Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,672 total complaints in the last 3 years.
2,343 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Locked Out of Microsoft Account Verified Identity Ignored Unauthorized Billing Hello,My name is ****** *******. I am locked out of my Microsoft account with username Daychembay. The phone number currently linked to my account is **********, but I now use **********. I have provided proof of ownership, including purchase history using cards ending in 0412 and 9363.Microsoft sent two-factor authentication codes to my family, which I provided to verify my identity, yet my access was still denied. I, my mother, and two friends have each called Microsoft support multiple times seeking help, but all support tickets were closed without resolution.Meanwhile, Microsoft continues to charge my card for ****************************** linked to this locked accountwhich I cannot access or cancel.This is unauthorized billing and a failure of Microsofts security and customer support systems. I request immediate assistance to:1. Restore my account access 2. Stop any further charges to my cards 3. Refund any unauthorized payments Please treat this matter with urgency.Sincerely,****** ******* Phone: ************ Email: [your email if you want to include]
Business Response
Date: 07/17/2025
Dear ****** *******,
Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery forms, and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (**********************************). You can submit the form up to two times per day.
Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft banned my account for no apparent reason. They didnt give any information on the banned explaining why. Ive spent hundreds of dollars and to be permanently banned without reasoning or warning is absurd
Business Response
Date: 07/23/2025
Dear ****** Trail,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding the suspension of your Xbox account. We sincerely apologize for any inconvenience this matter may have caused.

To appeal the suspension, please follow the steps outlined on our official support page:
?? ******************************************************************************************************************

If you have already submitted a case review,kindly provide us the affected gamertag and associated Microsoft account email address so we can proceed with a further review.
We appreciate your patience and look forward to assisting you.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
after being a participant in their program for about 10 yrs my account has been restricted from cashing and earning points. However, upon requesting support many many times in the last 2 weeks I have also researched this issue, and it seems many other users find themselves in the same position, so this is recently a problem and pattern Microsoft has recently adopted with their customers to the point of abuse and false accusations. Thru the years whenever I reached out to them I had never had this awful lack or honest response or help untill now just to be clear
Business Response
Date: 07/16/2025
Dear ******* ********,
Please note that continued participation in the program requires full compliance with the Microsoft Rewards Terms of Use. Restrictions are typically the result of activity that violates those terms, and we are unable to lift them unless the account is brought back into compliance.
To avoid future restrictions or permanent suspension, it is essential that you carefully review and follow the guidance in the official Microsoft Rewards support article:
**************************************************************************************************************************************************
Failure to follow these guidelines may result in further enforcement actions, including permanent loss of access to the program.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/16/2025

Complaint: 23587439

I am rejecting this response because: They have not proven or even specifically explained what I did to violate any of their rules in none of their emails have they specifically stated exactly what i did or proven that I cheated in any way I have clicked on all their cards and links they provide am I not supposed to click on each one to complete their daily tasks? I truly believe this has more to do with their changes in edge or copilot as I stated I have been a member for many tears and never had problems like this and I see many other people by searching this issue have said the same thing. I think in all fairness they should tell me exactly what their complaint is not this generalized statement that I violated policy and go read the terms and rules as i did that and there is nothing specific that i think i did

Sincerely,

******* ********
Initial Complaint
Date:07/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Game Pass Core Product does not allow for **** ****. But Microsoft Bing search said it did. I waited an hour to talk to customer service and they hung up. I just want to get game pass ultimate to play the game. I got scammed $25 and hours of time. **** employees hanging up.
Business Response
Date: 07/17/2025
Dear *********** *****,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau. We sincerely regret the inconvenience and frustration you experienced while trying to access **** ***** Pro Skater 3 + 4 through Game Pass.

After reviewing your case, wed like to clarify that this title is currently available through Game Pass Ultimate and PC Game Pass, but unfortunately, it is not included in Game Pass Core. We understand how this may have caused confusion, especially if search results suggested otherwise.

