Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,203 total complaints in the last 3 years.
2,078 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a annual subscription for Microsoft 365. I forgot the password and attempted a few possible options. My Account was locked and have been trying to solve the issue on the Microsoft Online support. Microsoft has moved all the support online and they do not give any access to an agent support or a chat support. I have gone to the routine, they suggested I fill out a form for the to review the recovery of my account. It has been a week, I filled out the form and initially I was given a case number. So far I have not heard from Microsoft and am unable to do my work because I am locked out of my account.Microsoft should have an option to talk of chat with an agent in case all other online venues do not have the capability of solving the issue at hand.Please assist in recovery of my Account.
Business Response
Date: 03/31/2023
Hi ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft office 365 access issues. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

Customer Answer
Date: 03/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. if they call me within a day or two.

Sincerely,

***************************
Customer Answer
Date: 04/05/2023
Greetings,

A few days ago I received correspondence from Microsoft that an Agent was going to call me to resolve my issue and I reported positively to BBB which closed the case. However, Microsoft did not call me instead they sent me an email asking e to follow the process I have been following for almost two weeks. I have responded to them to follow through with their promise to call me instead of subjecting to same Russian roulette that took me to an endless cycle with no resolution. Please open up the case again.

Thanks,
***************************

Business Response
Date: 04/13/2023
Hi ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft office 365 access issues. Based on the previous Service Request **********
We suggest you follow the instruction in which you need to fill out the manual validation form or contact back the person who contacted by email to receive assistance again
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:03/26/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has been advised on five (5) separate occasions to remove the same images of private property using their content removal process but are consistently failing to take actions required to remove the unwanted content. They are the ONLY large corporation which has failed to comply with multiple request. Blurring a license plate does NOT meet our requirements. The entire property needs to be blurred, as ******* apple and others have already complied for state statute purposes.Microsoft continues to send generic responses while removing all the previous content with multiple failed attempts to resolve with regards to the same request.Theyve now been requested to remove or blur specific maps images of private property (again) following their multiple failures to remove images of the inside of private dwelling from old and outdated webpages they refuse to remove from their crawler or update accordingly due to their content removal tools being completely broken with user unable to remove outdated cached content which they continue to post daily. They also require user to have an account to even attempt to use their content removal tools, which is unacceptable. Users shouldnt have to give more information (including phone numbers) just to login and use Microsofts content removal tool. This is called user coercion as they are forcing user to provide further information in order to qualify for any formal request removal of the same information they sourced and post on their own hosted sites and search results. Why should the user need to confirm anything? Why should the user have to do anything but generically ask you to remove content with the specific web link provided?If they truly cared about their product and accuracy of their searchable content, then why am I having to create this case after years of back and forth with such a badly managed and behaved company.Shame on Microsoft for requiring such effort and info to use tools that dont work.
Business Response
Date: 03/31/2023
Dear *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/01/2023

Complaint: 19854291

I am rejecting this response because:
Microsoft Corporation has done nothing to remedy this request or issue since it was advised of the request on September 27, 2022.
Microsoft Corporations required methods to request removal are unnecessarily difficult to use and require login credentials with two-step verification in some cases.
As of today, Microsoft corporation has just sent an email notifying theyve now closed this request, with no explanation regarding what was done.
Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Weve confirmed Microsoft Corporation has done nothing to complete this request or blur the front of this private property and is still showing the same information weve requested multiple time be removed at the following link below.
*******************************************************************************************************************************************************************************************************************************************************************************************
You need to blur the home facing eastward for any links which the Microsoft corporation chooses to host with its own bing map street view image data for the longitude and latitude used in the link above.
We are very disappointed how Microsoft has handled these multiple requests since last year and how much effort an individual must put forth to get a +5B corporation to perform such a simple task while adhering to its own policies.
We noticed you provided links to give a response or feedback in your service request closure notification but when the use selects the no response for answering the question Did we resolve your issue?, there are four individual steps but first three are simply star ratings with fourth step being a comment box.
Please advise when you will blur the image of this property, which youve now been requested six times to do so.
Please advise when you will fix your outdated content removal tools such that they actually remove content which is no longer shown but yet you continue to post in your crawler updates for people to see upon immediate key word search. Currently Microsofts tools default to a blanket statement stating the content specified is not found, again failing to act as your policies are currently written.

