Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,672 total complaints in the last 3 years.
2,343 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Onedrive has changed their allotments for free storage. Like all bait and switch programs, notice was given, but MS did more than give me notice that my storage exceeded their new limits = they HALTED my emails service until I either deleted these files or paid them extra money. We call that a ******! This is no different than a HACKER that waits for MONEY to give access/service back to a user! I refuse to give MS any more money = F*** MS and all their product lines. I instead started to download all my files - but the system is always in error and refuses to allow me to download my files. See the attached photo of me trying to download one folder and then the error that is presented in the Download of the corrupted folder that does not contain my data. MS is nothing but a CORP PREDATOR. I used their internal complaint system and received no reply - that is likely because my EMAIL is being BLOCKED by MS until I pay their ******! All I want is all my data, and then I will delete all my MS ******** and never use them AGAIN!
Business Response
Date: 03/18/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/19/2024
MS *** outlook.com and one drive have recently changed the allocations for free memory storage. As a result, I am currently exceeding my new established limits. I have tried to contact MS help - vi alive chat and email but the system fails to finalize my request. They have also frozen my email account and I am not allowed to receive or send emails. This measure fails to give me a valid method to resolve any matter in regards to this and any of the life decisions that I must engage in because the system refuses to allow me to download my own files, as the final compression fails continuously. The result is that for days I have tried to retrieve my own files and have been denied by MS systems, at the same time they have frozen my email until I PAY their ****** to increase my storage allotment. Their predatory scheme is a SIMPLE ******. I can't retrieve my files, I can't use email = until I pay them more money. F*** MS and all their products. I will never use them again. Notice. I will not be able to receive email notice of this claim because MS has frozen my email delivery. NOW TELL ME THAT I AM NOT BEING COERCED!
Business Response
Date: 04/08/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Please reply to the last email you got regarding service request ********** or call the number located on his signature in case you have not gotten a resolution.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xbox Microsoft has a rewards program. I have participated in and have had no problem up until a little after I loved to ******. They would give me no explanation except that I was violating policies when I tried to spend my points. I just want to use the points I do have as the settlement. If they could see that they are in the wrong and that I didn't violate anything and reinstate my account for the rewards that'd be nice as well. But they assumed I was trying yo get double points because I have a US phone and live in ****** and my US xbox account was never migrated on their end even though I did it on their website they said it didn't Change on their end. I tried AT LEAST a dozen times to contact them. They would reply with a generic message saying it was me, I violated and abused the terms and policy. I never did such a thing not willingly anyway. I've been with them for 15 years never violated anything ever. They ended up stop even replying to my messages. They have no phone number to contact for the rewards program. So email was all I had. They stopped responding to my pleas for help and explaining to them what happened. This has happened to so many others I have come to find out on a thread on their Microsoft website, that they don't care about apparently since they never help people. I just want to be able to cash in my points at the very least and be done with the rewards program if they will not actually help and see how I've been a loyal customer for 15 years. They also said id be able to use them after 48 hours or so and that never happened and they also close my ticket out right away before i can even repsond. They also let me earn and donate points but I cannot redeem them for anything. I used to live in **********. Moved to ****** last February. Was able to redeem points up until this year and their "normal customer service" doesn't help with the rewards issues and apparently don't communicate with that side of Microsoft/xbox according to themselves.
Business Response
Date: 03/20/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/20/2024
I have 7 days to pick a response? But microsoft hasn't reached out to me as they said they would pee their message you sent me. So what do I do?
Customer Answer
Date: 03/27/2024
I sent a response to you guys saying Microsoft has not contacted me. They have no solved the problem
Business Response
Date: 04/08/2024
Dear *************************,

We can see that you have an active communication with one of our agents, please continue to communicate with them until a resolution is reached.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/08/2024

Complaint: 21430319

I am rejecting this response because: I'm hardly EVER contacted by anyone from Microsoft. The said person that was "helping" me said multiple times that they couldn't help or other things that got me nowhere. The last thing he said to me was that some other part of the customer service had to help with the issue. And I haven't heard from them. I'm tired of being jerked around. I'm told it's because I'm trying to do something out of the country, which I'm not. Then I'm told I can't be helped then I'm told another department is the only one that can help me. This has been a problem since January, which i was given 0 help *** only blamed until i submitted a complaint with BBB. I'm not given solutions or updates. Around and around my chain is pulled driving me insane.

