Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Golden Crest Apartment Homes

  3939 Tanglewood Ln Odessa, TX 79762-7116

• 

  Northridge Court Apartment Homes

  3417 N Midland Dr Midland, TX 79707-4650

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  High Plains Apartment Homes

  3727 Andrews Hwy Odessa, TX 79762-6332

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  Avanti Townhomes

  2301 Cotton Flat Rd Midland, TX 79701-8822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Apartment Homes has had numerous of break ins into the garages in the past 12 months with nothing being done by the management team to better the safety of our stuff. I myself experienced it today. My garage was broken into. I have asked the office many times to please secure the side door for the reason that they been broken into. With the being said they never fixed or modified to better the safety to the garages. I do not feel safe here, my lease is up on the 1st of April and now the office is requiring me to give a 30 day notice of vacate. Even after with this incident. I would understand if I had just sign a lease and ask to terminate to give a 30 day notice but I have probable cause on why Im needed to urgently leave the unit. Not counting all the other issues that do happen here. Every other month I receive a email with information from the office stating that there are kids damaging cars in the complex. Office lady not helpful at all. All she has to say things happen.

  Business Response

  Date: 04/04/2023

  To whom it may concern:
  
  We are disappointed to hear our resident has had to deal with any theft of her personal belongings. The office staff has provided a different garage for the resident to use. Unfortunately crime does not have an address and criminal activity can truly occur anywhere. This is not a reason where we would let a resident out of their lease. We highly encourage our resident to reach out to their renter's insurance for additional support. 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a new resident of this property. I was scheduled to move in on 3/11/2023 into an apartment on the fourth floor. I was informed by the office the day before 3/10/2023 only because I went into the office to finalize paperwork that the elevator was broken. I informed them that I had already made arrangements to move in 3/11/23 and was this going to be a lengthy repair so I could make adjustments to my move in date if necessary. I was told by office staff on 3/10/23 that the part to fix the elevator was ordered and it would be fixed within the week. It has now been two weeks and still not working. There has been no updates on a tentative date it will be working and they dont answer the office phones during business hours for me to call for updates. I have a small child and walking up and down 4 flights of stairs on a regular basis is not feasible for me and should not be expected. If I had known it would take this long to fix I would not have paid my deposit nor signed a lease to move in on that date. Ive paid to stay in my fourth floor apartment home but I am currently not able to living in due to them not having any urgency in fixing the elevator on their property. I need my rent prorated for the days I have not been able to live in my apartment due to the broken elevator and the elevator fixed and/or a date it will be fixed. *** reached out to the corporate office of the apartment complex in regards to filling a formal complaint as well as the BBB.

  Business Response

  Date: 03/27/2023

  We sincerely apologize for the inconvenience our resident and her family have experienced due to the broken elevator at our apartment complex. We understand how frustrating this situation must have been for them. We are happy to report that the elevator has been repaired as of March 20, 2023. We understand that this repair took longer than anticipated, and we apologize for the delay. We are committed to providing our residents with timely and efficient service, and we regret that we did not meet their expectations in this instance. If there are any further concerns or questions that the resident has for our team, we encourage her to reach out to our office at her earliest convenience. 

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19642372
  
  I am rejecting this response because I was not made aware the elevator was working until 3/24/23. I have not heard back from the regional representative ******** as of today, 3/28/23. I spoke with staff named ****** from corporate office on 3/23/23 and was told I would receive a call from ******** and I have not. This response does not include them providing me a credit/refunding my rent and other associated fees for the dates of 3/11/23-3/24/23 as I was not able to move into my apartment due to the elevator not working. Im glad the elevator is finally working after almost 2 weeks, having file complaint l, and the office staff of ******* finally answering the office phones during business hours. Once, a resolution about my rent/fees of the apartment are corrected I will be happy to accept the response and hopefully not encounter any other issues and live peacefully in my new apartment home.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/05/2023

