Reviews

This profile includes reviews for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

OfferUp, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  OfferUp, Inc.

  1745 114th Ave SE Bellevue, WA 98004-6968

  
• 

  OfferUp, Inc.

  227 Bellevue Way NE Ste 57 Bellevue, WA 98004-5721

  

Review Details

• Review fromT. B.

  Date: 03/03/2025

  1 star
  This "company" is a nightmare. It is like a ********** except they annoy people with every item posted so you pay them to "promote" the item at $8 for 3 days. Also the app is very hard on people's smartphones being the data hog it is. I ran a ***************************** was the ONLY app that both ***************** said was using all my resources. Anyway I posted a Blue Line hoodie which supports ************* kicked me off the platform for such a minor issue.I wasted 2 months posting items for sale at very reasonable prices & did not get even 1 sale. I posted about 100 items & the "views" were minimal telling me they were shadow banning my items just like Fakebook or not showing the items because I didn't pay them to promote them. This company has NO customer support & the app will destroy your phone also. Good riddance of this useless "company"
  

  OfferUp, Inc.

  Date: 03/04/2025

  Hi ***,

  I appreciate you taking the time to share your experience, and your feedback is greatly appreciated. I'm sorry to hear you had a tough time on our platform.

  To provide some context, your hoodie listing was removed because it contained a URL in the description, which is prohibited on our platform. Additionally, we ask that all communication on OfferUp remain respectful.

  I also wanted to address a couple of your concerns:
    Promotions: While we do offer optional promoted listings to help sellers gain more visibility, they are not required to sell on OfferUp. Many sellers find success with organic listings, and we're always working to improve our platform to ensure a fair and balanced marketplace for everyone.
    App Performance: We're constantly working to optimize our app's performance. We appreciate your feedback on this, and we'll be sure to pass it along to the right team.

  I understand you've requested a removal of all personal information and account removal. If you have any further questions, please follow up with our Trust & Safety team on ticket #*********.

  We value all feedback as it helps us improve OfferUp. We apologize that your experience wasn't positive and wish you all the best in your future selling endeavors.

  Warmly,

  **** | OfferUp Support

  T. B.

  Date: 03/13/2025

  Additionally my hoodie never had a URL on it as I don't have a website to direct people to. Respect is earned & you failed miserably. Thanks for wasting all my time putting up items for sale for 2 months at great prices & not even getting 1 view. Why does your platform have no customers ??? Easy according to Trustpilot ,******, Yelp, ******************* to name a few you get 1.5 stars out of 5. That's a score of 30 out of 100. Most reviewers said they would have given no stars but the sites made them give you 1. Warmly ***

• Review fromJustin M

  Date: 03/02/2025

  1 star
  Teetering on the edge of a fraudulent company with poor or possibly outsourced customer support! ***** selling on platform at all costs! Literally! I sold an item on this platform after receiving an offer for about $200. Item required shipment. Offerup gives you 3 days to ship this item. They then force you to ship the item through a prepaid shipping label through ***** 3 days is very vague, but if they had any sense this would mean 3 **** BUSINESS DAYS, which it does not. Now, the offer was finally authorized early on Friday, and I had no way of shipping the item this day as I have a demanding job in ******. Following a federal holiday and severe winter weather, **** was closed several days. The day that I handed in the package, my local branch had only one employee in the mail room and the lights weren't even on. Offerup says that I shipped this item out late, so they cancelled the transaction! So I shipped this $200-$400 item to the seller FOR FREE! **************** is adamant that I'm the one at fault and told me to try to work out payment with seller outside of the app! They specifically have you agree not to work out payment and shipment outside of the app, and say they will prosecute you for it, so that they get their 15% tax of the sale from you! But then say that the problem must be corrected off app! Do not sell, seriously dodgy or even fraudulent platform.
  

  OfferUp, Inc.

