Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

• 

  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

• 

  Microsoft

  4643 S Ulster St Ste 700 Denver, CO 80237-2865

• 

  Microsoft

  5335 Wisconsin Ave NW Ste 600 Washington, DC 20015-2054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered Xbox live a several years ago and are charged yearly on my credit card for $62+. My kid no longer uses it so I called to cancel. The lady said I had to go on my console and cancel that way (find the subscription and cancel). We tried that and there was no subscription listed. I tried to contact them back but could not get a live person. The automated message only directs you to the website and the website provides no phone number. It's a loop that never quits. They should have canceled my darn order over the phone. There is NO reason why I should have to do it over my console. They make it as difficult as possible to cancel. I filed a dispute with my bank and they sided with Xbox -- that I was responsible for the charge. I am okay with that this last time but no more! I want to cancel. I explained that to the bank and they say they have no control over their policy. What a bunch of horsesh*t. So then I told the bank, "Ok, then. I'm calling because I just lost my card." At least that way MS has no way to fraudulently charge my card anymore. What jerks. All this time wasted and they REFUSED to cancel my subscription. Your integrity and work ethic blows.

  Business Response

  Date: 09/26/2022

  Dear *****************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please know that we have captured your feedback through internal channels to improve the customer experience moving forward.
  
  We are unable to verify your account or locate a service request associated with the information provided in your claim.
  
  Please provide the Microsoft Account email address associated with Xbox live to proceed cancelling the subscription per your request.
  
  If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18050383
  
  I am rejecting this response because:

   

  I do not know the email address associated with the account.  My sons used it and they do not remember because it's been a long time since they used Xbox Live.  

  You may look up the account by my card number that you are charging every year -- Mastercard ending in ****, ******************  Accept this complaint as CANCELATION of the subscription.  You make it unbelievably difficult to cancel and that is such crappy business practice.  I have also taken the time out of my busy schedule to contact my bank to cancel that card just so you stop charging me.  Bunch of thieves.

   

  I hope my kids never use your service again.  

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is very involved, and it's about unethical practices conducted by Microsoft long after I first purchased this software for my Windows 7 computer in 2015. I refuse to upgrade, so they're slowly disabling things on my computer to force me to upgrade. I have software on this computer that can't be run on Windows 10+ and since they didn't buy this computer, nor the software on it, I consider this sleazy business practices on behalf of Microsoft. I have work to do and don't have time for this. I will provide attachments, but I can no longer login to my OneDrive account where 516 GB of my document/program files are located. Because of this, they've crippled me from accessing my files, saving files to the drive, uploading from it, and this is MY computer, not theirs. Unless they pay for another computer, forcing me to upgrade to their crappy Windows 10 or 11 is unacceptable. There is a legal word for this, but I can't find it. There is no other software I can use, my small business is integrated with the use of their software, and there's no way I can do with it or without it now. I find this unacceptable and insist they stop disabling machines they no longer support. So, stop breaking my computer. This is a serious matter. I have things to do involving files on that drive, and I think they're nuts and begging someone to stop them with class actions lawsuits or individual ones. I have to go the individual route due to not knowing who else is experiencing this. I don't have funds for this; they know most people don't. I am an expert computer user who knows better than MS for all my devices, and have been using their software from the beginning of Office products (1980's). I cannot do all that I do with my laptops; they are backups & used when I'm out of town or out of my immediate area. Veteran here, but not retired from the military/100% disabled.

  Business Response

  Date: 09/29/2022

  Dear *******************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Software issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008346649.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 09/30/2022

   
  Complaint: 18049556
  
  I am rejecting this response because with all the email correspondence going back and forth between myself & Microsoft, they keep saying there's nothing they will do about this. They don't support my O.S. any longer, and I know this. I have too much software on my desktop to upgrade to Windows 10, because some of my programs won't run on that thing. I can't afford a new computer nor the software that would need to be upgraded. That's why I put a value on this complaint. If Microsoft wants to dictate anything to me, then buy me a new computer. I'm not upgrading this 2015 machine to Windows 11. No way. Stop messing with OneDrive login capabilities. I don't care if it syncs with my laptops. Just stop doing things that prevent me from seeing that drive with Windows Explorer. I'll live without syncing since that isn't why I have OneDrive to begin with. It came with Office 365, and I was nervous about this Cloud business. Those are my flies, not Microsoft's to do with as they please. Storage shouldn't be interfering with my day-to-day operations, because those files are on my computer and only have a copy on their Cloud.
  
