Complaints

This profile includes complaints for Levco Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levco Management, LLC

  9 E Franklin St Richmond, VA 23219-2105

  
• 

  Levco Management, LLC

  404 ½ West Franklin Street Richmond, VA 23220

  
• 

  Levco Management, LLC

  711 & 713 W Broad Street Richmond, VA 23220

  
• 

  Levco Management, LLC

  401 W Grace St Richmond, VA 23220-4979

  
• 

  Levco Management, LLC

  214 E Grace St Richmond, VA 23219-1788

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to ********************************** at the end of June with ******* ****. We both paid a $50 application fee and a $125 security deposit. Ultimately, the application was denied. We were told that we would not receive the $50 application fees back but that we would receive the $125 security deposit back by check in the mail. It is now November 12 and I havent received any check for the deposit. I have called several times and have spoken to pretty much everyone in the office. They all told me that it would get sent out or I would receive a call back. After waiting until October with no responses from their team or check, I began directly emailing the regional manager. She has blatantly ignored my emails and havent repo fed to h*** get my money back.

  Business Response

  Date: 11/20/2024

  Ms. ******************** you for taking the time to bring your concerns to our attention.  I would like to apologize for the delay in you receiving your refund.  I have spoken with our accounting department and a replacement check has been processed and mailed last week.  Please feel free to contact me directly at *********************************** should you have any questions or need anything else.
  
  Sincerely,
  
  ****** *******
  Regional Property Manager
  Levco Management

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged and being threatened with eviction for charges not owed and I have proof to show I do ****** well, I am owed for electrical service along with repairs that took place in 8/2024 that have yet to be addressed/fixed.

  Business Response

  Date: 11/20/2024

  *******,                                                                                                                           
  
  Thank you for taking the time to reach out and share your concerns.  Just to recap, on August 15, 2024, you and I met and reviewed your ledger in great detail along with the Property Manager.  At that time, as a one-time courtesy, I removed several collection fees charged to your account   You also received an additional credit of $200.00 in February 2024.  As the Assistant Property Manager previously explained, the remaining balance on your account is rightfully owed.  I am happy to review this with you again, if needed.  Please feel free to reach out to me at *************************************************************.
  
  Sincerely,
  ****** *******
  Regional Property Manager
  Levco Management

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  And as I explained to you and ***** those amounts were credited because they were not owed. You would not know that because you were not the regional manager at the time nor was she was not the property manager. I have provided ****** the documents to back that up. You picked and chose what you wanted to credit and are now threatening me with eviction for amounts that were paid on time. I am not going to let up from this especially with you guys still owing me for electric bills since August as well as my carpet and ceiling not being fixed since August. 
  
  Regards,
  
  ******* ****
  
  
  
  
  

  Customer Answer

  Date: 12/16/2024

  After 4 months of waiting and this complaint, my carpet and ceiling were repaired. However, I was told that once the repairs were fixed I would be reimbursed for the electrical bill that I incurred as a result of the leak on (8/4/24) and that has yet to happen. I was asked to provide electrical bills which was done 2 months ago and I havent been contacted regarding even after questioning it MULTIPLE times. The copies of my bill were sent on 10/14/24.
  Also, I incurred multiple late charges (which I paid due to being forced with eviction if I didnt) that were incorrect. I am asking my funds to be returned, as well as late fees for June and July where my rent was NOT late but I received late fees. This proof was also provided to the rental office November 1 2024 and I was asked if I had proof it was given to them on that date. How am I able to provide proof of something that was placed in the rental drop box?? Due to this, I was told I was responsible for the fees.
  
  
  My rent was paid on time for September and November and I still received late fees due to the fees from June and July being unpaid (that I did not owe). 
  
  
  Please see attached proof.

  Business Response

  Date: 01/07/2025

  Ms. ****************** you for following up regarding your account and outstanding work order. Your account has been adjusted and is currently reflecting a zero balance.  On December 5, 2024, one of our outside contractors made the necessary repairs to your drywall that were needed due to a leak in your apartment. 
  
  I believe this takes care of all your concerns.  Please feel free to reach out to me directly if you have any questions or need anything in the future.
  
  I wish you and your family a wonderful and safe New Year!
  
