Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,672 total complaints in the last 3 years.
2,345 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Microsoft representative via chat incorrectly informed me that the payment method "QR Code" was a default payment method that was added to all accounts.A few weeks later, I see that the option is no longer on my account, and I did not remove it or add any payment methods.Blatant refusal to investigate serious security issues.Also, there are several instances where I had changed my password, and the action was not even logged on my account activity.I also have major issues where I will get map suggestions for **********, when I am in **.
Business Response
Date: 11/08/2023
Hi *******************************,

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel.You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 11/09/2023
I already contacted your Microsoft support. That is where I received the incorrect information from your representatives.
You can freely check the amount of service requests I have made.
-*******************************
Customer Answer
Date: 11/09/2023

Complaint: 20803540

I am rejecting this response because:
I have already contacted support about this issue. That is where the incorrect information came from.
Sincerely,

*******************************
Business Response
Date: 11/21/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issues. We have found your other escalation, please try to get back to the agent by replying to the last email they sent.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/01/2023

Complaint: 20803540

I am rejecting this response because:
I have already responded to all emails I have received from BBB as well as Microsoft support.
No satisfactory response as to the strange behavior on my current account, or how my previous Microsoft account had been breached many times without solution, along with why my Microsoft Account was not properly deleted and deactivated when I had deleted and deactivated it. Someone else was using the ****************** Microsoft account with a different recovery email and possibly even phone number without my knowledge since I had already deleted and deactivated it.
Incompetent and negligent support for years.

Sincerely,

*******************************
Business Response
Date: 12/13/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we will investigate the activity on your account, as security is of most importance for us, we will make a deep dive into your solve this issue.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/23/2023
Just checking in to see if this is being investigated further as is being promised.
Thank you,
*******************************
Business Response
Date: 01/19/2024
Dear *******************************,

We would like to inform you that one of our agents has sent you an email regarding your query. Please check your inbox and spam folder to ensure that you have received the email. If you have not received the email, If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help.

Microsoft Corporation
Customer Answer
Date: 03/09/2024
My Microsoft account associated with now deleted ************ address ****************** was compromised. Upon reporting this issue to the Microsoft chat support many times, including in December 2022 when I received notification that someone had accessed my Skype and Microsoft account, none of the representatives acknowledged the breach. I now only have the one Microsoft, Outlook, Skype account above with email address **************************** If there are any other accounts associated with my name then they are the result of identity theft. I also have NEVER had a GitHub account. The previous email address, ******************, had been compromised for a number of years through which ****** did not respond to my many complaints until upwards of a year of consistent complaints. The closed/deleted/deactivated email address ****************** was registered on Outlook as a workspace email address FRAUDULENTLY.
Business Response
Date: 03/19/2024
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/21/2024

Complaint: 20803540

I am rejecting this response because:
I will be responding to the email but the fact that I deleted and deactivated the account back in December 2022 and it was able to be reactivated and have information changed without my knowledge and bypassing two factor authentication is the epitome of unsafe online account usage. I had made many complaints and reports, as well as tickets on the account yet your team allowed my personal information to be compromised without even bothering to investigate the issue properly, then allowing someone to once again reopen the account and impersonate me or someone else without my knowledge. I was previously unable to regain access to the account due to information being changed without my knowledge.
Sincerely,

*******************************
Business Response
Date: 03/28/2024
Dear *******************************,

We understand your concern about your online safety, Microsoft does take this matter very seriously, we could open another case with our safety team if you wanted to, but is likely to receive the same response you had before. Feel free to reach back to us.
Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Xbox Support Team,I hope this message finds you well. I'm writing to express my deep concern and frustration regarding an ongoing issue that my family has been experiencing on the Xbox platform.My son, who is only 9 years old, enjoys gaming on Xbox. Unfortunately, he has been subjected to continuous harassment and inappropriate messages while gaming online. Despite numerous complaints filed by me, it appears that the issue persists. This situation is distressing and unacceptable.I want to make it clear that I don't care about the game's rating; I firmly believe that my son, like all gamers, has the right to enjoy the platform without fear of harassment, both through messages and game chat.I have identified the gamer tag "FLAx FTO" as a source of this harassment. If appropriate action is not taken promptly, I am prepared to explore legal avenues to ensure the safety and well-being of my child while gaming on your platform. I believe that the responsibility falls on Xbox to maintain a safe and enjoyable gaming environment for all users.I urge you to take this matter seriously and address it immediately. I trust that your team will investigate the issue, take the necessary actions to rectify the situation, and ensure that my son can enjoy gaming without any further distress. The safety and security of all users, particularly young gamers, should be a top priority.I kindly request that you provide me with an update on the actions taken to resolve this issue as soon as possible. I hope that legal action will not be necessary, and we can work together to create a safe and enjoyable gaming experience for all users on the Xbox platform.My gamertag is NBNswaggy Thank you for your attention to this matter.Sincerely,*************************
Business Response
Date: 11/06/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never received my Xbox series x I bought from them and a refund for the missing order has been denied because apparently they have proof of delivery. Yet they have shown me NO proof of delivery. This is ridiculous, give me my money or I will **** This is how they treat a long time customer.
Business Response
Date: 11/06/2023
Hi *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox order delivery issue.
After reviewing an existing case we found that there was an internal investigation the order was delivered by the courier and confirmed by them that was shipped to the right place.
Also, we found it as delivered based on your order history on October 16th.
However, you can file a police report if you believe that is not true so that it can be investigated.
For future issues, feel free to visit Micrososft.com.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/06/2023

