Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,364 total complaints in the last 3 years.
2,132 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought Microsoft exchange for my new mac computer which uses Ventura operating. I have used exchange for 20 years. It is not working with my new computer. I have spent at least 8 hours with microsoft support and they keep ccalling going over problem with no solutions. I have asked for a high level support person and to date (4 weeks) i still have not had a call and i cannot use the program. I have to use my old computer.. I looked on line and my problem is not unuusal. Several other people are having same problem. Microsoft should not be selling exchange for *********** computers or they should give a warning that it often does not work. Apple tells me they have given Microsfot all the information for them to fix the problem and Microsoft has notfigured out how to program exchange with *******. I would like to return new computer but it is now past 30 days and i feel microsoft should either reimburse me or fix the problem.
Business Response
Date: 09/19/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have contacted a senior member to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/26/2023
Today i finally heard back from Microsoft per my complaint. They tell me they are working on the problem but problem not resolved. I have had 8 different people callinf me frorm Microsoft to work on the problem. Each one does the same thing and Microsoft does not keep records of cases so no one knows what was done with the last person. There is one man who has written an article and knows how to fix the problem but he is researcher and cannot work with me. He has to refer me to someone else, I have a case number from him and i have told Microsoft i am not working with ant one else or accepting any calls from Microsoft that do not relate to this case number as this case number has to do iwth Microsoft 365 working with *********** and all the other people calling do not know how to work with Mac.....they only know windows.....Here in lies the problem
I FEEL MICROSOFT SHOULD MAKE CLEAR THAT MICROSOFT 365 BUSINESS STANDARD DOES NOT WORK WITH *********** AND THEY CANNOT SUPPORT THE PRODUCT. APPLE SHOULD BE MADE AWARE OF THIS TOO AS I HAVE A BRAND NEW MAC THAT I CANNOT USE AND CANNOT RETURN AS IT IS PAST 30 DAYS....I HAVE BEEN WIATING FOR AN ANSWER FROM MICROSOFT FOR 6 WEEKS. I THOUGHT THEY COULDD RESOLVE PROBLEM.
Business Response
Date: 10/06/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have contacted a senior member again with the case number **********.
Our team will get in touch with you as soon as possible.

We will monitor your support case through resolution.
If you do not receive a response by Monday, please let us know to create you a new ticket for assistance from the technical team.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/16/2023
t is now 10/16/23 and ihave received 3 or 4 promises to contact me. I have not received the latest response nor has the problem been resolved nor have i talked with anyone in technical support. I feel Microsoft should give me a refund. In addition Microsoft should have a warning on all programs to be used with the *** that they do not work.....Microsoft works with windows and not ********************** i will say i now have a new Mac that i cannot use.
*********************
********************
************
Business Response
Date: 10/20/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your MAC and Outlook issue. Based on the case number **********
In case you have not been contacted, feel free to check your spam or inbox.
Or visit Microsoft.com and create a ticket to get technical assistance.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/31/2023
The case is not closed and nothing has been resolved. i attached my most recent email from microsoft dated 10/30/23. I do not think they have a fix for the problem of Outlook working on the Mac. It has now been 2 months or more of emails telling me they are working on the problem and in the mean time i have this new computer that i cannot use. It is far past the returning period as i kept thinking Microsfot would solve the problem. It is a mess
Microsfot should tell Apple to tell buyers that Apple does not work with Outlook on the Imac. Had i known that i would never have bought the computer.
I am stuck but i would like Microsfot to be honest with their consumers and make sure buyers of Macs know that it is not compatiable with Microsoft.
Hopefully Microsoft can find a fix
Business Response
Date: 11/08/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your MAC and Outlook issue.
If you need assistance, please visit Microsoft.com and get in touch with Outlook support to work towards a resolution.
Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 30, 20** @ 11am. I received a POP UP after typing into my browser, walmartmarketplace.com. "Urgent Message" "Fraud Protection Team @ Microsoft". Unfortunately, I made the mistake of contacting the number that appeared on the box. ********************. A fraudster named *****, Employee #****, answered the phone and said that he would be walking me through the steps to secure my identity. (This has been a nightmare) I would like to file a claim, so this does not happen again. I have received numerous calls from these fraudsters including voicemails, text messages, and notepad messages on my computer. I have filed a Police Report with *********************** in, *****, **. On 9/2/20** Report #**-54620.A report with the **** 9/2/20**, Report #*********. We have closed out our bank accounts, and changed all our passwords, IP addresses, and installed a VPN, as well as having my computer serviced. I have documented everything since 8/30/20** including all phone calls, text messages, and threats. ******** ******** Star#***.
Business Response
Date: 09/18/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/26/2023
I did hear back from Microsoft ******************* They had indicated that they would not be able to resolve my issue with a refund. I feel that the link for tech support that they had given me does not even work properly to file a complaint. Unfortunately, MICROSOFT does not stand behind there software product.
Initial Complaint
Date:09/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB I signed up for a trial for the Microsoft Office 365 program. I had planned to cancel the subscription before the end of the trial period. Every since Microsoft closed its office due to the ***** pandemic it has been impossible to contact a Microsoft representative. I am unable to contact them via email. I answered the security questions regarding my account and was unable to contact them. I haven't used the Microsoft 365 software program. I would like a FULL refund of approximately $124 which was charged to my credit card. In addition, I wrote Microsoft a letter and sent it to their office in ******* ***** and I DIDN'T receive a response. When you call their office it says to go to their website but you can't contact anyone because of their outrageous security features. Please help me resolve this issue. Thank you. Sincerely ********************* ************** ***********************
Business Response
Date: 09/19/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft issue. We have contacted a senior member to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/28/2023
Dear BBB

