Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

• 

  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

• 

  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

• 

  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a surface pro which I love and use for business. I was told by my accountant to download Quickbooks and when I did, the program downloaded and everything was fine. The next day my surface pro did not turn on at all. the windows sign will flash then turn back off. I took it to geek squad and they said there wasnt much they can do so I contacted Microsoft. The rep was not listening to my situation but was only offering "deals" I can get with Microsoft. I now have a device that I can not do anything with and no one from the agency knows what to do besides "recycle" the device. Completely unsatisfied with Microsoft and their service.

  Business Response

  Date: 10/14/2022

  Dear ********,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008858087.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Nahi Rai

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can't believe I'm writing a complaint for more or less the same thing that happened Dec 2021 - I thought it was resolved but I guess it isn't because I'm having this problem once again. The previous case's reference number was SRX**********ID - SR-********** Right now, I have $141.76 microsoft account balance on my account. I just tried to place a order with it and the order number is **********. I literally selected microsoft balance at checkout and placed my order. After I placed the order, I noticed I still had $141.76 microsoft balance I got a notice from my amex that microsoft billed me for the order total. I did NOT give microsoft permission to charge my card, I would actually be within my rights to file a unauthorized chargeback on the order, because I selected microsoft balance in my cart / at checkout and upon placing my order. There is something seriously buggy in your system that somehow is triggered and doesn't let a customer use his/her account balance and defaults to the next credit card on file and charges it without the customer selecting it.Fix your system and fix my account so I can use my microsoft gift card balance.

  Business Response

  Date: 10/12/2022

  Hello ***** ****,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account balance concern. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7008805857 
  
  Sincerely, 
  Microsoft Corporation.

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time in the past 6 months that Microsoft has stolen money from me. First time was when my son had a gift card and pre-ordered WWE2K22 and now in regards to Microsoft Family. On October 1, ****, my card was charged ****** for Microsoft family. As I did not authorize or want this, I immediately called Microsoft support and they cancelled the subscription and issued a refund. They said it would be 3-5 days which was fine as long as I got it back. On October 3, around 9:45 pm the refund hit my card. At this point I was satisfied and thought the issue was over. Next morning (October 4, 2022), woke up and checked my bank account. Lone behold Microsoft charged my card again for the same amount that they refunded me. I logged into my Microsoft account, it clearly says my money was refunded and subscription cancelled. I have no other Microsoft accounts and Ive only had this bank card maybe 60 days so I know what Microsoft account I used. I contacted Microsoft via live chat and spend at least 30 minutes telling the rep that I was charged again and I sent proof via a link she sent me. She looked into my account and tells me that there are no charges on my account so my card must be linked to another account. I have no other Microsoft accounts. My son has his own and this particular card is not the one on his account. I gave him a card that I put money on separately for him to use on the Xbox. Anyway after a good half an hour of her looking and even checking my card number, she tells me that she has to escalate to whoever and I will get a response in ***** hours. Previous to this after using my sons gift card they charged my card another 100 dollars and pretty much told me the gift card never was put on the account when I saw him do it. Needless to say they have stolen over ****** from me in the past 6 months.

  Business Response

  Date: 10/12/2022

  Good Morning .
  
  Dear *****!
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is  # ********.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the process of downloading an app, I attempted to change my security information. Since their "security" measures are excessive, it blocks me from pages because my security information change is pending. Even better yet, this security info change is pending until NOVEMBER. I mean, COME ON. The email and phone for my security info do not exist anymore, so I shouldn't have to wait a month to access certain things.Oh, and now my "OneDrive or Profile might be temporarily blocked because it has been experiencing an unusually large volume of traffic", and "the block will be removed after 24 hours". WTF? I was just trying to upload and view an Excel template!

  Business Response

  Date: 10/10/2022

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7008747152.
  
  We will monitor your support case through resolution.
  
  Sincerely,

  
  Microsoft Corporation

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new XBox S and also registered this device through ********************. I reached out numerous times regarding my Xbox shutting off. Looking to replace this device never heard anything back. Now my manufacturer warranty is expired now I dont have a solution.

  Business Response

  Date: 10/10/2022

  Dear ****** Still,

  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your XBOX deice. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the XBOX device, more details on what the issue with the device is and its serial number.

  
   If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.  