  Date: 03/04/2025

  Hi ******,

  Thank you for taking the time to share your shipping experience on OfferUp. I'm sorry to hear that troubles with weather and post office hours complicated your first shipping sale. It's definitely not the experience we want our users to have.

  We'd love to have you back selling on our platform, so I'd like to go over our shipping policies with you to provide some clarification and hopefully prevent similar issues in the future.

  Sellers have 5 business days to ship an item (though we recommend shipping within 3 business days to allow **** ample time to scan the item). We require shipping through **** because the payment disbursement is dependent on the label being scanned. If the label doesn't get scanned within the timeframe, the order is automatically canceled.

  I understand you may have felt rushed to ship your order within the timeframe. In situations like these, it's important to communicate with the buyer. Sometimes buyers and sellers will agree to wait for the order to auto-cancel and then repurchase the item when it's more convenient for both parties. Clear communication is key!

  While we don't recommend arranging payment outside the platform due to a high risk of scams, it's not forbidden. Sometimes, it's the only option when unforeseen circumstances prevent a sale from going through as planned.

  I've included some links from our *********** that you may find useful:
    Shipping policy: ******************************************************************************************************************************************
    How shipping works for sellers: *******************************************************************************************************

  An agent followed up with you in ticket #********* earlier this morning. Please check there for the latest updates to your sale.

  Lastly, I understand your frustration with the situation. However, we ask that all users remain respectful when communicating with our team, even in difficult situations. Please be mindful of this moving forward.

  Thank you again for sharing your feedback, and we hope you'll continue to use OfferUp for your buying and selling needs! We're here to support you however we can.

  Warmly,

  **** | OfferUp Support 

• Review fromJoshua F

  Date: 02/27/2025

  1 star
  The app is full of scammers! I was reporting the same person multiple times a day. They would just make a new scam account and continue to try and scam people. They will kick you off the app for "violating community guidelines" but will not tell you what you violated. They won't even tell you they are suspending your account. Let's kick the guy off who actually buys stuff and keep the scammer ??. I will take my business elsewhere! Considering they won't even reinstate your account. What a joke!
  

  OfferUp, Inc.

  Date: 02/28/2025

  Hi ****** ,

  Thank you for sharing your experience with us. We take reports of scamming very seriously and are committed to maintaining a safe marketplace for all our users.

  We understand your frustration and apologize for any inconvenience caused by the account suspension process. Our team has done a full investigation on your account which led to the decision made. 

  Best regards,

  OfferUp Support -

• Review fromMark H.

  Date: 02/12/2025

  1 star
  This company is an abomination without contact information and do not take phone calls and or address issues with the platform. In my opinion because of the lack of leadership or lack of desire to interface at all with the public and it appears is not BBB certified or involoved, should be bannned or held to account for their behavior.I have sold on **** for 26 years and have 100% feedback rating. This is not easy but is because i treat all sales as if they matter and i ship fast and i respond and have no complaints. I had a U.S Mint Gold Eagle 1oz coin to sell and thought i would try the platform of offer up and maybe save some fees. There was literally no activity and no messages and not sure if there is any traffic there but i do not think it is a viable choice now. All of a sudden i receive a nasty message from Offer UP my account has been deactivated and i violated the public trust and they take this very seriously!!??Well, so do i take being treated like this very seriously and the accusations will be dealt with i assure you!! After i demanded a expanation and defended myself, they claimed it was a glitch and i could sign in now, This was no glitch the email was to me, it had my name at the top and accused me in not uncertain terms of cyber criminal activity in other words, but to me that is what it was!!I am going to the ************************** for remedy and will look for a law firm who can address these people properly. The way they treated me a retired senior will not be tolerated!!
  

  OfferUp, Inc.

  Date: 02/26/2025

  Hi, 
  
  Thank you for taking the time to reach out to us! Im really sorry to hear about your experience, and I appreciate you sharing your thoughts. We understand how important it is for our users to feel respected and valued, and it sounds like we missed the **** here.
  
