Complaints

This profile includes complaints for Levco Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levco Management, LLC

  9 E Franklin St Richmond, VA 23219-2105

  
• 

  Levco Management, LLC

  728 W Marshall St Richmond, VA 23220-3801

  
• 

  Levco Management, LLC

  1309 W Broad St Richmond, VA 23220-3068

  
• 

  Levco Management, LLC

  111 W Marshall St Richmond, VA 23220-3973

  
• 

  Levco Management, LLC

  801 Caribe Pl Virginia Bch, VA 23462-1100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a work request for a broken washing machine on 6:6/25. As of todays date 7/24/25, I still dont have a washing machine. Ive contacted the office and maintenance over 20 times, no call back, no answers. They all have the same excuse, someone will get back to you it never happens. Ive never been late for rent, over 6 years. Im 68 years old, carrying baskets of clothing is painful.

  Business Response

  Date: 07/25/2025

  Dear Ms. ********************** you for following up on your maintenance request at ************************************. At Levco Management, we strive to provide all our residents with a great living experience.

  
  A Maintenance Technician will be at your home today to address the issue with your appliance. If the technician is unable to resolve the issue today, either our maintenance team or the office will follow up with you directly.

  Please don't hesitate to reach out to the leasing office if you have any questions or need further assistance.

  
  Sincerely,
  Regional Property Manager

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and paid application and holding fees for an apartment at ************************************ on May 16, 2025. I was told on May 21st that my application was denied and they would send out a refund for the holding fee that was paid. Needless to say, 45+ days later, I have not received my refund. Ive called and left several messages with Levco because no one answers the phone, and no response. Ive called ************* and they just keep telling me that my refund is in the system as of May 21st. Still no check! It is totally ridiculous to take this long to return money that was just paid to them! I will continue to pursue this legally if I have to, This management company is joke!!!

  Business Response

  Date: 07/08/2025

  Dear Ms. ******************* you for contacting Levco Management regarding your refund.
  
  Were pleased to inform you that your refund has been processed and will be mailed to the address you provided this week.
  
  At Levco Management, we strive to resolve these matters in a timely and efficient manner. If you have any further questions or concerns,please dont hesitate to reach out.
  
  Thank you,
  ****** *********
  Regional Property Manager
  Levco Management
  

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As of today, I still have not received my refund. This is why I am not satisfied with solution.
  
  Regards,
  
  ****** *****
  
  
  
  
  

  Customer Answer

  Date: 07/12/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ****** *****
  
  
  
  

  Customer Answer

  Date: 07/21/2025

  I filed a complaint (# ********) against Levco Management and the case was closed as being resolved, but I still have not received my refund from this company. Levco Management is totally ridiculous!

  Business Response

  Date: 07/21/2025

  Dear *** *****, 

  Check #**** in the amount of $125.00 was mailed to the address on file earlier this month. 

  Sometimes there can be a delay by ****. If you still haven't received the check by the first week of August, please reach out to the leasing office directly. 

  Thank you, 

  ************************************

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not satisfied because I still have not received my refund. It should not take over 2 months to return my money, especially being that I live not even an hour from the office. Blaming this on the ***************** is also unacceptable, because Ive never had any other problem receiving mail. All of the blame is definitely on your company! I say this because I couldnt get any type of response when calling several times week, before filing this complaint. If they really wanted to return my money, they couldve suggested that I come to the office to pick up the refund if I wanted to. This is a very poor way to operate a so called!

  
  
  
  
  

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at *************** in ***********, managed by Levco Management. Between approximately February 2, 2025 and May 15, 2025, my apartments HVAC system was not functional. Despite submitting multiple maintenance requests, the issue persisted for over two and a half months. During this time, I continued paying full rent for an apartment that advertised HVAC as an included amenity, which was not delivered.When I raised this issue with property management, they offered a $100 concession, which does not fairly reflect the severity or duration of the problem. I requested a more reasonable concession of $750, reflecting a partial rent refund during the period without HVAC, in line with ******** tenant law regarding failure to provide essential services.I sent my initial request on June 6, 2025, and followed up again the week of June 16. I have not received any response to either message. I am filing this complaint in hopes of resolving the issue directly and receiving fair compensation.

  Business Response

  Date: 07/08/2025

  Dear Ms. ****************** you for contacting Levco Management regarding your concession request related to your HVAC unit.
  
  At Levco Management, we strive to ensure all residents enjoy a comfortable and positive living experience. We understand that during the time your HVAC system was not functioning properly, you were provided with two portable AC units, and the necessary repairs may have taken longer than expected to complete.
  
