Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,667 total complaints in the last 3 years.
2,347 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When you get a Windows computer, Microsoft urges you to create an outlook account. You can then also attach your email address as a second login. The problem when also was allowed to create a separate account w/ the same email login. For years, I was very confused why I couldn't find files when I logged in, & I always had to create a new password. This isn't uncommon for me, so I didn't think anything of it. It wasn't until I switched to a Macbook I realized I had two separate accounts but I assumed that the logins for both accounts would be different because that's how logins typically work. However, they aren't different. So, I would login to one account w/ my email address & thought I would only be able to log into the other account w/ the outlook account. This resulted in logging into one account & not being able to use my Microsoft Office & so I must have purchased a subscription. At some point, I had to log into Onedrive again when I bought a new Macbook. I used my email address, & then directed to another account, which I most likely thought was the same account, but it said I didn't have a Microsoft Office subscription, so of course, I bought one. The problem is they charged me since August 2022 for two Microsoft Office 365 subscriptions, on accounts which have the exact same login ID. At first, I thought I was going crazy, & that it was my mistake. I thought the outlook login had to have been different from the gmail login, but they are the same, which created an infinite loop of logging into one account, forgetting the password, updating the password for another account, & so on & so on. The charges were also at opposite ends of the month, so I just thought I was getting charged for the same subscription & didn't notice. They then proceeded to tell me that it was my fault for authorizing the charges on two separate accounts (w/ the same login ********** have taken almost $200 of my money, which they will not refund. But, they say it's not fraud. It is.
Business Response
Date: 04/16/2024
Dear ***************************,

Thank you for Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, March 29, 2024, I tried to contact Microsoft to get technical help with my Dad's computer. When I called, the phone just hangs up on you. His computer had to be reset. He is 85 years old and I chose to not have him use a password when he used his home computer. With recent updates, it will not let me get into his computer. The consumer should have a choice whether they want to password their computer or not. Microsoft gives you no choice. You MUST setup a password with them to even use the computer you purchased. This is a desktop and no one is going to carry it outside the home. I think Microsoft has taken away the freedom for us to use a home computer without having to go through their unnecessary hoopla. I tried all the suggestions to not set up password or a pin number and it doesn't work. The phone says get online....how is one suppose to do that without use of the computer you bought. You used to be able to make this choice and Microsoft took it away!
Business Response
Date: 04/15/2024
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/23/2024
Microsoft has contacted me. The man was extremely nice and helpful. The situation has been resolved to satisfaction.
Thank you,
*********************************
Initial Complaint
Date:04/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to cancel our subscription multiple occasion unsuccessfully with MicroSoft for the 365 Subscription. It's impossible to speak to a person. Our company has shut down and my husband is in a facility due to his dementia. We have not used MicroSoft Office for years and do not want to pay for it any longer.
Business Response
Date: 04/16/2024
Dear *******************************,