  Regarding the deactivation of your account, I apologize for any confusion caused by the message you received. I can understand how that would be upsetting, especially considering your long history of successful selling. I'm glad that your account was restored.
  
  Your feedback is incredibly valuable to us, and we want to learn from this so we can improve. If there's anything else on your mind or if you need help with anything related to your account, please feel free to reach out. Were here to help!
  
  Thank you for your understanding, and we hope to make your time with us a better one.
  
  

• Review fromJoe H

  Date: 01/11/2025

  1 star
  I cant even give them any star. I posted a fishing reel and they disqualified me and told me I was going to be banned for adult content. They wont even respond to me. There are hundreds of fishing reels and equipment on offer up. Poor discrimination of this company to accuse someone of that sort of behavior.
  

  OfferUp, Inc.

  Date: 02/12/2025

  Hi,
  
  Thank you so much for reaching out and sharing your experience with us! We're really sorry to hear about the trouble you ran into with your fishing reel listing. We totally understand how frustrating this must be, especially since there are so many similar items available.
  
  Sometimes, our automated systems or user reports can mistakenly flag posts that are completely appropriate. We genuinely appreciate your patience as we work through these situations.
  
  If you could please contact our support team through the app or website, wed be more than happy to look into this for you and help resolve the issue.
  
  Thanks again for your understanding! We value your presence in our community and are here to support 

• Review fromRoy G

  Date: 12/25/2024

  1 star
  after using this service on a public wifi connection i was hacked. they block vpn traffic and dont allow logging in with vpn activated. they dont care about out safety

• Review fromSebastian L

  Date: 12/23/2024

  1 star
  Horrible app,nobody replies to anything,you find something you want to buy,seller has five stars but yet they wont even reply,so you cant buy anything,just makes people mad,its a joke of an app,at least the old app,people at least answered ,they replied,but since offer up took over it just went to ****,they dont erase people account but if you try to sell a pipe or bong they take it down,but not people who s*** all over everyone
  

  OfferUp, Inc.

  Date: 02/12/2025

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,
  *****

• Review fromMaria W

  Date: 11/17/2024

  3 stars
  I had a bad experience where I was scammed or stole by $35 is not much but the fact that OfferUp didnt do anything and tried to explain the best way possible it was in vain, now Im a bit skeptical about it, even tho I still use it, is not fair their 2 day inspection period and they wont stand for the client
  

  OfferUp, Inc.

  Date: 12/05/2024

  Hi *****,
  
  Thank you for contacting us, and I apologize for any inconvenience this may have caused you.
  
  A refund was processed successfully on Nov 19, 2024. For any other questions or updates, please contact ticket #*********.
  
  Thank you for your patience.

• Review fromJIMMMY C

  Date: 10/07/2024

  1 star
  your not going to think im going to pay to make your business better. As you collect monies from ads. YOU JUST LOST ANOTHER ACCOUNT. YOU NEED ME MORE THEN I NEED YOU TRUST ME ON THAT. FLAT OUT CROOKS
  

  OfferUp, Inc.

  Date: 12/12/2024

  Hello,
  
  We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
  
  If you still have any ongoing issues or need additional assistance, please dont hesitate to contact our customer support team at *********************************************************.
  
  Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
  
  Thank you for bringing this matter to our attention. We look forward to your response. 
  
  Warm regards,
  Maleka

• Review fromOni H

  Date: 09/18/2024

  1 star
  My account has been banned for several years with no explanation from OfferUp. I've tried to appeal multiple times via email, sometimes multiple times per day, and no one has helped unban my account. I receive the same copy paste bot responses, which tells me that no human answers the emails. I just want my account unbanned and **********************'s customer service makes this extremely difficult. Absolutely terrible customer service!!!
  

  OfferUp, Inc.

  Date: 09/20/2024

  Hi, it appears your account was removed due to having multiple accounts active on the platform. Per our Terms of Service, OfferUp customers may only have one account. I have created a support ticket #********* to further assist you.