Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,229 total complaints in the last 3 years.
2,084 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately 2 years prior to this day I had my phone exchanged and I lost access to my outlook email :( . I have not been able to get in contact with the company in order to attempt to get the account back. I have lost many accounts because of the missing state of my email. I have tried the online help with the recovery of my email but I have not been successful in this attempt. I am looking to receive access back into my email ( *********************** ). There has been to attempt from the company to make a full effort to supply good customer support to their loyal customers.
Business Response
Date: 06/05/2023
Hi ***********************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Outlook account recovery request. A?senior member of our Microsoft Teamt will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********

?
Sincerely,?
Microsoft Corporation
Initial Complaint
Date:05/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- On 15 May 2023 I purchased "Minecraft Legends for Windows + Launcher" electronically - After a week of downloading, repairing, and troubleshooting, we determined that the product cannot run on our computer - On 27 May 2023 we requested to return the product for a refund - Microsoft received and acknowledged the request that same day - 27 May 2023 is 12 days after the purchase on 15 May 2023 - According to their published policy they "understand that sometimes purchases of digital game products don't go as planned" (see ******************************************************************************************************** ) and "refunds are typically issued" if the "request [is] made within 14 days of the purchase date"- Despite this, and in violation of their own stated policy, Microsoft rejected our request in an e-mail dated 28 May 2023 - The stated reason for the rejection was "Its been?longer than our refund policy allows", which is false - I responded to Microsoft on 30 May 2023 with screenshots of the purchase receipt from 15 May and their letter acknowledging the request 12 days later, on 27 May, clearly showing that the request was within their policy - On 31 May we received yet another e-mail from Microsoft again falsely claiming "Its been?longer than our refund policy allows" with no indication that they even read our response and no factual basis for their claim
Business Response
Date: 06/07/2023
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My old account User name ************ was hacked and it's email was changed I have tried help, Recovery and tried contacting them and they have all returned with i need the current email and that my email is no longer Vaild, The hacker took advatange of the fact that I am Autistic with ADHD and used it against me to hack my account, I have explained this to Microsoft in many of my attempts to get them to help me but i have been denied the help, I thought Microsoft was about helping hte disabled.
Business Response
Date: 06/05/2023

Hi *********************** ,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your hacked account. And recovery request. A?senior member of our Microsoft Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********

?
Sincerely,?
Microsoft Corporation
Initial Complaint
Date:05/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being billed for Xbox live gold every 3 months $24.99 and have attempted to cancel it numerous times. I even got a new debit card and somehow they got the new number. When I try to get in contact with them every number I call wants me to cancel online or on the consolwhich I dont have access to and when my nephew checks his console its says canceled. Im not able to talk to a live person or live chat because I dont have any accounts number. I never can get a live person no matter what number I call. I just put *** dispute with my bank which I have done before but somehow Microsoft gets around that and bills me again after 3 months
Business Response
Date: 06/07/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.
.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 20, 2022 I ordered an Xbox Series X and extra controller from the Microsoft Store online using my Microsoft account balance (order **********). At this time I was stationed in ***** and that is where the order was shipped to (it was an APO address). Things routinely took three months to get out there so we didnt think it odd when it didnt show up for a while, and then we got wrapped up in moving back to the states and lost track of the fact that we even had the order coming to us. Fast forward to May 26, 2023 when I called Microsoft to ask where my Xbox was and ask if they could send a replacement if it was lost. As it turns out, it had been long enough that the ***** tracking number (************) had dropped out of the ***** system. So after a long phone call with Microsoft, the Microsoft rep (named Rose) did a 3-way call with her, myself, and ***** customer service. During this phone call, ***** outright stated that they had lost the package at which point the Microsoft **** ***** said thats all she needed to hear and she just needed a case/claim number from ***** so she could pass it to the Microsoft escalation team and because ***** admitted to losing the package, Microsoft would be able to issue the refund and then I could re-order the Xbox and controller at the same sale price I had purchased them at and Microsoft would also include 1-day shipping. She assured me the recorded conversation was all the proof needed. Its now 4 days later and I have been informed my case with Microsoft was denied because I only had 14 days from the delivery date to make my claim. They stuck to this even when I protested that ***** admitted it was a lost package - there was no delivery date so there is no 14 day window. Additionally, as the customer, I am never made aware of this claim window at any time during the purchase process. My case reference number is: **********. ***** claim number: C-*********.
Business Response
Date: 06/05/2023
Hi ******,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox issues. A?senior member of Microsoft will investigate this matter and contact you directly to work toward a?resolution. Your new case number is?**********.
?
Sincerely,?
Microsoft Corporation.
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out of my paid Business Microsoft 365 account due to the ******************** Authenticator App not working on my new phone. As the only admin on the account I am completely blocked from logging in to the account.I can't reach ********************'s tech support online, because they require you to be able to login to your account in order to open a support ticket or even make contact with support, which is not possible.I have tried to call their phone support line and have been put on hold 3 times by the automated system for more than 3 hours on each occasion and no one answers. I have not been able to speak to a single human being to even open a support ticket.I have posted my issue to the Microsoft Community forum with no advise other than to call the phone support line which I have already done. No one answers the calls.I need to speak with a person in the data protection department who can reset our security settings for us and turn off 2-step verification. I can provide any account verification needed if I could only get a hold of someone to speak to.
Business Response
Date: 06/07/2023
Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 06/07/2023