Sincerely,

Nunya B
Customer Answer
Date: 04/16/2023
*************************
Business Response
Date: 04/20/2023
Hi Nunya B,

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. As you already have been given a case number please work with our agent to reach a resolution,all Microsoft support is given through official Microsoft channels for your safety.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 04/24/2023

Complaint: 19854291

I am rejecting this response because:
Request has not been fulfilled, nor has previous closed requests through support channels internal to this business, hence this case. The only communication provided so far is that team engaged months ago is again working on the request, but still no actions taken. Waiting for business to complete the six month old request for case closure.
Business Response
Date: 05/03/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/09/2023

Complaint: 19854291

I am rejecting this response because:

Please discuss further details with ***************************************** with regards to escalation case 11219699. They have been notified yesterday that one of the pages requested was not adjusted as requested. The link to this page has again been provided and communicated to the company and ******************. Unfortunately he provided a link to a different site or image and asked to submit another request using the link provided. This was completed as of today and waiting for the image data on that specific page to be adjusted since they missed or forgot this link from the original request ***** was supporting. Will advise once resultant actions requested have been completed by the company.
Thank you
Initial Complaint
Date:03/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last 4 months I've been trying to reset my password on my Outlook account. I am constantly being asked to give a cellular number of a phone that I no longer have, for them to text me to confirm I'm the person who own my account. I was informed on the site that I would be able to reset my password after 30 days each and every month and never given the oportunity to do so. I attempted today and told I will have the oportunity on April 25th. I see a pattern and don't believe I will be able to do so then. I have valuable files and folders in my OneDrive account I need to retrieve, I have been blocked from them by Microsoft. The only option they provide is to cancel the account. Which I refuse to do.
Business Response
Date: 03/31/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/25/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 28, ********************************************************************** buy demanding that I constant pay them money every month for some stuff called Microsoft *********************************************************************************** which I want my service re4tiurn and then they be removed from being able to do again to stop charging people because this should be free from this is not something that they should be allowed to do every month are year thank you
Business Response
Date: 03/30/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 21st I received an email from Microsoft saying that "The Xbox Safety team has found that recent behavior by the Xbox profile based on your email address violated one or more terms of the Community Standards for Xbox or Microsoft Services Agreement." I went to their website and appealed their decision asking them for evidence showing me what I am being accused of, and letting them know this must be some kind of mistake for the only service I use to communicate from them is providing reviews and all of my reviews have been written in a very formal matter explaining what i liked, what I didn't like, and what I would like for the game/app creator to do in the future, to which I received a very generic answer saying the following:"This account was suspended for posting inappropriate reviews on the Xbox Store. This can include but is not limited to writing reviews with the following:Profanity, harassment, slurs, or otherwise inappropriate language Intent to harm or harass another person or group Posting links to illicit websites Posting links in order to solicit or spam Personal information belonging to yourself or other individuals References to hate groups, terrorist organizations, or notorious figures Inflammatory text or links directed towards specific demographic groups"They provided me with no evidence to prove what I am being accused of, sent me a message that looks like it came from a computer or a template, and my account was summarily "suspended" permanently. The term suspension implies that at some point it can be continued, however, this is a PERMANENT action they have taken against me, and in doing so, they have effectively stolen hundreds of dollars from me and all the digital purchases I made, to which I have not access to PERMANENTLY.Microsoft provides no way to communicate with the team in charge of "suspending" accounts, so I called their customer service and asked to get my case taken up the chain of command, but received no resolution.
Business Response
Date: 03/30/2023
HI ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension action against your account. A senior member of our Xbox Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 03/30/2023

Complaint: 19853254

I am rejecting this response because:
I already submited a case review of the accusation for which I was provided no proof. The team in charge of the "suspensions" finalized my case by making it as a permanent "suspension". A suspension means that the possibility to continue at another point exists, making it a permanent "suspension" means there is no such a thing as a way to continue forward with the use of my account, and that there is in fact theft coming from Microsoft for Microsoft is not refunding me the hundreds of dollars I spent on digital content, and is also keeping me away from accessing any progress I may have made in my purchases. I provided the better business bureau with the generic/computer template answer I was given and informed them of the fact that they (the team in charge of "suspensions) provide no way to contact them.

