Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,304 total complaints in the last 3 years.
2,173 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft account was recently hacked. I was able to catch on pretty quickly, even still the hackers were able to take over the account and change all the information. I contacted support as quickly as possible and tried to recover my account. They did an internal investigation and even explained to me that they know that there was fraudulent activity on my account and could prove that IT was actually me who owned the account they locked it and would not return it to me. I have been on the phone for hours trying to connect with a live representative. It even rejected my number from trying to call and just had the same automated voice repeat the same thing to me and hung up when it finished. When I called from a different number I was finally able to get somebody on the phone, they just passed me along because no one could help me with my problem and they ended up hanging up on me. The account is still locked at the moment and I am still waiting for a response from their team. I want this issue to be resolved by removing first unlocking the account and then removing the email that it was changed to and to have full control over my account again.
Business Response
Date: 07/17/2023

Hi Sentuh,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your compromised ?Microsoft account. A senior member from Microsoft team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is 7021184582

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a couple of issues which I have not been able to resolve regarding Microsoft outlook. I need tech-support, because for some reason that I am not able to figure out, I am not able to enter an email address in the two line, therefore I am not able to send email from my MacBook Air. I tried to find tech-support online, went through the entire process of online troubleshooting, and still, there is no way to seek assistance from Microsoft that I can find. Also, I have an issue with my storage limit, which I think is lower than the plan Im on. I also have tried to resolve other issues with Microsoft, including that email address is on my safe list keep getting diverted to the junk mail, folder, and vice versa. There is a large amount of spam coming into my focused inbox.
Business Response
Date: 07/18/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your outlook. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021218717.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/25/2023
Hello, I've been contacted by a customer service representative who is monitoring and will try to assist. Many of the issues seem to be known problems on the Microsoft email platform that Microsoft has not resolved.
Customer Answer
Date: 07/28/2023
BBB notes the complaint has been closed with the notation - "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied. Microsoft did have a tech support person contact me and they are trying to help. The fact that Microsoft makes it exceedingly difficult to get support is problematic and the main reason I filed the BBB complaint, to get a contact who might be able to help. I wasted about 7 hours on two or three chat sessions prior where rep after rep (sometimes 6+ reps on one chat session) provided incorrect information and no assistance at all. The tech who the BBB complaint caused to contact me is lovely and it trying to help, but these are known issues that Microsoft Outlook has not solved, for over a year. Issues include excessive junk mail in the focused inbox and email safe and junk lists that don't work as intended. Also issues deleting data when I spend hours deleting just to see the hundreds of emails haven't been deleted several days later. The fact that some of these issues have been known to Microsoft for over a year makes it surprising that they haven't yet been able to "fix" them.
Initial Complaint
Date:07/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive purchased through microsoft a game server that does not work as well as an in game item that is broken and unplayable. I want a refund of this and they denied me a refund while knowing that they have a broken item which i did explain in my message to them.
Business Response
Date: 07/17/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7021187033.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/17/2023

Complaint: 20308551

I am rejecting this response because:
I just want a refund. Not anything less

Sincerely,

***********************
Business Response
Date: 07/28/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking,we were able to confirm the case has been closed as you didnt answer any of our agents communications. Please get back to our agent so the case can be reopened. In case you arent able to get the case reopened, please let us know,so we can provide further assistance.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/10/2023
Microsoft NEVER reached out to me at all and are not taking this complaint seriously. If the BBB doesnt help resolve the issue im going to go to a higher governing power to get them to force this issue. Microsoft is scamming ppl with bad products and the BBB is allowing this to happen.
Business Response
Date: 08/16/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/01/2023
Rejected response as microsoft still wont issue the refund for broken items sold on their store
Business Response
Date: 09/06/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* closed your case as there was no response from you.Please get back to our advocate to get the case reopened. If the case doesnt get reopened, we will provide further assistance. This is our last attempt to provide assistance as this is the second case that gets closed due to unresponsiveness.