  Regards,
  
  *******************

  Business Response

  Date: 10/06/2022

  Dear *******************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Windows issue. We are sorry for all the inconveniences you have experienced with windows 7, however the support for your ** was terminated on Jan 2020. If you Upgrade to windows 10, you can contact the support teams for your software and troubleshoot the issues that *** appear after the ** upgrade.
  
  Sincerely,
  
  Microsoft Corporation
  

  Customer Answer

  Date: 10/26/2022

  
  This is my response to Microsoft:
  
  What I discussed, on the phone, with Microsoft is they are aware of a problem with Outlook 365 continually wanting me to login. I have 4 outlook email addresses, and that thing popping off all the time is disrupting what I do. I stopped OneDrive from interfering with anything. With OneDrive on, the login requests increase 10-fold. That nonsense about saying support for Windows 7 ended is their way of not explaining what we talked about over the phone. Interesting they did that to close, and Im tired of being bashed over the head with that statement. It **** happening with my 2 POP3 email addresses; just Exchange. Yes, that means Im managing 6 email addresses. The 2 POP3s obviously arent Microsoft emails.
  
  Outlook is integral for my operations and Im not upgrading my machine when it will take far more than an upgrade of the **** to have my computer running properly. This is my desktop & primary computer. There is software on my machine that would have to be upgraded too, some programs have no upgrades to Windows 10+, and MS **** taking that into account while babbling about Windows 7. I am very competent in the area of computing (both software/hardware), and know what my machines need, as well as my finances. Im an elderly veteran living on a fixed income. Microsoft is being a bully to keep yammering about Windows 7. I dont care. I have 2 other computers (laptops) that are on their beloved operating systems because they were MADE for it, and this machine will never be upgraded because of its age (2015) & the software on it. That is not an acceptable solution to login issues having nothing to do with the internal workings of the **** Buy me a new desktop, Microsoft; itll come with Windows 11 and be made for it (LOL). Thatll be $7,000+ to replace this machine; thank you.
  
  One of my laptops ran out of space within 6 months of purchase, because it came with a tiny drive. Guess what was gobbling it up every time a new update came out? MICROSOFT! Kept taking more & more space and cant be altered to stop that. The **** probably uses more and more RAM, but I havent studied that yet. I got an external drive and an SD card that Windows 10 wont recognize. Also why I refuse to upgrade my desktop, because those resources are limited and parts arent made for it anymore (especially RAM). So, dont tell me what my machines need & dont need. Im the best one to judge that, as I paid for them & Im using them, not Microsoft.
  
  In November, I will be calling them back for the solution to the consistent login requests of Outlook. They have a few other customers experiencing this, so guess what? It **** all about Windows 7. Say something else, Microsoft, besides that tired trope of upgrading when I cant and wont. Let me get moved-in first, and Ill call them as soon as Im partially unpacked and my computers are connected to the new internet. Thank you!
  
  Regards,
  
  *******************
  

  
  

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continue to get billed by Microsoft through its Azure program. We are supposed to be getting a 501c3 non-profit credit but they have not applied it. They bill me and have held our data hostage.

  Business Response

  Date: 09/26/2022

  Hello ***************************,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your  billing issue with the Azure program. A senior member of our Microsoft commercial Team will start an investigation related to this matter and contact you directly.

  Wait for a response in the next 24 hours.

  Sincerely, 
  Microsoft Corporation.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/22 we sent our Xbox Series X to Microsoft to be repaired while it was still under warranty. We sent serial number ************ to them via *** and verified that the package was signed for by **** at the service center in *******. Two weeks later, Microsoft sent us a different unit back with a letter saying they wont fix our unit because we sent them a unit of a completely different serial number. We never had that 2nd serial number in our possession, but ******************** claims that they have record of my husband logging into that machine. We have called Microsoft at least 10 times and spent hours on the phone with different customer service reps to try to get them to admit to and resolve this error. We paid $741.40 for this game system and we just want it to work. The issue was that it was not processing factory updates. All we want is to get a shipping label from Microsoft so we may send back this unit that they sent us that never was ours. Then we would like them to send us a fully functioning unit that will process factory updates. Please help!

  Business Response

  Date: 09/26/2022

  Dear *******************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7008237523.

  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file this complaint with you already and you received a service #********** from microsoft. They called me two weeks ago and gave me some link to download that supposedly would activate the software. It has not and I have sent numerous emails to the email that they sent me and have not responded back. I am still without use of my documents and they have charged me for this renewal that they have not provided. Please help me this is ridiculous. A company of this size to treat someone in this manner.