My requests were to have Microsoft provide actual proof of what it is they are accusing me of doing; to remove the "suspension" completely, or just keep me from posting product reviews, while giving me full access to my account and everything that belongs to me; to transfer all my purchases and progress to another account; or lastly, to give me a full refund (tax included) on all the purchases I made, which I currently have no access to. I think these are very fair requests.

Your last email, which I included a copy of provides no way to move forward for everything it says is the same things I had already done and "I'm sorry we can't do anything and will not be providing you with any help to move the case forward for a satisfactory conclusion. CASE CLOSED". I want my case to be pushed further so the higher *** can be made aware of the treatment/theft their company is forcing on its paying customers.

Sincerely,

***********************
Business Response
Date: 04/10/2023
HI ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension action against your account Based on the previous Service Request **********
After further review, we stand with the agent's response.
We are sorry for the inconvenience that this may cause you.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 04/13/2023

Complaint: 19853254

I am rejecting this response because: 1. Microsoft has yet to provide proof of that which they have accused me of doing. I keep asking for Microsoft to show me what exactly it is, as in show me the post they claim violated their "community standards" and none of the messages they have sent me are showing me anything as far as proof of their claim. 2. Microsoft is essentially incurring in theft, as I no longer have access to my digital purchases nor any progress obtained in all my purchases (physical or digital), and they are unwilling to refund me my money in full to include what I paid in taxes.

In the end none of Microsoft's messages have provided me with the evidence I have been requesting from the very beginning, yet they remain impune from this theft for they are not willing to give me a full refund or transfer my purchases to a different account from the one they are not willing to reinstate from the permanent "suspension"/termination. There is no valid excuse any company/corporation however big or small can provide that would make theft legitimate against a paying customer.

Sincerely,

***********************
Business Response
Date: 04/18/2023
HI ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension action against your account As stated previously and according to an existing Service Request **********

We stand with the agent's response. For further information review the code of conduct.
We are sorry for the inconvenience that this may cause you.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 04/21/2023

Complaint: 19853254
I hope that this time whoever gets this letter, actually reads it in order to stop Microsoft from giving none answers and to stop Microsoft's theft towards its customers. I have included all of my previous messages including Microsoft's latest none answer so it can serve as proof that none of what I have stated has been addressed by Microsoft's employees and the theft continues.

I am rejecting this response because: 1. Microsoft has yet
to provide proof of that which they have accused me of
doing. I keep asking for Microsoft to show me what
exactly it is, as in show me the post they claim violated
their "community standards" and none of the messages
they have sent me are showing me anything as far as
proof of their claim. 2. Microsoft is essentially incurring in
theft, as I no longer have access to my digital purchases
nor any progress obtained in all my purchases (physical or
digital), and they are unwilling to refund me my money in
full to include what I paid in taxes.
In the end none of Microsoft's messages have provided
me with the evidence I have been requesting from the
very beginning, yet they remain impune from this theft for
they are not willing to give me a full refund or transfer my
purchases to a different account from the one they are not
willing to reinstate from the permanent
"suspension"/termination. There is no valid excuse any
company/corporation however big or small can provide
that would make theft legitimate against a paying
customer

Sincerely,

***********************
Business Response
Date: 04/26/2023
HI ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension action against your account As stated previously and according to an existing Service Request **********

We stand with the agent's response. For further information review the code of conduct.

We are sorry for the inconvenience that this may cause you.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 05/04/2023

Complaint: 19853254

I am rejecting this response because: Microsoft has refused to read the 3 previous letters and instead of providing answers to everything stated in them, they provide a template none-answer as if written by an automated message system and they show no proof of their accusation, meanwhile their theft continues.

Sincerely,

***********************
Business Response
Date: 05/10/2023
HI ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension action against your account As stated previously and according to an existing Service Request **********

We stand with the agent's response. For further information review the code of conduct.

We are sorry for the inconvenience that this may cause you.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 05/12/2023

Complaint: 19853254

I am rejecting this response because: Microsoft has
refused to read the 4 previous letters and instead of
providing answers to everything stated in them, they
provide a template none-answer as if written by an
automated message system and they show no proof of
their accusation, meanwhile their theft continues.

Sincerely,

***********************
Business Response
Date: 06/01/2023
HI ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension action against your account As stated previously and according to an existing Service Request **********

We stand with the agent's response. For further information review the code of conduct.