  Thank you,
  
  ****** *******
  Regional Property Manager
  Levco Management
  *************************************************************

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As previously explained, there were INVALID charges along with my elevated electric bill that has YET to be paid. The only reason my ledger has a zero balance is because you guys threatened eviction if I did not pay them! Yes they did come and paint and finally clean my carpet. So now lets address the above along with the work orders that were put in in November and have yet to be addressed. Along with my carpet that has exposed nails that I put in an urgent request about that have yet to be fixed.

  
  Regards,
  
  ******* ****
  
  
  
  

  
  

  Business Response

  Date: 01/22/2025

  Ms. ***************** reviewing your ledger,going back to January 1, 2024, I have determined that we, *********, have adjusted your account by removing $614.34 in late fees, attorney, and court costs.  These adjustments go all the way back to January 25, 2024. In addition to those adjustments, you were also given a concession of $200.00.  In total, you were given $814.34 in adjustments on your account. Given the amount of these adjustments, I feel that we have been more than fair. 
  
  If you would like a breakdown of your ledger that shows you where those amounts were adjusted, I am happy to provide you with one.  Please fee free to reach out to me directly at *************************************************************. Thank you and have a wonderful day.
  
  Kind Regards,
  
  ****** *******
  Regional Property Manager
  Levco Management 

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I have stated before and I will continue to state the amounts that were adjusted were adjusted because they were not owed just as the amount that I have paid that were not. I will just reach out to an attorney and let them handle it at this point. That concession was for me renewing my lease just like the notice that was given to me the other day to do so, so that has nothing to do with anything. Cambridge has done nothing but lied for the past year. I will get my money back one way or another!

  Regards,
  
  ******* ****
  
  
  
  

  
  

• Initial Complaint

  Date:10/31/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24th, I received my keys and paid my prorated rent for the last week of October, along with full rent for November. During a walk-through with Ms. ***** we found several issues with the townhouse, including wood chips, an unpainted kitchen ceiling, an unpainted door frame, and a poorly painted bathtub. The next day, Ms. **** informed me that maintenance would address some painting issues, but I emailed her expressing my dissatisfaction with several ongoing problems, such as:A malfunctioning dishwasher.A missing microwave hood vent.A non-working light under the microwave.Mold and dirt in the cabinets.Leftover containers in the cabinets.An inadequate door sweep allowing potential rodent entry and water damage.On October 28th, I tried to speak with property manager ***, but she was unavailable. I later presented my concerns to the maintenance supervisor, who promised priority repairs. On October 29th, Ms. **** reported some issues had been addressed, but many problems remained. I emailed her again about the unresolved issues. By the evening, the door sweep and ice machine were fixed, but the dishwasher and mold in the cabinets still needed attention. I look forward to your timely response.

  Business Response

  Date: 11/07/2024

  To Whom It May Concern:
  
  Thank you for bringing this matter to our attention. We would like to clarify that we are no longer the owner or management company for the property referenced in this complaint. Cambridge Apartments was bought by *********************************************************************** on September 13th,2022. As a result, we regret that we are unable to assist with this issue.
  
  We advise Ms. ****** to reach out directly to the current owner or management company for assistance.
  
  Sincerely,

  
  **********************************;

  Customer Answer

  Date: 11/07/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* ******
  
  
  
  

  Business Response

  Date: 11/20/2024

  Dear Ms. *********************** you for taking the time to share your feedback with us. We value all feedback, as it helps us improve and deliver a better experience for our customers.

  
  We sincerely apologize for the issues you experienced moving into your new home.  Our goal is to always meet our residents and guests expectations, and we are disappointed that we fell short in your case.

  
  It is my understanding that members of our maintenance team have been to your home today working to complete the repairs needed.  I was informed by our Maintenance Coordinator that they should be finished with the final repairs tomorrow, November 21, 2024.

  
  Please reach out to me at *********************************** should you have any questions or need anything else. 

  
  Thank you again for your valuable feedback and for giving us an opportunity to make it right. We hope to rebuild your trust and serve you better in the future.