Complaint: 20122679

I am rejecting this response because: I still need the multi-factor authentication reset on our admin 365 account. I was able to have our outside IT company login under a different account and generate a support ticket on our behalf since we have been unable to reach Microsoft Support thru all the numbers and online links provided. The support ticket we have is **********. We are still waiting on action/call back for this ticket and remain completely locked out of our account.

Please call me at ************ to reset the account. (The business line associated with the account is ************, but we all work from home now, since Covid.)

Sincerely,

*****************
Business Response
Date: 06/16/2023
Dear ***,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/21/2023

Complaint: 20122679

I am rejecting this response because: I received an email my new case number ********** has been closed, however there has been NO resolution to the issue. I am still locked out of our account. I remain unable to reach the business support department. No one from the business support department has reached out to me. The multi-factor authentication still needs to be reset on the account.
I have now spent 15+ hours on hold attempting to reach business support and have NOT been able to speak to a single human being. Or have anyone contact me about actually fixing the problem, which is just a simple reset of a single setting within the account.
Please stop sending ways to contact support, it does NOT work. I have exhausted all these avenues, unless you can provide a specific point of contact for an actual person. Otherwise, I need an actual support person to contact me.

Sincerely,
*****************
Business Response
Date: 06/30/2023
Hi *****************,

We have escalated your case to get you one of our agents to contact you.

Regards,

Microsoft Corporation.
Customer Answer
Date: 07/11/2023

Complaint: 20122679

I am rejecting this response because: The Escalation Agent *********************** that contacted me on 7/7/23, gave me the exact same emailed info I already have about calling MS 365 Support to open a support ticket. I called the number again for the 8th time. I sat on hold for 5 hours and 22 minutes on Friday. No one answered my call. I still can't reach support to open a ticket and no one will have a support technician reach out to me as I have repeatedly asked.
As I have mentioned before it is impossible to reach support online when logged out of your account. I have called both the main US Support number and the MS 365 Support number repeatedly and sat on hold for hours on each occasion. I have never once been able to speak to a single person.
My current escalation number is ********, please have support contact me to arrange a call to reset the multi-factor authentication settings.

Sincerely,
*****************
Business Response
Date: 07/28/2023
Dear *****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021763500.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/03/2023

Complaint: 20122679

I am rejecting this response because: I received an email on 7/29/23 stating the case number ********** that you just gave me was closed (see attached screen shot). However, nothing has been resolved and tech support still has not contacted me.
I have another support ticket in the system, ****************, that should still be open, but again it's been 2 weeks since it was opened and no one from the support has made contact.

Sincerely,

*****************
Business Response
Date: 08/09/2023
Dear *****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have notified our agents and made a push on your case, plese stay alert and waiting for our call or email.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
A technician reached out to me today and was able to reset the *** on our account. I can now log in.

