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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 1,491 Customer Reviews

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    Review Details

    • Tanya O

      Date: 03/22/2025

      Gab was happy and friendly knowledgeable and got right to solving my problem. I was so pleased with the outcome of the call

      Ziply Fiber

      Date: 04/04/2025

      Awesome feedback *****! Thanks for taking the time to show some love for Gab! 

    • Larry H

      Date: 03/22/2025

      I upgraded my service online in the morning, and it was installed and operational the same afternoon. Service scheduling and coordination was excellent via text messages and email follow-up. The technician - ********* - was very professional and verified that everything worked before he left. Upgraded my service from 30/30 to 100/100 and I've verified with multiple speed tests over a couple days. I'm actually getting 105/106. I've had this fiber to my house starting with ******* twenty years ago, then it went to Frontier and now it's with Ziply. Ziply has been the easiest to work with by far.

    • Susan F

      Date: 03/22/2025

      Best customer service I have ever had! I highly recommend Ziply.

    • Stuart R

      Date: 03/22/2025

      I feel Ziply Fiber can offer me a lower rate based on: 1) I built my house. 2) I paid for the fiber infrastructure. 3) I switched from the #1 provider to realize a lower price. 4) Ziply Fiber offered me a promotional price rate when I switched. Now, Ziply is raising rates when 90% of customers cannot afford it. As customers we assist with affordability programs. Isnt it time Ziply tries to retain customers. Their internet service is only 70% favorable. ***** its time to switch service providers.

      Ziply Fiber

      Date: 03/26/2025

      Thank you for sharing your thoughts and feedback here, *******. We understand rate increases can be frustrating, and we try to be fair and balanced in making those decisions, especially when we know it will impact our customer base at a time that might be economically tough. We do make every effort to retain customers, but we may have fallen short of your expectations, and for that we apologize. A member of our team would love to speak with you, and see if we can improve upon your most recent experience. If you'd like our help, please email our team at ************************************* with your account number, and a reference to this review. Thank you!

    • Vickie H

      Date: 03/21/2025

      I had to call to update my credit card expiration date. It was taken care of quickly and efficiently and she even got my bill back on autopay. Was fast, quick and easy!!

    • Christine M

      Date: 03/20/2025

      Ziply Fiber responds right away to problems or questions, and they offer real solutions, options, and explanations. The representative truly listened in order to understand my problem clearly, and then provided genuine assistance. There are rarely problems with Ziply, but when they happen, Ziply is quick to fix them.

    • Cindy H

      Date: 03/18/2025

      Ziply was expedient in getting fiber up and running at our new business location. The two main techs onsite, ************** were professional, technical and dependable!

      Ziply Fiber

      Date: 03/26/2025

      Thanks for showing our wonderful technicians some love! Glad to hear you are yet another happy member of the Ziply family. 

    • Christine H

      Date: 03/14/2025

      I am happy with Ziply service. I will recommend this company with my friends and family

    • Ron V

      Date: 03/10/2025

      Ziply Fiber was able to isolate my problem. This enabled me to fix it promptly.

    • Denise M

      Date: 03/09/2025

      The best customer service experience I have ever had! This polite young man living and working in the *********** made my day!

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