Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,278 total complaints in the last 3 years.
2,071 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hacked or blocked out my gajones124@********************************************** Phone to verify is ************...Not MY PHONE NO# ************** My account has a folder attached that is not mine or I have no control. (Conversation History)attached documents.
Business Response
Date: 08/05/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006584450 .

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/06/2022

Complaint: 17641239

I am rejecting this response because: Now I have 2 ********************** accounts..........
Also get hack messages from ******, ******........

Sincerely,

*******************
Business Response
Date: 08/15/2022
Dear Dear *******************,

Thank you for your response. After reviewing your complaint and recent service request # ********** we see that our advocate ****** from Advanced Capabilities Advocate Team, send you an email on August 15,2022 with some information concerning your case, after reviewing your account we could not find breach to your account, however, you were provided with some instructions on how to report this kind of activity.
To report any future scam emails posing as Microsoft, please see the link below:

https://support.microsoft.com/en-us/topic/avoid-and-report-microsoft-technical-support-scams-392515fa-c630-b41d-2039-a637d5eaaec2
If you have any further questions or concerns, please feel free to reply to the last email sent by the advocate or please visit https://support.microsoft.com/en-US
Customer Answer
Date: 08/24/2022

Complaint: 17641239

I am rejecting this response because:other peoples Hotmail account do not have this folder

Sincerely,

*******************
Initial Complaint
Date:07/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received nearly a hundred scam spam emails all originating from Outlook locations all over the globe, I have informed the idiots at both Outlook and Microsoft on nearly every single occasion, but they do nothing to slow or stop the scammers from using their domains stopping them once and for all!!!
Business Response
Date: 08/05/2022
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regardingthe scam emails you received. Unfortunately, these scams have become all too common, affecting millions of consumers worldwide. We take your privacy very seriously and would appreciate it if you reported this phone scam at the site below:

(https://www.microsoft.com/en-us/reportascam/)

Official Microsoft support agents will never contact you unless you have first contacted us and have asked to be reached.

If you would like to take advantage of our official technical support you may visit https://support.microsoft.com/en-us or call ************ for assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/05/2022
I am not satisfied with Microsofts response, they own the Outlook email domain, and I have received hundreds of bogus scam spam emails over the past few weeks, several today alone, and I keep reporting them, but they do nothing to stop them, they are incompetent!!!

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has setup a onedrive account and is collecting my data. I've checked their website and to delete or remove the account I have to log in. Unfortunately I have no idea where this account came from and can't find a way to contact anyone at the company to resolve this. I tried sending a message through the email link they provided and my email bounced back as if it can't be sent. In the past I have had to delete this program from my computer for being very invasive. I have never liked the idea of saving data on someone else's computer and would never sign up for this service. It is being forced on me through automatic enrollment and an inability to access or control the account. Didn't Microsoft get sued for forcing their products on everyone in the past. The account is on my email *************************** I have 4 computers 2 cellphones 2 Playstations and 4 tablets i have said no to this program many times, no means no and it's very inappropriate to use automatic enrollment to side step someone's decision.
Business Response
Date: 08/04/2022
Hello *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account OneDrive deletion request. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7006562005

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:07/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was an xbox live subscriber for many many years, and in those years I have purchased quite a few digital video games. i have recently cancelled my xbox live gold subscription and have been informed that without xbox live i cannot play the digital games i purchased regardless if i download them or not. since i paid to purchase the games and i cannot access them anymore i requested refunds which have all been denied because i was out of the two week window allotted for refund requests. As i have said some of the games i purchased years ago but cannot play anymore. i have sent emails and called the support hotline to no avail my support request number is **********. I don't feel it is unreasonable to ask for a refund of the games since microsoft was happy to take my money to buy them in the first place and are now denying me access to them without paying more money for a subscription i no longer want.
Business Response
Date: 08/04/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7006566607.
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a satisfactory first step. I will await and see if anything actually comes of this

Sincerely,

*****************************
Initial Complaint
Date:07/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday my Xbox live account was permanently suspended for harassment. I dont play Xbox too often anymore and I havent played Xbox in the past few days so I dont know what could have caused this permanent ban. I submitted an appeal but to no surprise it was instantly denied. The only thing I could think of that could have got me banned was my Sea Of Thieves account being banned at the end of May because I shared accounts with friends to use their cosmetics which they thought was fishy and banned me on there too. I dont care about sea of thieves anymore and I would really just like to get my microsoft Xbox account back so I can play video games other than sea of thieves since I was removed from that one for no apparent reason also. Thank you.
Business Response
Date: 08/04/2022
Dear ***********************************,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.

