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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,215 total complaints in the last 3 years.
    • 2,085 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a subscription for Norton antivirus through Microsoft. I received notice from ****** that my subscription had expired however, I was charged for the subscription beyond the expiration date. I tried numerous times to install Norton but was unsuccessful, so I thought the service was delivered in the background and it didn't require my activation. When I finally decided to check if Norton was installed, i realized it was never activated as it required an activation key that Microsoft should have provided the day of the service. I was on the phone with the representative and wasn't able to get ****** installed. They refunded the last payment made for September but told me I should dispute the previous charges from March 2021 where the service expired. I went to my back account and I could only dispute the last three months of credit card charges. I demand a full refund from Microsoft on the months ****** was deactivated and my credit card was charged for the subscription.

      Business Response

      Date: 10/11/2022

      Dear  ******** !



      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is  # **********.


      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 10/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new Surface Laptop on January 28th 2022. It has not made it a year and the computer constantly crashes. Sent it back for the warranty and they have stated they are out of those at this time and will send me one when they get some. This is totally unacceptable and unprofessional. I want a refund or a brand new computer from a store near me. This is hindering my busi6and work.

      Business Response

      Date: 10/10/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7008748639.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an Xbox Series X a month or 2 ago and the controller that comes with the console is not working properly. Their customer service department refuses to help and is telling me I need to pay out of pocket to ship them the controller and wait 2-3 weeks to have it repaired or replaced.

      Business Response

      Date: 10/10/2022


      Hello *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox controller exchange request. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008737469 

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:10/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card was charged a total of ****** on September 27,2022 from this company. The only thing is I did not authorize this charge.The main problem with this company is that there is no online customer support service . Everything is automated. What is even worse is that I do not have access to the account that was charged. I am assuming that the charge is for a subscription service to Microsoft 365. There is a glitch in the system that denies access after a certain amount of time or if you log into another device.For security purposes it is perfectly understandable to have measures in place but for my account, I have never been able to use the service due to denied access numerous times.There is no question that my card was charged from this company but I have been denied access to the services that I paid for.

      Business Response

      Date: 10/10/2022

      Hello *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charge incident. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008735504 

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:10/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) I bought a surface Book from Microsoft ( invoice attached)2) I bought the extended warranty From Microsoft on the Surface Book (invoice attached)3) I had a warrnty issue in : i) Feb 2021 replaced but defective returned and replaced ii) Dec 2021 replaced but defective returned and replaced iii) Apr 2022 replaced but defective returned and replaced iiii) May 2022 replaced but defective a) many problems with support not following up promptly or returning emails b) they escalate and supposed to replace with better product c) they revert and offer to replace as before d) eventually sent shipping label e) i return product, which they receive BUT NEVER RETURN f) they close case? I ask why and NO RESPONSE

      Business Response

      Date: 10/11/2022

      Dear *******************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface replacement. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008775955.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Microsoft Realms in late September or early October of 2021 for my son. The subscription is billed monthly at $7.99 +tax. He stopped using the service a few months later. I've tried to login using the account information I have in order to cancel the subscription, but my accounts with Mojang, Minecraft, Xbox, and Microsoft all show that I do not have a recurring subscription to anything. I tried resolving the issue with my credit card company, but the only way they will stop the subscription is through freezing my account entirely. My credit card company lists a number to contact Microsoft to resolve disputes. That phone number is ************. I called the number a few times and it's an inactive phone number. I've tried looking for a phone number for Microsoft or Realms and I can't find one on their website. I contacted Microsoft via their email contact form and am waiting for a response. I tried cancelling months ago and gave up, but this should be criminal.

      Business Response

      Date: 10/07/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7008652940.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a microsoft surface duo 256 gb brand new from Woot on 9/3/2022. When I tried to register my device, it says the warranty was already expired, which makes no sense, because I got it new, shrink-wrapped in package. Trying to call or get support through chat is just about impossible due to the maze like structure.The serial number is ************. It should be easy for Microsoft to revise my warranty expiration date to 9/3/2023. In fact, I recommend they extend it by 2 years given the trouble incurred. I have attached my proof of purchase. THank you.

      Business Response

      Date: 10/06/2022

      Dear  *******************************

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7008611212.
      We will monitor your support case through resolution.



      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for 50$ gift card and was given on a region that does not exist within their supported regions and so I have paid for something I cant use and not even a refund can be made.

      Business Response

      Date: 10/07/2022

      Dear ****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Xbox account was hacked I changed passwords. Contacted the ea help and Microsoft help. Nobody helped. I lost $2000 worth of played. *** spent $60 on my account with my credit card

      Business Response

      Date: 10/07/2022

       

      Hi *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charges issue and account incident. We are unable to verify or locate a service request associated with the information provided in your claim.

      We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  

      If you have not yet contacted support about this issue, visit https://support.microsoft.com/en-us (Microsoft Support) or call ************ to receive assistance.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 10/07/2022

       
      Complaint: 18154245

      I am rejecting this response because:

      Sincerely,

      *************************

       

      I am not sure what a service request number is?  I called and spoke to someone on the phone.  I have emailed you. Feel free to reach out to my email privately if needed.  My email kid also associate with my gamertag where the fraud occurred.

    • Initial Complaint

      Date:10/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been trying to figure this out for over 2 hours. Bad experience with support. Tried to get me off the phone and told me to call back and request someone "on site". When I asked if he had the ability told me no. Why would someone else have the ability that is working from home? He claimed I logged into the account in Jan of this year so I am "active". I dont game. Havent gamed in about 10 years. Would like a refund for 9 months worth of billing starting in January and ending now.

      Business Response

      Date: 10/10/2022

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008733138.

      Sincerely,

      Microsoft Corporation

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