesting:I want Microsoft to:Manually investigate and restore access to my account.Unlock the account and confirm that *************************** is now the correct recovery contact.Restore all purchases and content, or alternatively, transfer them to my new Microsoft account.Provide a clear explanation of why the account was locked after I secured it from an active breach.I have no problem providing any verification required past passwords, device history, IPs, proof of purchase anything needed to prove I am the rightful owner.
Business Response
Date: 07/09/2025
Dear ******* ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080930147.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing to file a complaint regarding my Hotmail account: *******-******************* which was hacked, and I have not been able to recover it through Microsofts standard recovery process.Ive submitted the recovery form multiple times, but it either failed to submit or did not lead to any resolution. I also attempted to contact Microsoft support, but have received no helpful response or follow-up.I am the rightful owner of the account and can provide identifying information if requested. This account is important to me and may contain sensitive personal data. I am very concerned about my privacy and security, and the lack of proper support from Microsoft has been extremely frustrating.Desired resolution:I would like Microsoft to assist me in verifying my identity and restoring access to *******-******************* If recovery is not possible, I ask that Microsoft provide a secure and direct point of contact so I can resolve this matter properly.Thank you for your time and assistance.Sincerely,
Business Response
Date: 07/10/2025
Dear ******** ********,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your account recovery request.

We understand your situation. Currently, the only way to regain access to your account is by completing the process at **********************************. We did not find an ACSR form linked to your account, so please visit the provided link to submit the necessary information to confirm you are the rightful owner. You may submit the form up to two times per day, and we recommend including any new information not previously provided. If you pass validation but still cannot access your account, please contact us. If you do not pass validation, we will not be able to take further action.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 24th bought a Xbox wireless headset and the mic boom broke. I tried registering it to get support but the **** tells me I have to contact someone with no mechanism to do that.
Business Response
Date: 07/10/2025
Dear **** *****,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. We would like to guide you on how to register a device to your ******************** or Xbox account, so you can access the available options in the system to address your issue.

To add an Xbox console, controller or other accessory to your account:

Go to ****************************************************************************, sign in, and select? "Register device?" to continue.

Enter your device's serial number to register it to your account.

If you have multiple consoles, change the default name of your Xbox so you can quickly identify it in your Microsoft account.

Press the Xbox button on your controller and navigate to Profile & system (with your account icon).

Select Settings > System > Console info > Name.

Enter the new name and select Enter.

Restart your Xbox.

If you are unable to add a device

If youre unable to add a device, it could be for the following reasons:

Were unable to add macOS or mobile devices at this time.

Its already added to another account.

If your PC is managed or owned by your company or organization, you cannot register it to your personal account.

Please visit the following link for more information: **********************************************************************************************************************************************************

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/12/2025

Complaint: 23549091

I am rejecting this response because Sending the instructions on a broken process I already tried doesn't help.

Sincerely,

**** *****
Business Response
Date: 07/17/2025
Dear **** *****,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your recent experience with your Xbox Wireless Headset.

We understand how frustrating it can be when a product doesnt meet expectations, and the support process feels unclear. Id like to guide you through the correct steps to register your device and access available support options.

How to Register Your Xbox Device:
To register your Xbox headset (or any Xbox console or accessory), please follow these steps:

Visit the Microsoft Devices page:
**************************************************

Sign in with the Microsoft account you used to purchase or use the device.

Select Register device and enter the serial number of your headset.

If you have multiple devices, you can rename them for easier identification:

Press the Xbox button on your controller.
Go to Profile & system > Settings > System > Console info > Name.
Enter a new name and restart your console.
-If Youre Unable to Register the Device
There are a few reasons why registration might not work:

The device may already be registered to another account.
The system may not support registration for certain accessories.
If the device was purchased through a third party or as a gift, it may not be linked to your Microsoft account.
For more detailed guidance, please visit:
**********************************************************************************************************************************************************

If the Headset Is Damaged
If the microphone boom is broken and youre unable to register the device for support, you can still request service manually by visiting:
*****************************************************

Once there, select Devices, then Accessories, and follow the prompts to speak with a support agent or request a repair, even if the device isnt registered.

We appreciate your patience and hope this helps resolve the issue quickly. If you need further assistance, feel free to reply to this message or contact our support team directly.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/22/2025

Complaint: 23549091

I am rejecting this response because: in my original complaint, I stated that the site tells me (after entering the serial number) that I can't register this device and to "contact us", with no other info.

Sincerely,

**** *****
CISSP, CEH, ITIL
Business Response
Date: 08/02/2025
Dear **** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your recent experience with the Xbox Wireless Headset.

We understand how disappointing it can be when a product does not perform as expected and the support process feels unclear. We appreciate the opportunity to assist you and would like to guide you through the appropriate steps to register your device and access available support resources.

