Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,203 total complaints in the last 3 years.
2,078 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a email address of ************************** I purchased the extra store feature microsoft has for outlook Microsoft 365 Basic yearly. It's supposed to provide me extra storage and advance security for outlook email. Microsoft has not provided extra security. I am getting 20 plus spam emails in my inbox daily. There spam and philing filter doesn't work as advertised. Microsoft has failed to black list spoofed gmail address and other domains from sending me spam. This problem is a nationwide spam problem where Microsoft security has failed and they are complicated in enabling spammers and philing to furious on there platform. Microsoft need to give me what I paid for security and protection from scammer and philing attacks. Otherwise they are false advertising advance security services.
Business Response
Date: 04/05/2023
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Spam emails issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/30/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a digital game via their gifting system. I reviewed the technical requirements and it said Xbox Series X/S optimized. The gift code was sent and the person getting the gift redeemed the code on their regular non series X/S xbox. They allowed them to redeem the code, but then wouldn't let them download it because it's not OPTIMIZED for Series X/S as they stated, it's required. Nowhere in the store description does it say requires. **** has separate systems in their store and they say required, as does Steam and these are Xbox's main competitors.I contacted MS for a refund as the game is unplayable and has never been downloaded. They denied my request. I appealed several times explaining the situation and that I've spent thousands with them, I showed them a screen of their own store description and they still are denying a refund.I attached the screen. Microsoft clearly isn't using the textbook definition of Optimized and instead mean required. This is an unfair situation to a customer and frankly the ******************** should look into it as consumer advocacy as well as helping me get a refund.
Business Response
Date: 04/04/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/11/2023

Complaint: 19872405

I am rejecting this response because:

I was in contqct with a rep for several days. First they asked for an account code. I sent it to them 3 times and they kept asking for it. I showed them the mail chain and they finally accepted it. They didnt read the case/complaint and gave me generic directions to fix a broken gift card.... ???
xplained the entire situation. They then tried to send me to the original website that rejected my refund request. I told them I was rejected there and appealed and they informed me they can't do anything for me.
I ree

Sincerely,

*************************
Business Response
Date: 04/19/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********. We were able to confirm the past case was closed without resolution, this was because our tool was presenting issues to receive customer communications.
Please allow between 5 to 7 business days for an agent to get in contact with you. We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for connecting with a representative that could help. *** was professional, responsive, and solved the issue.
For the future I highly recommend explicitly denoting or labeling games only playable on specific hardware accordingly and not using the term optimized incorrectly in your storefront to avoid similar issues with other consumers.
Thank you

Sincerely,

*************************
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 22 January 2022 My credit card was hit by something Microsoft calls:Microsoft Answer Desk. I did not authorize this charge. Im a long time subscriber to MS 365. All I did was call MS ******** Support to ask a simple e-mail question re: bogus pop-**** MS admitted it was a Windows Defender Problem. They fixed nothing * offered zero advice.Once I knew it was Windows Defender fixed it myself. MS did zero * then charges me for the privilege of fixing their own screwup. I called MS ******* ****** refused to reverse the charge said I had 14 days to dispute (MS ******** Laughed at me * said call your credit card company.I did that * credit card company (Military USAA) said 60 days.Admit I was late disputing this bogus charge. Thats OK Im a retired U.S. Air Force Officer * ******** ******* Vet. *************** this bogus charge (doubtful) I will make sure that the U.S. Military is warned.Obvious Microsoft scam. Caught this bogus charge when doing my 2022 tax return (Feb 2023). MS ******* has a record of bogus charge but says - no refund.MS did zero for the $134 charged.
Business Response
Date: 04/05/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Unauthorized Charge. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/01/2023
I have previously provided BBB with all information. Your BBB # was / is ********. Microsoft did respond with 2-3 e-mails. Microsoft case # assigned was **********. Microsoft requested further info (which I provided). Microsoft has been given same info multiple times. Despite all this: zero action & they just "close the case". I believe the Microsoft responses are just "computer generated garbage" to trick the customer. I am weary of dealing with "computer generated garbage". This is a simple matter - Microsoft charged my credit card for something called "Microsoft Answer Desk" on January 22 2022. Microsoft did zero for that money. All I want / wanted from Microsoft = a refund. Microsoft refuses to refund. This is a Microsoft scam.
Business Response
Date: 05/16/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We have investigated your case number ********** and see multiple emails sent from our agent to you without a response from you,this was on 04/08/2023. Please reach out to the agent by replying to the email that was sent to you.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/18/2023