We also want to extend our sincere apologies for the long wait time and the disconnection during your support call. This is not the level of service we strive to provide, and weve escalated this internally for further review.

To access **** ***** Pro Skater 3 + 4 through Game Pass, you would need to upgrade to Game Pass Ultimate, which would allow you to enjoy the game immediately.

We truly appreciate your patience and understanding.

Warm regards,

Microsoft Corporation
Initial Complaint
Date:07/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/2/2025 my account was mysteriously banned with zero reasons given, and then the appeal was denied on top of that with still no reason given. I have no idea what it is I could have been banned for, I am usually conducting myself in a respectful manner except when making jokes with friends. This is kind of outrageous to be permanently banned from my years old xbox account with zero reasons as to why given to me. I would like to have whatever was wrong adjusted and my account reinstated so that I can reach some important people to me otherwise I won't be able to find them again. I wasn't even able to let them know my birthday was today because my account wasn't even banned while i was online, I just logged on the day after and it didn't let me in. Please Microsoft, I'd just like to speak to my friends again. Please start giving people reasons for bans, this is getting ridiculous. The email for the account is: *************************
Business Response
Date: 07/17/2025
Dear **** *********,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding the suspension of your Xbox account.

After carefully reviewing your complaint, we reached out to the Xbox Enforcement Team to better understand the reason behind the suspension and to explore whether the ban could be lifted. Unfortunately, we received the following response:

After a thorough investigation, it was determined that the account was banned due to the use of an unauthorized third-party tool. This tool was used to spoof game titles, resulting in the display of illicit content instead of the actual game being played. These actions constitute a direct violation of our community guidelines and terms of service.

Its important to note that the third-party tool in question includes explicit warnings about the potential consequences of misuse, including account suspension. Given the severity of the violation and the fact that users are made aware of the risks, the decision to uphold the suspension remains final.

Based on this information, we regret to inform you that there are no further actions we can take regarding this matter, and we will be closing this complaint accordingly.

We understand this may not be the outcome you were hoping for, and we appreciate your understanding.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/17/2025

Complaint: 23584828

I am rejecting this response because:
I think there's been a mistake regarding a party tool and that someone has been spoofing my account and my brothers account as I had nothing to do with this. I believe through in game interactions we made the wrong person angry at us who then used whatever tool they had in their possession to get mine and my siblings accounts permanently banned. Please if you could reduce the ban sentencing I can guarantee something like this won't won't again as I'm going to be resetting all passwords and upping the security authentications.

Sincerely,

**** *********
Initial Complaint
Date:07/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft upgraded my office subscription without my knowledge or consent, added the products that I did not order (AI) and charged me for it. I did not use the extra products and even the originally needed product, which is just MS ***** was barely used. As I found out about the charges I contacted the support. After 2 hours of conversation via chat I was refused a refund (was only offered the reversal of the last month charge after a cancellation of the entire subscription).
Business Response
Date: 07/16/2025
Dear ***** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your inquiry about switching to Microsoft 365 Personal and Family Classic plans.
Starting January 16, 2025, Microsoft 365 Personal and Family plans will include Microsoft Copilot and Microsoft Designer. As an existing subscriber, youll automatically receive access to these features upon updating to the latest version.
If you prefer a plan without Copilot or AI credits, you can switch to Microsoft 365 Basic or, for a limited time, to our new Microsoft 365 Personal Classic or Family Classic plans. These Classic plans retain previous pricing and include core features like Office apps, cloud storage, Microsoft Defender, and more.
To switch plans:
Visit Subscriptions and sign in.
Select your current subscription > Manage > Cancel subscription.
Choose a new plan such as Microsoft 365 Personal Classic or Family Classic and follow the prompts.
Your current subscription will remain active until renewal,at which point the new plan will take effect. View more information here **********************************************************************************************************************************************************************
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/23/2025

Complaint: 23584666

I am rejecting this response because: it did not address any of my concerns. My concern is that you added the services that I didn't order and you charged me for it without my concern and I am demanding a refund.

