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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Zune

      417 Union Pacific Blvd Laredo, TX 78045-9428

    • Microsoft

      3 Cityplace Dr Ste 1100 Saint Louis, MO 63141-7081

    • Microsoft Inc

      333 S Grand Ave Ste 3300 Los Angeles, CA 90071-1537

    • Microsoft

      PO Box 20584 Lehigh Valley, PA 18002-0584

    Customer Complaints Summary

    • 5,391 total complaints in the last 3 years.
    • 2,155 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 3 monthly subscription withdraws from my account for accounts they have disable. The number on my back account is incorrect not a valid number I have requested a call back and have not received one in over 24 hours.

      Business Response

      Date: 08/01/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006479896.

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son set Microsoft Ibox account when he was in ************** He is now 32 yrs old and no longer uses account and no longer has machine. He thought he did close account several years ago. We no longer have the EarthLink account that he uses so many yrs ago. Because of his age at the time of set up, he used my discover card. I have tried to stop this with both my Discover card and Microsoft. I can appeal payment with Discover but cant stop repeat billing. I can only talk with Microsoft through online chat and they say My only option is reopen an account with EarthLink to recover account. This is all so wrong. I want account closed and reimbursement for this year since Discover says my charge is valid in appeal. Last 2 yr they reimbursed. Microsoft case number is **********

      Business Response

      Date: 08/01/2022

      Hi *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your son's Xbox account and charges concern. We are unable to verify your account or locate a service request associated with the information provided in your claim.
      We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. If you have an existing service request for this issue, please update your claim with that number and we will be happy to help. 

      If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us  (Microsoft Support) or  call ************ to receive assistance.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 08/01/2022

       
      Complaint: 17621164

      I am rejecting this response because: I have attached the info from Microsoft conversation.  Please review.  

      Sincerely,

      *************************

      Customer Answer

      Date: 08/09/2022

      See my texts with Microsoft.  There Case number is on there 

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