We are sorry for the inconvenience that this may cause you.
Feel free to visit Microsoft.com. to get further assistance.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 06/02/2023

Complaint: 19853254

I am rejecting this response because:
Microsoft has refused to read the 8 previous letters and instead of
providing answers to everything stated in them, they
provide a template none-answer as if written by an
automated message system and they show no proof of
their accusation, meanwhile their theft continues.

Sincerely,

***********************
Business Response
Date: 06/08/2023
HI ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension action against your account As stated previously and according to an existing Service Request **********

We stand with the agent's response. For further information review the code of conduct.

We are sorry for the inconvenience that this may cause you.
Feel free to visit Microsoft.com. to get further assistance.

Sincerely,
Microsoft Corporatio
Customer Answer
Date: 06/09/2023

Complaint: 19853254

I am rejecting this response because:
Microsoft has refused to read the 9 previous letters and instead of
providing answers to everything stated in them, they
provide a template none-answer as if written by an
automated message system and they show no proof of
their accusation, meanwhile their theft continues.

Sincerely,

***********************
Business Response
Date: 06/15/2023
Hello,

Your email was forwarded by our Executive Customer Relations team to ********************** Safety for further investigation.

After further review of the circumstances leading to your accounts suspension, we have determined that the ban was issued accurately due to the amount of reviews that were posted by your account in succession. However, after reviewing the circumstances of the violation and related activities, we are lifting the suspension out of compassion and to encourage reform.

Please keep in mind, this account was originally issued a permanent suspension for directed harassment of others through disruptive and inappropriate content, excessive usage of Xbox Live communication features, or spam. To prevent further suspensions of this nature, please avoid behaviors that could be considered spamming in both private and public messaging on Xbox Live services.

Going forward, please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans.

For additional information about how to participate on Xbox Live in a safe and productive way, please visit the Microsoft Services Agreement (**************************************************************),and the Community Standards for Xbox (**********************************************************************).

Best regards,
--The Xbox Safety Team
Customer Answer
Date: 06/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/25/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 17th I attempted to purchase a gift card on the minecraft website. On the gift card page was advertised save 15% ON THIS ITEM. Upon going to checkout the code provided would not apply. Upon contacting the business via email they stated it was an error and only offered an apology.They falsely advertised a coupon code and promised a discount that wasn't delivered upon. When requesting a code that would work for the correction of their error I was told no. It is the law not to falsely advertise but it seems Microsoft/minecraft does not care.
Business Response
Date: 03/29/2023
Hi ******
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the feedback as to the advertisement / discount concern.
We have recorded your concern and submitted to avoid future wrong promotion about our products.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to register my LifeCam Studio at www.Microsoft.com/accessories/warranty, as specified on the box. Unfortunately, it does not appear that this site will accept registration for this type of device. The site is not user friendly nor designed to promote contact beyond that of a self-help troubleshooting. Kindly advise how to proceed.Sincerely,*************************
Business Response
Date: 03/30/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/30/2023

Complaint: 19851284

I am rejecting this response because:

After reaching out to the ***************** an agent reached out to me. She provided a phone number for Warranty repair. The *** advised that I needed to visit a URL. There, only warranty information for XBOX and Surface was available. The support agent, after being asked to do so, advised she could not provide a step-by-step set of instructions on how to register the warranty. When asked for the contact information for a supervisor she resisted and has not provided this. The camera itself does not work on my Macbook. The instructions online indicate that QuickTime is necessary and this is no longer available for use on Mac. This is terrible. Aside from the camera, I bought a tripod and a USB-C converter. This is a total ripoff.

Sincerely,

*************************
Business Response
Date: 04/06/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Issue. Please check ********************************************************************************************************************* or ********************************************************* for a warranty information or registration of a device.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/13/2023

Complaint: 19851284

I am rejecting this response because:

Repeated messages to their support staff take one in circles. Answers more instructors are clear. Policies do not reflect what prevail with any other economy that offers warranty support.
Sincerely,

*************************
Business Response
Date: 04/20/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Could you please clarify your rejection so we can provide a solution to your issue.