I thought D email I received from Microsoft was a SCAM. Microsoft didn't mention your organization or that this was regarding my complaint.

I sent an email to Microsoft asking them to reopen my case but they have NOT RESPONDED. Please contact MICROSOFT and ask them to REOPEN my case and put BBB in their correspondence to me.

Please let me know that you received this email message.

Thank you.

Sincerely
*********************
Business Response
Date: 09/29/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we have reviewed your communication with our agent ****** we can see that she contacted you on September 20th, please reach back to the agent to reopen the case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/03/2023
I believe I sent a response to Ms ****** with Microsoft asking her to reopen the case. I didn't receive a response. I will send her another request to reopen the case TODAY.
Thank you.
Sincerely,
**********************************;
Business Response
Date: 10/13/2023
Dear *********************,

Thank you for contacting Microsoft via the Better Business Bureau, please await the response of our agent, feel free to send us back an email notifying us of any change.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/18/2023
Microsoft is reviewing whether they will be able to issue me a check for the refund amount.
I didn't feel comfortable providing all my personal information through an email or phone call. In addition, Microsoft should have my credit card information and address on file. I'm NOT sure why they need a confirmation of my personal information.
please keep this case OPEN.
THank you
Customer Answer
Date: 10/26/2023
Dear BBB
This issue has NOT been resolved. The last correspondence I received from you didn't indicate that I needed to respond. but I'm not sure if I did or not. I'm sorry but please reopen the case
Please contact Microsoft again on my behalf.

Thanks
Business Response
Date: 12/06/2023

Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft issue.
After further review, based on the case ********** you were requested more information, please feel free to provide to work towards a resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/11/2023
Dear BBB
I'm NOT SURE if Microsoft need any additional information. If yes what information do they need.
the last correspondence I received they were checking to see if they could issue me a check which I thought they were in the process of doing. can you please let me know what they're saying about issuing a check for the amount owed.
This process is taking too long on their part. Please contact Microsoft
THank you
Business Response
Date: 12/19/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We please contact the agent to clarify any details on the escalation. However, feel free to reach out back to us.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 12/19/2023

Complaint: 20593551

I am rejecting this response because: I need a representative from Microsoft to contact me by email at ******************
If the representative calls me and it doesn't say Microsoft I will be unable to answer the call. I'm trying to prevent spam calls
Sincerely,

*********************
Business Response
Date: 01/08/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your recent Office subscription issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 01/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I hope that Microsoft will resolve this is ASAP. I'm tired of waiting for a resolution. It shouldn't take this long to resolve this matter.

Sincerely,

*********************
Customer Answer
Date: 01/09/2024
The complaint against Microsoft has NOT BEEN RESOLVED. I agreed that Microsoft had reached out and they were investigating the issue. Again the complaint has NOT been resolved

Thanks
Business Response
Date: 01/24/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue, however we have investigated your case and as the purchase has been made more than 90 days no refund will be issued as per our refund policies, agent ****** sent you an email communicating the current situation.

Microsoft Corporation
Customer Answer
Date: 01/24/2024

Complaint: 20593551

I am rejecting this response because:
Although it has been over 90 days it's NOT my fault that it was impossible to reach a representative with Microsoft. Every since COVID it has been impossible to reach Microsoft. I'm very unsatisfied with this decision because I didn't use the product and I can't understand WHY Microsoft can't make a ONE TIME exception to satisfy a customer

Please reconsider your decision.

