Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,196 total complaints in the last 3 years.
2,064 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been having a charge coming off my cash app card may 14, 2021: *****, June 19, 2021: *****; July 17, 2021: *****, September 17, 2021 ***** September 30, 2022 pending charge of *****. i have tried contacting the Xbox company because they have tried to get the amount off starting September 14 2021 and because i don't recognize what the charge is because i do not have an xbox, don't play games on my phone, tablet, laptop or tv...I have been trying to contact the company by phone, and online to discuss the matter with no success. They advertise a phone number online but when you call that number they give you a web page, when you enter that they want you to provide credit card information (you see why i have a problem with that) I need an advocate. At my **** end don't know what else to do.
Business Response
Date: 10/05/2022
Dear *****************************

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request . A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008580512

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been hacked. I contacted the customer services, they said it was obviously hacked, transfered me to recovery. Recovery just ghosted me. They are not giving my account back. They prefer to believe that at 9 oclock one morning, i changed country, my email adress, all my passwords and consoles. And, whie i changed name, someone living at my old adress is wrongfully complaining about being hacked. Because they have the serial number of the consoles associated with the account still using the same ip with a new account. And, i still have the account linked to my console with the old informations, proving that this account was on my console. They could easily stop the hacking, but they refuse, they are complicit in it.
Business Response
Date: 10/07/2022
Hi *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your compromised account incident. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is 7008650578

Sincerely,
Microsoft Corporation.
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we ordered an xbox from this provider and it was claimed to have been delivered on 8/19/2022. But the xbox was signed by the name ******* which is no one who lives at my address. ***** also has no images to prove it was ever placed on my porch. I have also found out there was someone on base that day who passed through the gate named ******* who was a mover working just down the steeet from my house. its obvious what happened here. Microsoft claimed they opened a claim with ***** and my claim was denied(***** denies there ever being a claim. i asked Microsoft to again provide more information to myself and ***** to resolve this. this is unacceptable business and im going to tell everyone not to get involved with them as a purchaser. They have been giving me the run around for too long now and I need a resolution to my $500 item that I have never had in my possession. Horrible horrible service. Refund me and make it right.
Business Response
Date: 10/07/2022
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox delivery issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008643863.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft banned my Xbox account 9/27/22 without telling me why but said I could appeal. Without knowing what I was accused of, I submitted a general appeal. Later that day, someone from the Enforcement Team replied and said I violated the Terms of Service by cheating to earn my achievements. This is inaccurate as I have never cheated in any game and all my achievements I earned. I have been on Xbox Live for 14 years and my gamerscore is over *******. I worked hard to get my gamerscore and have never been banned during my 14 years subscription. I replied that their information was inaccurate and asked them to reconsider especially since they have never spoken with me before permanently banning me but have not received a reply. It is unfair that not once during their investigation did they speak with me before deciding I should be permanently banned for something I did not even do. Youll notice in the screenshot it says repeated violations can lead to a permanent ban but I have never once been suspended and received a permanent ban anyway. I attempted to appeal, and my appeal was denied; again without speaking to me and only going off the generic case review I had to submit because I no details
Business Response
Date: 10/07/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox Banned account. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008640596.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and look forward to hearing from them regarding this matter.

Sincerely,

*****************************
Customer Answer
Date: 10/11/2022
Good afternoon,

Can you please reopen case 18143690? It was closed accidentally. My attempt was to reply to the email and confirm Id see the message since there is verbiage in the message stating if the BBB did not receive a reply the case would be closed. Microsoft still has not resolved my case and still has not contacted my in two business days like they said they would.

Thank you

Business Response
Date: 10/17/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. After reviewing your case number **********, we see that our agent was in contact with you on October 15th, please continue to work with him towards a resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox Series X was lost during delivery, and Microsoft Store Support refused to refund me ****** USD.Let me brief the timeline,Aug 26, I ordered an Xbox Series X with Microsoft Complete on Microsoft Store with my Microsoft account balance Aug 31, I found some scratches on the new Xbox, so I contacted support for replacement.Sep 14, Microsoft confirmed they received my scratched Xbox, and send out the replacement on the same day.Sep 14, The replacement was delivering by Javelin Logistics for same day delivery. The tracking site showed that it was delivered around 10PM, and signed by "***" ("***" is my name on the shipping label). However, I didn't see nor sign the package.Sep 15, I called Microsoft Store Support immediately at business hour about lost package saying that I didn't receive it nor sign the package, and asked for refund.Sep 20, Microsoft Store Support replied me that since the package came with proof of delivery, and it was signed by "***" (my name on shipping label), they won't refund me.Sep 20, I called immediately to Microsoft to deny the signature, and asked to BAN the stolen console.Sep 21, My apartment manager confirmed that the security cameras captured a delivery car parked in the driveway, and left in a few minutes. But the delivery guy didn't enter the building.Sep 21, I called Microsoft Store Support again saying that I have strong evidence of the package not being delivered to me. The support in the phone said he saw the case was closed, and he was following with that. The support promised he would call me back after 10 to 15 minutes. However, I never got a call back.In short,- Microsoft lost my Xbox replacement during delivery.- I have security camera clip showing that it was not delivered.- Microsoft refused to refund me ****** USD because it shown as "delivered"- After multiple contacts, they were not resolving my case.
Business Response
Date: 10/06/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/12/2022

Complaint: ********

I am rejecting this response because:
I have been waiting since last Thursday to be contacted by Microsoft. It has been 3.5 business days, and no one has ever reached out to me.

