Reviews

This profile includes reviews for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OfferUp, Inc.

  1745 114th Ave SE Bellevue, WA 98004-6968

  
• 

  OfferUp, Inc.

  227 Bellevue Way NE Ste 57 Bellevue, WA 98004-5721

  

Review Details

• Review fromDerrick K

  Date: 09/04/2024

  1 star
  They discriminate against certain users, they'll allow people to solicite for services selectively.I see user ads on ********************** for everything from trade work like: drywall, concrete, and landscaping services to body wraps, automotive paint and window tinting... Which all are in violation of OfferUps' user guidelines in their disclaimer/user agreement but for some weird reason I'm being singled out and my window tinting ad post( regardless of how I disguise it, AND EVEN IF I MIRROR AND COPY other users window tinting posts(literally copying them verbatim) MINE gets taken down immediately within a matter of minutes or less. They sent emails to a page with the highlighted note stating that they can be selective and the rules at any moment for any reason."Note: OfferUp has discretion to make exceptions for any rule and guidelines at any time." They are willfully and openly engaging in discrimination.
  

  OfferUp, Inc.

  Date: 09/05/2024

  *******,

  If you feel your listings were removed erroneously please reach out to us at **********************************.

  Thank you.

• Review fromJOSE S

  Date: 08/29/2024

  1 star
  This app, the company will delete your account they called me.a day before to tell me they ware goingto delete my account, now they want me to pay $700 or $500 for a deal package so I can use the app again and post so many postings.. and now $250 each month so I can post again they said I violated policy and deleted my account .. but they deleted my account and banned me even when I deleted all my posting that they say I did wrong,
  

  OfferUp, Inc.

  Date: 12/05/2024

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,
  

• Review fromFeliks K

  Date: 08/19/2024

  1 star
  Terrible. Account was closed with no explanation.. listings were removed. Nobody answers emails.
  

  OfferUp, Inc.

  Date: 08/22/2024

  Hi,

  We apologize for any inconvenience or dissatisfaction you may have experienced.

  It seems that your account was restored on 08/20/2024 after you contacted our customer service for assistance.

  If there are any remaining issues or if you need further assistance, please feel free to contact our customer support team at *********************************************************.

• Review fromFrancheska L

  Date: 08/15/2024

  1 star
  On two occasions, I paid to have an item promoted for a month. Both times, an error message popped up stating the promotion has already been claimed on another account and I was unable to use (I only have one). So I paid the $20 and wasn't able to promote, the second time, I did the promote option on accident and even then, the same error popped up, but I was still charged. I try to dispute with OfferUp, and when I did, all they did was send an email stating my account had been closed due to violating their terms and conditions.
  

  OfferUp, Inc.

  Date: 12/05/2024

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,

• Review fromAngel S

  Date: 07/26/2024

  1 star
  They are bias, unprofessional and rude banned me for no reason.
  

  OfferUp, Inc.

  Date: 12/05/2024

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,

  Maleka

• Review fromEthan B

  Date: 07/19/2024

  1 star
  Messages do not go through. Customer support is nonexistent. They make you get premium for messages to even go through but that doesn't even work
  

  OfferUp, Inc.

  Date: 12/05/2024

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,

  Maleka

• Review fromGretchen S

  Date: 06/27/2024

  2 stars
  Decent experience with sellers, but terrible experience with platform and the lack of customer support. They claim to have a "2 Day purchase protection", but only reroute you back to the seller over and over. They then respond with secret (undisclosed) policies regarding shipping and refunds that they don't tell you about until there is a problem. "***", who finally responded to my multiple messages days later, informed me that they have some 15-day policy whereas 'if the item is in transit and get scanned every 15 days they do not have to refund it until it stops getting scanned for more than 15 days'. They claimed that is a **** policy which I've never seen on **** or on the OfferUp website. *****, I'm only filing a review because I already got my bank to settle the matter over night. But I want other people to know that this selling site is pretty scammy from what I have experienced. This is not the first time I've had problems like this trying to buy something on OfferUp. I won't be using that site anymore. I'd rather pay the fees on **** and feel safer than ever go to OfferUp again.
  

  OfferUp, Inc.

  Date: 12/05/2024

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,
  Maleka

• Review fromNisarg P

  Date: 06/11/2024

  1 star
  Pathetic company never to deal with. To be Avoided for sure
  

  OfferUp, Inc.

  Date: 12/05/2024

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,
  Maleka

• Review fromAlejandro B

  Date: 06/03/2024

  1 star
  This app is a scam the company will delete your account without warning or explanation .. I posted a single desktop computer for sale with photos and details of the desktop I inquired to seven different people posting electronics for sale asking several for device specifications and if they were willing to trade they said I violated policy and deleted my account and banned me from selling but they won't explain what I did .. I followed the posting rules even took pictures of the products serial numbers for potential buyers to see I never got any replies back from anybody .. but they deleted my account and banned me and still won't tell me what I did .. this app is a scam the customer service is ran through automated messages do not use them your only wasting your time they will send you multiple emails daily spamming you aside from that this app is a scam*
  

  OfferUp, Inc.

  Date: 12/05/2024

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,
  Maleka

• Review fromLauren

  Date: 05/15/2024

  1 star
  DO NOT USE THIS PLATFORM AS A BUYER (OR SELLER) The first time i purchase something to have it shipped was a huge mistake. All over their website it says you have 2 days to review and request a refund. I reached out to the seller because an item was missing and because one item had black mold. Initially i just wanted to see if they had the missing portion. When I saw the mold, i wanted a refund. I reached out and they didnt reply, and hadn't for 16 hours. OfferUp showed them as being active, so I knew this person was probably blowing me off. I reach out to OfferUp's support team because I didnt see the option to refund and when they replied they said that they couldn't do anything because my time went over 48hours. I said but online it says 2 days, not 48hrs from the time of delivery. I thought I had 2 entire days to file. They said I had the option to initiate the return in the chat and I had looked and didn't see it, which is why I started the chat. They kept repeating that because it was over 48hrs that time was up and to work it out with the seller. There is no accountability for how their policies are worded, as well as no plan for if a seller ghosts after their product is not at all how it was described. Also another part of the order they had altered the image and it looked very different in person (in person it was really severely faded). They also turned off the chat feature for me and I cannot do it online either. I will be deleting my account and telling everyone I initially told to get it to delete it. I'm sure they wont want to engage in this platform after hearing this story.
  

  OfferUp, Inc.

  Date: 05/17/2024

  Hi - We sincerely apologize for any inconvenience or dissatisfaction you experienced.If there are any lingering issues or require further assistance, please don't hesitate to contact our customer support team at ******************************** Reference this BBB communication and ask for ***.

  
  Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process.Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.