  
  If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

  
  Sincerely,

  
  Microsoft Corporation

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The live enforcement protected a player for in game theft, and I put a public service to warm other players about the individual, that individual filed a false report to them and I have a 4 day como ban. I have to contact them, but they refuse to provide a direct contact number when they mess up.I need a direct contact number their management

  Business Response

  Date: 10/12/2022

  Dear *****************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008799198.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a month free trial to Minecraft. I needed to put my card information in to get the free month. I did forget to cancel and remembered when I saw the charge on my bank statement. I go to close or cancel the subscription through Minecraft and it takes me to Microsoft. The email address that it allowed me to use to sign up for I'm trying to log in to but I keep getting a message that there is no acct. On another portion it keeps telling me that i need to verify my acct. I have done everything i could to recover my login info but I'm being told there is no acct but I cant cancel my subscription because i need to verify my acct and i DO NOT want to pay for another month subscription and the contact me on the website offers NO assistance. I've tried calling the numbers they have to speak with someone and there is no assistance. On the website I keep getting the same run around All I want is for the payments to stop

  Business Response

  Date: 10/12/2022

  Dear *******************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Billing issue. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7008796821.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Minecraft account (lifetime subscription) from Mojang Studios (a wholly owned subsidiary of Microsoft) between 8 and 10 years ago. I've been using the account without issue for years. Recently Microsoft / Mojang notified users that they would no longer be able to use their account without migrating it to a Microsoft account. However, in order to migrate to a microsoft account, you have to have the original email addressused to purchase the game. I have no idea what email was used 10 years ago. Contacting Microsoft and Mojang was no help, it basically came down to "sorry, if you don't have that email you're out of luck". So basically, even though I have the account login information and password, I am no longer able to use the product I paid for (a lifetime subscription), because I don't know what email address was originally used 10 years (or so) ago. Note that users were never told they'd need that piece of information.The companies allow for other ways to "verify" the user account for migration, but they all come back to needing the original email. For example, you can use a "Transaction ID" number to verify the account.... but that transaction ID number is sent to the original email address on purchase. So if you don't have the original email address (or no longer have access to it after 10 years), you can't get it. They also suggested I get purchase information from the credit card provider -- but obviously the credit card company doesn't have records from a purchase 10 years ago -- even if I knew what CC might have been used.I want to either be able to use the product I paid for, or get my money back if they won't let me use the product I paid for.Thank you!

  Business Response

  Date: 10/10/2022

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit ************************************************ or call ************ to receive assistance via chat support.

  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18161995
  
  I am rejecting this response because:  I contacted support as suggested, but support basically said they couldn't do anything to help.  So I have the minecraft account, can log in just fine but the account has to be migrated to be used.   It won't allow migration if you don't have the email address associated with the account (which I don't have).  So I am no longer able to use the product I paid for.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/19/2022

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009005906.

  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18161995
  
  I am rejecting this response because:

  The MS representative (who was very friendly and nice), said there's basically nothing they can do because they didn't have visibility into the Mojang systems.  Since there doesn't appear to be a way to resolve the technical issue itself, MS could simply issue a new Minecraft license or refund the cost of the Minecraft license I purchased but am no longer able to use. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/08/2022

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR **********) last communication on September 1st with the following resolution:"We spoke about the Minecraft account migration and how you don't have access to the email or the email might already be used for one of the current accounts. Though, since it is not a Microsoft Account yet we are unable to provide any insight or help reguarding the account. I do sincerely apologize for the inconvenience."
  
  Microsoft now considers this cased closed and will no longer be responding.
  
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18161995
  
  I am rejecting this response because: saying "sorry, we can't help" is not a '*********************'s simply MS not wanting to deal with an issue they caused, and in the process depriving me of the use of a product I paid for.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/06/2022

  Dear ***************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request (SR **********) last communication on September 1st with the following resolution: "We spoke about the Minecraft account migration and how you don't have access to the email or the email might already be used for one of the current accounts. Though, since it is not a Microsoft Account yet we are unable to provide any insight or help reguarding the account. I do sincerely apologize for the inconvenience."
  
  Microsoft now considers this cased closed and will no longer be responding.
  
  
  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18161995
  
  I am rejecting this response because: Microsoft is just closing the case but have not resolved anything. They could easily provide a new account or work to resolve the issue they created, but they simply don't care.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription for Norton antivirus through Microsoft. I received notice from ****** that my subscription had expired however, I was charged for the subscription beyond the expiration date. I tried numerous times to install Norton but was unsuccessful, so I thought the service was delivered in the background and it didn't require my activation. When I finally decided to check if Norton was installed, i realized it was never activated as it required an activation key that Microsoft should have provided the day of the service. I was on the phone with the representative and wasn't able to get ****** installed. They refunded the last payment made for September but told me I should dispute the previous charges from March 2021 where the service expired. I went to my back account and I could only dispute the last three months of credit card charges. I demand a full refund from Microsoft on the months ****** was deactivated and my credit card was charged for the subscription.

  Business Response

  Date: 10/11/2022

  Dear  ******** !
  
  
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund request. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is  # **********.
  
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Surface Laptop on January 28th 2022. It has not made it a year and the computer constantly crashes. Sent it back for the warranty and they have stated they are out of those at this time and will send me one when they get some. This is totally unacceptable and unprofessional. I want a refund or a brand new computer from a store near me. This is hindering my busi6and work.

  Business Response

  Date: 10/10/2022

  Dear *************************,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7008748639.

  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation