Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Golden Crest Apartment Homes

  3939 Tanglewood Ln Odessa, TX 79762-7116

• 

  Northridge Court Apartment Homes

  3417 N Midland Dr Midland, TX 79707-4650

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  High Plains Apartment Homes

  3727 Andrews Hwy Odessa, TX 79762-6332

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  Avanti Townhomes

  2301 Cotton Flat Rd Midland, TX 79701-8822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were approved applicants to live at park place. We paid a $750 damage deposit on May 31, 2023 to hold our apartment. They encouraged us on more than one occasion to sign the lease before we had seen the actual unit we were goi g to be living in. We showed up on July 7 th, 2023 for our move in day to discover cigarette ***** in the carpet (claims to be a non smoking building), spray paint on the carpet accompanied by bleach and paint stains everywhere, and a cigarette coated mirror. The apartment was so dirty and not even move in ready as they claimed. It looked nothing like unit we had seen in online ads and in person. We were assured our unit would be similar to the one we had seen. We had requested to see a new unit, and again were shown a unit with visible spray paint on the closet doors. We have asked fora refund of our damage deposit, they are refusing claiming it is non refundable. I have asked for documentation of this in emails. They are now no longer answering me. We have be mislead and lied to. Im hoping to take further action on this issue as they are not providing a reasonable solution.

  Business Response

  Date: 07/20/2023

  To whom it may concern,

  Please see attached the Qualifying Criteria document that is included in all apartment rental applications that states if an application is cancelled after 24 hours of approval, ******* monies will be forfeited. Please also see the timeline of events below that indicate the application was cancelled after the 24 hour mark.

  Scheduled viewing 5/24/23 Toured apartment with identical layout

  Application Submitted 5/25/23 with Scheduled move-in date 07/07/23 

   Approved application and paid SD on 6/1/23

  07/07/23 - Resident came to property and saw the actual unit. Resident was unsatisfied with the condition, so another apartment option was provided

  07/10/23 Resident was offered O104, but that unit was not preferred either, so the application was cancelled

  You can see here that it was over 1 month from approval to cancellation of the application, resulting in the ******* monies being forfeited.

  Thank you.

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20312957
  
  I am rejecting this response because:

  The layouts were identical, but unit conditions were not. Business claims that all unit have unique characteristics. The unit we were shown had multiple cigarette ***** in a building  that had be advertised as non-smoking. As well as spray paint on carpet which was also not disclosed in any documents and/or advertisements. The second unit to be shown (****) also had visible spray paint on closet doors which also was not disclosed before transaction was completed. We were made to pay damage deposit **** 25,2023)  before seeing our actual unit (July 7,2023). The business is now refusing to answer any emails or phone calls. As well as refusing to send documents declaring their damage deposit policies. They are not trying to come to a reasonable agreement or compromise. We would like to take further action if business continues  refuse to return our damage deposit and correct their mistake. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/07/2023

  To whom it may concern,

  Attached is a copy of the Qualifying Criteria that is included will all applications that states the policies regarding ******* money deposits. The policy states that once the application is approved, any ******* monies paid becomes non-refundable. When the resident indicated they did not want to move forward with the original apartment, a second option was presented. This second option did have a few minor maintenance items that still needed to be completed, most notable, the paint on the closet door that is included in the photos here. Those doors were intended to be touched up before this resident moved in; the apartment just happened to be shown before that painting happened. In summary, we will be keeping in line with our Qualifying Criteria as it pertains to the forfeiture of ******* monies. 

  Thank you.

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2022, I had lost my job. At that time, I reached out to management explaing what had happened. I reached out asking for help/options and letting them know rent may be late. The job I got was less income and that was also told to management. I emailed them 3 times with no response. At all. Fast forward to now, we are having to move out because we just haven't been able to catch up. After providing my 60 day notice, I realized transfers were a thing and reached out. They said the policy is if there's late rent payments, a transfer is not approved. That is understandable. I'm not mad about that. However, prior to sending in our 60 day notice, ******* sent us a new lease. I just want someone to make it make sense. How is it that, we have late rent, but ******* was more than happy to let me sign a new lease for our current apartment, but when I ask for help/a transfer AND tried to get assistance in November, they disregard everything. I know a business has to be ran, but it seems as if yall wanna feed off the late payment charge and more rent instead of trying to help people(in my case). In this world we live in now, I'm sure my family isn't the only one late on rent or needing to downsize. The complex is nice and it's close to my son's school and my job. But, I'm truly disappointed and confused on the way this has played out. Thank you,

  Business Response

  Date: 07/12/2023

  To whom it may concern,

  Since the time this message was submitted, our staff has been able to communicate with the resident regarding possible transfer options, and in the end, the resident indicated that they will be moving out altogether, due to price. Our community does have a transfer policy stating that no more than 2 late payments can be on record to be considered in good standing with the community and eligible for a transfer. Lease renewals do not have the same policy, which is why a renewal was still offered. In the end, we are glad a resolution was reached with the resident and the onsite team, and if there are any further concerns, we are open to listen to them.

  Thank you.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this month I informed the office worker ******* that I had gotten a service dog at my home. I told her I would get her the information she needed on his shots etc. Apparently they decided it was an emotional support animal, perhaps because they just assumed I was mentally unstable, yet conveniently this is right after I put my PRIDE flag up, so perhaps that is why they decided I was mentally ill. I sent over his service needs which are NOT emotional support, which legally they are only allowed to ask for his specific services, I provided that, two for example are tactile grounding and STIM regulation safety tethering. I then never heard from them again until they left an eviction notice on my door. I then reached out to them again providing the additional shot records and registration. No response. I get a call today with a voicemail saying ************************* stating he would like to discuss things and I responded back that I want everything in writing, I will not be going in or discussing over the phone because they have proven they cannot handle anything and I want a record of proof. Minutes later, he instead sends me a second notice of eviction. They obviously are not trained properly and have issues with American's with Disabilities. I will be pursing the matter further on my end with that as well.

  Business Response

  Date: 06/29/2023

  To whom it may concern,
  
  On June 10th, our office received a complaint of excessive dog barking coming from this resident's apartment. It was found that there was a dog living in the apartment that was not on the lease. Our office team reached out as a courtesy and the resident informed the team that the dog is a service/assistance animal. The resident was informed that additional paperwork will be needed to verify the animal's status. The required documentation was never received by the office, therefore a lease violation was served and an unauthorized animal fee was assessed. On June 17th, the resident sent our office team an email stating that the animal is a therapy service animal and therefore does not need proof as requested per the *** guidelines. Please see the attached document that was provided to the resident outlining exactly what documentation is required for a service/assistance animal. Our office has yet to receive the documentation listed here as required by ***, therefore, a second lease violation was served to the resident.
  
  Thank you.

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20250615
  
  I am rejecting this response because: I have more files to share as well where I gave all pertinent information. Also, to note, the "complaint" they are talking about wasn't even my dog, he is trained and has a dog bark collar. I HAVE provided them everything and can show that. Also, their "rules" again that they are conveniently only quoting certain sections of are for EMOTIONAL SUPPORT ANIMALS not service animals.  AGAIN, I'm not sure why they have chosen to discriminate against me and my family, but I won't stand for it and have escalated it to the American's with Disabilities.  They want to pick and choose sections of the law to quote, yet it is apparent haven't read it in its entirety.  Or maybe its because they are looking and using documentation from 2009, it is 2023. They are allowed to ask what specific task the service animal provides, and I clearly answered that (even though they never actually asked they just told me they were evicting me), as well as provided his shot records and his registration with Maricopa County.  They have a legal responsibility to handle this a certain way and have failed in every aspect, and I find it very convenient that it was a day after I hung up my PRIDE flag, so maybe they just don't appreciate that either. Also, on that same subject, they are violating my families rights by even ASKING further questions.  No one else seems to have any issue with this, but somehow I do, so it obviously is either personal, or they have the most poor training of any place I've ever seen. I have never been treated this way before in my life over a CHILDS medical records and needs. Shame on all of you. I would love to attach more correspondence, as ************************* himself openly admitted that they don't intend to evict me, so its just an intimidation tactic.  I make 175k a year or more I don't have any issue paying any "fines" or "fees" in the past, but for something I shouldn't have too, especially since I think I'm one of maybe two residents that actually clean up after their animal, its obvious they just want to milk money out of a good tenant. They can leave me and my child sitting in an apartment that is over 90 degrees for over a day before fixing my air as well. I think this apartment complex has bigger fish to fry. Including the peeping *** with at least ten cats who won't stop trying to see up my skirt. Or the multiple times my vehicles have been vandalized while parked here.  Do better Sonoma. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment management company is awful. I went in for a tour and was made to work with ******** who didnt even greet my son and I, just stared in my face. I then stated I was there for a tour and she took us through. My son loved it so I moved passed her lack of customer service, however it just kept getting worse. I applied a couple hours later and 3 days after I was told Id get a call pertaining to my application process I had to call the office & was told ******** was on lunch but I needed to resend my paycheck stub. No one was going to tell me as it was already mid day. I resent it and finally heard back that we were approved. However it continued to be a disaster. I called ******** to make the deposit on my immediate move in & she says its moved to Tuesday. I am already standing outside of my uhaul getting ready to load it and move in on the weekend. I ask if I can do the immediate move in & she says she will go walk the unit and call me back. 5 hours later still no call so I contact corporate, they also dont answer. I send a chat message and they say they forwarded it to someone else that never contacted me. I then called corporate again an hour later & spoke to someone that let me know she will call the manager at Fresco. Low and behold they have ******** call me back to tell me she didnt call earlier because the tub had to be redone. Why wouldnt you communicate that 6 hours ago? I still go ahead because at this point Ive wasted my time on this ********** 30 day notice is up; despite their terrible reviews and being tow happy. I pay the move in fees and they manually changed the amount to charge me another $700; hmm, deposit was also $700. Im already being taken through the ringer and havent even moved in. The reviews are very accurate. Its a scam.I am bummed because this puts me in a tough spot but luckily Im a part time court mediator & can seek legal help, as Im sure they will continue to charge me although I still havent moved in/got keys

  Business Response

  Date: 06/21/2023

  To whom it may concern,

  We do sincerely apologize for any confusion or inconvenience stemming from any lack of communication. The concerns regarding the staff and professionalism have been duly noted and shared with the appropriate leadership parties. 

  Attached is a copy of the resident ledger, as well as the lease. The ledger shows that only one $700 charge was assessed for the refundable security deposit. The only other charges on the ledger at this time are the application fees and rent, prorated for the month of June. There is also a $1000 one-time move-in concession listed on the ledger. The current balance is ($2190), which is a credit that will be applied toward the next month's rent. The $700 security deposit and $100 one time concession are both outlined on page 1 of the lease agreement as well.

  Thank you.

• Initial Complaint

  Date:05/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 13 month lease with a property management company. Weidner took over 12 months into my lease.When I signed my lease originally, I paid a non-refundable deposit to cover any fees after move out. Weidner has now sent me a final statement stating I owe them nearly $600 more dollars for cleaning fees and item removal. I hired movers and the apartment was completely empty when I left. They havent provided me information on how my original deposit was applied, or told me what items they had to remove.This is an attempt to cover their management takeover costs and is nothing less than unethical business practice.

  Business Response

  Date: 05/31/2023

  To whom it may concern,

  When this resident originally moved in, they signed a form agreeing to a "deposit eliminator fee" of $250. This fee was a non-refundable fee collected in lieu of a refundable security deposit. Please see the attached document for reference of this fee. While this fee saves some money up front while moving in, the deposit eliminator fee does not apply toward move-out charges like cleaning and damages. Also attached are photos from the move-out inspection. A drawer of items was emptied, as well as a folding chair disposed of, resulting in 1 bag of trash, charged at $25, per our standard move-out guidelines. 

  Thank you.

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make my final payment in regards to the cleaning bill of my former apartment I was instructed to contact central billing and when I did I was informed they hadnt received my account info and couldnt make payment yet until they did and would confirmation when they did. I contacted them 2 weeks ago and they stated it would take a few weeks. Then on 5/11/24 I woke up to a voicemail around 11:30pm stating if I dont pay today I would be taken to collections! I didnt even get 24 hours notice and when I attempted to make the payment my card on file was declined, around 11:58pm I tried to contact central billing for weidner but there offices were closed. The fact there threatening my credit with short notice and no confirmation of my account from central billing no emails or calls except for 1 which was on the 11th with a few hours of notice they all have my email my phone number and my address so why they didnt think it was necessary to Reach out sooner is beyond me. I couldnt even log into central billing to make a payment without them giving me my account info which I yet to get so Ill reach out first thing when they open like I stated In a voicemail with the company to make the payment but in regards to the report Id like to leave that with the BBB

  Business Response

  Date: 05/12/2023

  To whom it may concern,

  There was some confusion on this account around whether or not the balance due was sent to collections. We have confirmed with the resident that the outstanding balance WAS NOT sent to collections, and we provided instructions on how to submit a payment through the resident's payment portal. The resident has since confirmed that they were able to submit the payment for the remaining balance. No correction is needed to a credit report because the balance was never sent to collections.