  In recognition of the inconvenience this caused, we are offering you a $750 concession. Once the concession agreement is signed, you will see the credit reflected on your rental account.
  
  If you have any further questions or concerns, please dont hesitate to contact your property manager.
  
  Thank you,
  ****** *********
  Regional Property Manager
  Levco Management

  Customer Answer

  Date: 07/15/2025

  
  I just wanted to send a follow-up that my case has been resolved with Levco Management, so you can have that for your records. I'm including my case ID below:
  
   
  
  Complaint ID: ********
  
   
  
  Thank you so much for your assistance!

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/25 applied for an apartment with this company. I am a small business owner authorized to work in the state of *********During the application process, I was instructed by levco management to enter my banking information into third third-party system multiple times. Despite my compliance, I was told that the name of my LLC and my name did not match, and I was required to enter my personal bank account information instead. I explained that I do not receive invoice payments into my personal checking account my income is only deposited my business account. I was assured that the office staff that they would review my documents for my LLC and include the income, because of this I entered my personal checking account information as required of me by Levco Management.I provided this company a copy of my 2024 1099 form, the *** verification letter from the **** proof of 2025 1099 wages, and three months' worth of statements from my business checking account which is with reputable credit union. I even provided detailed itemized billing and payment documentation.The requirement by Levco Management to enter my personal account information led to an unfavorable decision by their third-party company. I spoke to the regional manager and she refused to include my small business income, stating they would not accept the source of funds, which is my only source of lawful income.

  Business Response

  Date: 07/09/2025

  Ms. *****,

  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to resolving any issues and/or concerns you may have.  

  
  We understand that your complaint concerns the application process at ***************************  I am happy to personally review our application process with you in detail.  Please feel free to reach out to me directly at *********************************** and we can set up a time to discuss.  We apologize for any inconvenience this situation may have caused. Our goal is to provide a smooth and stress-free application process, and it is evident that we did not meet your expectations. 

  
  I hope to hear from you soon so we can resolve your concerns.

  
  Sincerely,
  
  ****** *******
  Regional Property Manager
  Levco Management
  ***********************************

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon:Hope this letter finds you well. Iam writing to you as a concern applicant who has been robbed of my hard earned money from ************* apartment in *****************. One of your apartment complexes that you currently owned. I had applied for this apartment this month. They were supposed to refund me back $175.00 from my first application that I did, and due to their computer system having issues. They canceled the application, but never refunded me my money. Then, they had me submit a new application for me and my mom over again. After, a long awaited time. They process our applications.they asked that we pay the administration fee of $275.00 . I payed the administrative fee, and was awaiting for the apartment to be ready. They kept changing the original date; because they said that the apartment is not yet ready for move in. While I awaited for the day to move in. My mom was hospitalized with a stroke. I immediately contacted them the next day to let them know of the situation. I asked them for a week to figure out what I will need to do with the situation with my mom I did not signed any lease with them as of yet.the following week i contacted them via email and told them that I would not be able to take on the apartment; because my mom had a long process to recovery, and I had to stay put for now in the state that I was currently in.I had asked them for the refund of my administration fee of $278.00, and my previous $175.00 (canceled application). they advised me that they would handle it on their end, and have the manger get in touch with me. It has now been 3 weeks. They have not either contacted me, nor am I able to get in touch with them. They either don't pick up my calls; because they do recognize my number from caller id; or they give me the run around They said on many occasions that the manager is busy right now they will have her contact me once again, but never does. Please,I need to know when will I receive my money back?

  Business Response

  Date: 07/07/2025

  Dear Ms. *********************** you for reaching out to the Levco Management corporate office regarding your recent concern at one of our properties.

  
  At Levco Management, we strive to ensure that all customer concerns are taken seriously and resolved promptly. We appreciate your patience during this process.

  
  As discussed, a refund will be mailed to the address you provided to the property.

  
  Please note that Levco Management is committed to processing and mailing all applicable refunds as quickly as possible. 

  
  If you have any further questions or need additional assistance,please dont hesitate to contact us.