Complaint: 19871745

I am rejecting this response because: The response you received from Microsoft is not accurate. Microsoftt sent me 3 e-mails (alll basically the same). I answered each one in a timely manner, but all my responses were ignored. No attempt to fix anything by Microsoft. I am attaching a PDF file of last e-mail from Microsoft (& my response). Apparently - sending anything to Microsoft just drops into a black hole. They send fake e-mails pretending to "fix the problem" & then report back to you that the customer did not answer. That is simply a lie. I responded to alll 3 fake e-mails & have them all saved to prove it. In speaking to others - this is standard Microsoft Practice. Smoke & Mirrors to fool the customer & trick ********************.

Sincerely,

***************************
Business Response
Date: 06/20/2023
Dear ***************************,

We have reviewed the cases we have open on your behalf,we have on our records the communication attempts made by our customer service agents, we have decided to move forward, visit ************************************************ or call ************ to reach one of our agents to gain assistance.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December just after warranty expiry i reached out to M$ about my elite 2 controller failing. This is my fifth or 6th elite, all which have failed in similar ways. This is the only one I have attempted to warranty. I have owned 8 or 9 xbox consoles alone. I was promised warranty. my uncle died and i lost my job and i missed the window to ***** it. I reached back out, someone said no problem we will get a new packing slip and *** be good to go. Except this didnt happen. He didnt followup. I called back again and got told too bad out of warranty. wait wut? what about the 2 previous promises? all the brand loyalty and the lawsuits on these controllers? really? so i call back a bunch of times, chat back spent over 10 hours on chats and phone calls. no one calls back. no follows the PIPEDA rules on providing call logs and chat logs even though its been promised. this is absolutely bonkers insaneo terrible.
Business Response
Date: 04/04/2023
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/15/2023
I have continued to email the Microsoft guy with no response, I still have yet to receive a packing slip. I emailed the person who responded but never got a response, still no packing slip. Controller is literally just sitting here COME ON.
Business Response
Date: 08/30/2023
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Your last support case has been archived, so we decided to contact a new senior member of our Devices Team to investigate this matter and work with you directly toward a resolution.Your new case number is **********. This is the last T3 we can create as the first two have been archived due to unresponsiveness.
Please allow between 5 to 7 business days for an agent to contact you and please collaborate with them towards a resolution.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday March 27th 2023, I received a replacement series elite 2 controller for a previous warranty claim. While I was testing the controller, I linked it to my Xbox **************** up Halo Infinite and was in the process of testing stick drift. While I was testing the controller I noticed that the Tension s**** on the fight thumbstick was broken. So I set the controller down on my desk and called Microsoft and have this controller replaced. While I was on the phone with a rep. I received a notification via text that my bank had blocked a transaction. I was kind of puzzled, because it said the merchant was Microsoft. I just happened to look over at my tv and noticed that Halo Infinite was on the purchase screen. The "A" Button on the controller was stuck. And It made 2 purchases on $89/ea. Upon investigating my bank stated that they blocked 3 purchases. While I was still on the phone the Microsoft Rep for the warranty repair, I explained to him what had happened. He directed me to the refund page on xbox.com. I submitted the refund for the 2 transactions that went through. Microsoft's automated system denied both. So I contact Customer Support for ******************** and they directed me to reply to the email with my concern. So I did. Xbox Support replied that they would only refund 1 of the transactions. After I pleaded with them and explained that this was not human error it was a hardware failure they still wouldnt budge.
Business Response
Date: 04/05/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/10/2023

Complaint: 19870421

I am rejecting this response because: It appears that someone has been trying to ******* me via email. Please have the rep ******* me via phone. ************