Sincerely,

***** ********
Business Response
Date: 08/04/2025
Dear ***** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your subscription charges.
We understand your concern and appreciate you bringing this to our attention. Please note that all changes to Microsoft subscriptionsincluding new services, renewals, and upgradesare communicated via email to the address associated with your Microsoft account. These notifications include details about the service, pricing, and how to manage or cancel the subscription.
If you believe you were charged for a service you did not authorize, you may request a refund by visiting our refund request page:
*********************************************************
Once signed in, locate the relevant order and select Request a refund.
If youre unable to access your account or need help with the process, please reply with the Microsoft account email address associated with the charge so we can assist you further.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this complaint regarding repeated enforcement actions taken by Xbox (Microsoft Corporation) against my account for the same past message, despite already being suspended and appealing it. I sent one message that violated the rules, and I fully accepted the original penalty. However, Ive since received multiple escalating suspensions for that same message, including while still serving prior ******** of these suspensions was even overturned on appeal, proving the message had already been reviewed. Despite this, I am still being penalized repeatedly and am now at risk of a permanent suspension even though I have not sent the message again.I have contacted Xbox Enforcement and submitted multiple appeals, but the issue continues. This appears to be a system or enforcement error that has not been resolved internally. I am simply asking for a manual review and to stop being punished again for a message already addressed.I have screenshots documenting the timeline of these actions and would be happy to provide them upon request.
Business Response
Date: 07/15/2025
Dear ***** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7081508163.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:07/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On my bank statement I sent pictures of were they are taking money from me again. I do not have my card link to Microsoft Xbox. I even have my virtual card locked and they are taking money , money that is not even there's. This is happening to a lot of people and Microsoft don't want to refund the money that they are stealing from people. Something needs done about it. .
Business Response
Date: 07/16/2025
Dear ******** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7081623761.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4, 2025, I attempted to sign in to my outlook account online to access my emails. When attempting to sign in, it does not accept the password that I have saved in my password manager. I am sure it is the password I used to sign in last time, but it will not accept it. So I clicked the "forgot password" button. When I requested a code to sign in, it said I requested to many codes today. So I wait till the next day July 5th. I once again try to sign in. This time I request a code first. Since I have 2FA turned on, it needs to send a code to my email as well as my phone. I get a code in an email and enter it. The next step is to get a code on my phone, but when I verify the number and tell it to send the code, it says "We can't use that verification method right now" Today, July 10, I tried once again to get into my account. I got the same deal, code to email works fine, code to my phone it gives me the "we can't use that verification method right now" message. After this, my account is totally locked for another 24hrs. How am I supposed to access my important emails? It is currently impossible for me to sign to my account! The only way to get in touch with support is to sign in to my account, or hopefully through this complaint. I am requesting that this issue be resolved ASAP by a HUMAN BEING! Please get this fixed! I am very disappointed in Microsoft! I understand you are trying to keep fraud from happening, but it is pretty bad if your system blocks the account owner out! I have owned and used this account for the past 8 years and never before had this problem! This is unacceptable!
Business Response
Date: 07/15/2025
Dear ******* *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.
Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. One of our agents will manually review your form.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/04/2025
Hello,
I wanted to inform you that my complaint has been resolved. Thank-you!
***** *****
Initial Complaint
Date:07/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon BBB; I am attempting to file a complaint against, allegedly, Microsoft. The address they provide at the bottom of no-reply emails, does not appear to exist? Your drop down menu, using the zip code, also does not show One Microsoft ***********************. The file a complaint form will not permit me to proceed due to this. ******* is currently conducting an investigation of the dramatic increase in monthly withdrawals that began in October 2024, You cannot contact this company, There is a community forum containing a plethora of similar complaints, regarding withdrawal amounts. Currently what is owed to me is, $484.11. My bank also advised me to reach out to you, as this is suspicious. On March 12th, 2025, I cancelled my Microsoft 365 basic account, the withdrawals continued even though a confirmation of cancellation was forwarded to me, within the same email an expiration date of April 1st, 2025, along with a set to close date of May 11th, 2025? I was forced to cancel my ************ Debit Card, in order to finally stop these withdrawals. I will provide screenshots of all information pertinent to this, if you can direct me on how to proceed to file a complaint with a business address that does seem to exist. Regards and many thanks
Customer Answer
Date: 07/16/2025
Good afternoon BBB;
I have spent several hours over the course of the last few days attempting to attach proof, to repeatedly being prompted the file was too large. The last attachments I attempted combined were less than 8 MB, yet I was still advised the files were too large. Given I have 30 minutes to complete it, I felt I would simply type in the information,if there another way for me to proof with attachments, please advise.
After months of futile attempts to contact Microsoft, address provided, Microsoft Corporation, One Microsoft ***********************, I was advised by my bank to reach out to the BBB. The activity looks suspicious and they are currently conducting a 90 day investigation.
Listed on my budget sheets was a monthly withdrawal of $3.99 per months for Microsoft 365 Basic, the only subscription I have ever had with them. While trying to find withdrawals in that amount I came across the monthly withdrawal as $8.00 per month plus tax, equalling $9.04 per month, my monthly withdrawal up to September 9th, 2024. Beginning in October 2024, my monthly amount jumped to $53.70. Bank statement proof was attachments, however, continued to alert me the files were too big.

