Complaints

This profile includes complaints for Purehealth Research's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Purehealth Research

  10199 Dean Dr Manassas, VA 20110-4109

  
• 

  Purehealth Research

  5501 Merchants View Sq # 804 Haymarket, VA 20169-5439

  
• 

  Purehealth Research

  4601 Fairfax Dr Ste 1200 Arlington, VA 22203-1559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 I ordered and received 1 bottle of nerve supplement. In October 2022 I received 3 additional bottles on an automatic send for US $ 236.75 which I never requested nor authorized. I contacted Purehealth at ************* VA, spoke with a "****", who asked me to drop it in a mail box marked REFUSED, RETURN TO SENDER " and a debit refund would be issued I DID THAT ON THE SAME DAY I have been following up by calling very many times at he same # ************* but no one is answering that number anymore. I contacted the sender "*******" and was told that they have not received the returned package.

  Business Response

  Date: 02/06/2023

  Thanks you for rasiing this concern. Upon reviewing, the customer already received the refund back in January 24, 2023 for $226.80. Please see attached photo for referrence. Thank you!

• Initial Complaint

  Date:12/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product named Nerve Regen (3 bottles) a couple months ago. My complaint is approximately 2 weeks ago I received another order costing $243 and some change that I did not order or open. I sent it back to the address on the package and I had still not received a credit to my Vise Card. I took a picture of the package before giving it to the *** employee. I feel this is a scam and I have informed my bank at ***** *********************** to stop payment to Purehealth Research. Please help. Blessings, ******* The picture I took is from December 7, 2022..

  Business Response

  Date: 01/16/2023

  Hi, Thank you for raising this concern and apologies for the inconveneince. Upon reviewing, a refund has already been applied in the order back in December with the same card that was used at that time. Please check with the issuing bank if you haven't received the refund. Here is the attached receipt of the refunded order as your reference. Feel free to contact us anytime if you need more help.

  Customer Answer

  Date: 01/17/2023

  From: ******************* <****************************************************;
  Date: Sat, Jan 14, 2023 at 3:37 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  
  My money has been fully returned to my credit card account. Thus, I will drop my complaint. Thanks for your help. Blessings,******* ***********;
  

  
  

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order5ed 12/1/22 from Pure Health.com Order# PHR-******** Tracki***ng# **** ************************** Amount Paid: $159.30 (3 bottles of 60.Est. Delivery 3-5 business days. Items not received as of 12/19/2022 Phone attendants (I've made 4 calls) tell me that the order has been shipped, but cannot give me tracking information. They refuse to expedite a new shipment unless I pay again and will not let me talk to their supervisor. I am now out of product. They are cold and unyielding when I ask for consideration They have product, but I can't seem to get it. No problem with product, just trouble getting it.

  Business Response

  Date: 01/09/2023

  Hi, We apologize for the inconvenience. We made a reshipment request last December 26th for the whole order and upon reviewing the order has been successfully delivered at your door on January 6th 2023. We will send you an email concerning the tracking details of the order for your reference. Thank you for your patience.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY GUARANTEED 100% REFUND WITHIN THE YEAR. Hair Growth Product. SO WHEN I CALLED THEM THEY SAID THEY WOULD GIVE ME BACK $84, I WENT FORWARD & SENT THEM BACK 1 BOTTLE UNOPENED THAT THEY ACKNOWLEDGED RECEIVING... I received 2 weeks later a check for $28.08... I called & complained, i was put on hold as they talk with someone in another department, & told they would mail me the difference, which I told them i want next day, because their error. still waiting for check. very unprofessional company...

  Business Response

  Date: 12/18/2022

  The remaining 56.16 USD check refund was already requested on 11/22 after the agent verified to the customer whether he has a ****** account for easier transfer of refund or if he will stay with the original check refund option. Customer agreed with the check and it was mailed on 12/01 which should take around 7 days for it to be delivered. Next day check delivery is not yet an option as the standard that we have is at least 7 days. 

  Customer Answer

  Date: 12/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** xxxxxxxx

  you do not have permission to publish my last name, under any circumstance. Account is settled after several calls. 