  
  Sincerely,
  ****** *********, Regional Property Manager

  Customer Answer

  Date: 07/08/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ***** ******
  
  
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we noticed a leak coming from our a/c unit on 05/21 notified apartment manager and they came out on 05/22 to fix the leak but left the water sitting in the apartment inside the a/c floor vent. on sunday 05/25 we noticed a gas smell called maintenance right away and it was coming from the water heater because it was leaning and wouldnt light properly. they shut our gas off and realized the fixed A/c unit was still leaking they then sent out water extraction for our unit. we notified the manager that we were having respiratory issues due to the damage on 05/28. we asked for them to do a mold inspection and were told they dont do that. they then left us in an apartment with a broken water heater and no hot water til 05/30. they refused to place in an appropiate living arrangement and said they do not do that. my children and i hadnt taken a shower for these days. they came out on 05/27 to clean up the water and what looked like mold in our vents under the a/c unit and then sent in a maintenance guy to check for mold with a flashlight and was told their was no mold. their was no testing done. after they replaced our hot water they left the wood and wall where the water was untreated and in the apartment. we have been experiencing stomach issues for a few days. our concern is that they did not remove the mold present denied the presence of mold and refused the testing for mold. they also refused to relocate us while having no access to hot water for 4 days.

  Business Response

  Date: 06/12/2025

  Dear Ms. ********************* you for bringing your concerns to our attention regarding the issues in your unit. We sincerely apologize for the inconvenience youve experienced and want to assure you that we take these matters seriously.
  
  Your complaint regarding a leak from the A/C unit, a gas odor from the hot water heater, the absence of hot water, and moisture in your home is concerning, and we understand the urgency of addressing these issues promptly and thoroughly.
  
  Upon receiving your initial call on Sunday, May 25th for a leak coming from the **** and the smell of gas in your unit, our maintenance technician came out and blew the condensation line.  He was unable to smell any gas.  He called ******************** who came out and completed the water extraction.  
  
  We next heard from you on Tuesday,May 27th.  You let us know there was still a leak, and you smelled gas.  A different maintenance technician came out and repaired your condensation line, tested the gas lines for a leak, re-lit the pilot for the hot water tank, and removed any standing water. Later, that same day, we were notified that you were still smelling gas, and you didn't have any hot water.  At that point, we called a licensed contractor, *******, to come out.  Safety is our top priority, and any potential gas-related issue is treated with the utmost urgency. They tested the gas lines and did not find any signs of a gas leak.  They also informed us that your hot water heater needed to be replaced.  The Property Manager then ordered the replacement from **********, scheduled to be delivered on Wednesday May 28th. 
  
  Unfortunately, ********** was unable to deliver the hot water heater on Wednesday May 28th and it was delivered instead on Thursday, May 29th.  A maintenance technician arrived to your home around 4:30pm to complete the installation but was unable to at that time due to the flooring work that needed to be done under the hot water heater before the new one could be installed.  We then offered you the option to stay in a hotel for the night, which you accepted.  
  
  Friday, May 30th, the maintenance technician replaced the board under your hot water tank and installed the new hot water tank.  It is my understanding from the property manager and maintenance manager that everything is now working properly.  
  
  On Monday, June 2nd, our area maintenance manager inspected your unit for any moisture related issues and was unable to locate any.  We are, however, scheduling with contractors for the removal and replacement of your baseboards and drywall to the right and left of your utility closet.  The property manager will reach out to you to confirm the day and time.  
  
  We truly value you as a resident and are committed to resolving this matter to your satisfaction. If there is anything more we can do, please contact me directly at *************************************************************.
  
  Sincerely,
  ****** *******
  Regional Property Manager
  Levco Management

  Customer Answer

  Date: 07/02/2025

  We attempted to request mold remediation. Levco and employees Denied existence of mold. Levco Allowed uncertified contractors to repair and allowed molded sheetrock to be pulled out while myself and three kids were home. Post repair report obtained, confirmed "post repair". Levco attempted to bully and coerce me into a settlement when a "settlement was never discussed." Retaliation attempts after declining to accept settlement offer. This issue is not being appropriately handled. We also were harassed by the maintenance staff. " Just wait till your husband gets home", " all due respect you are a female, and I want to speak to your husband in case things go sideways." very unprofessional.

  Business Response

  Date: 07/08/2025

  Dear Ms. ********
  
  We take all customer concerns seriously and always strive to provide high-quality service. However, after a thorough review of the matter, our records indicate that we acted in accordance with our policies and industry standards at every stage of the interaction.
  
  We are always open to resolving concerns and we invite you to contact us directly if you would like to discuss the matter in more detail.
  
  At Levco Management, we remain committed to integrity,transparency, and customer satisfaction.
  
  Sincerely,
  ****** *******
  Regional Property Manager
  Levco Management
  *************************************************************

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear .]
  
  Dear levco management/ ****** Presley ,
  
  
  This message is to formally document and address a serious issue regarding the mold remediation efforts in our apartment.
  
  
  You hired a company under the pretense that they were to perform by cleaning our air ducts. However, the companys own representatives informed us that they are not licensed or certified to handle mold remediation and cannot legally or safely perform the required work. They declined to complete the job and confirmed they are not qualified for mold removal.
  
  
  This is extremely concerning for several reasons:
  
  
  The use of an unqualified company under false pretenses delays proper remediation and exposes us to continued health risks.
  Mold continues to grow in the unit, impacting our health, damaging our personal property, and worsening indoor air quality.
  Your actions show a failure to meet your legal responsibility to provide a safe, habitable living environment under the ***************************** and Tenant Act.
  
  
  Thank you ******* ******* and ******* ***
  Regards,
  
  ******* *******
  
  
  
  
  

  Business Response

  Date: 07/21/2025

  Dear *** *******, 

   

  A response letter has been submitted to you directly. 

  Please reach out directly if you have any additional questions or concerns. 

   

  Kind ********************************* Apartments

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear [please send letter via email *********************************.]
  
  Regards,
  
  ******* *******
  
  
  
  
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,We have been in our 3 bedroom apartment since February 14th and still havent received the deposit refund check for our previous 2 bedroom. Also, our account is in the negative due to a delay in our gas being transferred from one apartment to the other. We were asked to provide a gas bill showing that Richmond gas adjusted our account and charged us for the one week we were on Crystal lakes gas account, so they couldve remove the charge for our rent portal but it still hasnt been removed after sending it via email and taking it there in person. We have also had a few maintenance requests that still havent been completed but were sent in back in February.

  Business Response

  Date: 05/27/2025

  Whom It May Concern:

  
  Thank you for allowing us the opportunity to address your concerns. At Levco Management, we take all resident concerns seriously and are committed to addressing them in a timely manner.
  

  Work Order Concerns:
  Our records indicate that maintenance responded to the submitted request on May 22, 2025. If any portion of the work remains incomplete or unsatisfactory, we sincerely apologize. We are happy to revisit the matter to ensure all issues are fully resolved.

  
  Security Deposit:
  The final move-out inspection has been completed, and the security deposit refund is currently under review. A detailed itemization will be provided once the review is finalized.
  

  Gas Charges:
  We have confirmed with the leasing office that you provided documentation supporting the removal of the gas charges from your account. As such, those charges will be removed promptly, and the updated ledger will be made available to you.

  
  Levco Management values it's residents and aims to maintain open and respectful communication. If you would like to discuss this matter further, we remain available for continued dialogue and resolution.
  

   

  Sincerely,

  ****** *********
  Regional Property Manager
  Levco Management 

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My apartment complex is now asking for additional documentation that is impossible for me to get. In their response they said that they received my gas bill and that my account would be updated, but now they're saying that the gas bill doesn't suffice. I don't know what else to do at this point but to take legal action. We have been dealing with this since February and its almost June. All I would like is my refund check and for my account to be corrected. I have attached my email thread with the leasing manager; she's been a great help but there's only so much she can do so now I have to take it above her.
  
  Regards,
  
  ***** *****
  
  
  
  
  

  Business Response

  Date: 06/13/2025

  To Whom It May Concern,

  
  Thank you for the opportunity to respond to the recent complaint filed regarding ************* Apartments.

  
  We would like to clarify that the refund check for the former resident's apartment was processed and mailed on May 30th, 2025.

  
  Regarding the utility charges in question, we have contacted the *********************** and confirmed that utility service for the unit began on February 18th, 2025. Based on this confirmation, we are unable to remove the utility charges from the residents account, as these charges reflect services rendered during their period of responsibility.

  
  We remain committed to fair and transparent business practices and are happy to provide any supporting documentation upon request.

  
  Best Regards,
  Regional Property Manager

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Can someone confirm the address the check is being mail to? Also, I have attached an email from the Richmond gas and they're already going to back bill me for the charges from that week, so why can't you correct my account? It's not fair that I have to pay that fee twice, I did my part by calling and have my utilities transferred, I can't help that we had snow and a water crisis that week and there was a delay in them coming out.
  
  Regards,
  
  ***** *****
  
  
  
  
  

  Customer Answer

  Date: 06/24/2025

  Good afternoon,

  We have received our refund, but our resident portal account still hasn't been corrected.

  Thanks,

  Jaela

  Business Response

  Date: 06/24/2025

  Hello, 

  The ledgers for past and current accounts are separate. Please reach out to the leasing office for any additional questions.

