Reviews

This profile includes reviews for Casella Waste Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Casella Waste Systems, Inc has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Casella Waste Systems, Inc

  25 Greens Hill Lane Rutland, VT 05701-3804

• 

  Youngblood Proper Disposal

  PO Box 64463 Rochester, NY 14624

• 

  Casella Waste Systems

  604 Cannery Ln Townsend, DE 19734

• 

  Casella Waste Systems, Inc

  PO Box 866 (Corporate Office) Rutland, VT 05702-0866

• 

  Casella Waste Systems, Inc

  2154 Post Rd Rutland, VT 05701

Review Details

• Review fromShayne G

  Date: 04/06/2023

  1 star
  The acquisition of State Line by Casella has resulted in a significant decline in service and value, with trash barrels being left overturned and containing waste, and a reduction in the frequency of recycling pickups from weekly to bi-weekly. This has occurred despite immediate rate increases. It is incomprehensible why anyone would choose to pay more for a substandard service that provides only 50% of the previous value. Additionally, Casella's business practices are misleading, with a "De-enroll" button on their website portal that does not actually cancel your services. This is a clear indication of a company that prioritizes profit over customer satisfaction and ethical business practices.

• Review fromJay P

  Date: 03/29/2023

  1 star
  They have been picking up my waste for almost 5 years. They miss once in a while I can live with that. Now they are saying I have never had an account with them! They wont pickup . Thats BS

• Review fromKevin H

  Date: 03/28/2023

  1 star
  Over the past year of having Casella waste, Ive had to call them multiple times for the fact that they have not showed up or completely missed my house. I never had this problem with any of the companies who they took over for over the past eight years. Now in the past three months, they have taken half of my trash and left the other half sitting there. I just dont understand this. There have been times Ive had to take a piece of trash or two over to my mother-in-laws for her company to take the trash away. Just today I got home and there were four very nicely rolled up tarps that I cut down to make smaller. Three of them were gone and the fourth one is still sitting at the end of my driveway. I mean come on, you take my garbage out of the tote and three of the four Tarps but you cant take the fourth one? This has been an ongoing thing, and when my contract is up, I will not be renewing.

• Review fromSherry S

  Date: 03/05/2023

  1 star
  What can be said, except customer ********************** is a decline in expansion and reflection upon themselves. Company has lost honesty, organization, and an accepting and friendly tone to customers. If they could change this, they would be a great company. I have had issues from business sales manager down to CS. It makes you wonder the amount of business lost to incompetency, and service.

• Review fromNichole P

  Date: 03/03/2023

  1 star
  H.O.R.R.I.B.L.E and don't get me started on their illiterate, non-educated staff working there! Why does it take a whole week to get a pro-rated bill from your accounts payable team and then the day I was promised a call back, I don't get a call back. I called them the day after. I am not going to lie, I was behind in my bill and I explained to them that I had been out of work for 4 months and as soon as I got the money I would catch up. Which I kept my promise and paid them. They came and picked up the bins before the end of the quarter and were trying to bill me for that. No, I don't think so. On top of that they had missed pick *** continuously and as others stated no solutions other than will get it next pick up. They leave garbage behind that's on the curb, whether it's mine or other clients on my streets. They are definitely lacking in customer ********************** skills and a lot more if you ask me. Then after I paid my balance in full, they said well since you were late before there is a $50.00 reinstatement fee. And then the monthly service, etc. How about NO AGAIN, I will keep my $50.00 and go some where else. Good luck to a company that is going to keep losing people because of the horrible service all around!

• Review fromLee S.

  Date: 02/14/2023

  1 star
  Casella waste bought out **'s that's when things went from great to horrible. Al's was a pleasure to do business with, Casella leaves much to be desired. Casella's service to pick up my trash not leave it in the road. You always knew when Casella passed through cause there was always paper,cans,plastic left behind. The driver of the automatic lift never collected what missed the collection container. Calls to Casella were always pleasant but never produced a person to clean up the mess left behind. To add insult injury they raised their price 20%. YIKES. ENTER DEPENDABLE who likes Al's treated me like a customer. DEPENDABLE hits the **** in every way. Trash pick up neat and clean all at an affordable price. I suggest to dump Casella and welcome DEPENDABLE.

• Review fromJamie H

  Date: 02/11/2023

  1 star
  Just moved in the area and became a customer. They charged me and only came out once, now the truck drives by picking up my neighbors and drives right by mine. Customer ********************** talks in circles and lies to us telling us our truck ia coming at a later time but never does.

• Review fromGary C

  Date: 02/08/2023

  1 star
  If I could do 0 stars I would.do not do buisness with this company unless you want to be continually robbed for service you did not ask for their billing and office staff have no clue as to what they are doing they do not understand what by weekly pickup is they don't go by there auto pay schedule they make extra dumps and charge you when you didn't ask for it and when you try to address the issue they try to give you a passifier and a whole list of excuses steer clear from this company I have never had this big of an issue with any of the other company's I have used besides them closing down

• Review fromTom R.

  Date: 02/01/2023

  1 star
  I agree with everything written previously. I have asked them 4 times to pickup my trash bins. I stopped service with them a month ago. Today I saw them pick up my neighbor's across the street from me and they never took mine. I called them and they said that the driver probably has a different route than mine. Really? Just another of many excuses. I also would give them a big fat zero.

• Review fromLaurie A

  Date: 01/30/2023

  1 star
  Now that Casella has a monopoly on waste collection in our area, they suddenly ****. Missed collections, complainants unresolved.