  We are pleased to report that the resident has been offered both a monetary and material concession that they find satisfactory. Should the resident require any further assistance, or any further attention to their concerns, we ask that they contact us at their earliest convenience. We look forward to their stay with us, and we thank them for their patience, and for the opportunity to work with them towards an amicable resolution.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a noise complaint with the office yesterday, 3/16/2023 and they refused to respond. I filed another one today 3/17 about the people in **** and again, they refused to respond. I am being sujected to nonstop noise and I have filed many complaints with the office, being ignored for most of it. I work from home as do a lot of people and any noise, hurts my job. A few weeks ago, it was so bad that I had to take the day off from work and management refused to reimburse me for me wasting my vacation time for their noise. The people working in **** today are so loud. The first time I went over there, I told them to be quiet as I'm working from home. He said 'no' and shut the door. A few minutes later, it got really loud again and I went back over there and he was rude and again shut the door in my face. I pay over $1,300 to live here and I can't get any peace and quiet and when I complain, nothing is done. I'm seeking reimbursement for noise complaints and time off that I had to endure because they made my work environment (apartment) unworkable.

  Business Response

  Date: 03/24/2023

  To whom it may concern:
  The leasing office has no record of complaints submitted from our resident on 03/16 or 03/17. To ensure every concern is on the record, we would encourage the resident to reach out in writing through his resident portal. While living in a multifamily space comes with regular living noise, the office serves as a resource to work to define what is excessive noise. In order to proceed legally in any fashion when addressing noise complaints, landlords must have a recording of exessive noise, or a first hand account through apartment staff and/or 3rd party partners like courtesy patrol and the police department. Regular excessive noise needs to be defined mulitple times to proceed legally and therefore noise complaints do not have an overnight solution. Knowing this and knowing that our resident may not find working through noise complaints over a longer period of time the right acceptable, we would be happy to waive the lease break fee, should the resident want to move out early.

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19614613
  
  I am rejecting this response because:
  
  tell them to check their emails. I sent multiple emails. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/04/2023

  To whom it may concern, 
  
  We apologize, but we're not finding any emails. Should you like to continue this conversation further, you are more than welcome to reach out to ******************************************* We will address noise complaints as we are permitted to do so and follow the legal steps required. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment staff refused to fix my bathtub leaking into the downstairs apartment. Now they are retaliating against me going to the office to complain by insisting that they need to access my home then one day they know my children will be there while I am at work. I have contacted them office repeatedly but they won't answer their phone and they won't call me back.I just want this fixed without retaliation.I have notified them repeatedly for over a month that the shower is leaking in the wall. The downstairs neighbor has called emergency maintenance over and over. When emergency maintenance shows up on the evening and I am here they come in and just look at the tub then fix nothing.They keep refusing to enter saying they don't have access even though I have given them written permission and my poor dogs have been kenneled the whole time I am at work for a month.Additionally they continue to let drug addicts live in our park and laundry room. There is drug are objects used for drugs littered all over even though they promised security guards.I have submitted a complaint about these apartments with the BBB before because my walls where full of squirrels and they behaved the same way. Maintenance would not show up and then couple of times they did they would do nothing. They never removed the squirrels, they just made me move all of my belongings across the apartment complex. The apartment they provided me apparently has these known issues with leaking for years.

  Business Response

  Date: 03/27/2023

  We thank the resident for taking the time to voice her concerns. The repair in question was made on March 17th, 2023. It is our sincerest regret that our resident has at any point felt inconvenienced in this process. The delay involved in making the repair was due to our maintenance technicians believing that her dogs were freely roaming around the apartment. This misunderstanding was an honest one, and once it was cleared up they made entry into the apartment while nobody was home to make the repair. The last thing we want is for the resident to feel that she is being retaliated against in any way, and if there's anything we can do to improve her experience we encourage her to reach out, we would love the opportunity to make this right. 

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19613372
  
  I am rejecting this response because:

   

  My request was answered with retaliation and a threatening 24 hour notice that staff would be entering my house on a day that I told them only minors would be home during the day.

   

  As attachments show the request was put in repeatedly starting February 20th and staff only decided to go into my house during the week of   March 13th-17 so they could repeatedly contact my minor daughter.

   

  No resolution could be reached. This business allows retaliation and inappropriate contacting of minors. 