Complaint: 20802876

I am rejecting this response because: **** have shown NO PROOF OF DELIVERY yall confirmed it with who god? GIVE ME MY **** MONEY or im gonna *** and **** will lose as long time customer. Very terrible customer service. Will be sure to let everyone know.

Sincerely,

*************************
Business Response
Date: 11/09/2023
Hi *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox order delivery issue.
As indicated the order was delivered by the courier and confirmed by them that was shipped to the right place.
Also, we found it as delivered based on your order history on October 18th.
You can file a police report if you believe that is not true so that it can be investigated.
For future issues, feel free to visit Micrososft.com.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/15/2023

Complaint: 20802876

I am rejecting this response because: YALL HAVE NO PROOF IT WAS DELIVERED as I ASKED **** TO SEND THAT PROOF multiple times and yall never did. REFUND ME MY MONEY FOR THE MISSING ORDER.

Sincerely,

*************************
Business Response
Date: 11/28/2023
Hi *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox order delivery issue.
As indicated the order was delivered by the courier and confirmed by them that was shipped to the right place.
Also, we found it as delivered based on your order history on October 18th.
You can file a police report if you believe that is not true so that it can be investigated.
For future issues, feel free to visit Micrososft.com.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/28/2023

Complaint: 20802876

I am rejecting this response because: REFUND ME FOR THE MISSING ORDER YOU GUYS HAVE NO DELIVERY PROOF OF OR IM GONNA DO A CHARGEBACK.

Sincerely,

*************************
Business Response
Date: 12/05/2023
Hi *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox order delivery issue.
We understand and you are entitled to do it.
As indicated the order was delivered by the courier and confirmed by them that was shipped to the right place.
Also, we found it as delivered based on your order history on October 18th.
We recommend you file a police report so that it can be investigated.
For future issues, feel free to visit Micrososft.com.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has helped out in the past in talking me into a new computer with windows 11, much faster but has a lot of outstanding issues. This computer they picked and cost almost $1500.00 dollars and they software doesn't block the spam nor follow the rules that are set up to directly put in permanent trash nor does it send and receive quickly all the time. Could take as long as 10 mins, much slower than old computer. *****, their tech said it would improve in time, well it's been months and no improvement. I use Microsoft **** only but seems to be JUNK. It opens several pages not just the one I need, I checked the setting and set properly I believe, and the **** C*** still does not work. Microsoft needs to schedule a time with me to correct their issues of software deficiency or refund or upgrade my software cost. This has been going on too long, my time is money lost also.
Business Response
Date: 11/07/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding issues with Windows 11. We have contacted a senior member of our Technical Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is: **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a digital copy of a video game and within 48 hours realized i purchased the incorrect game. I have tried to speak with xbox support multiple times via phone and have been hung up while trying to make my case. This seems to be a practice of not having to engage with customers. Their website clearly state refunds are typically given for with 14 days if non significant gaming time has been accumulated. I meet this requirement. I find it extremely disturbing the pattern of hanging up on people instead of addressing their concerns.
Business Response
Date: 11/06/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/09/2023
Hello,

Below is the message I received from Microsoft, however I have no way of looking up their support number they gave me and no one has reached out to me to discuss. I am not sure how to take action on your website to reflect this.

Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

Thanks,
*********;
Business Response
Date: 11/16/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our advocate ********* has been working with you on this issue. Upon checking, we were able to confirm our agent was able to get in contact with you. However, our agent didnt receive an answer from you on their last email where they requested information to be able to help you, so the case has been closed.Regardless, the case can be reopened if you reply to our agents last email.Please get back to our agent so they can continue providing assistance to you.If the case doesnt get reopened, we will provide further assistance.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Outlook Email I am trying to access: *************************** I have tried to access my outlook account multiple times but the only option available is through an online questionnaire. The answers I provided in the questionnaire were submitted over a decade ago, and I have no idea what some of the answers were when I was a 17 year old kid. I cant provide the most recent emails, credit card info and account info when I have not had access to it for over 5 years.I have tried calling Microsoft on multiple numbers listed, however, after you place the first call, you are directed to an automated system that WILL NOT transfer you to a real person. No matter what you say you need assistance with, it will direct you to their online site. When you try to call back, Microsoft has marked the number you called from, and the automated message immediately directs you to the website and hangs up.This has been the most infuriating company to request assistance from! How can a company worth more than a TRILLION dollars not have easily accessible customer support???
Business Response
Date: 11/03/2023