Sincerely,

*************************
Business Response
Date: 04/18/2024
Dear *************************,

Thank you for Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My microsoft account was hacked and im not getting help from microsoft. I used that account to play games and i have been using it since my minecraft account was migrated. I have been contacting support for over half a year now and they have all refused to help me, they say that it it possible to give back my xbox account and my game, but they refuse to do so at all, even if they know very well that the account is mine.Not only that, i had another account that was blocked for no reason, and nobody from microsft help me at all, at some point they started to ignore my requests and they never got back to me.All i want is my account back and to be able to play games again, thier support have made everything very difficult and i have had enough of it.
Business Response
Date: 03/18/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/21/2024

Complaint: 21429709

I am rejecting this response because: i did not get my account back, the agent could prove that my account was hacked and they did not do anything. I got the same response like the one in the screenshot i sent before. I still need help me with, i want my account back.
Business Response
Date: 04/02/2024
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we were able to confirm this case has been closed as our agent determined the account has been permanently suspended, so its unrecoverable. We understand this isnt the resolution you had hoped for, but this is based on our policies and procedures, so we stand by our advocates resolution.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/02/2024

Complaint: 21429709

I am rejecting this response because: i will not accept that my account is gone, there has to be something you can do, i will not let you do this, i want my xbox account back. You guys better do something.

Sincerely,

*******************
Initial Complaint
Date:03/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early 2023, I subscribed to a Microsoft Business 365 business account seeking a domain of ***.com. I quickly knew that I would never utilize this and sought to cancel. The cancellation process seemed incredibly difficult, namely getting in touch with a human being. Finally, I heard back from one via email saying the account had been closed to ****************** I just discovered that for the past year, this company has been charging my Mastercard for ***** every month! I called and attempted to reach them at ************** but was told to go to a website to manage my account at sp/mf.com or something strange like that and it wouldn't let me in only sending me to my student account. I have been scammed and looking through my personal email at yahoo they have been sending me invoices for the past year! With one email saying that I had renewed for "September 2024?" I am extremely angry and demand they return all of my funds they have taken from me for services that I have never used and hope that someone like your organization might have better luck than I in reaching an actual representative of this company.
Business Response
Date: 03/20/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/21/2024

Complaint: 21429300

I am rejecting this response because: No one reached out to me as the response suggested. All I received was the automated response that the account was closed with no indication of refund. Again, I have received similar automated emails of account closure for months yet they continue to steal my money.

Sincerely,

*************************
Customer Answer
Date: 03/21/2024
They charged me again four days ago. Even after receiving the complaint
Customer Answer
Date: 03/22/2024
They are now saying they dont see an account under ****************** I responded to this ridiculous email today with the most recent invoice. The reason I dont have one is because they just only now closed it- 4 days after this months invoice (hopefully). Now they owe me all these ***** charges every month.
Business Response
Date: 04/04/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have checked the account ***************** and as our agent has mentioned there is no Microsoft account under that email address, as for the charges we strongly advise you to place a claim with your financial institution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/04/2024
This is incorrect. The representative from Microsoft emailed me and said she found my account ***.com but refuses to close it, instead saying my financial institution should. They continue to charge me and I am demanding that I speak with someone there that will refund my Mastercard. I never used this service after purchasing and as the first attachments show I was told that the account was closed several months ago
Customer Answer
Date: 04/04/2024
Please help. I dont know if this Carolina ****** is actually with Microsoft as she continues to say she cant close my account even though she found it. I demand this company ************ my account and issue a full refund for services never used. They can clearly see I never used it!
Customer Answer
Date: 04/21/2024
The company continues to charge me even after saying the account was closed!!
Customer Answer
Date: 06/13/2024
The email address is ***************** and they are still charging me every month.
Business Response
Date: 06/18/2024
Dear *************************,