  
  Kind Regards,
  ****** *******
  Regional Property Manager
  Levco Management

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********************************** (owned my Levco) March 2023. Everything was great at first until Levco took over. My washing machine and dryer both went out. I made my first complaint September 4 2024, here we are on October 30th and the issue is still not resolved. I have resorted to washing clothes in my bathtub bc I can no longer afford the laundromat. To make matters worse Ive complained about mold growing in my air vent & still, nobody has come out here. I have a small child (5) and a 7 month old, obviously Im concerned about their health. They mark the work orders as complete when no one has even been out here. I leave ******************* answers. I go to the leasing ************* tell me theyll have it resolved, but here we are 3 months later still living in mold & no washer or dryer. I am not the only one with these complaints. Other tenants have complained and it falls on deaf ears. My next step is the media. I pay my rent on time and in full every month. This is beyond ridiculous

  Business Response

  Date: 11/06/2024

  Dear Ms. ************************** you for taking the time to share your feedback with us. We value all feedback, as it helps us improve and deliver a better experience for our residents.

  
  We sincerely apologize for any inconvenience you experienced. Our goal is to always meet our residents' expectations, and we are disappointed that we fell short in your case.

  
  After receiving an update from our Area Maintenance Manager, I understand that he went over to your home last week with our Property Manager and was able to make some adjustments to your washing machine.    Afterwards, he ran a cycle in your washing machine,and they did not observe any leaks at that time and asked for you to let them know should you have any more leaks.  He also inspected your dryer and found it to be in working condition.  I believe this takes care of the issues you have reported. 

  
  Please feel free to reach out to me directly at *********************************** should you have any further concerns or questions. 

  
  Thank you again for your valuable feedback and for giving us an opportunity to make it right. We hope to rebuild your trust and serve you better in the future.

  Best Regards, 

  Levco Management

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I vacated the property at ************ Apartments, Unit 16A, on August 31st, 2024, and have yet to receive my security deposit as required by law. Per ******** Code *********, the landlord has 45 days from the termination of the lease to return the security deposit or provide an itemized list of any deductions. As of today, more than 45 days have passed, and I have not received any written response or communication regarding the status of my deposit.I have made multiple attempts to contact management at *****************, leaving several voicemails, yet I have received no acknowledgment. I am requesting a formal response and the prompt return of my security deposit.

  Business Response

  Date: 10/25/2024

  Hello, 

  I have researched your account and found that the refund check was not cashed. A new check (#******) was processed and mailed today in the amount of $1,195.00. I apologize for any inconvenience this may have caused you. 

  Please reach out to the leasing office if you have any additional questions. 

  Thank You, 

  Levco Management 

  Customer Answer

  Date: 10/25/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I would like them to confirm the address that they are sending the refund to. I provided them with my forwarding address and have mail forwarding set up with ****, and receive letters addressed to my old address so I know it works. My current address is ********************************************************. Otherwise I am pleased with the quick response and resolution.
  
  Regards,
  
  ******* Cueto *******
  
  
  
  
  

  Business Response

  Date: 10/25/2024

  Hello, 

  I can confirm that the new check was mailed today to the address you provided. 

  Best, 

  Levco Management 

• Initial Complaint

  Date:09/06/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my new apartment at ********* Apartments on 8/30/2024 and since my move-in I have not had air conditioning within my home. This is posing major health concerns for my children and I. We suffer severely from asthma and had to seek medical treatment for not having air conditioning within the home. I have reached out to management everyday since that time and to no avail. I have even contacted corporate office only for them to send someone and I still not have a/c unit. It has now been 7-days since move in and my a/c is still not working. I'm starting to think that they want me and my children to suffer and die because no human should have to endure these harsh conditions. I will be filing a fair housing lawsuit against Cambridge Apartments this is unacceptable and inhumane.

  Business Response

  Date: 09/20/2024

  Dear Mr. ************************* you for taking the time to reach out and share your concerns with us. I understand that you are frustrated, and I want to sincerely apologize for any inconvenience youve experienced regarding your air conditioner not working.

  
  At Levco, our goal is to provide exceptional and timely service. I want to assure you that we take your feedback seriously and will be looking into this matter to ensure it doesnt happen again in the future.

  
  After researching your concerns, I see your work order was closed out as completed on September 9, 2024, after replacing the compressor. I tried to contact you to confirm that the work has been completed to your satisfaction but was unsuccessful at making contact.