Thank you for Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
WITHDRAWAL FROM CORPORATION ACCOUNT BY ********************** WITHOUT CONSENT.ASSURANCE CONSULTING & MARKETING SERVICES, *** ************************************************************ TOTAL = 2,079.00 03/28 DEBIT CARD RECURRING PYMT MSFT * E0100RHT5Y ***** MSBILL.INFO WA 7310 99.00 02/28 DEBIT CARD PURCHASE MSFT * E0100R3HY5 ***** *********** WA 7310 99.00 01/29 DEBIT CARD RECURRING PYMT MSFT * E0100QQAR2 ***** MSBILL.INFO WA 7310 99.00 12/28 DEBIT CARD RECURRING PYMT MSFT * E0100QBVT2 ***** MSBILL.INFO WA 7310 99.00 11/28 DEBIT CARD RECURRING PYMT MSFT * E0100PXR6R ***** MSBILL.INFO WA 7310 99.00 10/30 DEBIT CARD RECURRING PYMT MSFT * E0100PJO7H ***** MSBILL.INFO WA 7310 99.00 09/28 DEBIT CARD RECURRING PYMT MSFT * E0100P512B ***** MSBILL.INFO WA 7310 99.00 08/29 DEBIT CARD RECURRING PYMT MSFT * E0100OQFPO ***** msbill.info WA 7310 99.00 07/28 DEBIT CARD RECURRING PYMT MSFT * E0100OBYKR ***** MSBILL.INFO WA 7310 99.00 06/28 DEBIT CARD RECURRING PYMT MSFT * E0100NXEHL ***** MSBILL.INFO WA 7310 99.00 04/28 DEBIT CARD PURCHASE MSFT * E0100N3XGE ***** *********** WA 6654 99.00 03/28 DEBIT CARD PURCHASE MSFT * E0100MP1TI ***** *********** WA 6654 99.00 01/30 DEBIT CARD PURCHASE MSFT * E0100LVAWD ***** *********** WA 6654 99.00 12/28 DEBIT CARD RECURRING PYMT MSFT * E0100LGGXU ***** MSBILL.INFO WA 6654 99.00 11/28 DEBIT CARD RECURRING PYMT MSFT * E0100L2IY3 ***** MSBILL.INFO WA 6654 99.00 10/28 DEBIT CARD RECURRING PYMT MSFT * E0100KOJ6G ***** MSBILL.INFO WA 6654 99.00 09/28 DEBIT CARD RECURRING PYMT MSFT * E0100KAZR0 ***** MSBILL.INFO WA 6654 99.00 08/29 DEBIT CARD PURCHASE MSFT * E0100JWWAS ***** *********** WA 6654 99.00 07/28 DEBIT CARD RECURRING PYMT MSFT * E0100JJK55 ***** MSBILL.INFO WA 6654 99.00 06/27 DEBIT CARD RECURRING PYMT MSFT * E0100J5QDD ***** MSBILL.INFO WA 6654 99.00 04/28 DEBIT CARD RECURRING PYMT MSFT * E0100IF3ZS ***** MSBILL.INFO WA 6654 99.00
Business Response
Date: 04/16/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the answer is just the first step. There is a road to walk the final step is to see my money back in my bank account.

Sincerely,

***************************
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to contact Microsoft about an account that my son set up but no longer has access to. I have called over 50 times in 3 months and cannot get a live agent on the phone. I get an AI menu, and it tells me to go the website and then hangs up. Then when I try to call back, I get the same message about the website and then hangs up like it blocks your number from even trying to speak to someone. I can't get help on the website because I cannot login and so far have been charged $50.97 and will continue to be charged until I can get a LIVE agent to speak with. This is ridiculous and a way for Microsoft to scam people out of their money by not helping to cancel subscriptions. This should be illegal!!!!!!!!!!!!!!!
Business Response
Date: 04/16/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/18/2024

Complaint: 21557469

I am rejecting this response because I have not been contacted by anyone from Microsoft nor have they given me any action plan on what will happen to resolve my complaint.

Sincerely,

*******************************
Business Response
Date: 04/26/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We have reviewed your complaint and recent service request **********,and we see that our Tier 3 advocate ***** has been working with you to resolve the issue, in fact, we can confirm that the service request has been resolved and the refund has been processed.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/10/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
COMPANY HAS BEEN TAKING *****$ MONTHLY OUT OF MY ACCOUNT FOR OVER A YEAR NOW. MY BANK HAS ISSUED ME CREDITS THEY HAVE ISSUES ME ABOUT 5 NEW DEBIT CARDS. THEY ALSO ISSUED A STOP PAYEMENT ON MICROSOFT. BUT I WAS JUST AT THE CITIZENS BRANCH IN ************ AND HE STATES THAT WHEN YOU PUT A STOP PAYMENTS ON A VENDOR THEY WILL SOMETIMES BE SNEAKY AND CHANGE THE NAME IN WHICH THAT IS WHAT MICROSOFT DID.. HE TOLD ME THERE SNEAKY AND THE BRANCH MANAGER IS THE ONE WHO TOLD ME TO FILE THIS. ITS ONLY ***** BUT ITS STILL NOT RIGHT. I NO LONGER HAVE THIS XBOX AND HAVENT FOR ALMOST 2 YEARS. THEY JUST KEEP TAKING IT OUT AND I NEED THIS TO STOP.
Business Response
Date: 04/16/2024
Dear *****************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my subscription on January 19th 2024 through Microsoft. I was issued a refund in the amount of $108.74. It has been over 3 months and still no refund. I've contacted PayPal, my bank and Microsoft numerous times. I just keep getting the run around. The bank told me to contact Microsoft do I did then Microsoft said to contact PayPal so I did then back to Microsoft numerous times and still as of today there is no refund. I also told Microsoft and PayPal that the card that it was sent to that I no longer have access to.
Business Response
Date: 04/16/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/27/2024
I would like to keep this case open please and thank you.
Business Response
Date: 06/14/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we were able to confirm the case has been closed as our agent didnt receive an answer from you. Regardless, our agent also stated they reviewed your account and there were no refund requests. Please provide further information on your request so we can provide further assistance.