  Thank you.

  Customer Answer

  Date: 05/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last year living in ************ we have had multiple issues with our apartment. Every maintenance request to fix our kitchen appliances was ignore. Additionally, the elevator in the building was out of service quite often, making our situation quite difficult living on the 3rd floor. Repeated calls to the office were ignored. Upon move out, we received a note that the carpet needed to be cleaned. As a result we were going to lose our $700 security deposit. We spoke with the manager, explaining that cleaning the carpet was much less than that, and we offered to cover cleaning, but $700 seemed outrageous. A few days later we received an additional bill for $216.20 in addition to the $700. For renters being there 12 months, we feel we have been taken advantage of, because they want to now replace the carpet and keep our deposit, plus charge us $216.20. I have rented 5 apartments, and have never had an issue like this. This management property is taking advantage of young renters, because they can.

  Business Response

  Date: 04/27/2023

  To whom it may concern,
  
  We do apologize for any inconvenience regarding operational issues with the elevator. Whenever an issue arises, we act quickly with our service vendor to rectify the problem. Upon completing the move-out inspection for this apartment, it was determined that the carpet will need to be replaced due to heavy soiling above normal wear and tear. We are happy to share photos of the carpet from the move out inspection, but there seems to be an error and the BBB portal is not allowing the upload of photos. 
  
  Thank you.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that they were replacing the carpet in my apartment and thats why my move in date was pushed back twice. By the time of move in, I noticed a crushed piece of snickers in the carpet and a moldy, old pee smell. They refuse to replace the carpet and have now been saying that it is my dog that has created the smell that was there since I moved in. I have videos of my dog every time Ive left the apartment that proves she just lays there and doesnt pee on the carpet. The carpet is old and I would simply like it replaced.

  Business Response

  Date: 04/26/2023

  To whom it may concern,

  The move in date for this apartment was pushed back due to extra work needing to be done, resulting in rescheduling of the carpet cleaning. The carpet was not intended to be replaced, and we apologize for any confusion around this matter. During the pre-move in inspection of the apartment, multiple members of the staff, as well as the carpet cleaning vendor, did not detect any foul odor related to the carpet. Due to complaints of a smell from the resident, we had our carpet cleaning vendor come back out as a courtesy to inspect the apartment. While in the apartment, he noticed what appeared to be fresh stains in the carpet that could be contributing to a perceived odor. The onsite team is willing to work with the resident if they would like to pay for new carpet, but if the resident does not choose to pay for new carpet, it will not be replaced at this time.

  Thank you.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19960979
  
  I am rejecting this response because:

  There was a fresh stain near the door and I have videos daily of my dog while I am gone that show it was not from her. The only other stain in the carpet that looks like recent pee is the wax stain near the mantle, it is textured like wax and was here before I moved in  I am not the only complaint yall have received of a moldy, foul smelling carpet and the lengths gone NOT to replace it is ridiculous  Can I see the last time it was replaced, do yall have paperwork? In *****, you legally have to replace the carpet every two years. I will put a complaint in with small claims court as well. If it doesnt get replaced for me, at least itll get replaced for the person coming after me because this is just nasty. The smell is evident when you put your nose to the carpet, which feels ***** due to so much cleaning and no replacement. The smell will stick to your feet and seep into your clothes and furniture to the point where Ive spent $200 in just air fresheners and scentsys alone.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/10/2023

  To whom it may concern,

  When the pre-move in inspection was completed for this apartment, our team and vendors did not notice any smell stemming from the carpet, therefore, the carpet was not replaced. Our team is willing to work with the resident to replace the pad under the carpet to help mitigate any perceived smell; however, if there are fresh stains found in the pad, the resident will be charged for the replacement cost. The onsite office team can assist should the resident decide to choose this option.

  Thank you!