  
  I truly appreciate your patience and understanding, and I am more than happy to assist further if needed. Please dont hesitate to reach out directly if you have any additional questions or concerns.

  
  Once again, I apologize for the inconvenience this has caused, and we are committed to ensuring you have a stellar experience moving forward.

  
  Best regards,
  ****** *******
  Regional Property Manager
  Levco Management
  *************************************************************

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** put down a $300 refundable deposit to hold an Apt at ************** in *******, ** in 5/2024. She ultimately chose to live at a different apartment complex and requested her deposit be returned to her as soon as possible. On 5/17/2024 she received an email from the complexs leasing specialist, that confirmed the money order had been received and cashed and would be returned as soon as ******************** verified her address. Cambridge Apartments are being managed by Levco Management company In *****************. After numerous calls and emails and requests for the deposit to be returned, both to the leasing office and to the management company, two things occurred. One the management company denied receiving a money order from *********************** and stated that they had no proof of any such transaction. Upon ****** producing the money order and receipt, the second response was that they did not cash the money order and did not have any recollection or documentation of whom may have done so. At this time, a copy of the email that was sent from the Cambridge leasing specialist acknowledging the receipt and cashing of the money order, was promptly sent to both the management and the leasing office. It is now 2 September and ******************* has not received any further correspondence, or any return of the $300 deposit. We would like the BBB to get involved and enforce a return of the initial refundable deposit immediately.

  Business Response

  Date: 09/09/2024

  ********************,
  
  Thank you for bringing your concern to our attention. We sincerely apologize for any inconvenience this situation may have caused you. I am the new regional property manager for Cambridge and would like to find a resolution concerning monies you stated you paid to **********  We take pride in providing excellent customer service, and we regret that we did not meet your expectations in this instance.

  
  Upon reviewing your BBB submission,I reached out to you so that I could get some additional information from you.I did have to leave a voice mail.   Would you please contact me at *********************************** so that I can discuss this with you in further detail and obtain any documentation you may have concerning the issue mentioned in your complaint?  In the meantime, you can also email any documents/correspondence you have to my email address provided.  Once I am able to speak with you, I will be happy to research this in further detail and hopefully find a solution.

  
  We are committed to ensuring that your future experiences with us are positive.

  
  Thank you again for your feedback,and we hope to serve you better in the future.
  

  Sincerely,
  ***************************
  Regional Property Manager
  Levco Management

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  
  
  
  
  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having problems with my house since I moved into my unit first problem is that our floor borads are broken and there are soft spots in my floor where the washer and dryer are at and I can fall through the floor at anytime now which we have put in a request to get some from maintenance to look at no has yet said anything. The second thing is my ceiling is leaking from the and thats been over a month now they came and looked at that and said they would need to call a contractor to look at it which no one and came by and looked at it all maintenance did was paint over it and its still leaking and Ive called maintenance over and over and called leasing over and over all they told me that they would do is put it in the work ticket ive been getting told that for the past month and yet no solution has been done and third problem is our microwave broken and its been two weeks since we told them and no one has come to fix that either Im getting very aggravated and annoyed with and not only that my leasing agent has blocked my brother who also lives with me and Ive have talked to 2 different leasing agents for the problems but yet nothing has been done I would like the series problems Ive been having at my house to be fixed immediately Im tired of waiting for them to contact me back which they havent so its becoming a big issue with this company.

  Business Response

  Date: 09/23/2024

  Mr. ********************** you for bringing your concerns to our attention.  I completely understand how frustrating this experience must have been, and I sincerely apologize for any inconvenience it caused.  
  
  I am thankful we were able to reach a resolution that was satisfactory for everyone. Please feel free to reach out to me directly if theres anything else we can do for you.  We truly value your business and hope to have the opportunity to serve you better in the future.
  
