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Business Profile

Identification Bureau

ID.me LLC

Reviews

Customer Review Ratings

4.04/5 stars

Average of 9,685 Customer Reviews

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Review Details

  • Review fromNancy H

    Date: 11/29/2025

    4 stars
    User friendly, and understandable. Form makes sense. Good information for tax filing.
  • Review fromLeah V

    Date: 11/29/2025

    4 stars
    I completed all the questions, license photos, etc, but when I tried to verify, I received a "try again later" message. After trying several times I gave up and exited the app. Next I checked my email and found I had passed verification and my account was active. I accessed my new account using face id. All my old information, mail, statement access, was there.
  • Review fromralph p

    Date: 11/29/2025

    5 stars
    my verification was done quickly and securely and helpful representative
  • Review fromLance H

    Date: 11/29/2025

    4 stars
    Be sure to start the process on your phone or a camera/selfie capable device. That way the *** (multi factor authentication) will be able to use a more secure method and your ID verification process will be much smoother. Starting on a ** is a hard dead end on the first pass for both *** and ID Verification. Once completed, no problem going back to the ** and proceeding.
  • Review fromElyse C

    Date: 11/29/2025

    4 stars
    Sometimes it takes a little time to wait but it is worth it. Helps access some government agencies and also access your military ID for stores that provide discounts
  • Review fromAmy K

    Date: 11/29/2025

    4 stars
    Just make sure that you have all of your documents on hand and don't rush during your verification process. It takes a few minutes to complete the entire process, but it is well worth it in the end, especially since you are securing your identification!
  • Review fromMelissa C

    Date: 11/29/2025

    5 stars
    This service is really awesome. It is safe and secure and only takes a couple clicks.
  • Review fromJennifer G

    Date: 11/29/2025

    5 stars
    User friendly. I like how you can verify it's actually you with a fingerprint. Feels safe in that regards. Do I trust hackers getting our info? I don't trusts hackers with any website.
  • Review fromCarol K

    Date: 11/29/2025

    5 stars
    I use ID.me to verify my identity when I go to file tax payments and returns for my clients
  • Review fromDwayne C

    Date: 11/29/2025

    4 stars
    Everything went well.Took a little while to get it right but it all went good.

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