Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,231 total complaints in the last 3 years.
2,093 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1st off the hassle of contacting Microsoft is a battle within itself,, having to log on the website and schedule a callback. I finally got a callback on 10/6/22 to request my son's Xbox to be repaired (warranty) and was told they would send out a shipping within 24 hours. An email was sent out with a claim # stating the same was received within minutes of disconnecting. This has occurred approximately 4 more times with the excuses ranging from the other rep didn't create a label to there are difficulties with the label printing website all of which the next representative had no knowledge of. It has been a week and hours of me spent on a phone with a company that still has not provided a label, but I have 4 different emails with 4 different claim numbers. Very unprofessional and terrible customer service. No way of escalation besides the word of the representatives that seem to lie just to get you off the phone. They are professional scammers
Business Response
Date: 10/18/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox repair. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is 7008981305.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft offers a 30 day refund policy for digital products. On 10/2/22 and 10/3/22 my kids purchased 8 games for the Xbox Series X console. After trying everything out, we returned the console and asked for a refund for the console and games (they couldn't play and were crying etc). I submitted my refund request on 10/7/22 within the 30 day period. However Microsoft denied all of my refund requests stating I already received the maximum amount of refunds previously. However this was the first time I ever used Xbox Series X so I don't know how I supposedly exceeded a refund limit. Additionally, I was never notified I hit some limit if I did indeed hit one. My desired outcome is an immediate refund for all game charges. I tried contacting help several times today using their contact form but I am not allowed to talk to a customer service rep about this issue. Last time I will ever trust Microsoft.
Business Response
Date: 10/14/2022
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7008861252.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been being charged $15.44 monthly (4 times) for almost 2 years (during COVID) when I only should be charged $15.44 monthly (2 times). I have had money automatically withdrawn from my checking account every month on the 1st, 5th, 11th, and 21st for almost 2 years. I have gone through my account and everyone's accounts in my household and there is only a record of signing up for 2 monthly passes as I already knew about. I have called, went online as instructed, researched, chat, emails, and finally was able to talk with someone in July 2022 and was placed on hold multiple times for over an hour as he could not figure it out either. He finally gave me a reference number (#*********) and stated it would be taken care of. However, it is now October 9, 2022 and it has not been resolved, 4 charges continue to be taken from my account, and I have emailed ******* (supervisor) back 4 times since 9/8/22 when he emailed me asking if everything was resolved so they could close this out and he has yet to respond. I went to my back and have a printout of the 4 withdraws monthly on the dates provided above and stated I could close my account, re-open an account, re-order checks, wait for card to arrive, and re-enter all of my automatic personal banking information with a new account which I cannot afford at this time either. I want to only be charged for the (2) $15.44 monthly, not 4 charges and I want reimbursed $741.22 for the additional charges for the past 1.5 years that I have been trying to settle this. There is no real customer service assistance and according to reviews, other complaints, and blogs, this seems to be an ongoing issue with many. I informed them via email I would be making a complaint through BBB and if need be some kind of class action suit. I have other microsoft products I purchase with a yearly fee through my business with no issues, but If this is the way they treat customers, I will reconsider. I have been more than patient even during COVID.
Business Response
Date: 10/14/2022
Dear ********************;

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is # **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have not received a phone call yet.

Sincerely,

*******************
Initial Complaint
Date:10/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Microsoft Surface RT 64 GB model (Serial #: ************* with ******************** keyboard case from Visions Electronics. The Surface and Windows RT were supposed to be supported until January 10, 2023 and its included Internet Explorer (IE) 11 web browser was supposed to function until June 15, 2022 (according to Microsoft's own advertised information). Unfortunately, the IE browser is unable to perform basic taskssuch as accessing my Gmail email, which makes it a health issue especially now that health providers are communicating via email due to COVID-19. The IE browser prompts me to download Microsoft Edge web browser, which Microsoft designed to upgrade from Microsoft Windows 7, 8, 8.1, and 10 (but not its own Windows RT). Yet, Microsoft made it freely available to non-Microsoft consumers using Apple MacOS/iOS and Android! The Surface RT is also unable to download ******** Chrome web browser. I previously contacted Microsoft for support assistance and a replacement new/current Microsoft Surface but was ignored, which obliges me to seek the BBB's assistance in resolving this matter.
Business Response
Date: 10/19/2022
Hello *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface functionality issues. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009014620

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 10/20/2022

Complaint: 18188315

I am rejecting this response because ************ of Microsofts so-called escalations team wrote an email to me today, showed his lack of comprehension of the matter, dismissed the issue, and simply refused to support/assist me.