Sincerely,

*********************
Business Response
Date: 10/21/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR ***************** we see that a FT4 Specialist ************ contacted you regarding your grievance last communication on October 21st with the following resolution: "I am currently in communication with additional teams regarding the status of the investigation, and I am currently pending more information. I do not have new information available at this time, but I am monitoring the situation closely in order to provide an update as soon as possible. If you have any questions,please feel free to contact us."

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/28/2022

Complaint: ********

I am rejecting this response because:

The case was immediately closed after they said they won't refund, as well as the communication channel, without my confirmation. Microsoft keeps saying that someone signed my name for the package, so they won't refund me.
- I denied my signature immediately in the business hour the package got stolen. The forged signature won't match any of my signature.
- I sent Microsoft my apartment security camera video clips, which clearly shows that the driver did not deliver the package. However, Microsoft completely ignored the video clip. Microsoft believes the only stupid evidence they have -- a fake signature.
- If any signature is valid, should I sign "*******************" on a letter asking Microsoft to refund me? It is ridiculous! I already proved that the package was not deliver with video clip.
- Microsoft's customer service, ******************** so-called investigation are jokes. Any fake signature is able to fool the company.
- I would get my money back on Small Claims Court -- let the court teach Microsoft Support team what is real evidence.

*********************
Business Response
Date: 11/04/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is ***********
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 11/29/2022
I am rejecting this response because:

The Microsoft support case ********** was closed again without my consent, as well as the communication channel. Even though I have received the replacement, however, I need a answer about the activation date on the replacement device.

- As the communication channel Microsoft support case ********** was closed, so I can only follow-up with Microsoft on BBB.

- The Xbox console (serial number ************* I received on Nov 2022 was activated back on July 2022. I am looking for an explanation from the Microsoft repair/hardware team why this is the case, and whether this console is new or refurbished/used.
Business Response
Date: 12/13/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox replacement. We apologize for all the inconveniences you have experienced so far, we opened a new case for a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently bought a gaming computer and I haven't been able to access my account email for my current gamertag Mustardtiger#*** I can't find how to create a case and have not had any luck when trying to contact or get contacted by anyone I just want me email for that account changed and its the hardest thing to do.
Business Response
Date: 10/06/2022
************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account access issues. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008609453

Sincerely,
Microsoft Corporation.

Customer Answer
Date: 10/07/2022

Complaint: 18142328

I am rejecting this response because: I will accept this response once the business truly reaches out and helps me resolve this matter.

Sincerely,

*******************
Business Response
Date: 10/17/2022
Hi ***
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account issues. We have seen that you already had a previous service request 7008609453
In which the agent stated as follows:
Service Request 7008609453

************, my name is ***** with Microsoft Customer Support.I would like to thank you for taking the time to contact us regarding your Microsoft Account. I am sorry that you are experiencing a problem with your account but rest assured that I am committed to helping you resolve this issue. It seems we've tried to contact you regarding your account but just couldn't get to you.

We will attempt to contact you again in ************************************ mind we will attempt to call 3 times before closing this request , if you would like to set a suitable time and day for contact please see my office hours below and reply accordingly so that we can discuss your service request. My office hours are Monday - Friday from 8:00 am. To 5:00 pm. US Central Standard
Time. I look forward to hearing from you so that we can get this issue resolved.
**************
Advanced Capabilities Advocate Support Advocate
Microsoft Support.

Please reply the email message sent to your email address ******************* and get in touch with him.
Sincerely
Microsoft Corporation
Customer Answer
Date: 10/21/2022

Complaint: 18142328

I am rejecting this response because: this did not fix my issue

Sincerely,

*******************
Business Response
Date: 10/31/2022
Hi ***,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account issues We have seen that you already had a previous service request 7008609453
In which the agent stated as follows

"Service Request 7008609453
************,
Thank you for contacting Microsoft Customer Support about your account issue. We understand that you are having an issue accessing your account and require a password reset. To recover access to your account, please follow the process to fill out the account recovery form, detailed in the below article on support.microsoft.com:
Recover your Microsoft Account
If your request is denied, you can keep trying up to two times per day.

If you have any questions about filling out the form, use the links at the bottom of the page to email or chat with Microsoft Support who will be happy to answer your questions. However, the only way to recover your account is through the recovery form. If you don't remember enough information to successfully recover your account, you'll have to create a new one.