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of indigo apartments over a month ago. I was sent an email regarding a balance for moving out early which I paid. Now I keep receiving email for the exact amount I paid as if I didn't pay it. They sent me a refund check for $455 that they canceled before i could cash it. Also they sent me a settlement offer that I could have paid $500 less than what I actually paid if I hadn't done the right thing and pay on time. I think I deserve a new check for $455 and a $500 refund in addition like was offered in the settlement and for all communications to stop. I've attached screenshots of most communications including the settlement offer and what I paid.

  Business Response

  Date: 03/14/2023

  To whom it may concern,

  Thank you for reaching out. We apologize for any continued communication regarding a balance due. We can confirm that your outstanding balance has been paid in full. We will be updating ********* as well so they will stop sending communications to you. We apologize for any confusion around any email regarding a settlement offer. This message was sent in error. Regarding the $455 refund check, that check was cut before it was realized that there was no termination fee charged for you breaking your lease early. When this was caught, the refund check was voided and the termination fee was applied to your ledger. Apologies again for any confusion. To summarize, at this time, your full balance has been paid and we will be ceasing communications requesting payment.

  Thank you.

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19584371
  
  I am rejecting this response because: I was a refund of $500 like was offered to me in a settlement email if I hadn't paid the balance in time and done the right thing.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driftwood Apts owned by Weidner company. ****************************************************************** Parking lot has not been plowed after several snow storms. Tenants are parking on adjoining property. Several phone calls to the local manager has not solved issue. One email to corporate office has not been returned. The lack of snow plowing has created problems for adjoins parking lot not owned by Weidner.

  Business Response

  Date: 03/06/2023

  To whom it may concern,

  ********* has received record breaking amounts of snowfall over the past few months, and we have worked diligently to clear our parking area after every major snowfall event. We do have a smaller parking lot, which makes it more difficult to access some areas than other, especially if there are cars in the way, but we do our best to work around any obstacles to remove as much snow as we can. Please feel free to reach out to the **************** at ************, or the *************** office at ************ if you have any further questions or concerns.

  Thank you.

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19540772
  
  I am rejecting this response because:
  

  Driftwood has had ample time to plow the parking lot since the record breaking snow fall. Vehicles can be relocated during the plowing process. Then vehicles can be parked in their designated spaces.

  The complaint is that the Driftwood tenants are partially parking on my private condo parking lot. This is not acceptable. Having Driftwood tenants on our lot makes it difficult to enter/exit our privately owned parking spaces. It also has created an instance of emergency vehicles not being able to access. At times there is one or up to four vehicles parked so that part of the vehicles are physically on  my property. 

  I have called Driftwood management twice and nothing is done. 

  Complaint: Driftwood tenants' vehicles are partially on private lot adjoining Driftwood lot. Ask Driftwood tenants to keep off condo property. 

   

  Sincerely,
  
  *************************

  Business Response

  Date: 03/10/2023

  To whom it may concern,

  We apologize for your private driveway being affected by residents of Driftwood. Our Community Director has sent out reminders to the ******************* to be sure not to block any other vehicles or driveways. If vehicles continue to block your private access to your home, please feel free to contact a towing company for assistance.

  Thank you.

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think theyre trying to charge me for something I didnt agree to. They wont provide my lease agreement and dont feel comfortable talking to the office staff anymore as they have no respect when it comes to my situation.

  Business Response

  Date: 02/22/2023

  To whom it may concern,

  Please see the attached documents which outline the rules regarding treatment for bedbugs. The documents include the original lease for unit ****; a relet request form indicating the lease is being taken over by a new party(s); and a copy of the bed bug addendum that is included in the lease. 

