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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,206 total complaints in the last 3 years.
    • 2,083 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone charged $69.99 + taxes on my ******* phone bill. So, I called *******. Apparently, someone made a purchase through ****** play store. ******* blocked any future charges but can't help me with the $69.99 charge. Because it's a Microsoft purchase. When I call Microsoft? I get a message to go to the online chat. As I chat with the person, they ask for your debit card number. They want to take $1. Then, take $48/ month so I can dispute these charges.No Live person available. When I don't give them my debit card numbers? They hang up on **** feel like there is no recourse action I can take. How frustrating! ?? Wow Thanks for your purchase.Purchase details ****************** number (XXX) XXX-**** recently made a purchase from Microsoft Store.For more info, sign in to My ******* to view your purchase details or block future purchases. Have questions? Visit our FAQs.Purchase details Vendor:Microsoft Store Cost:$69.99 Plus applicable taxes Date:03/01/2023

      Business Response

      Date: 03/07/2023


      HI *****

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charges incident. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are having problems using Microsoft outlook 365 and paying a lot of money for it. The system has serious faults and problems which Microsoft support located in ***** has not addressed in about a year. The problem has grown to a point where we are now unable to mark an email as spam, or ****** an email that was marked as spam by their system, cannot pin an email, cannot encrypt, attach files. Their support team is not a real support team but an answering service that does nothing to help customers. We pay thousands of dollars for this and Microsoft's CEO should get involved. We are looking for other impacted users to file a class action lawsuit. We have lost significant time and money dealing with this and Microsoft management is turning a blind eye. Fix your software.

      Business Response

      Date: 03/07/2023


      Dear ************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau. First at all ,allow us to apologize for this issue ,since you are very important for us.

      Nevertheless,The service request has been created for investigation # **********.We will monitor your support case through resolution.
      We really appreciated the time you have taken to be in touch with us.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 03/07/2023

       
      Complaint: 19526669

      I am rejecting this response because:I would like to read their resolution to this problem. Their response only states they review the issue. They have been saying this for a year. 

      Sincerely,

      ************

      Business Response

      Date: 03/13/2023

      Hi ************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau.
      Based on the service request # **********

      We suggest contact the person who is handling your case for further assistance. 

      In case you do not receive any response or assistance, please contact us back to create a new case. 

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased HP PC with a microsoft processing system. Replaced processing system with Lenox, three years ago. Microsoft continues to charge my **************** account *****. The transaction code is Z523P90205J1, Card Ending 0-61014. I have tried to contact Microsoft without success. I have protested and challenged my AMEX account without success. Could you please help. Thanks,

      Business Response

      Date: 03/06/2023

      Dear ***************** ,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau. Firt at all ,Allow us to apologize for this issue ,since you are very important for us.

      Nevertheless,The service request has been created for investigation # **********.We will monitor your support case through resolution.

      We really appreciated the time you have taken to be in touch with us.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 03/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My NEW outlook email account is locked and Microsoft has blocked me from changing my password. I am directed to a form to recover the account, which continually denies me access. I had to contact Microsoft through a different account, and I was able to get a case # (********) and one email from support. AGAIN, I filled out all the questions, however I cannot get a reply. I have paid for this subscription and I have the right to use this account. My internet company was setting up the emails through my webpage and I'm also getting charged for their time that is being focused on this issue. It is impossible to get support from Microsoft.

      Business Response

      Date: 03/06/2023

      Hi ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your outlook account access issues. Would you be so kind to provide you outlook account in order to create a ticket for further assistance and see if possible,for you to regain the access. 

      Consider that you have to approve the manual validation process to regain the access.