We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation.

You can review the full Terms of Use at: https://www.microsoft.com/en-us/legal/terms-of-use

You can review our Microsoft Services Agreement here: https://www.microsoft.com/en-us/servicesagreement

You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct

For additional information regarding your ban or to file a case review, please visit http://enforcement.xbox.com/. After signing in to https://enforcement.xbox.com with the account that received the suspension (or the parent account of a child account that received the suspension), you can navigate to the Enforcement History section of the website and see your active and completed suspensions. There is a drop down labeled Reason for actionthat you can click to see the exact text that resulted in the suspension. If non-text content was part of the violation, you will see a message that says This action occurred due to infringing image,audio, or other multimedia content in sent messages.

No refunds will be provided as outlined by our services agreement.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/04/2022

Complaint: 17635702

I am rejecting this response because:I know for a fact that on my Xbox account (ddthekidd) there has been ZERO harassment, threats or abuse coming from my account. I would please ask that you check all my messages, group posts, history and anything related to communicating to other players because I know I did nothing wrong. Thank you

Sincerely,

***********************************
Initial Complaint
Date:07/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot reach Microsoft technical support regarding issues with my domain business account. If you call in, the phone system runs you through a bunch of voice messages and than transfers you to hold music for hours.Cannot open a ticket because their admin pages don't work.
Business Response
Date: 08/03/2022
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR ******************** will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/27/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for Microsoft 365 Family which provides 5 users for the account. Microsoft has support number **************** and it says they no longer do phone support to go to a website that doesn't do any support, it gives articles not relative to my problem. My original contract with Microsoft entitles me to phone and chat support. I can get neither on their support site. I don't know how this can be okay when you pay for a premium service and your product doesn't work. Lately I have had some difficulties that could easily have gone smoother with access to real support. The articles don't give the right match for the issues I have had. I want the business to email me to figure this out. I write for tech magazines and have never had this problem before.
Business Response
Date: 08/03/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7006536016.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have spoken with the senior member from the team and he helped me with the problems I was having....and he also helped me navigate the many changes on the Microsoft website. I appreciate his help because I get the impression Microsoft made some changes with their 365 interface and there were some issues with continuity due to these new refinements.

Sincerely,

***********************
Initial Complaint
Date:07/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got suspended on Xbox because my former friend whose gt is saberman47 who had my Xbox account info got on my account and sent his account racist messages and then he reported those messages. I told this to your enforcement team and they did not read this in my appeal. I just got suspended again not even 24 hours after I got unsuspended for the same thing. So I believe I am getting suspended again for the same thing which are the messages sent to his account and he sent like a good 3 or 4 messages and I am not trying to be suspended again when I did nothing wrong in the first place.
Business Response
Date: 08/01/2022
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding grievance. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please confirm the Microsoft Account email address and Gamer Tag associated with the Xbox account that was suspended and you want to appeal for further investigation.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.

If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a laptop ******* Ideapad Pro, Model# **L500F5US) on 7/13/2022 for $499.99 plus tax. Microsoft advertised that they guarantee the price for 30 days after purchasing. On 7/27/2022 I noticed that Microsoft is selling the same laptop on **** (directly from Microsoft as shown in the screenshot) for $469.99. When I reached out to the company requesting the price to be adjusted, it was refused as "Microsoft does not offer price match from another vendor." I found this to be unacceptable given the listing on **** is directly from Microsoft (but selling through another platform). While I am well within my return period and can simply just return it and buy it again at the cheaper price, the whole situation really does not sit right with me. Instead of me reversing all of the changes I've made on the laptop, package it, and send it back, and Microsoft getting a returned unit back, it would have been a much simpler and consumer friendly if Microsoft simply stand by the price guarantee policy they stated as a "benefit" of purchasing directly from Microsoft.
Business Response
Date: 08/03/2022

Hello *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your order complaint. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7006529711

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:07/27/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Microsoft 365 for Business Customer. I got a new device and forgot to transfer my 2FA code. I am the only admin for my account. I am locked out of my account which is causing business operation issues. I called Microsoft many times and no one can give me a official ETA on my ticket from the data protection team. I am asking to be contacted by someone who can help. This is a serious matter that needs to be handled!
Business Response
Date: 08/01/2022
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Commercial Team to investigate this matter and work with you directly toward a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************

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Microsoft is NOT a BBB Accredited Business.