We will continue monitoring your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/13/2023

Complaint: 20308551

I am rejecting this response because: no one has called me at all. How can i directly reach this individual?

Sincerely,

***********************
Business Response
Date: 09/22/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/25/2023

Complaint: 20308551

I am rejecting this response because: this has gone on long enough. Youve never asked me for any information before in years vefore this just for a refund. What makes this different besides wanting to drag out the complaint?

Sincerely,

***********************
Business Response
Date: 09/28/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Upon checking, we were able to confirm the case has been closed as there was a lack of information to process the refund. Also, our agent informed you about the lack of information and you became unresponsive. Considering this information, we will be closing this complaint as theres no further assistance we can provide and as well because we mentioned on one of our past communications that this was our last attempt to provide assistance as this is the third Tier 3 support case that gets closed due to unresponsiveness.

We consider this complaint as closed. We wont be answering further concerns regarding this matter.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/29/2023

Complaint: 20308551

I am rejecting this response because: microsoft has made false reports about me not communicating to close this issue. I was in process to get as much information as i could and even asked to send a picture I.D. and some other identifying material. This fraud that microsoft is presenting will be taken as a criminal offense if the microsoft team makes reports that i was not i contact because i was in contact and microsoft is just not wanting to deal with a disgruntled customer like me after they took my money knowing that the product sold was junk and not playable. So expect this issue to stay open until i get the resolution i deserve and want

Sincerely,

***********************
Initial Complaint
Date:07/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The dates at issue are from April 2019 - present, July 2023.My account has been charged $9.99 each month. My financial institution cannot stop the payments, it must be from the company.For that amount Microsoft was supposed to provide software. However, it has not. Possibly because of my older version of Windows (7).I have tried, on and off over the years to get this resolved. I have not been able to speak with anyone who can resolve this. I want the money to stop being withdrawn from my account and to be reimbursed for the time that it has - from the year stated above until the current date of 7/11/23, $519.48 . As I've said, I've tried to resolve this, however, life issues, death of a parent, Covid 19, caring for a child, etc. have sometimes made this a much lower priority. I am once again needing to have this resolved.Information that appears on my bank statement monthly is -EDI payment Microsoft **** TRN* Z520XW77ZMVG/
Business Response
Date: 07/17/2023

Hi *******************************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your?charge as to Microsoft service and refund request. A senior member from Microsoft team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is 7021183238

Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 07/18/2023

Complaint: 20307411

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting in November of 2022 and reoccurring monthly for 9 months Microsoft assisted me in "cancelling" my subscription first online then over the phone however it still continues even now. Their customer service says they cannot refund any of this because it goes past their 14 day refund policy but since it was a free trial game that was first downloaded then deleted now that version of the free trial is not able to be downloaded anymore and it will not accept my request to cancel this subscription. I do not have the extra $14.13 every month to pay for something I cannot and do not want to use. please get someone over there to help listen to consumers.
Business Response
Date: 07/17/2023
H ****,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding the trail game and refund request of the game Fallout.
We understand you, and we decided to make an one-time exception and refunded you the last 3 months and removed your payment instrument Mastercard x **** to avoid any future charge, in case you wish to purchase any other service you can add it but once the purchase is made you will not be refunded since you already exceeded the allowed refund per year.
You will see reflected the refund in the next 3-5 business days and depending on your financial institution it may take up to 30 days.
For future issues or guidance feel free to visit Microsoft.com

