Reviews
This profile includes reviews for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 98 Customer Reviews
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Review fromNicholas M
Date: 04/25/2024
1 starterrible selling platform and even worse customer service. I have hundreds of dollars sitting in my account for 2 weeks. The cash out button doesn't work. My deposit method hasn't changed or anything. They just keep sending me generic email responses with no help
OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
MalekaReview fromAnna F
Date: 04/21/2024
1 star*******, PLEASE, STAY AWAY FROM THAT SITE. Was selling for years here. That time sold than expensive item. ***** wanted to return, I declined. He filed a claim. And even I was explaining everything in messages before selling, all evidences were in my favor, they decided in customers favor. They DIDN'T give me return information. They didn't give me tracking number. Only days after u sent them email, they told the item was delivered days ago! I didn't get anything, and because of their ridiculous behavior- I wasn't able to watch my item and check tracking. They refused to help . I have lost item, and $600. I am a mother of 7 kids and was left without the earnings which they stolen and even refused to do the business right. There is NO PROTECTION FOR SELLERS. SELLERS MEAN NOTHING FOR THEM. Only local sale or other appsOfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
MalekaReview fromBetty A
Date: 04/18/2024
1 starSo many items I have made offers and/or used "buy it now". About 5% have even responded. Most just get cancelled by offerup with no explanation of why the item was not shipped. I have reported this to offerup and they do not even reply. I am very disgusted and disappointed in this site. Sure my money is always refunded by offerup for non shipment, but when you anticipate getting an item you really do like a lot and want and then don't get it many times over it really is heartbreaking too.OfferUp, Inc.
Date: 12/05/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
MalekaReview fromTrevor A. Y
Date: 04/17/2024
1 star***** UP SELLING OUR PERSONAL INFORMATION WITHOUT AUTHORITY AND REQUIRING ID TO MAKE A PURCHASE i bought 1 time on there and now i go to reply to a seller that messaged me about purchasing a item from them and a pop up comes up saying i have to verify and show my ID to make a purchase, even tho my fb, email and phone number is already verified so W*F IS THIS S**T? they better pay me if they want to sell my information and have my id this s**t is nuttz these ***** f*ckin sites are gettin pathetic by the minute i guess they going downhill if people cant even buy without showing id f*c*ed up fa realOfferUp, Inc.
Date: 12/10/2024
Hi ******,
Im sorry to hear about your frustrations with verifying your ID through TruYou. I understand how concerning it can feel to provide personal information, so I want to clarify how your data is handled and why this step is sometimes required.
When you submit your TruYou application, your ID and selfie are securely verified by our trusted partner, ******, a third-party identity service. Rest assured, OfferUp doesnt collect or store your ID or personal details, and we never share this information. TruYou helps us maintain a safe and trustworthy community by verifying user identities to protect accounts and prevent misuse.In most cases, TruYou membership is optional. However, there are times when we may ask users to join ****** to help maintain the integrity and security of their account. For example, if we notice unusual activity on an account that could suggest a potential account takeover or other suspicious behavior, verification through TruYou may be required. In situations like this, including yours, access to certain features may be temporarily restricted until the application is completed and approved.
We know how important privacy is, and we take the security of your data very seriously. If youd like to learn more, I encourage you to visit our *********** (***********************************************************************************) and review OfferUps Privacy Policy (******************************************)
Thank you for taking the time to share your concerns with us.
Take care,****
OfferUp SupportReview fromRuqaiyah M
Date: 04/08/2024
1 starDO NOT Ship items with offer up.
Holding money for 10 days.
Now you ask for drivers liscense pic and i.d. no thank you.
Never Again.
Might lose the 60 dollars just so they don't get my i.d.OfferUp, Inc.
Date: 12/10/2024
Hi ********,
Thank you for sharing your concerns with us I know some time has passed since your review, but we truly appreciate your feedback.
Im sorry to hear about your frustration with the payment and ID verification process. To provide some context, ******, our payment processor, occasionally requires additional information to ensure payouts are processed securely. It looks like our support agents previously shared that your payment was successfully disbursed, and after reviewing your account, I can confirm that your current payout balance is $0 which is great news! This means all your payments have been successfully processed, and there are no outstanding balances waiting to be paid out.