Hi ***********************,

Thank you for contacting Microsoft Corporation via the *************** regarding your outlook account access issue. A senior member of our Microsoft account team will investigate this matter and contact you directly to work toward a resolution. Your new case number **********
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I OPENED A SUPPORT CASE 3 MONTHS AGO AND THE SUPPORT AGENT HAS NOT SENT ME ANY MESSAGE OR REPLIED TO ANY OF MY MESSAGE IN THE SUPPORT CASE IN OVER 3 MONTHS, i AM REQUESTING YOU REOPEN A NEW CASE ASAP AS I STILL HAVE NOT BEEN ABLE TO REDEEM MY CASH-i have not been able to redeem my $34.11 for 4 months now, everytime I go to transfer it to paypal I get a error message. I am requesting YOU transfer it to my paypal for me 10/19/2023, 7:15:41 PM $34.11 Declined 1fb8d495-414b-47b4-80d6-c22916b74035
Business Response
Date: 11/06/2023
Dear Summer C,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/06/2023

Complaint: 20798727

I am rejecting this response because: the message your agent your agent sent me below is not correct YOU DID NOT sent anything to my paypal!!!!!!!!!! my paypal is ********************* and there is NOTHING THRE FROM YOU>>>>>>>>> please send the money to *********************

Hello,

This email is regarding your Cashback concern. We receive feedback from our relevant team that we manually added the $34.11 to your PayPal. We humbly suggest to please check your PayPal account.

Thank you for contacting Microsoft Rewards support and look forward to resolving this issue for you as quickly as possible. Have a nice day!

Best Regards,

*****
Microsoft **************** and Support

Your support request number is ********** if you need it.

Sincerely,

Summer C
Customer Answer
Date: 11/08/2023
LAST NAME IS CRO
Business Response
Date: 11/16/2023
Dear Summer **************** you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking,we were able to confirm the case has been closed as our agent stated they provided the instructions you need to follow to address this matter. Please follow these instructions to get a resolution. We also apologize for the last name on the previous emails, as our case didnt show your last name at the beginning.

Considering theres no further action we can take regarding this matter; we consider this complaint as closed.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Summer Cro
Initial Complaint
Date:10/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot reset my password due to 2 factor authentication being turned off and not having access to the email option for recovery. They refuse to allow me to just osr my phone number that is on file. They have no way of contacting them via phone for assistance and no actual human to chat with. Only an AI. I filled out the account recovery form and received an automated email stated they're going to ignore it because 2 factor authentication was turned off. Absolutely abysmal business practices providing no way of receiving actual assistance with this.
Business Response
Date: 11/03/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son just woke up to get on his Xbox and when he woke up it was showing his account is banned for a year because of something that happened this morning. But his Xbox was not even on and his account was not even being used so how can it be banned when it was powered off in my living room while I was in the kitchen cleaning. He has then spent about an hour trying to contact y'all 3 different ways with no response. I'm trying to figure out what is going on and why he is being accused of stuff with not information given and when I have paid for a year membership so I also want to make sure if the account is banned that money is refunded back to me along with the monthly money for the game account since it seems a messed up thing since e nothing in the email said you be returning the money to me. The email address for the account is ************************
Business Response
Date: 11/03/2023

Hi ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your sons banned account issue. A senior member of our Microsoft Xbox account team will investigate this matter and contact you directly to work toward a resolution. Your new case number **********
Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/12/2023
I received one email asking for more information and I responded and then I have not heard anything else from them. My issue is not resolved they have done nothing or contacted dme other then asking about issue then ignoring each email I send
Business Response
Date: 12/06/2023

Hi *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your sons banned account issue.
After further review, based on the case number ********** you were contacted at ******************** but we never got a response from you.
You can submit a case review on your own.
Xbox device suspensions and bans | Xbox Support

Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Microsoft Surface Slim Pen 2 from my local Best Buy on December 18, 2022. The product has a one year warranty from the date of purchase. I have tried every possible way that I can find online to file a warranty claim for the pen as it has completely stopped working after using it a total of three times since I purchased it. When I try to go through the process of submitting a warranty claim for the device through ********************'s website, I'm required to register the product using the serial number. When I register the device to my Micrsoft Outlook email account ************************** it indicates that the warranty period ended on October 7, 2023. How would it determine that when I've never registered the item previously, and I have the proof of purchase from Best Buy stating that I bought it on December 18, 2022? Once the Microsoft website indicated my warranty was expired (which again, it is NOT expired), I have been given no options for contacting someone (via email, phone, chat, etc). I found a support phone number, and I tried that, as well. Again, the automated system asked for the serial number of the device. After I repeated the serial number to the the automated system, I was again told that the device is out of warranty and not given any options for contacting anyone to provide proof of when the device was purchased. It almost seems as if this system is purposefully convoluted with no options for talking to a human to explain that the device is in fact still within the one year manufacturer's warranty period. This seems to be a deceptive practice, and gives me (the consumer) very little confidence that Microsoft wants to honor their warranties.
Business Response
Date: 11/03/2023
********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution.Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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