Sincerely,

***********************
Business Response
Date: 04/18/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Email contact attempts are made along with phone contacts,please reply to our agent via email with the request to be contacted by phone call.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm unable to join the new Bing AI (********************) due to a suspension on my Microsoft Rewards account, which occurred over a year ago.Despite my request to lift the suspension, my clarification that the suspension is old, and my assurance that my main concern is joining the new Bing waitlist and that it is fine if they had to reset my whole progress in Microsoft Rewards in order to lift the suspension, Microsoft not only has refused the request, but has ignored all my subsequent support requests without even confirming they has received the request, nor informing that it has been assigned to someone of their support team.As a CS student, accessing the new Bing AI service is important to me as it will help me better understand the improvements in AI and NLP. However, Microsoft in this way is only allowing me access to these features if I start a new account, which is impractical and means I'd start all my Microsoft services and subscriptions associated with my 14-year-old account over, in a new account.I'm deeply frustrated by Microsoft's lack of response to my requests for a solution.
Business Response
Date: 04/04/2023
Dear **************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/07/2023

Complaint: 19869430

I am rejecting this response because:
Microsoft opened a case (#**********) which they answered my complaint with saying "We are unable to request removal for 90 days since the previous escalation. There are 25 days left before we are able to request another investigation unto remove the ******* blocker. Alternatively, you could create a new account to follow the process to gain access to the Bing program you are interested in...".
This email has been sent to me twice, and I've replied on both of emails by asking for a guarantee that after 25 days I won't receive an automated response that the suspension will not be lifted, requesting a direct communication method to avoid automatic responses, and mentioned that it is impractical to abandon a 14-year-old account with its services and subscriptions and create a new account just for one service.
An hour ago, I found a message from Microsoft support saying that "We have reached out prior to this email twice to proceed with your claim. Unfortunately, due to no response we will be closing this request.", which is not true because I have replied on both the emails.
In addition, Today Microsoft sent a message on my Microsoft email that has the issue that one of my previous ignored support requests (#**********) has been received and assigned to a support member. While that contradicts Microsoft's previous response (inability to request removal for 90 days, being unable to provide a resolution until after 25 days), I really hope my problem would be solved and a good resolution would be reached in the support request (#**********).
I will mention again: It is completely impractical to abandon my current account of 14 years old and has all of my accounts, services, and subscriptions, just for the sake of joining new Bing (bing.com/new), I hope a resolution can be reached by removing the suspension from MS ******* on my current account.
Sincerely,
**************
Business Response
Date: 04/14/2023
Dear **************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm our agent closed this case as there was no response from you.Regardless, we also confirmed support case #********** is still active. Please keep collaborating with our agents toward a resolution.

We will monitor your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/18/2023

Complaint: 19869430

I am rejecting this response because:
As per attachment, I have answered Microsoft support for the case (#**********) in a short time, and from the same E-mail address they contacted me on, on the same message. This response from Microsoft is very disrespectful since it is practically calling me a "liar" and since they're not taking responsibility on fixing an issue that is clearly from their side and making me hold full responsibility by them saying in their response, and I quote: "there was no response from you".
Regardless, I am again asking kindly to lift the suspension from my Rewards account in the case (#**********) so I can join the new Bing AI on the same account. I do hope we can get a satisfactory resolution on this case.
I wish my next response will be telling you that my issue has been finally solved.

Sincerely,

**************
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon, I'm writing because I'm having issues with my Microsoft account. I'm not able to find anyone that can help me resolve my issue and I'm hoping you may have some suggestions.On 3/14/23 I received notice that my Microsoft account was hacked. This is also linked to my Minecraft account which I can no longer get into which has about seven years worth of memories and a lot of money spent on it. I contacted Microsoft through their support chat but was unable to get resolution. The people who hacked my account were planning on selling it so I bought it back for $110. I changed all the security information and made sure everything was back to my information. A couple days later, I tried to log in to my Minecraft account and it said my account was locked for violating the terms and services agreement, which I myself did not. I don't use my Microsoft account for anything else other than Minecraft so I can only assume this was because it was hacked. I contacted Microsoft support again, numerous times, and up until today they still won't ***** me access to the account or find me someone who can unlock it. The people I have spoken to aren't able to unlock it and I have tried all of their suggestions and filled out all the forms but I still haven't had any luck. I have a lot of proof that the account belongs to me, including the original receipt and that it was hacked.Thank you for taking the time to help me and I look forward to hearing back from you.
Business Response
Date: 04/05/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/05/2023

Complaint: 19869343

I am rejecting this response because:

Customer service has not been able to help. It has not been resolved and I would like it to be brought up to the Microsoft higher *** or someone who can unlock/remove a suspension from an account. I just got an email from customer support again, who they directed this complaint to. They said the same thing that everyone else did. Is there really no way this can go to someone who will actually resolve my issue?

