Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,233 total complaints in the last 3 years.
2,093 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/10/2022 first contact Case number: ********** I contacted Microsoft support on the evening of 4/10/2022 because I was experiencing technical issues with my laptop. It kept showing the camera icon and I could not get it off the screen. The first agent I spoke to was Denden. He asked me to give him control of my laptop to help with my issue. Upon giving him control my device dropped its internet connection. When I noticed it I tried to reconnect, but I no longer had a wifi icon on my computer. I received an email from Denden shortly after saying thanks for contacting Microsoft support and that he was glad he was able to resolve my issue. I responded letting him know that he no only didnt fix my initial issue, but that I now couldnt access wifi from my computer. He responded saying he didnt do anything to it and had only attempted to fix the display driver. I asked to speak with a supervisor and he ceased contact with me after that. I then went on to chat with another representative who kept trying to help me by telling me to download things on my computer. I explained to him that I couldnt download anything because I didnt have wifi. He explained that I would have to download the driver onto a thumb drive and then use that to fix my computer. I asked him to speak with a supervisor and was denied. Microsoft chat agents messed my computer up and would not take accountability. I need my laptop for school and I have assignments that I have to turn in that will be affected by the incompetence of Denden.
Business Response
Date: 04/17/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/18/2023

Complaint: 19920684

I am rejecting this response because:

I have not received any contact from Microsoft.

Sincerely,

*******************************
Business Response
Date: 04/21/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Thank you for your feed back we will push the case as priority or create a new case for your issue.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/27/2023

Complaint: 19920684

I am rejecting this response because:
Microsoft called me and every time I answer they hang up. They are not trying to fix the situation.

Sincerely,

*******************************
Business Response
Date: 05/05/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we sincerely apologize for the service you were given, if further help is needed please reach back to the customer service agent or back to us.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/10/2023

Complaint: 19920684

I am rejecting this response because:
Microsoft isnt rectifying the problem. They keep responding with a general message that lacks accountability and action.

Sincerely,

*******************************
Business Response
Date: 05/16/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We have opened a case with our Technical team (Case number **********), we sincerely apologize for all the inconveniences youve experienced so far.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/18/2023

Complaint: 19920684

I am rejecting this response because:
They are responding with a general message, lacking any direction on how they are going to fix the issue.

Sincerely,

*******************************
Business Response
Date: 05/24/2023
Dear *******************************,

We have opened a case on your behalf for you to be in contact with one of our agents, please keep communicating with the agent to reach a resolution for your issue, feel free to reach back if any issues rises.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Microsoft 365 in 2015 for it was when I purchased a computer for my granddaughter to use for her schoolwork but as of 2021 I no longer need it for she no longers has the computer nor uses the microsoft 365. With my husbands passing and my health issues I neglected to get this cancelled before it renewed for it was on automatic renewal of a charge of $105.99 on October 14th, 2022. I did manage to turn off the automatic renewal and it let me cancel but it says my subscription expires October 13th, 2023. I would like to have the refund of $105.99 since it is no need or use of the Microsoft 365. I manage to find the number ************** but to no avail for it was an automated call that kept hanging up on me and then I called *****- geeksquad and the lady tried to help me but since it was a microsoft issue she gave me a number of ************** and it was automated and when it said to speak to the operator nothing no one answered so I tried the number again and was hung up on so I seen on this site the number ************ to give them another try but to no avail again an automated service. It is irritating that a business like Microsoft does not have a contact number that you can speak to someone.
Business Response
Date: 04/17/2023

Hi ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding?your Microsoft subscription and refund request. After reviewing your account ********************** and order history, the timeframe for refund is over, which limit time to request it, it is within the first 14 days of the original purchase thus we cannot apply any refund.
We are sorry for the inconvenience that this may cause you.
We recommend you to use the product until the expiration date to take advantage of it.
Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 04/17/2023

Complaint: 19918835

I am rejecting this response because: It is not available on my computer for somehow when my computer crashed early in the year something happened and it is gone. The only way my daughter was able to stop automatic payments was through her computer after somehow getting logged into my account. You may ask what about november and december well between sickness and other health issues I forgot to mention to my daughter about the charge for she helps me for my husband has recently been deceased. I am not asking for years of refund but only asking for this past year for I have been a customer since 2015. I would appreciate you making an exception in this case and please refund me the total or at least half of it. I would greatly appreciate it. Thank you.