I also want to thank you for staying active on our platform and being part of the OfferUp community. Your continued engagement means so much to us. If you have any lingering questions or need further assistance, please dont hesitate to reach out. Were always here to help!
Take care,****
OfferUp SupportReview fromEdward S
Date: 04/06/2024
1 starThis is one of the worst site out there for selling product or vehicle online. Took down a post I had with no explanation and when confronted about it just kick me off the site altogether. I do not recommend anyone using this site. Horrible customer service and there are a ton of Horrible reviews about this place how is this company still in business. Someone needs to look into this place ASAP and shut it down.OfferUp, Inc.
Date: 12/10/2024
Hi *****,
Thank you for sharing your experience. Im glad to let you know that your account and listings have been reinstated. I truly regret the frustration caused by their removal.
I also reached out to you directly under ticket #********* to explain this further. Our automated system flags vehicle listings without titles as part of our Prohibited Items Guidelines to prevent illegal activity. However, I investigated Connecticuts laws regarding title requirements and raised this with our moderation team, which led to reinstating your account.
If you face any issues in the future, please dont hesitate to reach out we're here to help.
Take care,****
OfferUp SupportReview fromMarc J.
Date: 03/25/2024
1 starThis is my experience. Buyer scammed me after sending bulk items, they said an item didn't work which was never used out of number of items (first red flag). Then switched labels, stickers, and returned without me verifying, they (OfferUP) gave them back the money before I could verify it was returned. I sent them photos, even what their 2 day policy covered which is what scammer used. They helped the scammer. They have no real support, they don't respond, and number is just voicemail. Scam support all aroundOfferUp, Inc.
Date: 12/10/2024
Hi ****,
Thank you for sharing your experience with us. I can imagine how frustrating it must have been to receive the incorrect item back after your sale. I reviewed your communication with our support team and see that we approved your refund following our investigation. I understand situations like these can be stressful, and I appreciate your patience while we verified the details on our end.
Im glad the issue has been resolved, and please dont hesitate to reach out if you need any further assistance.Take care,
****
OfferUp SupportReview fromMaurice S
Date: 03/14/2024
1 starOfferup is the worst had the app for over ************************************************************************************************************************************** failed to even assist or respondOfferUp, Inc.
Date: 12/10/2024
Hi *******,
Thank you for sharing your feedback. Im truly sorry for the frustration you experienced earlier this year when your account was deactivated without warning. I understand how upsetting it must have felt, especially after being a part of the OfferUp community for so long.
Im glad to see that your appeal was successful and that your account is active again. We truly appreciate your patience and understanding, and I want to thank you for sticking with us.
If you ever have any questions or need assistance, please dont hesitate to reach out were here to help!
Take care,****
OfferUp SupportReview fromJeremy K
Date: 03/04/2024
5 starsI've used OfferUp for years and have always had a great experience selling items. I've recently started using it to buy secondhand items for my Toddler, and I have found really good deals and friendly sellers. While some folks on the app are unresponsive when I message them, the majority are helpful and friendly.OfferUp, Inc.
Date: 12/10/2024
Hi ******,
Thank you for sharing your wonderful experience! Its fantastic to hear that youve not only had success selling items but have also found amazing deals for your toddler. I hope your little one is loving the treasures you've found on OfferUp!
You mentioned that you sometimes encounter unresponsive sellers, and I have a tip for you! Keep an eye out for the Responsiveness tag on their profile this shows how quickly users typically respond and can help you connect with someone whos more likely to reply promptly. You can read more about this in our Help Center: ***************************************************************************************
Were so glad to have you as part of the OfferUp community. If you ever need help or have feedback, dont hesitate to reach out. Happy treasure hunting!
Take care,****
OfferUp SupportReview fromHeather S
Date: 02/25/2024
1 starNo communication deleted my account after years and over 100, 5 star reviews!! Said I violated policy but never said why I have only sold clothing or household items.OfferUp, Inc.
Date: 12/12/2024
Hello,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
Maleka
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