  Sincerely,
  
  ****** *******
  Regional Property Manager
  Levco Management
  *************************************************************

• Initial Complaint

  Date:08/29/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,I am writing because **************************************** are refusing to give me any answers as to why there has been such an increase in my water bill over the last couple of months. I have been more than patient and to no avail there is no one who will give any resolution or reasoning to this issue.Furthermore, they are raising rental rates over $100 but for what? There have been no upgrades, no working streetlights, charges for valet trash and valet trash doesn't even come any longer, work orders get closed out before they are ever complete, maintenance never has a positive attitude, maintenance doesn't even respond to emergency work orders as i had a leak happening for over 48 hours and the communication is horrible. I also experienced an issue with my refrigerator back in April and I am still dealing with the aftermath of that. My refrigerator went out and the maintenance team brought me a ***** infested refrigerator. They never even apologized and their only solution was to send an even smaller refrigerator than what I previously had as well as it not having an ice maker so I am forced to either use ice trays or buy bags of ice. It would've been much nicer to get a refrigerator that was comparable to what I already had. Lastly, there is no property manager at this community any longer and I have had to go through the ringer to meet with the Regional Manager as she has never once responded to an email I have sent or given me a call. She sits in the leasing office and chats via text/messenger app with the leasing consultants but will not come and assist. I have been in there at least three times and this has happened. The leasing consultants have been as helpful as I think they know how to be but unfortunately haven't been given the tools to successfully help them engage with the residents and be of help.

  Business Response

  Date: 09/09/2024

  ****,
  
  Thank you for taking the time to meet with me Friday to discuss your concerns.  You have raised very valid concerns, and we will work diligently to resolve your outstanding issues.  As we discussed, I have escalated your water bill history along with an outline of the efforts that have been made thus far to find the cause of your increased water bills to my supervisor. In the meantime, I have added a credit to your account to offset a portion of the difference over the past few months.
  
  There are several work orders open with *************** for the street light outages.  Our maintenance manager has been reaching out consistently to get status updates, to no avail.  We will continue following up with Dominion until we can get them to come out and address the outages.  I am encouraging our residents to also report these outages to Dominion. 
  
  I reached out to field manager at *********** and shared with him the concerns our residents have regarding the lack of trash pickup in your area.  I was assured that he personally will be overseeing the pick-*** in that area for next couple of weeks. Please reach out to me if you do not begin to see improvement immediately. 
  
  I will keep an open line of communication with you regarding any updates we have for the above-mentioned items.  In the meantime, please feel free to reach out to me should you have any further concerns.  

   

  Sincerely, 

  ***************************, Regional Property Manager

  Customer Answer

  Date: 11/26/2024

  
  I am here to share my experience with ************* for the second time. My ongoing issues with the Regional Manager, ****** ********, have pushed me to the edge of my patience. First and foremost, my primary concern has been an astronomical water bill that has remained unresolved despite my countless attempts to seek clarification and assistance. Interactions with ****** ******** have turned into a tireless back-and-forth; I feel as though I am caught in a loop with no clear resolution. Despite her promises of follow-ups and involvement from her supervisors, my last conversation on 9/24/24, led to nothing. ******** failure to communicate, compounded by her blatant disregard for my concerns, adds to the mounting frustration. While attempting to address my grievances in person at the leasing office, I expressed my frustrations. Unfortunately, my voice was misconstrued as aggression, leading to a ban from the office without just cause. I found this disheartening, especially as the staff had previously hung up on me during a phone call where I sought proper communication regarding a door installation. Our phone meeting at 4 PM on 11/25/24 felt more like a series of threats and unwillingness to resolve the problems rather than productive dialogue. ******, who initially claimed to be actively addressing my complaints about the street lights being out for months, simply redirected me to *************** instead. What I learned upon contacting them shocked me: the lack of lighting in our community stems from Levco Management's unpaid balance to ***************. It's infuriating that residents are left in the dark literally because of administrative failures. The stress from this entire ordeal has affected my well-being significantly; mentally, emotionally, and financially. Potential renters should proceed with caution before making a decision to sign a lease here. The unprofessionalism and lack of effective communication exhibited by the management team are unforgivable.

  Business Response

  Date: 12/03/2024

  Dear Ms. ******************** you for providing the opportunity to address this matter. Levco is committed to delivering exceptional service to all our residents, and we take all feedback seriously.