Sincerely,

***********************
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone at Microsoft has started to reroute my emails. I try to remedy this by having my emails forwarded to another e-mail service, however, Microsoft has completely stopped my emails without an explanation. I believe this is fraudulent activity on behalf of some of the agents working at Microsoft.
Business Response
Date: 04/14/2023
Hi ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your outlook issues. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is **********

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the fall of 2020 I was informed that I hadviolated the terms and conditions of my Microsoft Office 365 account and my account was being locked. It was locked so I cannot get into the account. In April of 2021 I received an email stating the the renewal was coming up on May 2ed. If you did not want to renew login and cancel the renewal. I replied to the email, called, went to the Microsoft store in ****************** and could not stop the renewal. They charge my account for the service. Four months later I got my money back by disputing the charge. **** locked my account so they should not be able to charge. The following April I Received notice again and again charge my card and again had to dispute the charge to get my money back 4 months later.again. I have since changed the account number and and hopefully they cannot charge me again but I need them to close the account. The only way I can is to be able to login but they have me locked out. Please help in getting this account closed. The account user name is *******************************************
Business Response
Date: 04/14/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son used a Xbox gift card yesterday and somehow he was charged for four separate transactions all for $35.99 each. I contacted xbox about this error immediately and requested a refund. They denied it. My son did not order these nor has he used any of the coins that was purchased . I would like a full refund for all 4 charges and for these coins to be returned. You cannot speak to anyone at MSN about this matter. This has happened in the past with Xbox and Apex.
Business Response
Date: 04/14/2023
Hi ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox charge issues. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a?resolution. Your new case number is **********.
Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 04/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait to hear from MSN directly to resolve this matter.

Sincerely,

***********************
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October of 2022 our Microsoft Office 365 was hacked by someone using their xbox and charging our account. Microsoft sent us an email making us aware of the situation. We use Microsoft for business purposes only. We have had this account for well over 10 years. Contacting Microsoft was a nightmare. You can's contact them but phone anymore it just tells you to go to a website and ask for help. After saying I was a business account (which we use the home version) they spoke to me long enough to ask for information to prove it is actually our account and no the man using an xbox. We had all of the information, banking information where it comes our of our account, we had everybit of the information and Microsoft still said they couldnt prove he was a hacker! They added an alternate email account and said that should work for us. However they had not refunded $76.81 of what the man charged that they said they would refund. Then they charged us $109.74 twice after the conversation! once on 10/17/22 and once on 10/18/22. WE were never able to get ahold of them again. Now only a few short months later. The account is saying our yearly billing is due and again I cant not get in contact with then and when I try to renew it it says the account is locked. This is tremendouly affecting our business and there is ZERO customer support to this company. This is not an issue that can be resolved by a website or reading a forum. So as of right now Microsoft owes our company $296.29 and also needs to fix the account we have already paid for! Please help us we have been fighting this for months!!!
Business Response
Date: 04/14/2023
Dear ******* *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:04/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed for Microsoft 360 which I never had before. I had an old version of the Microsoft suit and it was a version that was not updated. Suddenly, I get billed $100 with no explanation for a product I hardly use. I've tried calling customer service and can not get through. I tried canceling online and was told I can't because the product is already paid for. I NEVER agreed it. Found out the credit card used is from what I saved on my computer for purchases. I'm already not happy with the new Windows 11 and now I have to deal with this. This action is completely unacceptable. What makes it worse it that when you call all they do is refer you to go online, which cant any help. Right now I just feel powerless stuck with a $100 less to my name and a product I have no use for.
Business Response
Date: 04/14/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased in December 2022 the Microsoft 365 Family for $99.99. I was charged twice for the same product. I am seeking credit for $99.99 that was taken twice through PayPal in December 2022. Username: *************************** phone **********.Thank you,*************************
Business Response
Date: 04/14/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 04/14/2023

Complaint: 19915461

I am rejecting this response because:

The issues is over several months old. I would like the overcharge of $99.99 returned by my bank account. ******** reversed the dispute I had. My desire is to have Microsoft refund the $99.99.

Sincerely,

*************************
Business Response
Date: 04/21/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We have investigated your case with our support agent and see you were unresponsive to our communication attempts. Please reply back to our agent to get a resolution for your issue.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xbox does not look into the context when a message or report is given, therefore they will not take into affect period defending themselves from toxic players. When you defend yourself against sunshine in text that is messaging you outside is a game like overwatch 2 or call off duty they are not taking into affect the toxicity in game you went through or the fact that this person sought you out to persuading message you that you are a** in the game. I said to this person their sh*t scheme like everyone else and in the end to go push a rock off a hill which is a voice line from the game. Xbox needs better modifications to their gaming and banning rules, especially with text messages sent over their network
Business Response
Date: 04/13/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For a few weeks I have been having issues with xbox cloud gaming. I have been getting constant input lag, blurry screens, and freezing screens. I have tried to send feedback to microsoft but the problem is not resolved. I tried to find a way to contact them but their customer service has been giving me the runaround and did not solve the problem. Now I need help from these guys and they have ignored me and I'm not taking any more of this. They must fix this asap.
Business Response
Date: 04/14/2023
Dear *******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Microsoft is NOT a BBB Accredited Business.