  Customer Answer

  Date: 05/13/2023

   
  Complaint: 19960979
  
  I am rejecting this response because:

  My dog had two accidents when we first moved in because she was not used to my new work routine. That did not cause the initial smell so I will not pay for your gross carpet to be replaced. Just take initiative and replace things that make your residents upset or grossed out. I have gone to many of my friends apartments where their carpet feels new and soft. Mine is so ***** and nasty. Replacement at no cost is all Ill settle for. Thank you. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of River's Cove on 3/31. Weidner is charging me an extra charge for utilities and an extra garage fee when I have clearly paid for everything and as per the lease should only receive a Final Bill for utility charges. "When Resident moves from the property, Management will generate a Final Bill that estimates utility charges from the end of the last billing cycle to the expected move-out date. All utility and administrative charges, including the estimated Final Bill, must be paid in full by the move out date."

  Business Response

  Date: 04/21/2023

  The customer's concerns were taken into consideration by both the onsite and regional management teams. Upon reviewing her ledger, they found that the utility charges were correct, however they agreed with the customer that there existed one superfluous charge for her garage. That garage charge has been refunded, and a copy of her ledger showing that the utility charges are correct has been sent to both the resident and to representatives at the BBB. We thank the resident for bringing this to our attention and for allowing us the opportunity to remedy the situation, and we wish her nothing but the best going forward. 

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19943484
  
  I am rejecting this response because: I have not received a refund from Weidner for the garage fee. I have contacted the Property Manager at River's Cove about the refund and they have not replied to my email.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/02/2023

  Hi ********,
  
  Thank you for your email. I have finally received the check from Weidner. Is there anything else that I need to do?
  
  Best regards,
  
  *****************************
  

  
  

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed my lease there was no mention of a parking fee of $150. My contract says $****. They gave me a parking pod to get into the parking. I have a signed copy. They put my lease with an unsigned copy to make it look like I didnt sign it. Luckily I keep a copy of everything. Including the email they sent me with my signed contract. After six months of living there they now want to charge me for parking. And gave me a 10 day notice. I also found out not all tenants are being charged this. When my lease states ****. They are singling me out. They also accused me of doing drugs and sent me an email saying so. They also charged me for ******************************************************* for water the entire time I lived there.

  Business Response

  Date: 04/13/2023

  To whom it may concern,
  
  After reviewing the details of the situation, it was determined that because this resident was already in the middle of a lease, the new parking fee will not be charged at this time. The parking fee will only take effect should the resident decide to renew their lease once it expires. We try to follow up on all reports of smoking in our community, and we apologize if a notice was served incorrectly. It is sometimes difficult to locate exactly where smoke is coming from, so false positives do sometimes happen. 
  
  Thank you.

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19910726
  
  I am rejecting this response because:you also charged me for water and garbage which was not in my lease nor was it talked about or brought up in signing. The bogus charges are from a management company that manages utilities for property management. They are not in fact a water utility company. Once this is resolved I will be satisfied.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/18/2023

  To whom it may concern,

  Please see attached page 4 of the lease agreement where it specifically stipulates which party is responsible for utilities. You can see that in the "Charged to Resident?" column, the boxes are all checked "Yes" to indicate it is the resident's responsibility to pay those charges. Yes Energy Management is a utility billing service that services many property management companies and is a legitimate company.

  Thank you.

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19910726
  
  I am rejecting this response because: they never charged me for water and then all of a sudden decided to charge me for water and garbage after six months of living in the residence and charge me for parking. That is illegal I. The ******************* not only to start charging for water and garbage that they were not charging previously but to also increase rent more than 10% of what the rent currently is in the first year of lease that is not anywhere on the contract. I find it off to all of a sudden start charging water charges after six months of living there and decide where to start charging and on their terms? Illegal. I have contacted the ********** rental Authority, Tenant Protection Program and my attorney which has all opened a case on them aside from the BBB. They have also started a program of 2 months free rent but now decided to make it where if you sign a 14 month instead of 12 month to scam tenants. This place is full of scams and I am goi g to blow it wide open if they want to continue to target me. I am done with illegal targeting of tenants because they think because we rent we dont of resources they are incorrect and they have another thing coming. This lease is ominous to say the least. It will be proven in court if thats where they want to go. 
  

  
  
  Sincerely,
  
  *******************************