We will be waiting for your response.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been on xbox for 17 years. Today I was banned from services for sending a message related to my load out on a video game. It wasn't in the least bit rude or malicious. I'm not banned for multiple days and have no method to appeal the ban. They automate the bans and also are subject to fraudulent strikes by other players. This affects massive amount of people daily and if you investigate you will see that this affects tons of people on the platform and they have no way to defend themselves or be credited for breach of service or even damages.
Business Response
Date: 04/16/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.
We appreciate your continued use of our services at Microsoft. At the time to investigate this matter, the enforcement action has already ended, however, to avoid future situations like this one and as part of our commitment to providing a safe and secure online environment, we would like to emphasize the importance of following our policies. Please take a look of the below email so you can familiarize with our policies.
Xbox Community Standards | Xbox
Microsoft Corporation
Customer Answer
Date: 04/16/2024

Complaint: 21554969

I am rejecting this response because:
I violated no policies, I attached thier side and the quote of mine they punished me for. The action was inexcusable. No rational person could ever conceive any harm from my comment. There response in no way illuminated any violation I may have caused. Furthermore they provided me no way to resolve thier termination of thier obligation to me.

Sincerely,

*****************************
Customer Answer
Date: 04/16/2024
Xbox Community Standards Direct From the Website
1. Keep it legal
I broke no law.
2. Do your part to keep everyone safe.
Who was harmed threatened or exploited? (This definition is direct from the site.
3. Turn that spam into substance.
Who was spammed?
4. Keep your content clean.
How was it dirty?
5. Fraud benefits no one.
Did I commit fraud?
6. Where there are limits there is reason.
Surely microsoft can clearly and concisely defend the reasons if they are in fact valid. Furthermore if microsoft are capable of reason where is the opportunity for discourse and appeal? By contrast it took you all three hours to ban someone who brought up my ip address while playing and threatened to kill myself and my mom just a couple days ago. You banned me for discussing my load out in a game with an opponent I was playing the same game against using terms directly present in the game. The chat in total as context doesn't elaborate any hostility genuinely and neither does my 17 year history on xbox live platform.
7. Harmful behavior has no place on xbox.
Discussing load outs couldn't be less harmful, in fact rational people consider it cooperation.
8. Respect rights of others.
My quote doesn't violate this in any conceivable way.
9. Always respect privacy of others.
My quote doesn't violate this in any conceivable way.
10. Be a force for good even when others aren't.
Me fighting mircosoft on the obvious mistake is exactly that.

Customer Answer
Date: 04/24/2024
Microsoft never made the position clear and as such this case should not be closed. If the reason for the denial of service cannot be made clear then corrective action cannot be taken by the user and as such continued errors followed with increasing punishment is unavoidable. No business holds any employee accountable without proper clear instructions on improvement. What's the rational behind doing it to a paying customer? No ******************** employee I've spoken to whether current or prior sees issue with the statement I received a ban for. Most don't even know what it means and those that understand the terms of the game know there was nothing offensive or harmful stated.
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft XBOX charges a subscription to their players and offers options to post to a looking for group forum that Microsoft created. Yet, bans players for posting to said forum. Microsoft bans players for 2-8 days without explanation nor the opportunity to explain/rectify the post. Players that have paid said subscription, lose access for days almost a week at times without resolution or reimbursement.
Business Response
Date: 04/15/2024
Dear *********************************,

We are sorry for the trouble that you have encountered with your Xbox banning players issue. We appreciate your feedback on this matter, and we also want to give you a link to contact Xbox Support directly so you can report the problem to them.

