Business Profile

Vitamins and Supplements

Purehealth Research

Complaints

This profile includes complaints for Purehealth Research's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

75 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I thought I was buying supplements for $50. During checkout they keep trying to add other items. I kept clicking "no thanks". Eventually I was so frustrated I shut down my computer.I was never emailed a receipt which lead me to believe the order never went *********** I have a $750 charge on my card instead of $50.FRAUD!!
Business Response
Date: 08/02/2025
Hi There. Thank you for bringing this matter to our attention.

We sincerely apologize for the inconvenience and frustration the customer experienced during the checkout process.

We want to assure you that resolving this issue is a priority for us. Upon reviewing the order, a dispute has already filed with the bank. In line with our policy, once the dispute is canceled we will immediately proceed with processing a full refund.

Additionally, we will email the a copy of our return and refund policy to ensure full transparency and help prevent any similar issues in the future.

Please let us know if there's anything further we can provide to assist with the resolution.
Customer Answer
Date: 08/07/2025
Items returned.
Signed for by ******** on 8-5-25.
1Z535W8Y0318774535
Customer Answer
Date: 08/07/2025
"once the dispute is canceled we will immediately proceed with processing a full refund"
So, I have to cancel my dispute for a refund?
That's extortion
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item returned. Refund coded wrong and refused by bank for the coding error.Complaint registered with **************** refund resubmittal refund refused.Complaint registered with ******************.
Business Response
Date: 06/20/2025
Hi There. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
Upon reviewing the account, we can confirm that the returned item was received. In line with our 365-day money-back guarantee, a full refund was successfully processed on May 19, 2025.
If the customer has not yet seen the funds reflected in their account, we kindly recommend reaching out to their issuing bank or credit card company for further assistance, as refund timelines may vary depending on the financial institution. If there was a coding issue, their bank would be best equipped to investigate and resolve it.
We remain committed to providing excellent customer support and are happy to assist further if needed.
Initial Complaint
Date:05/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered their product "Lymph System" on March 21st. I was asked to do a survey and would be rewarded a gift certificate. They wanted me to tell them what I thought about the ******** send pictures of my legs before and after. Along with a video of myself. I would be given a gift certificate for my completed work which I did complete it all. A few days passed and I received a confirmation that they had received everything and they thanked me for my kind words and said it would be coming soon. Well I waited and nothing ever showed up so contacted them by email and was told that I no longer would be receiving it? nothing was ever said to me but good job and congratulations for a completed survey. The supervisor sent me an email saying he wanted me to do it again and I was sent a link by Mr. ******* *. saying here's the link and to do it again. With the new survey I did it all the same just more pics and submitted that. I got an email back days later saying that the campaign has ended! Sorry about my luck and great work but it's over now. I would ******* send me a new link knowing the campaign was ending and then wait for days to send me the final link to finish like before? I don't understand because I completed the survey once already I was told that it was completed by several of their companies Representatives and even doctor on the commerical introducing the pills and the main one asking for my assistance with the survey. She sent me a rather large Congratulations Email saying a did a great job and would be receiving the gift certificate as promised. I work so hard on getting all these pictures taken and answering all the questions to the best of my abilities for weeks. I even sent a video for them and it seems so unfair that I did all this work and then just got lied to by several of Pure Health. I treated me like I was nobody! I'd would like my gift certificate because I deserved it and I was told I completed it and would be receiving it within the week
Customer Answer
Date: 05/26/2025
these emails dates show how ******* the supervisor sent me the link to do the survey for the second time on May 5th. He didn't send the email stating the campaign was over till May 16th. That was days after I kept emailing him asking him for the last link to finish the survey but he just ignored my emails till it was to late. He was suppose to send the last link only a few to several days later.. not almost 2 weeks later!

Customer Answer
Date: 05/26/2025
I think the desired outcome is I just want the $500 gift certificate to be able to buy their products only and only at their store. it's only good to use for their company. That's what the $500 gift certificate was for.
Business Response
Date: 05/27/2025
Hi There. Thank you for bringing this matter to our attention. We sincerely apologize for the confusion and frustration this has experienced, and we truly appreciate the time and effort they put into participating in the campaign.

Wed like to confirm that we have been in direct communication with the customer regarding this matter. A resolution was already provided based on the established guidelines and limitations of the campaign in question.

Unfortunately, the customer is currently requesting a solution that falls outside of what we are able to offer. While we certainly understand their disappointment, we have done our best to clarify the situation and offer assistance within the scope of the original campaign terms.

Should there be any further developments, we remain committed to communicating directly with the customer to ensure transparency and continued support.

Thank you for bringing this matter to our attention, and we appreciate your understanding.
Customer Answer
Date: 05/27/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23377483

I am rejecting this response because I was told the first survey was completed already yet they didn't send it to me. The. May 5th I was offered to complete the survey again. I did all the pics asked of me and waited. I waited from the 5th of May to May 16th almost 2 weeks for them to tell me the campaign ended. They should of sent the last link long before the 11 days to complete it for the second time but I was ignored for 11 days by ******* *. Then I finally received a response May 16th saying it was over but I had finished it before then for the second time. They are gonna use my photos and my video and what ever else I sent but I don't get compensated for the good job they asked me to do for them. They haven't done anything to make this right but offer to do the survey again and then turn around and not compensate me for the second time. They have ignored several texts and were rude to me on many phone calls I have made to them. They have not done anything to make this issue right absolutely NOTHING OR HAVE EVEN TRIED TO.