  
  After reviewing the details of the complaint, we would like to address the concerns raised:
  *On July 23, 2024, the Regional Property Manager, credited your account while the property manager investigated the matter initially. 
  *On August 30, 2024, the Regional Property Manager met with you to discuss your concerns regarding your higher-than-normal water bills and the lights being out in your area.  At that time, you were informed that our Maintenance Manager at ************* had been out and inspected the building and your home and found no leaks.  It was then escalated to our Director of Construction and Maintenance who then came out and confirmed that he was unable to find any leaks.  After that inspection, ******************* was called out to do an inspection to make sure there werent any issues with the meter or any areas of concern that they could see.  They too were able to confirm that there were no issues at the meter, nor could they find any issues in or around your building.  During that meeting it was also relayed to you that the usage rates from the county had increased tremendously compared to earlier in the year and last year.  As a show of good faith, you were given a second concession (which is reflected on your ledger) while we continued to investigate this matter further. 
  *After thorough investigation, no leaks were discovered, however, the concession was left on your account as a gesture of good will. 
  * As previously stated, we have a record of the number of calls made to Dominion along with case numbers that reflect our attempts to have Dominion come out and make the needed repairs to their pole lights. 
  *Regarding the phone call on November 25th between you and one of Belmonts Leasing Specialist's, the Leasing Specialist had no choice but to end the phone call due to the manner in which you were speaking with them, which was a direct violation of your lease agreement. 

  Based on the details mentioned above, we respectfully disagree with the claims made in this complaint. We value all our residents and remain committed to resolving issues in a fair and professional manner.  Please do not hesitate to reach out via email or phone if further clarification is needed.

  Thank you for your time and understanding,

  Sincerely,
  
  ****** *******
  Regional Property Manager
  Levco Management
  *************************************************************
  ************

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have received no resolution to the problem

  ****** you are nothing more than a compulsive liar. I will attach every single email chain that I have had with you as well as past manager all the way up to the latest Property manager April. I have continued to be more than patient with ************* and Levco Management but you all simply DO NOT care about your residents. To piggy back off your responses:
  As for the credit I received on in July for the water bill it was not something that was owed to me by good faith but merely because ***** one of the previous property managers said I would get it which is stated in the email from ***** dated back on 4/30/24 for the water bill that was billed in two on 4/10/24
  On August 30 when I met with you I let you know more than once that maintenance NEVER entered my home to check for leaks so as I stated that day that is a LIE. We then talked about the billing situation more to which you agreed the bill was higher than normal or what it should be to which you then stated your boss was going to look over my ledger which I have in email format as well. Your follow up to me after this was on 9/25/24 by phone and you said that your boss wanted you to send everyone in my building specifically their ledgers to see what was going on and you would follow back up with me after your vacation and you NEVER did. I have been sending emails since 10/10/24 with no response from you. Furthermore I did contact ******************* and was told that their water bill prices only increased by $1.10 which would not make anyones water bill more than double. I understand I may be the only person complaining about this issue but even **** ***** previous assistant manager stated that this was a problem in multiple buildings and I have attached that email chain as well. Please stop saying it was a measure of good faith to credit my account because this is only minimal compare to what I am owed for water. Also, I was told by ***** in an email that I wouldnt be charged late fees for utilities but yet in the month of November I was and to no avail you have refused to fix this even after April before her last day reached out and said this would be corrected which I have also attached that chain of emails too.
  As for Dominion you have gave nothing but the run around about this. Per the conversation had on the phone on 11/25/24 you encouraged me to reach out to ************** to put pressure on them. I did just that and was told that until ************* and Levco Management pay their outstanding billof over four hundred dollars we will not have any watch lights working in this area of the community. I have video footage of just how dark this are is at night that I will be attaching. So whats the excuse now? As for the breezeway lights in 5501 I have been complaining about theses for months as well and these are Levco owned lights that you all are refusing to fix.
  As of my conversation with the leasing consultant on 11/25 I would really love for you to pull the call and hear her bullying tactics toward me. As I stated to her over the phone but also in person that morning ************* failed to provide notice of the doors being installed on that day and I would NOT be allowing it. I have all rights to deny the work that was to be done because you all did not provide me 72 hours notice and when I stated this I was told it was an emergency situation which was a lie because my door still locked/unlocked and there was no fire, flood or water damage taking place. Attached is the link to the VA code for Tenant Rights ************************************************************************* . I was NEVER rude to her over the phone or in person but was very much frustrated but you used this opportunity to ban me from the leasing office because ****** you did not want to have a true conversation with me which is why when I spoke to you over the phone you threatened to disconnect the call.
  As far as my lease go I need a copy of it. Before you try to state anything is against a lease agreement please provide me my lease agreement. From your email last week you said that only ********* had this but I have been living in a unit under Levco Management for a year now and my renewal letter stated that it would be attached to my original lease so where is it?
  ****** you have not been helpful at all ************* and have quite honestly been the most unsatisfactory manager I have ever encountered. Your lack of communication, empathy and resolution skills are some of the reasons why I say this. You do not care about your residents or the community in which you work. You choose to hide behind the scenes and the computer screen instead of actually helping. You are not dedicated to helping and I am not sure that any one in Levco Management is but I will make sure to tell every person I know to NEVER rent from this company and to stay far away. 
  