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:07/11/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a paying customer of ******************** as I subscribe to Microsoft/Office 365. Outlook does not start. I have exhausted every option on Microsoft's support site and I still am not able to get Outlook to start.Microsoft has no way for me to escalate the problem or contact live support. I am left high and dry owing to the fact that a product I am highly reliant on to conduct business is not available. Yet, it will still charge me.
Business Response
Date: 07/17/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021179227.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a subscription to Microsoft 365 which I have no memory of buying (maybe when I purchased a computer at Best Buy three years ago). On July 5, 2023, I was again charged $74.89 for this. I was charged last year on July 5th the same amount. I have tried to get this account canceled for months. No matter what I go to in Microsoft it leads me to "Cancel Subscription" and tells me this Microsoft 365 is not attached to any computer............therefore, I find no way to cancel this subscription.......Microsoft 365 Personal: Order Number 646b4254-a254-4929-b04b-3f1b0999744d Plan Price: USD ***** plus applicable taxes/1year Renewal Date: July 5, **** Please help me cancel this subscription which I have never used and do not want.*************************
Business Response
Date: 07/17/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have investigated your account and have cancelled the subscription and refunded the amount. For future issues please visit ************************************************ or call ************ to reach one of our agents to gain assistance.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife, ********************************* took out an XBox Live subscription on our joint credit card for my son in 2014 through her Microsoft account. My wife passed away on Feb 1st 2017. My family hasn't used this service in years yet Microsoft continues to bill my Chase card $39.99 every qtr for the subscription. I have tried numerous times to stop payment through Chase and call Microsoft to cancel. Microsoft will not allow me access to a live person through all their **** Support channels, just keeps telling me to login to my account if I want to cancel. I cannot do this as it was my wife's account and I don't have the password. I tried recovering the account through her email address but I keep getting blocked. Basically Microsoft is making it impossible for me to cancel this subscription and has been charging me $160 / yr for multiple years. I need somebody to please help me resolve this.
Business Response
Date: 07/17/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7021186749.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $3,000 computer from Microsoft and I have been given NO WAY TO CONTACT SUPPORT I do not have an account, I refuse to open an account with ********************** because I am not a puppet to be told waht to do by big corp.I refuse to be tracked and monitored by this dirty company.I NEED HELP WITH MY COMPUTER BECAUSE IT IS NOT WORKING AND i CAN NOT GO BACK TO THE STORE BECAUES i PURCAHSED IT ONLINE.I have called the support line, and a recording sahys that they no longer offer technical support to anyone without a microsoft account.
Business Response
Date: 07/17/2023

Hi ****,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your technical issues with your compute.
We understand you, to get assistance you need to have an account registered to validate the information.
You are entitled to decide whether or not to create a Microsoft account. You can feel free to choose the support you wish directly from Microsoft or a third party.
For future issues or guidance feel free to visit Microsoft.com

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft 365 was locked because my license expired. I purchased a new license. When ******************** unlocked my computer they unlocked the wrong computer profile. This caused an Apple IOS system to download on my **** Windows OS computer. This has completely ruined my computer and a loss of my files on my home computer. Plus Im being charged incorrectly.
Business Response
Date: 07/17/2023
Hi Marishawn Land,

Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 07/23/2023

Complaint: 20302837

I am rejecting this response because:
I attempted to follow the procedures via contacted Microsoft Support several times as suggested by this business before coming to this forum. I spent 2.5 hrs on the line and was transferred 5 times to 5 different departments (as stated in this initial response) All of whom stated they werent the department to handle my issue. The 5th online chat person stated I would need to speak to someone from Tier2. They said Someone from Tier 2 would call, and no one did. After 2days I replied to the same email again. Finally on Monday, July 10, 2023, a call occurred. I explained to the woman I was at work and my personal computer was located at my home. The Tier 2 Tech sent me an email and told me to reply back with a day and time was convenient for me. I did giving July 14, 2023 at 12p (noon) CST. I cancelled appointments and waited so I would be available. No one called me that entire day!!! I finally replied to the email AGAIN! The sentence stated NO ONE RETURNED MY CALL!!! That is when I decided to use THIS forum and filed a complaint Looking back through my emails I saw where AFTER I replied to the email again (Im assuming in an attempt to cover yet another error) a series of emails mails were sent 1 on July 14th around 9pm and a series on July 15th (the day AFTER my request) state they called and could not reach me (no one EVER called because my phone was with me and I remained home) and would have to contact the support link again. When I attempted to contact the support link I got some message that my Windows needed updating (both computers had been recently updated (WHICH IS THE ORIGINAL PROBLEM THEY UPDATED MY COMPUTER WITH THE WRONG PROFILETHAT USED AN IOS FOR WINDOWS ON A WINDOWS **** COMPUTER AND IT HAS DAMAGED MY LOCAL COMPUTER AND LOST EVERYTHING ON MY DESKTOP) So NOW we are just going in circleshence the complaint on this forum.
Now my computer is not functioning properly. Things disappear after I have found them and I still have not been able to locate ALL my files My backup drive was connected to my to my computer at the time this activity occurred so that is ALSO messed up. AND THEN someone went in and began tampering with the other computer that is located on their server. When I signed up for this service, it was explained to me that I would be downloading the programs to office. I NEVER WOULD HAVE AGREED to allow Microsoft access to my registries on my LOCAL computer and become an Administrator for my LOCAL computer. When they locked me out, I could not access ANYTHING until I made a payment. THEN THEY DOWNLOADED A PROFILE THAT WAS SUPPOSED TO BE DELETED IN 2019 THAT MEANS THEY MAINTAINED ACCESS TO MY PERSONAL INFORMATION ALL THAT TIME! I NEVER WOULD HAVE AGREED TO THAT.
So NO BBB I REJECT THEIR RESPONSE. MY COMPLAINT REMAINS!

Sincerely,

Marishawn Land
Business Response
Date: 08/04/2023
Dear ********* Land,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/10/2023

Complaint: 20302837

I am rejecting this response because:
Again, I just received a message stating the matter will be closed today 08-10-23 I was originally informed someone would be CALLING me These calls were NEVER followed up on after the initial call made during my work hours I just happened to check my email and happened to see the one sent today The impression I am having is documentation is being mailed to give the impression that follow up attempts are being made but NO ONE is actually PERFORMING the follow up My number is ************** I can be reached on Fridays between 10am and 8p Central Standard Time I HAVE seen that someone accessed the OTHER computer that I have on my Microsoft 365 account because they changed the settings on my printer This is very frustrating and the computer they messed up is no longer usable Items keep disappearing The **************** Support has not been of great assistance Things didnt begin that way but it has become progressively WORSE! PLUS they have access to information that I never knew they had access to AND did not delete information they were supposed to delete Im hearing that this frustration from Microsoft is common

Sincerely,

Marishawn Land
Business Response
Date: 08/22/2023
Dear ********* Land,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We will push your case, please respond back to those emails you are getting regarding this issue this way or agent is making sure you are still in the need of help.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/24/2023

Complaint: 20302837

I am rejecting this response because:

They had someone email me who told me they really could not help me with my issue I am going to report them to my states and the Federal consumer protection office I have been reading online where others have also had complaints about the handling of their information when using Microsoft 365 They have damaged my computer AND have access to my personal information This all is concerning to me

Sincerely,

Marishawn Land
Customer Answer
Date: 08/29/2023
Yes, I actually have documentation in the form of email and screenshots now to demonstrate how the companies call center representatives are indicating that they are addressing the issues BUT are NOT addressing the issues with their customers. I am currently at work but will have time to send the information to both BBB and if it can be forwarded to Microsoft. Your above statement from Microsoft is incorrect. Its not an issue of the attempting to address the issue and I wasnt satisfied. The companies customer service individuals are sending generating notifications saying they are taking actions that they either arent following thru with altogether or having customers schedule follow up calls and times that they are not following thru with. I am currently at work. I will be able to submit an email to you of both screenshots and emails sent to them regarding this matter on either Sep 1st or Sep 2nd if this system will allow me to do so. I will also be reporting Microsoft to my ****** Consumer and Attorney Generals offices because I still have a computer that no longer works properly because someone from there unlocked a computer profile (that should have been deleted in 2019) that had an IOS operating system to computer with a windows operating system. This caused their computers to Download a Windows for Mac to be downloaded to my **** computer and has caused that computer to no longer function properly.

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