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Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,338 total complaints in the last 3 years.
    • 2,122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in desputing fradulent charges from Microsoft on my phone. This is a phone. Sprint/ ******** is refusing to take responsibility. Microsoft removed funds from my account I only use to pay for this device, my only device this phone. I am Disabled and have a limited income. This caused me credit issues also this situation caused me to have negative issues on my ******** account. This number is ************. It is my only device.

      Business Response

      Date: 08/03/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Disputed Charges. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006530957.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/08/2022

       
      Complaint: 17564333

      I am rejecting this response because:

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been at the computer for 5+ hours attempting to switch an old email and replace it with a new email on my Microsoft account I have been unsuccessful I am unable to contact anyone I am unable to find any forms or any kind of help The only customer service phone number I have ever found on any kind of web search plays a recording about how they are unable to help and to refer to online customer support which has led nowhere. it is found to be very difficult to accomplish anything with this company and **************** is seemingly useless. So far Microsoft has locked my account for one month so at this point there is no further avenues I can take and even after that it is possible that I will end up losing my account for good and starting fresh which means any digital purchases memory or data are going to be lost with no recovery.

      Business Response

      Date: 07/29/2022

      Dear *********************,  


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft Account. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address that yo want regain access to.


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.


      Sincerely,


      Microsoft Corporation

      Customer Answer

      Date: 07/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me. I have mad many attempts to CHANGE THE ***** LINKED TO MY MICROSOFT ACCOUNT. Microsoft should have full records and knowledge of this as they have locked my account for 30 days. My goal is not to access said account. The goal is to replace the email attached to said account. I know the email address AND password. But to access any features or even simply add a payment method I need to be able to access the email attached to my account. The issue is I dont have access to that email. If there is any way I could speak to a Microsoft support representative I would be happy to give my phone number.

      Email currently attached to Microsoft account:  ********************

      Email I would like to replace it with: ***************************


      Sincerely, Kyle 

      *********************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 3 monthly subscription withdraws from my account for accounts they have disable. The number on my back account is incorrect not a valid number I have requested a call back and have not received one in over 24 hours.

      Business Response

      Date: 08/01/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006479896.

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son set Microsoft Ibox account when he was in ************** He is now 32 yrs old and no longer uses account and no longer has machine. He thought he did close account several years ago. We no longer have the EarthLink account that he uses so many yrs ago. Because of his age at the time of set up, he used my discover card. I have tried to stop this with both my Discover card and Microsoft. I can appeal payment with Discover but cant stop repeat billing. I can only talk with Microsoft through online chat and they say My only option is reopen an account with EarthLink to recover account. This is all so wrong. I want account closed and reimbursement for this year since Discover says my charge is valid in appeal. Last 2 yr they reimbursed. Microsoft case number is **********

      Business Response

      Date: 08/01/2022

      Hi *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your son's Xbox account and charges concern. We are unable to verify your account or locate a service request associated with the information provided in your claim.
      We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. If you have an existing service request for this issue, please update your claim with that number and we will be happy to help. 

      If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us  (Microsoft Support) or  call ************ to receive assistance.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 08/01/2022

       
      Complaint: 17621164

      I am rejecting this response because: I have attached the info from Microsoft conversation.  Please review.  

      Sincerely,

      *************************

      Customer Answer

      Date: 08/09/2022

      See my texts with Microsoft.  There Case number is on there 

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a XBOX and PS5 at the same exact time for my son for Christmas. The XBOX was purchased on 11/18/2020 at Target in **********, ** for $538.74. My son was allowed to open this gift on 12/25/2020. My son, may have played this game a total of ***** times since I purchased it. One day, i decided to turn the game on and i received a message that stated there was no hdmi signal. My husband proceeded to buy a new hdmi cord, and that was not the problem. On 7/19/2022 i contacted support for trouble shooting and they took me through steps, which did not work. I then reached out to a csr, and was told my console was out of warranty and that i needed to put in a ticket and pay $299 to fix the console. This is unacceptable, your company sold me a faulty console, and then advise me to give them $299 to fix it. I would like for this game to be fixed, or replaced, at no charge to the customer who spent $500. We did not do anything to the console besides it sitting without being operated.

      Business Response

      Date: 07/29/2022

      Dear ***********************,  


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox Console. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the Xbox account and the serial number of the device.


      If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  


      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

       

      Sincerely,


      Microsoft Corporation

      Customer Answer

      Date: 07/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was being billed by microsoft for Office 365 (about a year ago). I do not use MIcrosoft products, I use apple. I asked them to stop billing and stopped charges. The charges have reappeared again this month - I am being charged for two family plans for office 365. Again. I do not use these products. I don't want them on my computer.

      Business Response

      Date: 08/02/2022

      Dear *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund Request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7006506593.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/02/2022

       
      Complaint: 17618689

      I am rejecting this response because:

      I would like contact information. I could not find out who to contact, I have no email, no phone number, no way to address some random billing to my account. 