I have attempted through 5 various department emails/web site, in addition to 2 phone calls, where when asked what type of account you have if state home, you are disconnected. If you state business you placed on a hold, which I spent 1hr and 2-mins, with no automated system confirming I was in a queue, how long I would be waiting, so I simply hung up. As you can see from the attachment above from the Microsoft Community Forum, there are multiple complaints of the same nature, I have cited a few below.

I finally cancelled my account on March 12th, 2025, conformation was attached with the same file size issue. Although cancelled March 12th, 2025, a later expiry date of April 1st, 2025, and a set to close date of May 11th, 2025, were added?
All messages from Microsoft are noreply.The withdrawals continued.
I contacted my bank June 23rd, 2025 and my **** Debit Card had to be cancelled, that was the only way to stop the withdrawals.
The sites etc I contacted with no response or they were simply incorrect are: @************************************************************************************, @**********************************, ******************************************, ******************************************, account-security-***************************************************** The phone numbers I contacted, the only ones I could find wre: ************** and **************.
According to my bank statements, the monthly withdrawal is $9.04, a refund of $484.11 is owed.
I am not sure if the copy of the cancellation email was attached above, as I was trying to select the most important with a max of 5 files. You cannot copy and paste Microsoft emails, which I also found odd.
I thank you for you investigation into this matter and hope the overcharge, and inability to contact such a large organization is rectified.

How can I get in touch with someone from Microsoft to dispute charges made on my debit card?
Microsoft Community
Created May 3, 2023 by HollyHutto
How can I get in touch with someone from Microsoft to dispute charges made on my debit card? The ************** does not given an option to speak with a customer representative and hangs up on me. I requested a call back, which they did, and "*****" and "Ace" hung up on me. I need a statement for my bank to have these charges reversed. HELP! * Original title: HELP!!

Have unauthorized charges on my credit card.
Microsoft Community
Created August 17, 2023 by ******* *********
I have three unauthorized charges from ** on my credit card. How do I get a refund?

*******-*** ******, CNC, CNPCC; (Hons)

Business Response
Date: 08/04/2025
Dear ******* ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/05/2025
I am rejecting this response because: The reason I have a response from Microsoft is due to it being escalated to the BBB. They will review the case if I provide a bank statement with my subscription, which was cancelled. They are requesting information with regards the name on my **** debit card, the last 4 digits and the expiration date. I had to cancel my previous **** debit card in order to prevent Microsoft from withdrawing any further funds even though the subscription was cancelled. I am not providing Microsoft with any banking information for obvious reasons. The amount owed, as stated previously here, is what is due and can be forwarded to me by cheque, money order etc.
Sincerely,

******* ******

Business Response
Date: 08/14/2025
Dear ******* ******,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your recent charges.