Sincerely,
Microsoft Corporation.
Customer Answer
Date: 04/24/2023

Complaint: 19851284

I am rejecting this response because:

I certainly can. There are no clear instructions on how to contact someone and obtained a Return Authorization and label. The phone number provided, after navigating the Interactive Voice Response (IVR) system, advises to visit a ******************************************. It only allows for registration and support for the Xbox and Surface Devices. A screenshot is attached showing one of the pages one can visit, after clicking on one of the links on this section, How do you register the warranty for the LifeCam Studio? Although it is great that the proof of purchase would serve to support coverage, it is outside of the realm of that which is customary to not allow for an actual registration. If it is OK for Xbox and Surface, then why not for the LifeCam Studio?

Sincerely,

*************************
Business Response
Date: 05/02/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. This link will take you to the Microsoft support page were it will show steps on how to register or update the warranty.
*********************************************************************************************************************************************************************************************************************************************************************************.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/08/2023

Complaint: 19851284

I am rejecting this response because:

They only register warranties for Surface, Xbox, and Kinect.

Sincerely,

*************************
Business Response
Date: 05/16/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. If you purchased the device directly from the Microsoft store the device should be covered with the three year warranty with your prove of purchase.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/18/2023

Complaint: 19851284

I am rejecting this response because:

Is this taking ownership of a problem? Arent the manufacturers stress to register the warranty? Lets understand that this is an ********************** that is answering this! When you register a warranty you are able to get a return label and instructions. The phone number they provided takes you through prontos which tell you that you have to go through the website for support. The site only does Xbox and a couple of other devices. How do I get service if the device breaks? The indicate they will fix itbut how does that go from being something in theory to actually getting it done?

Sincerely,

*************************
Business Response
Date: 05/23/2023
Dear *************************,

If the device has any issues at all during the warranty period (1-3 years) by contacting support and providing them the proof of purchase, it can be the receipt or a screenshot of the purchase email, after providing the previous the customer support should help you with the return label and any logistic needed.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/02/2023

Complaint: 19851284

I am rejecting this response because:It is entirely unacceptable to consider poor faith by an organization like Microsoft to not offer true support. The overall context of the responses were designed to deflect responsibility.

Sincerely,

*************************
Initial Complaint
Date:03/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Xbox X video game console it died around December. When it died it had my Halo infinite game in it around $60 which I couldnt get out. I sent it for repair with a note explaining the issue around Jan and got the console mailed back to me minus the game. I have tried numerous times to reach out to Microsoft and have not received any response back. I have tried sending online messages with no luck also they cannot be reached by phone. I just want my game back.
Business Response
Date: 03/29/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely
Microsoft Corporation
Customer Answer
Date: 04/03/2023

Complaint: 19850782

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 04/11/2023
I did not receive a real response from Microsoft to my initial complaint as seen in my response and their response ( see attachments). My complaint wasnt even mentioned
Business Response
Date: 04/19/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.We were able to confirm the past case was closed without resolution, this was because our tool was presenting issues to receive customer communications. We do apologize for this inconvenience.
Please allow between 5 to 7 business days for an agent to get in contact with you. We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/24/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint with how Microsoft is handling its Outlook (or "Hotmail") email accounts. For weeks prior to March 1st, they were issuing warnings that the storage had to be reduced to a certain size. I did that. Then, all of a sudden, without warning, they changed the parameters and said the storage had to be reduced to a far lower size. But they backdated it for February 1st! This is outrageous. And on top of that, they make it nearly IMPOSSIBLE to delete old emails and attachments because once you delete them, they just sit in the trash folder for days and weeks on end, without being able to be deleted.This is a SCAM to FORCE the customers to pay money to keep this FREE email account active. It's a total scam and they must be punished.
Business Response
Date: 03/30/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I disputed a Microsoft charge for a "family Office 365 account" made in December 2022 (continue to use my individual 365 account paid by a different credit card). Capitol One reversed charge when Microsoft denied my claim and I spent a couple of hours getting Microsoft to see the email they sent me a year earlier saying the account should have been closed during the free trial period, and in February they agreed they should not have billed me and to resubmit to Cap One using copy of their transcript to prove I didn't owe charges. Made several attempts to get Cap One to resubmit and they keep refusing, the latest denial saying I waited too long even though my attempts started well before the deadline. Enclosed specific outline of dates of attempts, summary of Microsoft transcript and copy of email from early 2022 where Microsoft stated the account was closed.
Business Response
Date: 03/29/2023

HI ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your charges and refund request as to Microsoft subscription. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service Request is **********

Sincerely,
Microsoft Corporation.

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