****************************************************************************************************************************************
Thank you for your cooperation and patience. We look forward to hearing from you soon.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 04/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft 365 Subscription, Auto pay $8.25 per month (Outlook and MS ****** am a monthly subscriber to Microsoft 365 (Outlook and MS ****** The most important aspect of my monthly payment is product support but Outlook has admittedly remained riddled with defects related to ***************** Pursuant to past procedures (to get product support) I logged into *************************************************** and created a ticket and a tech support person called me back or sent me an email to my gmail account. That service has been denied for months. Microsoft introduced a new Authentication App for smart phones. It is defective and does not work. Since then I have not been able to sign on to my account, get to product support. IF I am ever able to get to a human being (a very rare event and nearly impossible) all calls to Microsoft are mis-directed to an irrelevant department or the agent tells me the Privacy and ******************* must change a setting. I am told that department is strictly internal and has no direct line and only a Microsoft person can transfer my call but there are a lot of problems and the wait is very long. Invariably I am put on hold for hours (once for 2 hours, once for 4our hours, once for 7 hours) and then the call is disconnected. All inquires and calls require Authentication via the app and it does not work. The pattern is the same for all Microsoft web pages, phone numbers (even for the Microsoft number listed at this page **************. I have sent emails to over dozen of emails to support technicians who communicated with me via Gmail before MS launched the defective app. None have been responded to except for a reply stating, Deleted without being read, or Blocked In frustration I complained at X (formerly ******** and Microsoft 365 has asked me to DM them. I did this at least three times and no one responded. I
Business Response
Date: 04/16/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/26/2024
"We have not received a response to confirm whether your complaint has been resolved"
What on earth are you talking about. No one from BBB has followed up on my complaint since it was filed. I an my bank are still left hanging. No resolution. Not even an attempt. . I am unable to gain access to even close the account. I cannot attach email to my bank here. What do you want from me?
Customer Answer
Date: 07/08/2024
I honestly dont know what you want from me I dont know what youre asking me to respond to. Ive heard nothing from anyone ever. No one has ever contacted me even ***** ********** could not get Microsoft 365 to contact me? Every time I have contacted Microsoft explain the problem they have told me refer the matter to another department and put me on hold forever no one answers the phone. I have been with us for a month day after day after day week after week month after month I am not able to get in touch with a human being to correct the problem no one has responded to the problem what part of this do you not understand?
Business Response
Date: 07/11/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Upon checking, we confirmed your past service request has been archived as our agent never received a response from you. Regardless, we have contacted a new senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********. Please collaborate with our agents towards a resolution.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/11/2024

Complaint: 21554821

I am rejecting this response because: The statement is false in fact. No one ever contracted me. This is HEARSAY and untrustworthy as it is supported be no evidence. Hearsay is not credible or admissible. No statement as to who, or when, or by what means. Come on BBB! They are gaslighting you too. They are making fools of you. It is REALLY this easy to gaslight the BBB and blow you off? Really? What is your purpose. Pleased shoo that you are fit for purpose.

Sincerely,

*************************
Business Response
Date: 07/19/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Upon checking your past cases, we were able to confirm this is an issue that has to be handled by our commercial team, so we've rerouted your case to this team. Your new case number is ********. You will be contacted in the upcoming days.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/19/2024

Complaint: 21554821

I am rejecting this response because: What "response"? Essentially it's "we have referred your complaint to the department of circumlocution? You ask me? You, the *** should be asking if this is acceptable. **? What is your purpose?
Do you actually not realize you are being given the same gaslight run around they have given me for over four months now? No one from Microsoft has EVER contacted me. Please demonstrate to me that the ** is fit-for-purpose. Is it really this easy for corporations to dust off the BBB? If filing a complaint with the BBB a fool's errand? Am I wasting my time here?