  Thank you.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ****************************** on July 16, 2022. The Edge apartments are managed by Weidner Apartment Homes. On or about December 22, 2022, the outside temperatures fell below 15 degrees and the exterior and interior pipes froze affecting the entire apartment building. For 7 days the apartment building was without any running water and for 10 days was without any hot water. During this time without running water there was no communication from building management as to where residents could use alternative facilities -simply that management was working on fixing the problem and that in no way would having no running water result in a rebate or reduction of rent. On December 22, 2023, several apartments, including mine, water began leaking into the bedroom area as a result of frozen fire sprinkler pipes. The water damage resulted in damage to furniture and the apartment and I was unable to enter the bedroom area for nearly 3 weeks. The Edge told me that my only remedy was to move to another apartment in the building or they would let me out of my lease without any penalties. I opted to move out of the apartment and to another rental house on 1/31/2023. When I moved in I paid a $200 refundable deposit and a $200 refundable pet deposit. Upon moving out I received a bill from The Edge that I owed $100.00 cleaning fee, $85.00 for carpet cleaning, and $50.00 for non-return of a parking pass. The apartment was thoroughly cleaned by professional cleaners who followed a move-out cleaning guide issued by the apartment. I videotaped part of the cleaning process to prove that we had followed the guidelines precisely. As to the carpet cleaning - I do not have carpet in my apartment. My apartment, No. 431., has hardwood throughout. Lastly, I was never given a parking permit. Although I moved out and turned over my keys on 1/31/23 - The Edge is charging me 1 days rent for 2/1/23. I would like my rent for part of December refunded and a billing adjustment.

  Business Response

  Date: 02/24/2023

  To whom it may concern:

  ************* experienced extreme temperatures and weather while our resident was with us. Pipes froze to the building for a total of six days, no hot water available for six days. Our teams worked to stay in constant communication during this time with any updates on services and what actions we were taking to mitigate the issues our building was experiencing. Because the weather was so extreme, alternative options for a water source were limited and not readily available. 

  This resident did experience damage to her apartment home. Because the damage was going to take time to repair, the resident was offered to be let of her lease penalty free or transfer for free to another apartment home. As we do with any residents that have experienced damage in their apartment, we encouraged this resident to reach out to her renter's insurance for additional assistance. The insurance company determined that the apartment was inhabitible, therefore any hotel costs incurred by the resident would be at their own expense. 

  We do require an invoice from any company to show cleaning was done at move out. The cleaning fee was removed from her final balance as a customer service gesture. The resident was incorrectly charged for a carpet clean and the fee was removed. When referring to the residents lease, we do have on file a signed parking permit addendum that states she was issued a parking pass at move in. 

  Because keys were turned in on 02/01, we did charge rent through 02/01. Should the resident still want to pursue reimbursement, it would need to be done through ****************** at this point in time. 

   

  Customer Answer

  Date: 03/07/2023

   Here is my response:
  
  I did receive a check for $72.79 from Weidner which corrected their errors in charging me for cleaning and for carpet cleaning. 
  
  I still have not received a reimbursement for the unauthorized charge for 1 day rent on 2/1//23. As recounted in my original complaint I was out of the apartment and turned in my keys on the afternoon of 1/31/23. I briefly lay out the circumstances below to prove this fact. 
  
  At approximately 5:30 PM on 1/31/23, I approached the gentleman sitting at the front desk of the reception area at the Edge Apartments. The agent was speaking with 2 people who were seated at his desk. I waited a few feet to the side while they spoke - the agent and the two people stood up and started walking away - as they did I said "I am leaving the keys to apartment 431 on your desk, I am completely out of the apartment." The agent said "thank you." 
  This interaction would clearly be reflected in the video cameras of the lobby.
  Furthermore, I was not in *************, on February 1 starting from 7:00 AM to February 2, 2023 at 6:00 PM. I have documented proof of my whereabouts - including a signed letter from my supervisor, a DOC log book which reflects my location, and camera images of my car passing through toll booths. 
  Lastly, I notified staff that I would be out of the apartment on 1/31/23 prior to and on 1/31/23. 
  
  I would like a response - as to their "proof" that I turned in the keys on 2/1/23. 
  
  *************************;
  

  
  

  Business Response

  Date: 03/16/2023

  To whom it may concern: 
  
  We have attached the residents notice to vacate date for review, dated February 1st. The associate in question no longer works for the company so we are unable to verifiy this claim. As a customer service gesture, we'll go ahead and credit back one day of rent. 