Sincerely,
*****************
Initial Complaint
Date:05/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Faulty Retimer chip and corrupt hard drive on my Xbox one X after a update done by Microsoft. I spoke to Microsoft and they refuse to repair or replace my Xbox system. I took my Xbox to Asurion and they diagnosed my Xbox as having this problem.
Business Response
Date: 06/06/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/08/2023

Complaint: 20122259

I am rejecting this response because: Microsoft is refusing to fix my Xbox console based on the fact that they don't make this Xbox anymore. It's not my fault Microsoft used faulty Retimer Chip in their product that resulted in my Xbox getting " The Green ****** of Death " after a update to the MW2 game. I am not the only one who has this problem. Check the you tube community as to this happening to thousands of people.

Sincerely,

***************************
Business Response
Date: 06/14/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking, we were able to confirm the case has been close as our agent explained to you the reasoning for us not being able to provide an exchange order for your device.We sincerely apologize as we understand this isnt the resolution you had hoped for, but we stand by our advocates resolution.

We consider this complaint as closed as theres no further action we can take.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft didn't acknowledge a billing change I made to my account and automatically billed me yearly instead of monthly. I tried to cancel, and was told no by a robot, can't speak to a live agent anywhere. Awful experience and I want to be contacted regarding this if possible.
Business Response
Date: 06/07/2023
Thank you for contacting us, Better Business Bureau is not a Microsoft Support Channel. You must visit ******************************************************** call ************ to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. If the agent is unable to resolve your issue, please reply with your case number to this BBB thread and we will investigate further. We cannot assist you until you have gone through dedicated Microsoft support channels.

Sincerely,

Microsoft Corporation.
Initial Complaint
Date:05/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft is falsely billing me for a Microsoft 365 subscription.Firstly, I am completely unable to login to the account that supposedly has a subscription, and when I enter the information for it in the Recover Username pane, it states that no such account exists.Because I cannot login, I am completely unable to cancel the subscription, or contact support.The email account in question is ************************ I have received emails that I am being billed for a Microsoft 365 subscription at this email address, and money has also been coming out of my account from ********************. I am extremely concerned as this would also seem to violate laws around subscriptions and being able to cancel them as a consumer, and I also appear to be illegally billed for a product I do not even have access to. Because of Microsoft's extremely poor customer service practices, the only way for me to seemingly reach a live representative and contact support, is to login to my account, which I am unable to do!
Business Response
Date: 06/05/2023
Dear **************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/07/2023

Complaint: 20119433

Although I appreciate the attempt to "look into this matter for me", this response is extremely late, and nothing has been resolved, and no new information has been provided to me.
I look forward to this being resolved expediently and fairly.
Because the business has done nothing to resolve the actual matter at hand, I cannot at this time Accept the business's response, and close out this matter.
***
Business Response
Date: 06/16/2023
Dear **************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm the case was transferred to our Commercial team and its active and being worked on. Please collaborate with our agents towards a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/21/2023

Complaint: 20119433

I am rejecting this response because:
I replied to an agent who contacted me and they have not responded. I opened this complaint in May, it's been about a month and your company STILL cannot cancel my subscription. This would seem to violate the laws around canceling subscriptions and the steps that it should take. I believe I am still being illegally billed for this as well. You have a huge, well-funded company; you should be competent enough to follow the laws and cancel subscriptions within 48 hours AT MOST.

Sincerely,

**************************
Business Response
Date: 06/27/2023
Dear **************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm your case is being worked on by our Commercial Billing team. We apologize for the time it has taken to get this matter solved, but please keep collaborating with our agents towards a resolution.