  Business Response

  Date: 09/28/2022

  Dear *******************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is 7008309795.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft charged $108.00 on June 23 2022 for Family 365 under the email ***************************** My minor son changed the administrator on my computer. The email address he used was ************************* Microsoft charged a duplicate charge for the same computer of $108.00 on July 16th for Family 365 . I was behind looking at my bank statements and was told because I was outside of the 30 day policy I could not get a refund. I am furious thats they are hiding behind this even though it was their fault . Do Not USE MICROSOFT!! They will not refund money even if it is not your mistake.!!

  Business Response

  Date: 09/26/2022

  Dear *******************************
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After an investigation of your case, I decided as a one-time exception to refund the total amount of $102.99USD.

  
  Generally,refunds will be received back into your account within 72 hours, however, could take up to 30 days depending on your financial institution's individual policies.
  We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while this problem was investigated.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March I took a took a subscription to Microsoft Sharepoint through my workaccount *************** for a project I was working on. I had no longer use for it so I wanted to cancel the subscription. First Microsoft said I had to go through godaddy, the platform that runs my workaccount. ******* confirmed in writing that it's a microsoft service, the bill also comes from Microsoft. Everytime I call Microsoft I get an automatic voice message that says it doesn't recognize my account. I contacted the helpdesk online. They said they opened a case, today they got back to me and their solution was contacting the same phone number doesn't recognize my account. It's impossible to get a real person.I've got a copy of the chatlog with the helpdesk. A copy of my most recent sharepoint bill. I just like them to cancel the subscription. ************ in case more info is needed or ************************

  Business Response

  Date: 09/26/2022

  Dear ***********************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7008237096.

  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to speak with Mojang. I have tried contacting through support, and have not been receiving responses. I have submitted two tickets regarding my account deletion, both of which have been ignored, the first after asking for my recovery information.

  Business Response

  Date: 09/27/2022

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Mojang support issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008267122.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 09/27/2022

  Understood.

  
  ***************************

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an Microsoft365 Business Account owner. I recently created a second account to separate from my personal family domain and my business ventures. While updating my password it was unintentionally not saved and I could not remember it due to its complexity. I spent approximately 1 hour attempting to open a case as there was no available avenue. When I attempted to do it online I was given an error that it must be done in the Admin portal. When attempting to call the 3-4 different phone numbers I found, the *** system kept looping me and stated to get help in the admin center. This was extremally stressful. I finally built the Case (Case no. ********) in my personal family domain's Microsoft365 account and changed the email to match the one in relation to the lockout. When I got to an agent she talked to me like a moron and did not resolve the issue. The supervisor provided no additional support either as I had previously provided this feedback during a previous incident of attempted hacking that caused the same issue. I would recommend the account creator to be forced to create a backup account access option prior to entering the dashboard or have support available to open such tickets.

  Business Response

  Date: 09/22/2022

  Dear *************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our staff to help you with this matter and work with you directly toward a resolution.
  
  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:09/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scoured the internet for a phone number at which to contact Microsoft customer service to assist my father with signing into his hotmail account. The phone number that kept coming up in the search results ***************) kept taking me to an automated message that directed me to "help.microsoft.com" and then hung up. This was entirely unhelpful as we were looking to speak to a live person. We'd already tried taking the online help route, but were struggling to find any self-help articles that spoke to the issue we were experiencing and we couldn't even sign into his account to access the live chat agents. I had to go in, create my own account, start a chat with an agent and ask her to call me. I don't consider myself tech illiterate and it's a good thing I'm not because this person struggled to understand the issue I was having and if it wasn't for having my wits about me, I doubt the issue would have been resolved. The biggest disappointment is, however, the lack of information for and being unable to speak to someone directly. I hate to think what would have happened had my father, or someone else struggling, had attempted to call. The phone number they provide is useless. This needs to be updated. Either they take down the number or they make agents available.

  Business Response

  Date: 09/23/2022

  Dear *****************************, 

  Thank you for contacting the Microsoft Corporation via the Better Business Bureau regarding your account recovery request. 

  Please visit  https://account.live.com/ACSR or  https://account.live.com/editprof.aspx to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This information will allow us to verify your ownership and ability to login to the account as well as show us that we are managing the correct account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. 
  
  Sincerely, 
  
  Microsoft Corporation