  Thank you, 

  Levco Management

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an application to them for an apartment mid November, after reading a lot of reviews I withdrew my application within 24 hours of submitting it. I contacted them the next day (a Monday) to request a refund of the $225 we paid. It took me about 2 weeks to finally get ahold of a person. Once I finally got ahold of someone, they agreed to issue a refund and said it would be issued at the end of December. End of December comes around and no refund, I call them and they said they just cut the check and was mailing it out, that I should get it by end of January. End of January comes around and nothing, so I spent the next week trying to get ahold of them, finally getting ahold, they said they sent the check but since I never got it, they would recut the check and mail it out asap, to expect it by end of March. End of March comes and I still havent gotten the check, so I call again and cant get ahold of them. Every time I called, they would have me reconfirm my mailing address, and each time the address on file is the correct one. It is now mid May and I still havent gotten my refund.

  Business Response

  Date: 05/27/2025

  Dear Ms. ****************** you for your inquiry regarding your refund check.

  
  According to our records, a refund check was issued and subsequently cashed on April 7, 2025.  Should you need any additional information or have any questions,please feel free to reach out to me directly at *************************************************************.

  
  Sincerely,
  
  ****** *******
  Regional Property Manager
  Levco Management

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We never recieved the check, and did not cash it. We had spoken to multiple people, each telling us something different. At no point where we ever informed a check had been sent, just that one was "going to be cut and mail out soon". The apartment complex told us it would be mailed end of last year, at the end of the quarter, followed up in January of this year and they said it was cut but they needed to confirm our address, we confirmed twice, both my father and I responded to the email confirmed address. We were told it would be mailed out as soon as address was confirmed, months passed. In March I reached back out and still nothing. I can't get ahold of anyone in the office and I called probably 10 or so times. I am extremely annoyed by all of this and at this point have no confidence that I am going to recieve my money at any point in time. 
  
  Regards,
  
  ****** Stock
  
  
  
  
  

  Business Response

  Date: 05/28/2025

  Dear ******, 

   

  The check was cashed at ***** Fargo by another applicant. ****** ******* will email you a copy of the cashed check for your records. 

   

  I hope this helps to clear up any confusion. Should you require further assistance, please email *************************************************************.

   

  Kind Regards, 

  Levco Management

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overall horrible management company. Ive reached out 100 times through calls and emails and no response ever. Maintenance doesnt respond to work orders so the apartments they own are run down and have dirty water due to old piping. Increased rent with nothing to show for it. The gym, tennis court and a pool was removed from one property yet the rent went up. ************* for ***

  Business Response

  Date: 05/22/2025

  To Whom It May Concern:
  
  Levco takes all customer feedback seriously and we appreciate the opportunity to address this complaint regarding our company.

  
  Thank you for sharing your feedback. We are truly sorry to hear about any negative experiences you have had with our team. I have reviewed your work order history and see there have been 3 work orders submitted since Levco acquired the property in December 2024. We are committed to providing and continually improving our customer satisfaction and would like to apologize for any inconvenience this may have caused. Please let us know if there are any additional work orders that we can address for you.

  
  Regarding your property concerns, we are making changes to the amenities that were less utilized and providing upgrades to the more commonly used amenity spaces. We are also making significant improvements throughout the property by installing new windows, patio sliders, gutters, tree removal, and many more interior and exterior upgrades that we hope all our residents will enjoy.

  
  We appreciate your understanding. Please do not hesitate to reach out should you require any additional information or if further follow up is needed at **************.
  
  Best Regards,
  ******* ********
  Regional Property Manager 

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is not present and does not participate in any communication with its tenants. I have tried to contact this company multiple times through email and phone to which I had to response. if you call their phone no one will answer, if you email them no one will answer. if any tenants have any issues there is no method or mode of communication for us, we can only deal with our property mangers and if they are unwilling to help that leaves us with no choice. I personally have been charged for the last almost 3 months for a bill that was wrongfully put on my resident account. I have no way to remove this false charge as no one from this company answers the phones or helps their employees to help the tenants solve issues. this company is wildly mismanaged, unorganized and has the worst customer service I have ever witnessed from a property management company.

  Business Response

  Date: 05/07/2025

  To whom it may concern:
  
  Levco Management takes all customer feedback seriously and we appreciate the opportunity to address this complaint regarding our company.

  
  We are truly sorry to hear about any dissatisfaction you have experienced with our team. I have audited your account and ensured that the $11.45 charge for renters insurance coverage has been removed. We are committed to providing excellent customer service and would like to apologize for any inconvenience this may have caused you.

  
  We appreciate your understanding. Please do not hesitate to reach out should you require any additional information or if further follow-up is needed at **************.
  
  Best Regards,
  ******* ********
  Regional Property Manager