Sincerely,
*********************
Initial Complaint
Date:09/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft enrolled me in auto renewal for microsoft ultimate after I redeemed a microsoft ultimate gift card. They then billed my card without permission for 3 months. I contacted support and they only refunded a fourth month of unauthorized billing after I missed the first 3. Support stated that I had to have a card on file when I used the gift card however this was not the case with the 12 month ultimate gift card I used today. I dont think this is the true reason.
Business Response
Date: 09/18/2023

Hi ******************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your?Xbox subscription and refund request. After reviewing your complaint, we will unfortunately not be able to provide?a?refund as all digital purchases are final and non-refundable as outlined by our Terms of Sale
?
?
Please refer to the snipped quotes below from?our?Terms of Sale?(*************************************************************************************),??Section?16 and?the??(**************************************************************),??Section?9, part (g):?
?
Some items are not eligible for returnall purchases of these types of products are final and non-refundable:?digital apps, games, in-app content and subscriptions, music, movies, TV shows, and associated?content???

We are sorry for any inconvenience that this may have caused you.
?
We reserve the right to issue refunds or credits at our sole discretion.?
?
?
Sincerely,?
Microsoft Corporation
Initial Complaint
Date:09/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft needs LIVE customer support via phone.They double charged me last year. I was unable to get a live person on the phone. I never got my money back.They double charged me this year $69.99 (on 9/8/23 and again on 9/9/23) and STILL you have no live customer support to resolve this ongoing issue.I am one person. I live alone. I have one Microsoft account. In the Microsoft system it shows as only charging me once. But I just spent an hour on the phone with my bank to dispute the charge.**Both of the charges are recurring charges. So I need to speak with Microsoft not only to resolve this but also to make sure I am not double charged again next year. I don't want to have to spend another 1.5 hours of my life on their mistake.THE NEED LIVE PEOPLE ANSWERING THEIR PHONES. I NEED A REFUND.I NEED TO NOT BE DOUBLE CHARGED AGAIN NEXT YEAR.Thanks!
Business Response
Date: 09/19/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to log in to my account an have tried to cancel payment on the subscription many times through my bank and Microsoft I can not come in contact with Microsoft at all no phone number an no reply to emails I have also forgotten password an they will not help with that ( Microsoft)
Business Response
Date: 09/18/2023
Dear ***********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 13th Microsoft *********** charged me $****** and then attempted to charge me a second ******. I have no account other than personal which I do not pay for. I have attempted to call them, but they direct me to the website for help. You need a business account to receive help that way of which I do not have. I have not authorized any recurring payments. I have no other recourse other than to do a chargeback which I would prefer not to do as it holds up my money. It really seems like a run around. I have no clue what my card was used for and I would like to know IF I paid you why
Business Response
Date: 09/18/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/20/2023
I did not authorize my card to be charged for any account. I have tried calling you but they won't take your call for a billing issue. I have no idea what I was charged for and they keep telling me to log into my account. I don't have an account
Business Response
Date: 09/25/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our advocate ******* has been working with you on this issue. Upon checking, we were able to confirm the case has been closed as our agent informed they didnt find any charges on your account. We would like to advise you to dispute this matter with your financial institution as our agent mentioned.

We will be closing this complaint as theres no further assistance we can provide. We wont be answering further concerns regarding this matter.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:09/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft office user. Random charges to ******************** monthly showed up on my bill. The company uses a series of prompts, a continual suggestion to pursue online resolution, and finally when you get to the actual area for assistance-it's a 30 to 60 minute wait. Random monthly billing charges showing up & they're not consistent in amount. Cancelling it on my end could impact my business email. I will dispute with CC company. Crucial company that's irresponsibly making consumer's pay for their reduced **** service in time and in money.
Business Response
Date: 09/18/2023
Hi ******,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding business account and charge incident.
We have created a new case number; it is ********** and you will be assisted by one of our commercial team members to work towards a resolution.
Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:09/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS COMPANY NEVER PICKS UP THE ***** AND HAS HORRIBLE CUSTOMER SERVICE. NOTHING WORKS AND ALWAYS A PROBLEM AND THEY CAN'T PICKUP THE ***** TO FIX ISSUES AT ALL. 10 BILLION PER YEAR THEY MAKE, NO ONE WORKING! SUCH A JOKE`
Business Response
Date: 09/18/2023
Dear **************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau.We understand your frustration about the current issue. Could you elaborate on your issue so we can put you in contact with one of our senior customer service agent, or visit ************************************************.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox was decent et the date of September 9th and someone spent ****** on my credit card I talk to Xbox support they said its nothing they can do to give me my money back so Im asking yall to help me get my money back because I was scammed by a million dollar company
Business Response
Date: 09/18/2023
Dear ****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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