Thank you for being a part of the Microsoft Community, and I hope you have a great day.
Sincerely,
**************
Microsoft Customer Support

Sincerely
********************

We kindly suggest you follow the process for account recovery or reply to the Microsoft support specialist for further assistance if required.

Sincerely
Microsoft Corporation
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately 2 months ago I switched my mobile phone service from ******* to **** (which has proven to be the biggest mistake ever). Since then my old emails did not come over to the new IPhone 13 pro *** which costs over $1000. Ive been told that because it is a hotmail account it is owned by Microsoft. No one at the **** store, the Microsoft store can retrieve my old emails, many of which I desperately need. When I call the Microsoft phone number given to me Im told (by automation), that everything has moved online it then hangs up. Ive driven from *********, ** to ***************** twice and was given the run around back and forth to the **** store and back to the Microsoft store. When I go to www.hotmail on the web to get help, there is a fee in addition to a monthly charge. I should not have to pay for technical help for a phone I paid over $1000 for and was not set up correctly from the start. I cant travel because I cannot receive emails from the airlines and I have airline credits in those old emails that I need Im order to use them. I also have a trip that Ive paid for coming up in December to ***** but have no access to my information (payment status etc). Please Help, ** desperate and have tried every avenue to solve this. My mobile phone number is: ************. There is a good chance that you will not reach me if you use my hotmail address just as many other emails have not reached me. Thank you in advance.
Business Response
Date: 10/06/2022
Dear *****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is ********** .
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a new computer recently but I'm unable to use my gmail account ******************* I'm also not able to use or access my **************** account with word and excel. All my accounts are tried to ******************* I keep requesting my account be unlocked but I keep getting this message: We recently received a request to recover your Microsoft account me**[email protected]. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Business Response
Date: 10/04/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/05/2022

Complaint: 18064300

I am rejecting this response because:
I have called and emailed many times-I haven't gotten my issues resolved

Sincerely,

*****************************
Business Response
Date: 10/14/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7008868785.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/21/2022

Complaint: 18064300

Hp contacted me and offered a gift card which I agreed to. Then they said I needed to return the defective item and after it was shipped they would issue the gift card. I dropped the item off at Fedx on Tuesday but I havent received the gift card. Ive emailed several times asking for the gift card so I order a new computer but still no gift card. I use the computer for work so its very difficult being without a computer. I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 10/27/2022
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR **********) last communication on October 22nd with the following resolution:"Thank you for contacting Microsoft Customer Support about your account issue. We understand that you are having an issue accessing your account and require a password reset. To recover access to your account, please follow the process to fill out the account recovery form, detailed in the below article on support.microsoft.com:

Recover your Microsoft Account

If your request is denied, you can keep trying up to two times per day.

If you have any questions about filling out the form, use the links at the bottom of the page to email or chat with Microsoft Support who will be happy to answer your questions. However, the only way to recover your account is through the recovery form. If you don't remember enough information to successfully recover your account, you'll have to create a new one."

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This started in the Spring or Summer of 2022. I have a personal computer with Windows 10 as the operating system. I have Microsoft Office 2007 installed on my computer. It has worked well. When I try to access documents on my computer prepared through this program now, Microsoft/Windows 10, unilaterally, decides to open them in Word 365 and will not let me access the documents to edit or send them, etc., unless I purchase this newer product. I already purchased Office 2007 and my use of it should not be interfered with. Can you do something about this or direct me where I can go to get help with this issue? It is impossible to try to contact Microsoft without incurring some obligation.
Business Response
Date: 10/04/2022

HI ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concern about Office 2007.
We regret informing you that version is out of the market.
Feel free to visit this link and get the newer version to continue enjoy Office.
https://www.microsoft.com/en-us/microsoft-365/previous-versions/download-office-2007
Thanks for understanding.
Sincerely,
Microsoft Corporation

Customer Answer
Date: 10/17/2022
Office 2007 has been "out of market" for years. Yet, on successive computers, with subsequent Microsoft operating systems, I have been able to use it as I am using it now to type this rebuttal. If I save this letter, however, and try to open it later, Microsoft will block my access to it and direct me to purchase its new product.
I purchased Office 2007 and it still "works". Microsoft has no business deciding what software programs I can use and not use.
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i think i already filed a complaint but I did not get confirmation email. I apologize if this is duplicate. yesterday when i left for work my outlook email app worked with no problem. Came home from work last night and all messages gone from inbox before 9/23/22. two attempts to have it repaired, CSR denied that there was a problem and refused to escalate my call telling me that there is not call escalation allowed at Microsoft. I have Office 365 and my understanding is that Microsoft offers tech support for Office 365. Please have a compentent, helpful person contact me to retrieve my lost email.
Business Response
Date: 10/03/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the account in question.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.

If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Microsoft is NOT a BBB Accredited Business.