• Initial Complaint

  Date:12/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a phone order for Liver Health pills from PUREHEALTH Research. The price was $49 per bottle. They offer you more products if you spin the wheel. I did and got a 150% discount. They say your are savings $138 but don’t explain that you are spending $138 over your original order to get the extra products. Attached is the emailed receipt for Oct 17th. I did not get a chance to check my email for awhile and then I first noticed the huge charge on my bank statement several weeks later. I wasn’t sure what it was at first. I have attached my receipt and all the offers and confusion that they talk about on the phone. I included my email listings because it looks different then the heading when I opened up the email. I will send back my 3 bottles of unused product if they send me my $138.00. Totally deceptive, I did not understand what they were saying and it seemed like I was getting a good deal with 150% discount and $138 discount. Purehealth Research Order Id: ****-******* Order Date: 17 OCT 2022 16:16:44 Liver Health pills

  Business Response

  Date: 12/06/2022

  Thank you for raising the concern and we apologize for the inconvenience. Upon further investigation, the order was made on 10/17/2022, an automatic receipt will be sent to the customer upon placing an order to review the details of the order before shipment. Thus, the order is within the Money-Back guarantee and once the product has been confirmed as return, a refund will be process for the customer.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .This morning, 11/29/2022, I placed an order for one item from Pure Health Research. When I finished my transaction, other orders had been added without my knowledge or permission with a total of over $700. I have several checks outstanding on my checking account and I might not even have that much in my account. I want to cancel the order and have the money returned. I feel like I have been exploited. I tried to call. Pure Health at ************** but received no answer.Thank you for your assistance.*********************

  Business Response

  Date: 11/30/2022

  Thank you for raising your concern. We have checked the records and the payment was declined at that time it was place and the order is already rejected. 

• Initial Complaint

  Date:11/08/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said i could try for 6 months, product is bunk, no way to contact company, phone number is junk, just a pisspoor experience with this company, phone number is ************, i will be trying to send product back, but not expecting short of them re-sending product again

  Business Response

  Date: 11/12/2022

  Thank you for reaching out to us. Upon checking the order of the customer, it is still covered by our 1 year moneyback guarantee if the customer feels that the product did not work for them. They just need to give us a call or email us and request for refund. The number that the customer provided is actually correct.

  Customer Answer

  Date: 11/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 6th of July 2022 I placed an order with your company and $364.64 was debited from my account on the 8th of July.The order took about 3 months to arrive and I was happy with the product. Under no circumstances did I order further products.Today I have received another 3 bottles of Liver Health, which I did not order and another payment of $227.06 has been debited from my account. the packing slip shows the date as 10/06/2022 and the ship date 11/10/2022, this is not honest business practice.As I did not place another order this money has been fraudulently debited from my account and if it is not refunded I will be seeking legal advice.I also wish to have no further dealings with your company.

  Business Response

  Date: 11/12/2022

  Thank you for raising the concern. Upon further investigation, the  customer was enrolled in our Subscribe and Save option, hence an automatic shipment was made after 3 months. To cancel the Subscribe and Save option, the customer just need to call or send us an email. We can also process a refund on the second order, just REFUSE THE PACKAGE or RETURN TO SENDER once delivered then notify us so we can process the refund immediately.
  
  

• Initial Complaint

  Date:10/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $334.72 Australian. I have had this amount taken out of my account and I did not even order any product from you.I require this amount to immediately refunded and fir you to never , ever annoy me again.***********************

  Business Response

  Date: 10/31/2022

  Thank you for raising the concern. Upon further investigation, this customer was enrolled in our Save and Subscribed, hence an automatic shipment was made on the following 6 months. Upon checking through a phone call last 10/26/2022, the subscription was cancelled on the same day. However, the 2nd shipment is on the way, please REFUSE THE PACKAGE or RETURN TO SENDER once delivered then notify us so we can process the refund immediately. 

• Initial Complaint

  Date:10/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an ordere  with Purehealth PHI-*******. Received wrong amount and wrong product for part of the order. Instead of 12 Fungus Eliminator received 5 Nerve Regen. Informed Purehealth of the wrong product received. Had to send pictures of product received, which I did. Then was given the option of reshipment. I wnted the product so asked for reshipment. Now Purehealth is requesting I send product back to them and I must pay for it. Will not send Fungus Eliminator until they receive the Nerve Regen. It was not my error that caused the wrong product to be sent. I have paid $363.98 for the Fungus Eliminator and will be more than happy to send back the Nerve Regen once I receive the product I paid for on 9/18/2022

  Business Response

  Date: 10/14/2022

  Thank you for raising your concern and we sincerely apologize for the inconvenience. We have further investigated the issue , hence, we will process the reshipment for 12 bottles of Fungus Eliminator. Once received, please return the wrong products on the return address that will be sent to your email. Thank you for your understanding.

  Customer Answer

  Date: 10/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************