Device Registration Instructions

To register your Xbox headset (or any Xbox console or accessory), please follow these steps:

Visit the **************************************************.
Sign in using the Microsoft account associated with your device.
Select Register device and enter the serial number of your headset.
If you have multiple devices, you may rename them for easier identification:
Press the Xbox button on your controller.
Navigate to Profile & system > Settings > System > Console info > Name.
Enter a new name and restart your console.
Troubleshooting Registration Issues

If you encounter difficulties registering your device, possible reasons include:

The device may already be registered to another Microsoft account.
Certain accessories may not be supported for registration.
Devices purchased through third parties or received as gifts may not be automatically linked to your account.
For further guidance, please visit our support article:
**********************************************************************************************************************************************************

Requesting Service for a Damaged Headset

If the microphone boom is broken and registration is unsuccessful, you may still request service manually:

Visit *****************************************************.
Select Devices, then Accessories.
Follow the prompts to speak with a support agent or submit a repair request, even if the device is not registered.
We appreciate your patience and hope this information helps resolve the issue promptly. Should you need further assistance, please feel free to reply to this message or contact our support team directly.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/04/2025

Complaint: 23549091

I am rejecting this response because: Norhing has changed. No matter what I do, the site keeps going back to "contact us" and the link takes me back to where I was and I cannot progress.

Sincerely,

**** *****
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to log into my account with the email ********************** but even tho I have the correct password it said I had to verify. The only way to verify was to send me a text verification to the number linked to the account. The number is ************** my phone number. The verification text never came. I went through Xbox support they told me they dont know how to help me and told me to go to microsoft support. Microsoft support ran me in circles before sending some alternate verification methods to me. These methods didnt work because I dont have my original Xbox that I made my account on and I dont have the same debit cards that have been used on the account. I have spent hundreds if not thousands of dollars on the account I just wanna be able to log in. I have the password and the number.
Business Response
Date: 07/10/2025
Dear ***** *****,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau about your account recovery request.

To proceed, please visit ********************************** and provide the required information to verify your ownership of the Microsoft Account. This is the only way to regain access. You may submit the form up to two times per day, and it's best to include any information not previously provided. If you successfully verify ownership but still can't access your account, please contact us for further assistance.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This product allows to many security hacks and those who abuse this system. I have upgraded my end thinking it was my end. It wasn't, I want a full return of all money spent seeing my bank account was comprised because of this system
Business Response
Date: 07/09/2025
Dear ******* *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I also want to hear their resolution to the issue

Sincerely,

******* *****
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Microsoft device *********************** controller) from Best Buy approximately 1 year ago. The charging dock stopped working and I made a service order under warranty. After they sent me the shipping label, I promptly sent the device to their repair facility. (1/13/25) The device was shipped through *** and arrived after several days. Upon contacting Microsoft support, they were unable to confirm that the device was delivered and claimed they had lost it. I have contacted *** for information, however, they told me only Microsoft could contact them to open a claim. I have relayed this to Microsoft support several times, and each time I am told they will get back to me. They have yet to provide me with a resolution to this warranty claim/support request after 7 months and several attempts to resolve it through their support.
Business Response
Date: 07/10/2025
Dear ***** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7081111867.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/01/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a class that required a subscription to microsoft office 365. the class has ended and I want to cancel the subscription. I've contacted microsoft support multiple times in the past 2 weeks but microsoft will not cancel the subscription. They keep trying to schedule a meeting and didn't show up for the meeting scheduled today. They sent a template for me to fill out to instruct cancellation of the software, but have not acknowledged the email I sent.
Business Response
Date: 07/08/2025
Dear ***** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080846327.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:07/01/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been fighting Microsoft*Microsoft 365 since 2022. They are a Large Corporation that has no live customer service. In ********* I was taking classes to become a Medical Assistant at *****************************. I had to sign up for Microsoft 365 to do class work as well as homework. I finished in 2017 and cancelled my subscription with Microsoft online. In 2022, Microsoft debited my checking account $105.99 with **************** I disputed the charge, and it was reversed, and my account was closed. In 2024 Microsoft debited my Comerica account for $74.19, I disputed that, and the charge was reversed, I closed that account with ******** and opened a new account which was debited in April 2025 for $105.99. That is currently being disputed. April 28, 2025, I spent 5 hours trying to speak Microsoft ***************** finally. They searched and they were unable to find any open accounts under my name, my address, my email or anything. They put a block on my name, address, email, so that Microsoft could not charge me for anything. ************* has blocked my credit account against ********************. But they are still holding on to the $105.99 that Microsoft has grabbed from my credit ******** am I supposed to protect my checking account and my credit accounts from such a giant Conglomerate and is impossible to reach
Business Response
Date: 07/08/2025
Dear ***** *********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080849029.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/14/2025
Thank you for helping me resolve this case.
I was in contact with Microsoft Relations Manager, ***** *. I sent the information he requested and within a few days he replied saying, he was able to locate the email that was used in 2015 to subscribe to Microsoft*Microsoft 365. He cancelled the subscription and I should not have any problems with Microsoft charging my **** card(s) going forward. I have also gotten a reply from ****************** that have refunded the $105.99. That case is now closed.