We are very sorry to hear about this, we have opened a new case on your behalf to further investigate the charges. Case number **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/19/2024

Complaint: 21429300

I am rejecting this response because: you continue to say the same thing yet continue to charge my Mastercard month and yet month for services never used- services you continuously say were canceled. It was initially opened under phone ********** and email
*****************

What is wrong with your company that you cannot reach out and speak to me like a normal human being and fix this wrong. I demand a refund for all these months you have charged me for services never used.

Sincerely,

*************************
Business Response
Date: 06/28/2024
Dear *************************,

We have checked the case opened on your behalf, and can see that our agent is in contact with you and working towards resolving your issue as fast as possible, we appreciate your cooperation, patience and understanding.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/29/2024

Complaint: 21429300

I am rejecting this response because: But he is not helping me. He said that he found my account, but continues to tell me to login. I cant login because I have never accessed or used the service! I keep telling each and every representative this who you have email me and they continue to say the same canned thing.
its this simple: you have identified my account, you have identified that you are charging me each month for services I am not using, the account holder is telling you to cease, to close and to refund not used services. You continue to ignor and deflect onto the customer as if you are not the supplier of this service.

Sincerely,

*************************
Business Response
Date: 07/09/2024
Dear ************; *****,

Upon reviewing the open case, it has been determined that there was no attempt to access your admin center. Consequently, the case has been closed due to inactivity resulting from a lack of response to their final communications.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/09/2024

Complaint: 21429300

I am rejecting this response because: What does this response even mean? You havent heard from your admin center? The case is simple- I opened an account with you two years ago for you to host a domain. Almost immediately I canceled, or so I thought. Regardless the service had never been used and I have never logged in. I have asked for you to stop taking money from me, to cancel my account, to cease and desist. Your responses have all been strange like this- like you have no control over your accounts yet you have my account in front of you. You say I need to login and cancel continually ignoring they I cannot.
this is your company is it not? CANCEL MY ACCOUNT AND STOP CHARGING ME!

Sincerely,

*************************
Business Response
Date: 07/12/2024
Dear *****************************,

We have sent you the information that we were able to see on the escalation created on your behalf, however if you wish to investigate the charges on your own please follow the link ************************************************************************************************************************************************************************** we strongly suggest you continue communication with our agent.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/12/2024

Complaint: 21429300

I am rejecting this response because: This is addressed to a ******. Can someone please contact someone from Microsoft? This appears to be a third party trying to be like Microsoft and cant even get names straight

Sincerely,

*************************
Business Response
Date: 07/19/2024
Dear *************************,

We apologize for the mistake the message was meant for you, you can investigate the charges on your own by visiting *********************************************************************************************************************************************************************.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/19/2024

Complaint: 21429300

I am rejecting this response because: this is now the twelfth time I have asked for you to cancel my account. What is wrong with you?

Sincerely,

*************************
Business Response
Date: 07/29/2024
Dear *************************,

Please visit ****************************************************************************************************************************************************** to find more information on how to do it, if you need further assistance please call **************** or visit **********************************************************.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They denied my refund for Order number ********** even when I told them the game doesnt work and showed them proof.
Business Response
Date: 03/20/2024
Dear ******************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is ********** .

