Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #**********, placed 07/14. Attempted to place the order online utilizing $975 in Microsoft Credit and ~$1000 from my debit card. Order attempted to charge $2000+ via web. Called and placed order via a representative who stated that it had been done properly, despite my card being charged for $2000 and only $75 of my Microsoft Credit being utilized. Contacted support several times, each with different explanations: "it's a pending charge, it will settle at only ~$1000," "it will properly be charged once it's delivered," all of which were incorrect. Have had the case "escalated" several times, each time the case is "closed," because it has been resolved (it has not). Last contact was 07/24 where I was told that I would receive a call and resolution within ********************************* received a response. Most recent case number is **********. I have been lied to, gas lit and told I was wrong several times.

  Business Response

  Date: 08/12/2022

  Dear *********************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Order issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is 7006777107.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17676805
  
  I am rejecting this response because: 

  I have been told several times that I would be provided resolution AND someone would contact me.  Neither have occurred.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/22/2022

  Dear *********************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau. After reviewing your service request, one of our agents was in contact with you, and was able to provide you with a partial refund, normally the refunds take from 3 to 30 days to reflect on your account depending on your financial institution.
   
   
  Sincerely, 
  
  Microsoft Corporation

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Microsoft Azure Customer. I am told that my credit card is expiring soon, but there is no way for me to update my payment information using Microsoft's Azure Portal. I have created a support ticket on 6/21/22, but the issue is still not resolved and microsoft support is completely worthless. At this point, I am worried that I will experience a disuption of service for non-payment, but I am trying to resolve this issue.Rather than solving this problem, I keep being passed from one support person to another. Every support person verifies that it is fact broken, and I cannot see any of my billing information... and then they do nothing but give the ticket to someone else. This new support person also does a screen share with me to verify that it is broken, and then they hand it off to someone else. No one is fixing the problem, and they just waste my time as the process repeats itself over and over again. I think the problem is that microsoft outsources its tech support, and this third party has no power to fix anything that is broken. Meanwhile, I sit here completely worried that my business will suddenly stop because all of my technology is on Azure, and ********* has no sense of urgency to resolve this issue even though it has be open since June 21. All I want to do us update my payment information to prevent a disuption of service, but Microsoft is making this impossible. I do not understand why Microsoft is unwilling to fix this, when I am trying to give Microsoft money, but the ** is broken. You would think that something preventing them from making money would be a top priority, but they don't care at all. I would also like some compensation because instead of being able to bill my customers for my time, I have to waste time repeating the problem to microsoft over and over again because their support team does not pass the notes to the next technician. Support Ticket TrackingID#****************

  Business Response

  Date: 08/12/2022

  Dear *******************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Payment info update. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006778473.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17676715
  
  I am rejecting this response because:

  Nothing was done. They are only telling me someone will call me. When they fix the problem, I will accept their response.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/23/2022

  Dear *******************,
  
  Thank you for contacting Microsoft Corporation via the Better Business. After investigating we found that one of our agents is working with you and in communication with you, please keep working with them until the issue is resolved.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of Microsoft Lifechat3000 headphones upon July 23rd, 2021. They developed a problem where audio will cut out intermittently. I contacted Microsoft several times regarding warranty coverage. The first customer advocate acted as though they were compiling a case and assigning a case number(7006579166). Upon their transferring my call to a warranty advocate he terminated the call. I called back and the next advocate could not locate the aforementioned case number that I was previously was provided. She again created a case and assigned a number (**********) before transferring me to a warranty advocate. I reached a warranty advocate who kept me on the phone for another hour and a half before informing me that he was not in Lifechat warranty but Xbox warranty services. It appears that Microsoft is doing nothing more than providing lip service to those seeking warranty coverage of their products. In each contact the interaction was extremely scripted and the advocates performance were timed. This could be determined to be efficient, but the lack of progress throughout the call is evident the whole process intends to leverage the situation favoring Microsoft. The outcome was the same in each circumstance no progress is made towards honoring the warranty. In fact myself the consumer is never allowed past discussing the agents requesting a serial number (of which none exist on headphones). With the part number not serial number provided the agents revert back to the serial number dilemma. In this particular instance the product the Microsoft Lifechat3000 is covered under a 3 year warranty as included herewith as this white paper from the Microsoft Corporation indicates. Microsoft uses the lure of a warranty to entice consumers to buy a product that they never intend to cover under warranty. Communication techniques as utilized by Microsoft to keep interactions circle like. Creating a stalemate in hopes that a customer abandons their warranty request.

  Business Response

  Date: 08/11/2022

   

  Hi *******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your item  set of Microsoft Lifechat3000 headphones warranty issues.
  We have reviewed your case and to compensate your experience,we decided to add onto your payment instrument ******** a Miscellaneous credit of 25 USD to purchase a new ones.
  
  Sincerely, 
  Microsoft Corporation.

  Customer Answer

  Date: 08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************