Again, Thank You for helping me resolve a long standing, frustrating problem.
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my extreme frustration and dissatisfaction with your handling of my refund for a returned Surface Pro and Surface Keyboard. It has now been over three weeks since I returned these items, and despite providing proof of delivery, I have not received the refund of over $2,300, which remains wrongly on hold.I have contacted your customer support team three times, each time being told that the issue would be resolved and that I would receive my refund soon. Yet, no action has been taken, and your representatives have provided false assurances with no follow-through. This is completely unacceptable from a company of Microsofts size and reputation.I expect IMMEDIATE resolution of this matter, including full refund processing without further delay. This ordeal has caused significant inconvenience and financial disruption.If I do not receive confirmation of refund issuance within 48 hours, I will escalate this matter through formal consumer protection channels, social media platforms, and, if necessary, all other means. I sincerely hope this is not the standard Microsoft holds for its customers.Please reference:Order Number: ********** Case Number: ********** This is your final opportunity to resolve this before serious consequences follow. You can call me at **********.
Business Response
Date: 07/08/2025
Dear ***** *********,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau. We sincerely apologize for the delay in addressing your concern and truly appreciate your patience and understanding throughout this process.

Please rest assured that we are actively working toward a resolution. After reviewing your BBB complaint and your recent service request ***********), we can confirm that our Tier 3 advocate,Kristelita, has been in contact with you and continues to assist with your case.

We understand how important this matter is to you. Unfortunately, there has been a delay in the refund process, which is why it has not yet been completed. We are closely monitoring the situation and will provide you with an update through your service request on July 10th.

To ensure we provide you with the most accurate and timely support, we kindly ask that you continue all communications through the existing service request. If you have any additional questions or concerns, please dont hesitate to share them within that ticket so we can address them promptly and thoroughly.

Thank you again for bringing this to our attention. We remain committed to resolving your issue as quickly and effectively as possible.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/08/2025

Complaint: 23542657

I am rejecting this response because: no one has contacted me, I have called your customer support 3 times, and every time they said this is with escalation team and they will give u a call and no one has bothered to call or email me. So its really a lie when you say somebody has been in contact with me, NO ONE HAS BEEN. The devices are returned for 4 weeks now and you are holding over $2,300 unlawfully! And you come here and say theres been delay with refund without any other details! Even this response shows you have no intention to resolve the issue. She me the records that someone has contacted me and left voice message or chatted with me, no one has despite my numerous requests and being on hold and on the phone for hours, and all of this to process a simple refund of a product thats been returned per your guidelines 4 weeks ago!!!

I am sorry for such inferior customer service from such a reputable company!

***** *********
Business Response
Date: 07/14/2025
Dear ***** *********,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your recent concern.We sincerely apologize for any inconvenience you experienced during the order and refund process.

Upon reviewing your complaint and the associated service request ***********), we confirm that our Tier 3 advocate,Kristelita, has been in contact with you regarding this matter.

We would like to reiterate the resolution shared with you: our records indicate that a chargeback was initiated through your financial institution. As a result, the status of your order is currently marked as Chargeback. Given this status, we kindly advise you to continue the resolution process directly with your bank.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/14/2025

Complaint: 23542657

I am rejecting this response because:
1- my phone number is ********** and email ******************* Show me the proof someone has contacted me, no one has, so its extremely disappointing you are spreading false information.
2- Shame on you and the entire Microsoft Corporation that for a client simple refund to be processed client has to go thru his financial institution to dispute a charge! After weeks of follow up to process this normally and not so dramatic! And more sadly not even acknowledging that your whole refund processing is completely broken!

Sincerely,

***** *********
Initial Complaint
Date:07/01/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a 2 day indisputable suspension from the Xbox network for a harmless group post, I have tried contacting support but I have only gotten to AI and automated help bots, and my requests for human representatives were ignored, then the bot hung up because I wanted a human. I had also attempted to resolve my issue with the bot, but it kept leading me to the support website and telling me to use the non-existent dispute button. I was given this notice up on being suspended.2 day suspension - 2 days remaining Looking for Group (1 strike)Start: 7/1/2025, 9:26 AM End: 7/2/2025, 1:26 PM Expiration: 12/28/2025, 8:26 AM Reason for action This account violated the Community Standards and was subjected to enforcement action.Impact While the current suspension remains active, this account cannot communicate with others, join multiplayer games, or upload media to the Xbox network.Details "Casual survival realm! *** enabled but not encouraged. Fair admin, no abuse. fkpnrcgXBppEZWA (there is no party, just join the realm, dont get interested)"
Business Response
Date: 07/09/2025
Dear ****** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please contact me with the follow up at ******************* or ************

Sincerely,

****** ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Microsoft is NOT a BBB Accredited Business.