We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft:I am tired of purchasing Microsoft Office software that does not work properly. Recently I purchased Microsoft Office Home and Student for a new **** small form computer: ************** Key #F4DJK-G7CK. Most all the computers I own business wise and personally have been loaded with Office purchased opposed to signing up for Office 365. I downloaded your software as indicated only to find out it would not let me open up and use any of my Excel or Word saved documents. Documents from home and/or from my office computers. In addition the new software literally forced me to use your browser even after I had downloaded ****** Chrome and made that my default browser. I also had downloaded Eset Security Software that we use both company wide and personally. Once again Microsoft Defender has been trying it's hardest to interfere with this software. I have been using Microsoft Windows and Office way back to when it first came out. As of late every time I upgrade one of our computers it becomes more and more difficult to use any saved files without sacrificing control over to Microsoft. It appears that there is a penalty when a purchase of the software is made opposed to obtaining it through Office 365. How can your company sell a product that the purchaser immediately has to go to the Internet and try to determine why files can't be opened? How can a company knowingly release software that has proven issues as important as I indicated. This smacks of a case for further review by the regulating agencies starting with this complaint to the BBB. There also appears to be a penalty involved with this entire 365 verses purchase issue.Second complaint. I purchased Microsoft Office Home and Business to upgrade my receptionists computer: ************** Key #: X2MWQ-XRH7Q. We tried to download this software and it would not work. It ended up locking her computer not allowing us to get into it. I ended up having to take the computer to a local computer repair company called ********* located in *****, *********. They had to entirely remove the software and reset the computer. To speed up the repair as our clinic front desk was without a computer, I reluctantly agreed to have Office 365 downloaded. Now I have ended purchasing the software indicated above and also a 365 subscription for the same computer. These are serious matters as by the time these two issues have been resolved it will have cost my practice and me close to $1,000 not including software cost.
Business Response
Date: 06/05/2023
Hi ****,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription issues. After reviewing the account ****************** we found that a refund was process ********** and there is not any recent purchased based on the order history.
For further assistance, feel free to visit Microsoft.om to get technical assistance.
?
Sincerely,?
Microsoft Corporation?

Customer Answer
Date: 06/07/2023

Complaint: 20117078

I am rejecting this response because: I purchased the Office Software from Office Depot per attached Key and Receipt. The software would not load on my Receptionists computer thus I had to bring the computer to Chipheads Computer Repair. They could not get it to respond and had to down load Office 365. So this Key did not work. I am asking for it to be replaced. All Microsoft has to do is look under my *********************, mnpaul77, Microsoft Account and they will see Office 365 was loaded on one of our office computers and the attached key is not in use.
Again I am asking for the software be replaced with a key that works.

Sincerely,

*********************
Business Response
Date: 06/14/2023
Hi ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription issues. As indicated in a previous message we found that a refund was process ********** and there is not any recent purchased based on the order history.

For further assistance, feel free to visit Microsoft.om to get assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/16/2023

Complaint: 20117078

I am rejecting this response because: This deals with the security key that is for Microsoft Office which is obviously a Microsoft product. I purchased it from Office Depot. It does not matter where I purchased the software from, it is your product and it does not load properly. I have already supplied a copy of the product key for your information. This has nothing to do with a refund that you keep dwelling on. That was for a completely different situation and does not pertain to this issue. Again the software would not load and even an authorized Microsoft repair dealer, ********* in *****, said I should return it for a replacement key.

Sincerely,

*********************
Business Response
Date: 06/21/2023
Hi ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription issues. As indicated in a previous message we found that a refund was process ********** and there is not any recent purchased based on the order history.

For further assistance, feel free to visit Microsoft.om to get assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/29/2023

Complaint: 20117078

I am rejecting this response because: I purchased the license from Office Depot. The key does not work. I sent an attachment with the receipt and the key. It is not up to Office Depot to make the key work. That is a Microsoft product not Office Depot. Thus, I want the Key replaced with one that works. This has nothing to do the the Office 365 return that I was refunded so please stop referring to that. Please deal with this key problem or I will have no alternative but to pursue this further in another venue.

Sincerely,

*********************
Business Response
Date: 07/11/2023
Hi ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft subscription issues. As indicated in a previous message we found that a refund was process ********** and there is not any recent purchased based on the order history.

For further assistance, feel free to visit Microsoft.om to get assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/17/2023

Complaint: 20117078

I am rejecting this response because: For the same reason. Purchased the Office Software at Office Depot. Tried to install it and it did not work. I have sent supporting documents showing the key and the receipt. Does the product key belong to a Microsoft Office product your company manufactured and sold to Office Depot? You can not deny it is not your product key from your box. You can not deny the receipt either. Thus I either want a refund or a replacement sent to me. You can not deny the facts, that is your product and it is faulty.

Sincerely,

*********************

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