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/20/2024

Complaint: 21427138

I am rejecting this response because: Nothing has been done yet

Sincerely,

******************
Business Response
Date: 03/28/2024
Dear ******************,

Thank you for reaching out to us, we have checked the account and order number you have provided, order 2913463958 for the game WWE 2K24 Forty Years of WrestleMania Edition Pre-Order appears as refunded on our system, we recommend for you to contact your bank or financial institution to see what has happened with the refund. Also we have found you have multiple escalations for the same refund we will proceed to close those and keep this one, and no further refunds will be given, making more cases or escalations will have the same outcome.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 03/28/2024

Complaint: 21427138

I am rejecting this response because: was not refunded pal

Sincerely,

******************
Business Response
Date: 04/08/2024
Dear ******************,

As mentioned before and order number you have provided, order 2913463958 for the game WWE 2K24 Forty Years of WrestleMania Edition Pre-Order appears as refunded on our system, we recommend for you to contact your bank or financial institution to see what has happened with the refund.Also we have found you have multiple escalations for the same refund we will proceed to close those and keep this one, and no further refunds will be given, making more cases or escalations will have the same outcome.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$36,000 part of a Microsoft SCAM/FRAUD by a Microsoft Technician. $900,000 was stolen from my PNC Bank Account.
Business Response
Date: 03/18/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a game from Xbox 01/13/2024. The game didn't work I requested a refund and it was approved the same day. Still today I have not received my refund for the game. I was able to talk to someone 14 days after it was approved and they said they were working on it. That they are behind. It has now been 2 month. When you try to contact them for support it just re-routes you to going online to check the status and no way to contact someone. My account email with them is ****************** I would just like my refund please
Business Response
Date: 03/18/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,Good evening. On March 11th, I attempted to load Skype credit to call a family member abroad. The transaction kept declining even though my bank said that they had approved the transaction. Then, I got a notification that my account was locked. I checked with my bank and they said that they did approve a transaction from Skype on their end.Respectfully, my account should be reinstated since there seems to have been an error on Microsoft's end and the transaction was approved by my bank. I use my account for important correspondence and it is very important to **** would appreciate it if you could resolve this situation at your earliest convenience.Thank you for your time.
Business Response
Date: 03/20/2024
Dear ****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:03/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased the office word 2019 so that I dont have to pay subscription fees, now you are telling me that you are not supporting office on the ***** Why this is happening? All my Mac application are always supported by Apple. This doesnt looks like legit as you continue to support it on windows and not on Mac. this is against consumer rights and fair share market.
Business Response
Date: 03/18/2024
Dear ***********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:03/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to log into my Xbox Series X with my Xbox Live Account but my password would not work. I went onto Microsoft.com to reset my password, but was unsuccessful at resetting the password. I was given the option to have a code sent to my phone after providing the last 4 digits of my phone number. I provided the last 4 digits on 3/11 multiple times and never received a code via text. I did the same thing on 3/12, and never received a code. I tried to recover my account twice following their steps but it received 2 emails saying they were unable to help me. You cannot speak to anyone, you can't chat with anyone, and you can't get them to call you. I can't play my Xbox at all because I can't sign into it.
Business Response
Date: 03/18/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 03/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 03/20/2024
I agreed that Microsoft would reach out to me for assistance with updating my password. I have not received assistance from them yet.
Customer Answer
Date: 03/25/2024
I have not received an email from the Microsoft Support Team since the 3/21 regarding my issue. I reached back out them but received no reply.
Business Response
Date: 04/16/2024
Dear ***********************,
We appreciate you reaching out to Microsoft Corporation through the Better Business Bureau about your concern. We have looked at your complaint and recent service request **********, and we see that our Tier 3 advocate ***** already provided a resolution and shared with you a reset password link to get this matter solved.

Without further actions to take, we consider this matter closed.

Sincerely,
Microsoft Corporation

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Customer Answer

Customer Answer

Customer Answer

Customer Answer

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Customer Answer

Business Response

Customer Answer

Business Response

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Business Response

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Complaint statuses

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Business Response

Customer Answer

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Complaint statuses

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Complaint statuses

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Complaint statuses

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Complaint statuses

Business Response

Complaint statuses

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Customer Answer

Customer Answer

Business Response

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