  Regards,
  
  **** ******
  
  
  
  

  
  

  Business Response

  Date: 01/07/2025

  Ms. ******,
  
  Upon reviewing your account,I was able to confirm that the agreed upon adjustments between you and the previous manager at ************* were made to your account on December ******.  Thus, leaving your account with a small balance due at that time. 

  
  I was also able to confirm that your request for a copy of your lease agreement was responded to on 11/27/24.  If you did not receive that reply, please let me know and I would be happy to forward it to you.  Lastly, the late fee from January ******, has been removed from your account as a courtesy.  
  
  If you have any further questions, please feel free to reach back out via email at *************************************************************. Have a wonderful day.
  
  Kind Regards,
  
  ****** *******
  Regional Property Manager
  Levco Management

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  After multiple emails and my last communication through the BBB it was nice to finally receive an email and a communication back from ****** on 1/7. Unfortunately it didn't provide much resolution because it took so long to actually get a response back to where I have more questions now as the screenshot provided to me about my account I am not able to see reflected on my end. 

  Also, in regards to my original lease agreement I was told by ****** that I would have to reach out to the previous management company in order for this to be provided to me and all she could provide me with is my renewal letter but in my renewal letter it states that it would be attached to my original lease agreement. So ultimately I still do not have a copy of my lease agreement and neither does Levco? 

  Furthermore all of my issues have still not been addressed because there are still NO lights in the area of the community in which I live. As of 1/8 I have entered a work order for the breezeway lights in the 5503 building because they are out and also the Dominion lights are still out and have been for a year now. This is a big issue that Levco is not even acting like they want fixed. Yet again when will we have lights working outside in the community? 

  
  Regards,
  
  Deja Romain
  
  
  
  

  
  

  Business Response

  Date: 01/22/2025

  Ms. ******************** you for your response through the Better Business Bureau.  Id like to address the concerns you have shared.  I have supplied you with a ledger that shows the agreed upon charges and adjustments have been removed from your account, and the account balance reflects this. The balance due as of 12/5/24 was the agreed upon amount that you provided to me in writing from your email conversation with the previous Property Manager.  There is nothing left for us to remove from your account.  ************* was sold in December 2023 and we've provided all the lease paperwork that we received from the seller.  Any additional information requested prior to December 2023 should be requested by contacting the previous management company. We've kept in constant contact with *************** regarding the outstanding work orders for lighting and they have assured us that they are working diligently to address any outstanding issues.  I have spoken to our Maintenance Manager and asked him to personally look at the lights in your breezeway.    
  
  Kind Regards,
  
  ****** *******
  Regional Property Manager
  Levco Management
  *************************************************************
  

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at ********* apartments since February 2024 and there has been so many issues and I have recently been without A/C for 2 weeks and without my washer and dryer working for 3 weeks and was told they not working on any non emergency work orders I have kids I can not stay in a home with no A/c in the middle of the summer time I have been lied to several times and the people in the office are very rude and look at u like that do not care at all.

  Business Response

  Date: 08/14/2024

  Hello, 
  
  We value all feedback from our residents, and we are committed to resolving any issues to the best of our ability. Its always our goal to provide exceptional service and ensure resident satisfaction.
  
  As of August 14, 2024, both of the mentioned concerns have been addressed and rectified.  We have spoken to ****************** to confirm her satisfaction.
  
  If you have any further questions or concerns, please feel free to contact us. 
  
  Kind Regards,