Sincerely,

*************************
Business Response
Date: 07/26/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request ********, we were able to confirm our commercial team was able to get in contact with you to provide further assistance. Please keep collaborating with them towards a resolution.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/27/2024

Complaint: 21554821

I am rejecting this response because:
My responses are emails and they will not attach here! This system is utterly insane!Email cannot be saved in any format you accept!

Sincerely,

*************************
Business Response
Date: 07/31/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. You don't have to attach anything through this portal, you only need to provide the information to our commercial agent. Please collaborate with them towards a resolution.

We are monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/31/2024

Complaint: 21554821

I am rejecting this response because:
Sorry but I find this entire process incomprehensible. Totally lost in this rabbit hole. I have replied to *************************************** directly with email. Communication here is cryptic, unclear, incomprehensible and impossible. The only attachments are email and they cannot be attached here.

*************************
Business Response
Date: 08/06/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request ********, we were able to confirm the case remains open and being worked on. Our agent is waiting for your response. Please keep collaborating with them towards a resolution.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/13/2024
No the complaint is not resolved. 2 1/2 hours on the phone and we are right back where we started. This is where we started from! These people are absolutely infuriating. They reactivated the account charge my bank account took my money and put me exactly right back where we started from!

It is outrageous this person who is apparently so important he does not have a supervisor took 2 1/2 hours to reset up the account and did not check to see if you even fix the **** problem. Absolutely mind-boggling jaw-dropping unbelievable!

*************************
Business Response
Date: 08/20/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request ********,we were able to confirm our agent closed the case as the account setup was completed and they indicated you need to refer your support concerns via a case with Microsoft for business support. Please follow these instructions to address this matter.

Considering this information, we will be closing this complaint as theres no further assistance we can provide for this case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/20/2024

Complaint: 21554821

I am rejecting this response because:

WHAT R U Talking about?! What "response'?! Please show me ONE word that relates to the substance of the issue. Microsoft wrote "Please follow these instructions to address this matter." WHAT "instructions"? I see no instructions! WHO is trying to communicate what?! This is utterly idiotic! See attached. Microsoft did not solve the issue that caused the problem! All they did was take TWO hours in screen share to re-establish the account (and take my money) and walk me through a preposterous authentication process that I will never be able to duplicate if I get signed out! And the ONLY way to get signed back in is to use the SAME authentication my account is disabled from using! This is utterly insane! Idiotic. Robotic! Moronic! It is patently clear Microsoft has ZERO respect for the BBB! What a fool's errand a BBB complainant is. What a travesty!

Sincerely,

*************************
Business Response
Date: 09/16/2024
21554821
Dear **** ********,
During your interaction with *****, you completed the following actions:
Clarified what is a Global Admin.
Clarified that the Global Admin account is ****************************************************** and that this is the account he needs to use to login on your Office applications.
Setup the Authenticator application on his Global Admin account.
Confirmed access to the Admin Center.
Purchased the subscription restore the same products he had before (Microsoft 365 for business apps)
Logged his account in Outlook and Word and confirmed that the license was active.
Since youve set up access through the ************* any future support requests should dbe sent through the Admin portal, per the design of the business relationship. Microsoft considers this BBB complaint resolved.

Customer Answer
Date: 09/16/2024

Complaint: 21554821

I am rejecting this response because:
No this is absolutely ridiculous. You have totally ignored my previous response to this exact same issue. Yes Microsoft? contacted me and reestablished my account so they could take my money what they did not to solve the original problem. I am not gonna again go through this all over again for the umpteenth time. If I ever log out again I cannot sign in again because the telephone app does not work! My account My account is set up at their and to not allow that. Im not going to repeat all this here again it has been restate it to you at least a half a dozen times and to Microsoft? too. All they did was figure out a way to get me signed on to take my money again. If I get signed out I can never sign back on again. That is the original problem. What part of this do you not understand? What part of this do they refuse to understand?

We keep running around in a circle with 1 foot nailed to the floor.!

The only problem they fixed whats the problem of not getting my money. They didnt fix the problem of my inability to sign on using their app because theyre in their security has blocked the ability to do that what part of this do you not understand how many times do I have to repeat this!

Sincerely,

**** ********

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