      We will be waiting for your response.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft has been collecting the amount of $**** from at least 5/2021 from my bank account with **** of America. I do not have a transaction number because they do not provide one. The amount is nominal but I have tried to cancel whatever account they are collecting for. To log into microsoft you need a user name and a passcode to log and I have tried the following emails to log into a microsoft account that I may have including: ************************* *********************** ************************** and *********************** All of these accounts say that I have not purchased any microsoft product. I have tried calling microsoft at the the number that appears on the bank statement and the phone number provided is for paypal? And I do not have a paypal account. There is no contact information on any webpage for microsoft and the virtual assistant is no help. I have cancelled this transaction with my bank and I would like a refund for this product because I have tried help.microsoft.com. to cancel or find out which account (email address) is linked to this charge but they just give you the run around and send you to different articles. I want a refund or adjustment for the charges to my **** of America account ending in **** of at least 21 months in the amount of $160.65. I know the monthly amount is nominal (****) but it adds up and I really do not have the money to be paying for a product I don't have access to and/or don't use. Please help. I am attaching snips of the account and the payment options.

      Business Response

      Date: 03/06/2023

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debit card was charged $99.99 for Xbox. I do not have an account so I can't speak with a customer service rep. I have tried to contact Microsoft several times without any luck

      Business Response

      Date: 03/06/2023

      Hi ***************************,

      Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit  ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

      Sincerely,

      Microsoft Corporation.

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/11/23 A purchase was made on Xbox in the amount of $49.99. There were 5 total purchase made in the time span of a week but the other ones were successfully refunded to me. These purchases were made using my card without my knowledge so I reached out to Microsoft in attempt to get a refund. In the attached images my case was escalated and I was told I would receive my refund soon. 4 out of the 5 purchases were refunded as shown in the images, so I reached out to Microsoft asking about the $49.99 purchase. I was told they would escalate the case to figure out the issue as it shouldve already been sent to me. Today I received an email stating upon additional review my refund has been denied because they already sent it. In the attached images that was also sent to Microsoft before they decided to deny it, I never received anything from them. That was the whole point of the escalation and Ive waited patiently just to be told they arent sending me anything. I would simply like the refund that was supposed to be sent out to me over 2 weeks ago.

      Business Response

      Date: 03/06/2023

       Hi *******,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your refund request. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is an issue with my account being associated with another service. They cannot give me any details as to what my account is linked to. They also cannot provide me the ability to unlink my account from the other service. This is a security risk, and I dont feel heard when communicating with the company. Others on Microsoft message boards have expressed the same issue with no resolution.

      Business Response

      Date: 03/06/2023

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issues. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is **********.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:02/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately last May or June I received a notification for updates to my desktop. As with any other time I've received one, I clicked on "update windows". It wiped out all my files and made it difficult to get into many menus and icons. I went online and checked into a chat with tech support; While taking a minute to locate some info for the tech support I was chatting with I received a text stating that I was taking too long to reply so they were assuming I was no longer chatting with them. When I tried to reply, they already terminated the chat.Occassionally, I try to go into the "Q&A" section of their site and after spending time typing a description of my issues I receive a notice of "Oops, there seems to be an issue" and they give a string of letters after the statement. While researching on the internet, I've seen a lot of complaints similiar to mine.Maybe I'm crazy, but it feels like Microsoft is purposefully avoiding the issue.

      Business Response

      Date: 03/06/2023

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Windows issues. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is **********.

      Sincerely,

      Microsoft Corporation

       

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has happened 2 times now. Microsoft as a whole, releases "updates" as in now windows 11, before it was windows 10. And at the time when both were released, i had laptops. They worked completely fine, and then these updates release and have ruined one laptop, and now this one as of the update on saturday night, no longer works properly. Now i request to not have these updates happen. Both times i didnt want them, and then in the middle of the night the updates happen anyways. I have contacted them both times, with zero response. As i am furious to have a $1700 laptop and now a $700 laptop both be ruined by an update i do not request or want or use, but am forced to accept. Thats alot of money to have just turn to junk due to an update. When it worked perfectly fine before said updates. I contacted both of the different computer companies, and also did not ever recieve a reply. Its also frustrating. But mostly it is very upsetting that a huge corperation like that is allowed to just internally destroy a perfectly good device because they decide its time. Its not even as if these computers were old. One was 2 years old, barely, and the other has just passed 3 years.

      Business Response

      Date: 03/06/2023

      HI *****,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding Windows updates issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

      Sincerely, 
      Microsoft Corporation.

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