      I would like to find out why I'm being billed and what the resolution is once someone contacts me - I feel confident this will be resolved, however, the response provided is a show of good will to respond to the issue. I am happy to confirm that I have been contacted, but the issue has not yet been resolved. 


      Sincerely,

      *******************************

      Business Response

      Date: 08/12/2022

      Hi *******************************

      Thank you for contacting Microsoft Corporation via the Better Business Bureau. These are the only ways to contact us  https://support.microsoft.com/en-us or call ************. However, we see that you are in contact with one of our agents. We will keep monitoring the case.

      Microsoft Corporation. 

      Customer Answer

      Date: 08/17/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Microsoft told me: At this time, we will like to advise you to contact your payment instrument provider to dispute these charges as fraudulent and report the problem, as your payment instrument details could be used on other services than just those provided by Microsoft. Also, if your payment instrument has been lost or stolen, it is recommended that you request a new one with your payment provider. I have moved forward in removing your payment instrument from where the charges were coming from to prevent any reoccurring charges.

      The situation has been resolved. Thank you for your assistance. 


      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft just billed me three times for 365. I have one subscription. Trying to get through to them is nearly impossible. Little thieves. I disputed with my bank. They should be sued for this. Look at all the same complaints!!!!

      Business Response

      Date: 08/01/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006480059.

      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 08/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i (either as our now-extinct non-profit (AIDS.ORG, **** purchased Microsoft Office 2010 years ago as a stand-alone, box product. We paid for it in full. Over the years, I have replaced my laptop several times as old ones died, and new ones were activiated. I still have several of the old laptops which admittedly have copies on it still installed. So for Microsoft to say that the number of activations have been exceeded is quite possible. I recevied this message, but was offered an option for telephone support, but it is no longer available. If only I could speak with their reps, but the phone is no longer available. I understand "support" has expired, but that doesn't mean that I still shouldn't have legal access to the product I initiallly bought right out, even unsupported - which I will take my chances. But I own this copy, and it is no longer functional & keeps asking me to take steps that are no longer available. It's a dead-end. Mind you, this ISN'T a subscription. This is a retail product. If only I could easily speak with ANYONE who will listen to my case & allow me to use my Microsoft 2010 again. Isn't this the definition of theft in that you pay for something, but you can no longer use it even though you own it. Again, I don't want support. I don't expect support. I just want to use what I have locally on this new computer that I legitimarly purchased. And from what I've read, I'm not the only one. But as you can understand, this is the ONLY way to communicate with Microsoft anymore to get this done, and get this done expediantly without ***** wait times even if there IS a special phone number that we don't know about. Please help. And Microsoft 2010 STILL continues to meet my personal needs, despite having no support. I don't care.

      Business Response

      Date: 08/01/2022

      Hi ****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft product issues.We are unable to verify or locate a service request associated with the information provided in your claim.

      We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. If you have an existing service request for this issue, please update your claim with that number and we will be happy to help. 

      If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:07/24/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for arecurring subscription for Microsoft for which i ma not using. they had my account set to automatic payment and no notifications (was not aware of that, apparently its their default setting) . they have charged me for a service i am not using and have not been notified about. now they are refusing a refund although i am not using the service.

      Business Response

      Date: 07/29/2022

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006396354.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:07/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Microsoft Project software on July 4, 2022 for a special project. I paid about $58 for it. However, I entered my gmail account when I signed up for it. When I tried to access the software, it is asking for my microsoft email account. I searched and searched on the Microsoft website and there are no friendly customer service links. After two hours, I finally was able to chat with someone. That person was disconnected, so I had to begin the whole chat over with another representative. I was assured that someone would be able to switch my email account from gmail to microsoft so that I could use the software. I have been bounced around with no solutions. The last person told me to contact Microsoft Business Solutions. When I called that number, there is a recording which told me to go back to the website. There really should be a class action lawsuit with these companies that refuse to provide customer service. Either fix the account issue or give me a refund.I was emailed by BBB that Microsoft would be contacting me, but they have not contacted me.. I would like Microsoft to issue me a refund for a paying for a product that I cannot access.

      Business Response

      Date: 07/28/2022

      Dear ***************************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

      To be able to use the product you purchase you must create a Microsoft Account, here you can find the steps to create a new account: https://support.microsoft.com/en-us/account-billing/how-to-create-a-new-microsoft-account-a84675c3-3e9e-17cf-2911-3d56b15c0aaf

      If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

      Sincerely,

      Microsoft Corporation


      Customer Answer

      Date: 08/02/2022

       
      Complaint: 17616492

      I am rejecting this response because: I do not need to create a new microsoft account as I already have one. I want a refund.

      Sincerely,

      ***************************

      Business Response

      Date: 08/10/2022

      Dear ***************************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR ************************ will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

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