Upon reviewing your complaint and the associated service request, we confirm that our Tier 3 advocate, *****, has been actively assisting you with this matter. We kindly ask that you continue working closely with ***** to ensure a timely and satisfactory resolution.

As previously explained, the charges in question are linked to a business account. To address this, ***** has provided two resolution paths:

Verify ownership of the business account to proceed with cancellation.
Dispute the charges directly with your bank if ownership cannot be confirmed.

Your cooperation is essential in moving forward. Please continue engaging with ***** to finalize the resolution process.

We will continue to monitor your support case until it is fully resolved.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/15/2025

Complaint: 23580032
Good afternoon *******;

I am rejecting this response because, I have never had a business account, nor the free trial ***** referred to as an E3 plan? I have Bcc'd you in on each conversation *******, and have included the most recent below.

"Hi *******,

Thank you for your response. I understand this has been a frustrating experience, and I want to assure you that I'm here to help clarify the gaps you've encountered.

Our support structure separates home and business users, which can sometimes lead to confusion when a request is directed to a team that doesnt support the specific service. In this case, the recurring charges and notifications are tied to a business subscription.

Since the account wasnt previously known to you, our teams werent able to provide guidance on resolving the issue. My team handles escalations and can review both home and business accounts to ensure a complete response when information is missing.

I'm sorry to reiterate, but to move forward, there are two possible paths:

Verify ownership of the account so you can cancel the subscription. Even if you didnt set it up directly, someone may have done so on your behalf.
Dispute the charge with your bank if you believe the purchase wasnt authorized. This could indicate that your credit card has been compromised, and disputing it may help prevent future unauthorized charges.

Please let me know how youd like to proceed, and Ill support you through the next steps.

Thanks again,
***** *.
Relationship Manager
Microsoft Customer Support
[Monday-Friday **************] *******"

"Natural Debbie
From:*********************************
To:**********************************************************************************************************
Bcc:******* H

Wed., Aug. 13 at 1:36 p.m.

Good afternoon, *****;

What I extrapolate from your message below, is that Microsoft is going to take no accountability for the overcharge over a nine month period on an account I did not open. Microsoft is not going to take any accountability for the time spent trying to contact, and communicate this concern, over a nine month period.

This nine month issue went well beyond frustration. It was incredibly time consuming, it became a major inconvenience when the end result was to cancel my previous **** debit card, have a new one issued, in order to stop these withdrawals, on a cancelled subscription that consisted of Microsoft 365 basic only, I cant state that enough.

If my **** debit card had been compromised, why then, would it only involve an overcharge, over nine months, Microsoft, no other suspicious activity affected my **** debit card from any other company that I use it for.

You were sent proof previously, that the only account I had with ********************, and the recurring billing, had been cancelled back in March. Given that, the billing notices continued from Microsoft.

What direction would you have me take in order to verify ownership of a business account that was never part of my subscription with Microsoft. Nor was the free trial, that you have neglected to mention here, and was the first time I had heard of it?

With all due respect *****, I do not feel there are any, gaps, or clarity required, causing me to resort to the BBB. I had one subscription, Microsoft 365 basic, throughout my dealings with Microsoft, so stated on all of the Bill reminders I received, with a no reply function.

My monthly bill was $9.08 per month until October 2024, when it went to $53.79. If there was a gap at all, it would be the inability to be able to contact, or communicate, to Microsoft in anyway when this issue arose.

I will await further direction from the Better Business Bureau with regards to this.

Regards,
Deborah

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Microsoft is NOT a BBB Accredited Business.