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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.56

    Average of 1,490 Customer Reviews

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    Review Details

    • Jonelle K

      Date: 09/23/2024

      Ziply Fiber has always been responsive when I have had a problem with phone or internet service. The customer service people have been diligent in trying to solve my problems, usually successful. However, I intensely dislike having to bill my credit card automatically in order to prevent an additional $5 charge.

    • Con K

      Date: 09/22/2024

      Great people on the phone, very helpful!! Will recommend again.

      Ziply Fiber

      Date: 10/02/2024

      Thank you for the kind words, Con!

    • Brenda Jean L

      Date: 09/21/2024

      Ziply has provided reliable and affordable internet service for streaming shows and working remotely, and for day to day computer and cell WiFi. I called recently to inquire about increasing our Mbps, and The kind and capable customer service **** did a great job upgrading us from 30Mbps to 100Mbps, and reducing our monthly rate! Great company, great people and great service. I couldnt ask for more!

    • Sharon M

      Date: 09/21/2024

      ***** is the best. She helped me change the payment type on my account, while I was clueless. She was, patient, clear and precise while I fumbled through the steps (lots of operator error). I could not have done it without her.

      Ziply Fiber

      Date: 10/02/2024

      Thank You! Good to hear our customer service agent are doing a great job. 

    • Michael W

      Date: 09/18/2024

      Will not pay attention to no solicotor signs and continually tries to solicit business to us.

      Ziply Fiber

      Date: 09/25/2024

      Hey there ******* - thanks for sharing your experience here. We coach our folks to avoid clear 'no solicitation' signs throughout the communities we serve, and we apologize that your privacy was not respected. We would be more than happy to add you to our 'do not solicit/do not mail' lists. If you'd like us to do this, please just send us an email at ************************************* with your home address, and we will get started! 

    • Linda B

      Date: 09/17/2024

      **************** is excellent it's a huge part of a company success

    • Stephanie C

      Date: 09/17/2024

      Very friendly they seem to follow through and are on top of their game.

    • Dana C

      Date: 09/16/2024

      Ziply has provided the most positive customer service experience I have encountered in nearly half a century of adult lifetime! This was in response to a complicated billing issue involving both my residential AND business accounts. As certain as I was the issue was not my fault and needed to be resolved, I was also very pessimistic that such resolution would happen without a major time investment on my part, if at all. I have appreciated my Ziply service in both locations so was not looking forward to being compelled to close either accounts......but then ********************** customer service did the UNIMAGINABLE!! Both customer service agents listened to the details of my issues and acted with understanding, sympathy, and even empathy! Both accounts were adjusted the NEXT DAY, not only fully resolving my issue, but OVERCOMPENSATING me for late fees! I plan to pony up to give the overcredits back to Ziply. After all, it's incumbent upon us SATISFIED customers to help keep this outstanding service provider in business! Thank you Ziply!!

    • Jonathan B

      Date: 09/14/2024

      Called help desk because app gave misleading/wrong info on billing. ***resentative explained what actually happened. App bad. *** good.

      Ziply Fiber

      Date: 09/25/2024

      Straightforward and clear feedback - we appreciate you sharing your experience with us. We are consistently working on the new app, and finding ways to improve based on customer chatter. Hopefully the next time you use it, you won't bump into any issues. 

      Ziply Fiber

      Date: 10/02/2024

      We are sorry to hear the app gave you incorrect information, however its nice to here the agent provide the correct information.

    • Tina S

      Date: 09/13/2024

      Amazing customer service and she was very knowledgeable. I would recommend this to everyone.

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