Sincerely,

*********************
Business Response
Date: 10/31/2022

Hi *********************
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface functionality issues We have seen that you already had a previous service request 7009014620
In which the agent stated as follows

Service Request 7009014620

Hi *****,

This is ***** with Microsoft Customer Support & Services. I hope youre doing well. I understand how frustrating this can be. I am here to help as best I can.

I am sorry to hear your Surface device is having problems. The only device registered to this account is a Surface 2. Coverage on this device has expired. Because this model has been discontinued, out of warranty support and service for such models is no longer available. There is no action we can take.

I can send this to our technical support team if you wish. Perhaps they can assist with restoring IE to your device.

If that is not the device in question, please provide the serial number for the device, and if possible, a clear image of the receipt of purchase to confirm the device.

Let me know how you wish to continue.

Thank you for your patience.

Sincerely,

************
Repair Escalation Advocate.

We stand for the advocates response. Surface 2 is now discontinued. If you wish to take your device to third party for repair, you can do it or visit Microsoft.com and get the up-to date Surfaces.

Sincerely
Microsoft Corporation
Customer Answer
Date: 11/04/2022

Complaint: 18188315

I am rejecting this response because Microsoft is misrepresenting the facts and its own website information indicates support for my product.
Microsoft needs to resolve this matter, through refund, partial refund, or replacement.
Sincerely,

*********************
Business Response
Date: 11/10/2022

Hello *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your surface 2 incident. replacement request.
After further review, we found you had a previous service request ********** in which the agent stated as follows:

Hi *****,
This is ***** with Microsoft Customer Support & Services. I hope youre doing well. I understand how frustrating this can be. I am here to help as best I can.
I am sorry to hear your Surface device is having problems. The only device registered to this account is a Surface 2. Coverage on this device has expired. Because this model has been discontinued, out of warranty support and service for such models is no longer available. There is no action we can take.
I can send this to our technical support team if you wish. Perhaps they can assist with restoring IE to your device.
If that is not the device in question, please provide the serial number for the device, and if possible a clear image of the receipt of purchase to confirm the device.
Let me know how you wish to continue.
Thank you for your patience.

Sincerely,
************
Repair Escalation Advocate
Microsoft Customer Support & Services

We stand with the statement provided.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 11/17/2022

Complaint: 18188315

I am rejecting this response because the matter remains unresolved.

Sincerely,

*********************
Business Response
Date: 11/30/2022
Hello *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your surface 2 incident. replacement request.
After further review, we found you had a previous service request ********** in which the agent stated as follows:

Hi *****,
This is ***** with Microsoft Customer Support & Services. I hope youre doing well. I understand how frustrating this can be. I am here to help as best I can.
I am sorry to hear your Surface device is having problems. The only device registered to this account is a Surface 2. Coverage on this device has expired. Because this model has been discontinued, out of warranty support and service for such models is no longer available. There is no action we can take.
I can send this to our technical support team if you wish. Perhaps they can assist with restoring IE to your device.
If that is not the device in question, please provide the serial number for the device, and if possible a clear image of the receipt of purchase to confirm the device.
Let me know how you wish to continue.
Thank you for your patience.

Sincerely,
************
Repair Escalation Advocate
Microsoft Customer Support & Services

We stand with the statement provided.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 11/30/2022

Complaint: 18188315

I am rejecting this response because Microsoft has an obligation to resolve the problem.

