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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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Microsoft has 93 locations, listed below.

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    Customer Complaints Summary

    • 5,841 total complaints in the last 3 years.
    • 2,477 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MICROSOFT ACCESS MY ACCOUNT AND DEBITED $106. WITH OUT MY AUTHERIZATION THEY ALSO STATED THEY WERE GOING TO DEBIT ME NEXT YEAR .I DO NOT USE MICRO SOFT THE LAST TIME I DID USE THEM WAS 2012 /THEY HACKED MY ACCOUNT AND TOOK STOLE $106. OUT OF MY ACCOUNT . I WAS TAUGHT WHEN YOU TAKE ANYTHING WITH OUT PERMISSION IT IS STEALING .I WANT MY MONIES OUT BACK IN MY ACCOUNT AND STAY OUT OF MY ACCOUNT

      Business Response

      Date: 12/26/2022

      Hi *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft charge and refund request. After further review of the account ****************
      We have seen that you were refunded, order ID ************ Amount ****** USD

      Generally, refunds will be received within 72 hours, but may take up to 30 days depending on your financial institution's individual policies.

      If any other issues arise you may contact us at Microsoft Support and one of our support representatives will be happy to provide further assistance.
      We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.

      Sincerely, 
      Microsoft Corporation 

    • Initial Complaint

      Date:12/17/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an extended accidental damage warranty that Microsoft has refuesed to support. They are trying to force me to accept a lesser warranty option. I paid for the accidental damage warranty. They are trying to force me to send in my phone and wait for the refurbished exchange to be sent back. I bought the accidental damage warranty specifically because I need my phone for personal use and cannot be without a phone while waiting for a replacement. I want what I paid for. They canceled my order with no explanation, just sending an email saying it was canceled.

      Business Response

      Date: 12/26/2022

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Warranty issues. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7011276413.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 12/26/2022

       
      Complaint: 18603797

      I am rejecting this response because: Microsoft has pulled this same tactic leading up to me filing with the Better Business Bureau. They escalated my issue to a so-called Senior support person or someone/team with that an advanced title only to respond in a couple of days with the same guy and the same exact response they had offered me originally which was to take the lesser warranty option. I want what I paid for. I want the exchange that I paid for because my original reason for buying the accidental damage warranty was because I cannot be without my phone waiting for a replacement to be mailed. I would prefer to wait until Microsoft contacts me according to what this message to see what it is they are offering before I agree to resolve this complaint.


      Sincerely,

      *****************************

      Business Response

      Date: 01/16/2023

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau, after investigating your case, We sincerely apologize about all the inconveniences youve experienced so far however as the agent mentioned transferring stock from region to region is not an option. We can provide a *****************, but there are no advanced shipments for your device at this time. Please continue to work towards the resolution with the agent.

      Sincerely,

      Microsoft Corporation

       

      Customer Answer

      Date: 01/24/2023

       
      Complaint: 18603797

      I am rejecting this response because: This is not good customer service. I've been a loyal customer for over 20 years. ******************** can do whatever they need to do to for a loyal customer, if they wanted to. I guess loyalty is worthless these days. 

      Sincerely,

      *****************************

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