• Initial Complaint

  Date:02/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************/ Weidner Apartment Homes hid a $1,000 / month fee from us at lease signing and only declared it months later near lease end. We have paid over $4,300 in these illegal, extortionate fees and demand a refund.My husband and I rented at WCV on a 6 month lease because our home was being renovated and we needed temporary lodging. The lease says that if we did not give notice, we could continue "at the current month to month rate", which we took to mean the $3,500 / month rent. Nowhere in the lease did WCV/Weidner declare an additional fee for going month to month. The staff also did not disclose it, neither in writing, nor verbally.Not knowing how much longer the renovation would take, we relied on the flexibility of that month to month clause.Only near lease end did WCV declare a $1,000 / month additional fee, on top of the high rent. The manager admitted to me on email that they hide the fee at lease signing and only declare it at lease end. This is improper and illegal, or should be. So, at lease end, we were stuck. Our house was not yet inhabitable. It would have been near impossible to find another rental for just 2-4 months, not to mention the cost ($2,000 - $3,000) of moving and the certainty of further damage to our furniture and the exhaustion of this process (we've moved 3 times in 3 years already). I considered signing another 6 month lease and breaking it early, but the cost of that per the terms of the lease is 2 months' rent, over $7,000. So, I protested to the manager, *******************, about the undisclosed extortionate fee, but he refused to waive it. To date and to avoid eviction, we have paid $4,438.08 total in this illegal, extortionate fee.We demand a complete refund. If the fee is not disclosed at lease signing, it cannot be added later. The lease gives the impression that we could continue at the current rent. We relied on that understanding. If we had known about the fee, we never would have rented here.

  Business Response

  Date: 02/14/2023

  To whom it may concern,

  We apologize if there was any confusion around your renewal offer and month to month information. Please see the attached Renewal Letter that was provided to you dated August 1st, 2022, which states the Month to Month fees as follows:

   

  "2) Rent, beginning 10/9/2022, without signing a new lease:

  $3,455.00 + $1,000.00 (Month to Month Fee) + $0.00 (Other Charges)"

   

  You can see here that the Renewal Letter clearly states the $1000 month to month fee will be added starting 10/09/2022, if a renewal lease is not signed.

  Thank you.

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19392580
  
  I am rejecting this response because it is legally insufficient.  I also included the renewal letter in my original complaint.  My point is thst the original lease states we could continue month to month at the current rate if we did not give notice at lease end.  We relied on that lease language to be assured that we would have the flexibility to move when our home renovation was complete.  It is improper and illegal for WCV/Weidner to add a large fee after the lease is signed.  It's deceptive business practice.  We demand a full refund.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property management company does not fix maintenance issues, took 6 months to make bathroom usable, had to shower and shave at neighbors apt, do not maintain stairwells and have created safety issues and *** violations, roof is leaking and office does not follow posted hours of operations making it almost impossible to work with office around work schedules. Value of services and property are non-existent but company recently raised rent and told tenants these apartments are now luxury apartments. Would like to be released from my lease so i can move somewhere safer that is actively maintained

  Business Response

  Date: 02/28/2023

  Response - 
  
  To whom it may concern,
  This resident submitted a service request in July for his sink. The service request was left open for 2 weeks, for multiple reasons. Please review below for a timeline of action:
  
  - ********** called the resident to let him know we were on the way to address. Resident stated he wanted to be home when work occurred, therefore service request was not completed.
  - Maintenance set up an appointment based on this feedback/request. Resident was not home at time of appointment. Service request was not completed
  - Service Request was updated in system as a no show, service request was cancelled and a note was left for resident to reach out when he was available
  - *********** request for sink was entered on September 30th- Service request was completed the following day and the residents sink was replaced
  - Additional: Resident reported a broken stair in the common area, a temporary fix was in place the following day
  
  If there are any additional concerns the resident currently has, we are ready and willing to address. At this time, all problems have been taken care of quickly. If the resident would like to break his lease, we do offer a lease break termination fee option (1 months rent as a termination fee) with a 30-day notice fee if the resident would like to pursue moving out.