Sincerely,

***********************
Business Response
Date: 04/14/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Security is important for Microsoft, the account remain suspended as decided by our customer support agent.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 04/26/2023

Complaint: 19869343

I am rejecting this response because:
You are stating you cant get into the account because of security issues or because it has TSV on it. First off, I enabled this so it wouldnt get hacked again because Microsoft is unable to help when an account is hacked. Is there no way I can give you the security information or work together with you to undo the **** and dont tell me there isnt because we both know you very well could help, if you just set up a time to work together with me. I understand that you have to follow protocols but me not being able to get my Minecraft account back because of this is beyond ridiculous. I have spent hundreds of dollars on that and I really need it back. If you cant handle the account problem can you give it to someone who can or give me an email or a phone number for someone who can handle this problem so I can get ahold of them. I will get this account back. It cant be impossible to do.

Sincerely,

***********************
Business Response
Date: 05/03/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. As you mentioned, Security is of most importance for Microsoft and we most follow protocols to ensure we give access to the rightful owner of the account, thank you for understanding.
Visit ******************************************************** call ************ to get ahold of an agent.
Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started this back in 10/11/2021 when I purchased an Xbox X console through Microsoft. I had reached out to them on this day for advice on my console that would not play X-S games that were specific with this console. At that time, I was told to troubleshoot which nothing worked. At that time, my console was still under warranty. I have called back several times after and was told that the device needed to be sent back. I was never instructed at the time to do this when the device was under warranty. They then informed me that the repair would be several hundred more dollars. The issue is the platform is defective at no fault of my own. I explained that this is manufacturer issues and should not be charged to me since I called with this issue while still in warranty. I have called many more times with no resolve. Lastly, they informed me to purchase Microsoft ************* which I had agreed to get this repaired at a fraction of the cost. Made an appointment which they then canceled. Called yet again for the plan again the next day, transferred to purchase, and then told it was not eligible for this, Microsoft refused to give names or correct addresses to file this complaint. When asked for a supervisor, they repeatedly say they are not able to provide this, or that they are on the line. They then disconnect the call after being on hold for over 30 minutes. I am continually getting the run around for this from Microsoft.
Business Response
Date: 04/04/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My only concern is that they may not follow through as they have only reached out to me. This has been ongoing issue.

Sincerely,

*********************
Customer Answer
Date: 04/13/2023

Good morning. I had originally responding regarding a complaint that I had filed aginst Microsoft. Since, they are not following through with resolution. They are doing the same thing that had been done in the past regarding proof of purchase which I had sent. Asking for my call logs which the support team told me that they had. I had asked for names and confirmation numbers and was told that they could not be supplied to me. Now, they are asking for this. I am not sure how to provide this when their support team would not give this information. Any help would greatly be appreciated. Thank you *********************
Business Response
Date: 04/19/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding *********** order request.After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. We were able to confirm the case is still active and being worked on. Considering this information, please keep collaborating with our agent towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/29/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Acct ********************* hacked and 4 days ago I complained no one has responded
Business Response
Date: 04/05/2023
Dear ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/28/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is *************************** this is about my Xbox account gamertag MrMagicZero email *********************** I am transgender I have had my account for over 15 years I have never had my account flagged or banned or reported out of absolutely no where my account has been permanently banned indefinite my profile picture is colors of the transgender flag I don't voice chat or chat with anyone I have no friends I do not post anything rude or anything bad my account is all I have in life I have invested so much money and time into it just for it to go forever I can not access everything I paid for I can't so anything with the account I've lost thousands for doing absolutely nothing I have never violated Xbox TOS or anything please help me get my account back please it is all I have I life
Business Response
Date: 04/03/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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