Sincerely,

*********************
Business Response
Date: 12/09/2022
Hello *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your surface 2 incident. replacement request.
As stated by *****, find message below:

Hi *****,
This is ***** with Microsoft Customer Support & Services. I hope youre doing well. I understand how frustrating this can be. I am here to help as best I can.
I am sorry to hear your Surface device is having problems. The only device registered to this account is a Surface 2. Coverage on this device has expired. Because this model has been discontinued, out of warranty support and service for such models is no longer available. There is no action we can take.
I can send this to our technical support team if you wish. Perhaps they can assist with restoring IE to your device.
If that is not the device in question, please provide the serial number for the device, and if possible a clear image of the receipt of purchase to confirm the device.
Let me know how you wish to continue.

Thank you for your patience.

Sincerely,
************
Repair Escalation Advocate
Microsoft Customer Support & Services

We stand with the statement provided. We are sorry if that is not the response you were looking for.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 12/15/2022

Complaint: 18188315

I am rejecting this response because Microsoft must fulfil its obligations instead of shirking its responsibilities.

Sincerely,

*********************
Initial Complaint
Date:10/09/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 9th Microsoft Microsoft 36 MSBILL INFO WA deducted $75.76 from my checking account. And when I tried to log onto my Microsoft account, it is as if there was so subscription or payment options available. I am concerned this is fraudulent behaviour and they are taking my money. This needs to be resolved by the company. I need to be refunded that exact amount they removed my account. And they need to cancel my subscription and payment method to not have access to my bank account. I am worried it is fraud behaviour since I can't find any purchases on my history and there is no explanation for taking my money. This needs to be handled as soon as possible. The email associated with the Microsoft account is ************************
Business Response
Date: 10/14/2022
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/14/2022

Complaint: 18187684

I am rejecting this response because:
They arent helping me solve this issue. I dont want them to take anymore of my money so they need to cut off all ways to withdraw or Im going to hire an attorney. This is completely ridiculous and fraudulent behaviour. There is no way for me to cancel it myself I tried so many ways and nothing shows up. I have tried calling numbers with no response. This isnt good enough.
Sincerely,

*******************************
Business Response
Date: 10/21/2022
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your BBB complaint, I have found that Relationship Manager ************ was able to issue the refund as one time exception for a total amount of:75.76 USD into your Bank account and the subscription has been cancelled.

If you have any questions or if we can be of further assistance, please feel free to contact us.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft send a new surface to replace the problem one, but the new one couldnt connect to the *** while my iPhone SE could, it couldnt connect printer while my daughters Chromebook could, it also always disconnects the surface pen which those problems the previous device havent have. Its been back and forth with email but the problem couldnt solve again I have to contact the tech department to solve the problem it requested a huge amount of time since I experienced it before I send a service request through my Microsoft account but no response. I have to say Microsofts products continue to bring problems to me and add stress to my life since I work for school already very busy but Microsoft is not efficiently solving their products' problems. Its causing long-term stress starting to take apart causing my healthy problem! The problem never got solved the product just did not function.Nobody should pay usd1000 for dealing with these problems. I pay to have a good product to help me complete my work not waste my time and continue to play back-and-forth games. ***********************
Business Response
Date: 10/14/2022
Hello ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your defective Surface issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008866083

Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IN November of last year i made a repair request for my Xbox series x which l paid around $550 dollars for, I mailed my Xbox in to Microsoft using the *** location located in ********************************** , I gave the *** cashier the console in hand and asked him to box it up for me as I did not have one. The console was never returned to me. When I contacted Xbox to make a complaint in November 2021 they gave me a case number (SRX1529461704ID) and told me they would contact *** regarding the matter and they would call me back. Few months later I called again, and in they sent me pictures of the package they received and it was not my Xbox. They informed me that they would get in contact with *** and try to figure out the problem. I called ten more times after that and every-time theyd tell me that they will contact *** and a manger would back to me and every time no call back. I myself have called *** and made a complaint they have given me a case number (C-0098062691) and claim number (3836364601A) they have also told me that theyve sent a check to Microsoft for the item and confirmed that it was lost in their possession. I honestly would just like my console back or a refund which ever you guys can help me with.
Business Response
Date: 10/17/2022
Dear ************** Jodesty,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox order. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008946076.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account was hacked. I tried everything to get back into my account and finally did but could not change security information as the hacker had changed it and I needed to wait 30 days. I contacted Microsoft on several occasions and filled out several forms to show the account was mine, etc. After a week it was resolved and I was finally able to access my account and change all my security information. Within 2 days Microsoft placed a block on my account locking me out. I reached out to them several times and filled out a couple of other forms. **************** can basically not do anything and the only way to contact anyone at Microsoft is through chat. According to all representatives, Microsoft no longer has a phone number to call however they can be reached via phone through Microsoft 365 subscription which I have but because I don't have access to my account, I can not get and none of the customer service representatives would give it to me. I received an email from Microsoft saying they received my request and found Two-Step Verification (***) had been enabled on the account so were unable to assist with account recovery and that the only option is to permanently suspend my account to prevent any further use of the account. By the time I received this email, I had already recovered my account and the *** that was set up was mine. Why they went in after and blocked my account is beyond me. Communication among departments is poor and why large organizations working from home is a bad idea. This was obviously a late response to my initial complaint and was done after it had already been resolved. Nobody I have contacted or chatted with can seem to understand this. Terminating my account will cause me to lose years of very important professional and personal documents as well as photos that can not be replaced. I am considering taking legal action if so. Why is it easier for a hacker to gain access to an account than it is for the owner of the account?
Business Response
Date: 10/12/2022
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7008801049.
We will monitor your support case through resolution.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/12/2022

Complaint: 18185785

I am rejecting this response because: I have received two emails saying "Weve logged a support request and will contact you
Weve been notified that youre experiencing an issue and have logged a support request on your behalf. Your service request number is ******
One of our senior advocates will contact you within two business days" and here I am 4 days later and still nothing.

*******************
Business Response
Date: 10/21/2022
Dear *******************,

Thank you for your response. After reviewing your complaint and recent service request #********** we see that ******* from Microsoft Customer Support & Services contacted you regarding your case and asked you to let her know the best time to reach you to discuss your issue, but she hasnt received any response on your behalf. Please get in contact with ******* via email so you can get further assistance on this matter.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently console banned. Ive never been suspended or banned from anything Microsoft related so I was shocked to see this pop up on my console. The Issue I was banned on 10/6/22 and at the time I thought it was a mistake which I now know for a fact it was a mistake.The Reason I play a Madden game mode titled Ultimate Team. Ultimate Team allows you to earn cards in the Madden Game Mode. Whether its from playing the game which I do all the time, or if its buying packs which I tend to not do. One day, EAs ******* account tweeted that there was a certain card in packs. I really wanted this card as hes one of my favorites players in the **** I purchased a bundle with real life currency. I did not pull this limited card. Moments later, EA tweeted that there was an issue within the game mode where this card wasnt in packs. When I saw this notification I knew immediately I could refund this purchase due to the fact. I ended up refunding it and got it approved.The Result Two days later I woke up after my long shift at work to see that my console was now banned. I immediately searched my email to see why. I was not provided a reason why. When I appealed the ban, I didnt know what to say so I ended up saying, Ive never been suspended or banned ever, I dont know whats going on. The appeal was denied an hour later. I then contacted Microsoft Support where one of the callers told me that this should not be console ban worthy, it shouldnt even be suspension worthy at all. The caller notified me that he couldnt do anything. He also stated that I would never have that console or account back ever again unless this ban was somehow overturned. When I was told this, I emailed the same email that said why I was banned(after my appeal was already denied) stating WITH PROOF that EA made a mistake on their end. Summary I have now realized that I messed up my asking for a refund. I thought I was able to refund this due to the fact that EA messed up.
Business Response
Date: 10/12/2022
Dear Canon

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is #
7008802673

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In recent months, updates to Microsoft Products will not work properly without signing into a Microsoft Account. We have 500 employees, we are HIPAA and ******** privacy regulated and DO NOT want employees setting up or logging into private Microsoft accounts, we don't allow it with ******* Apple or any other vendor. They all have well documented ways to accommodate corporate customers. Microsoft, on the other hand, does not. They are unavailable for help, they are unwilling to help, and it is a major problem for security minded business.
Business Response
Date: 10/12/2022

Dear ***************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is SR7008806386.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that, if in *******, this resolution is satisfactory to me.

Sincerely,

***************

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