Regards,

****** ********

Customer Answer
Date: 05/27/2025
I forgot to tell you that this company also sent me an email saying my information I provided will be used to help their company.. They actually emailed me that. This was just a few days ago. They are still contacting me after I asked to be contacted through you guys only until this was complete. But the whole point is I don't think they should have the right to use my photos or video when they didn't compensate me as they offered before I agreed to dk this for them.
Business Response
Date: 06/20/2025
Hi There. Thank you again for the opportunity to address this matter.
After careful review, wed like to confirm that we have already resolved this concern. An email was sent confirming the issuance of the voucher, in accordance with the guidelines of the campaign.
We understand the frustration and appreciate the time and effort in participating. While we acknowledge there were delays in communication, we have taken steps to ensure their submission was reviewed and the appropriate resolution provided.
Should the customer require any additional assistance, we remain available and committed to supporting them.
Customer Answer
Date: 06/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23377483

I am rejecting this response because:
I wasn't sent the voucher I most definitely deserve and was asked to complete two separate occasions and I did. They state on this email that the voucher was sent and it most definitely wasn't. I don't understand why they are making false claims about finally doing the right thing to find out that they lied to me again about receiving the voucher as shown on the many upload saying CONGRATULATIONS FOR COMPLETING THIS RESEARCH IT WILL BE A FEW DAYS BEFORE YOU WILL RECEIVE IN AN EMAIL. I don't understand why they just don't do the right thing. It doesn't make any sense why they refuse to make this right.

Regards,

****** ********

Customer Answer
Date: 06/24/2025
here is an email from one of their representatives letting me know I did a great job and will be receiving the voucher gift certificate very soon. IM STILL WAITING.
Business Response
Date: 07/25/2025
Hi There. Thank you for bringing this matter to our attention.

We sincerely apologize for any confusion or inconvenience caused regarding the voucher. Upon reviewing our records, we can confirm that an email containing the voucher code and its validity details was sent on June 20, 2025. Its possible that this message may have landed in spam or promotions folder.

To ensure that the information is received , we will re-send the email with the voucher details today. Please note that the voucher was issued as promised.

Thank you, and please let us know if further clarification is needed.
Customer Answer
Date: 07/25/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23377483

I am rejecting this response because I have checked for over an hour for this email you said was sent. I checked every email from your company in the spam folder, the inbox folder, and the promotions folder. I saw nothing about a voucher being sent. If possible could you send the link here to the platform with your next response? Do you have my correct email address? It is ***************************************************************; Maybe your sending it to the wrong email address? Also there was nothing sent today from your company besides more advertising. I will wait for the email with the voucher to be emailed. Thank you for your response but there wasn't a voucher sent as of now but the hopefully will get the email soon. I will await your response. God bless.

Regards,

****** ********

Customer Answer
Date: 07/25/2025
This is all I could find but it's not downloadable.
Customer Answer
Date: 07/28/2025
They sent me the voucher today Monday the 28th of July. I am now able to drop the complaint because they fixed the issue in the right way. Thank you for all your help to the BBB. ********* and God bless.
Initial Complaint
Date:05/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lack of efficacy of Hearing Support product after 3 months. Attempted to provide my dissatisfaction with the product in their website. My evaluation and comments were not posted. It would appear their system is designed to accept only 5 and 4 stars.
Business Response
Date: 05/27/2025
Hi There, Thank you for reaching out, and we sincerely apologize for any frustration and disappointment this experience may have caused.

We understand the concern regarding the effectiveness of our product. As with any supplement, results may vary from person to person depending on individual body chemistry and other health factors. We appreciate all feedback as it helps us improve our products and services.

If you have any further questions or require additional assistance, please do not hesitate to contact our support team. We are committed to providing support and assistance to ensure a satisfactory resolution. Thank you for bringing this matter to our attention, and we appreciate your understanding.
Initial Complaint
Date:04/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pure Health Research or possibly parent company **************** is charging me for items not ordered. They cannot be contacted by info and n the website. Email addy does not go through , the helpoption is inop and the phone number is not going to the company. I want any further business with me cancelled. I am not authorized any orders.
Business Response
Date: 04/16/2025
Hi. Thank you for reaching out. We sincerely apologize for the inconvenience and frustration this has caused.

We have carefully reviewed the account, and based on the information provided, we do not see any recent orders placed under the details provided.

To assist more effectively, could we kindly ask the name of the product charged and the date and amount of the charge.

This will help us investigate further and ensure that no future orders or charges occur in the account.

We appreciate your patience and look forward to resolving this matter for you as quickly as possible.
Initial Complaint
Date:03/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PureHealth Research sent a package of 6 bottles of 'blood sugar', contents unknown. They charged my **** $247.02. This happened on March 29. No one ordered the 'blood sugar' product.I am in the process of contacting 'PureHealth' and demanding a refund and ****** credit union suggested contacting the company first. Based on reviews online, I sense a scam and am alerting the ************************,***** **** I
Business Response
Date: 04/04/2025
Hi. Thank you for reaching out, and we sincerely apologize for the confusion and inconvenience this has caused.

Upon reviewing the account, we found that an order was placed on September 25, 2024, for 6 bottles of our Blood Sugar product under our Subscribe & Save program. We completely understand if unaware that were enrolled in a subscription.

Rest assured, we have already canceled the subscription associated with the account, so no more future shipments.

To assist further, we will be sending a separate email with detailed return and refund instructions. Once the returned product is received at our facility, we will promptly process the refund.

If you have any other questions or concerns, please dont hesitate to let us know. Were here to help.
Customer Answer
Date: 04/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****
Initial Complaint
Date:03/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January I ordered 2 lymph system bottles. I received 10 bottles total. I kept 2 of lymph bottles and mailed back the others including several I had not even heard of. I phoned but was told I needed a tracking number. I went back to postal service and they said they could not produce a tracking number. I had a letter enclosed in with the bottles with all the information. I was shocked to see such a large shipment of 10 bottles when I ordered 2. It also cost me $32.00 to mail back the bottles.
Business Response
Date: 03/29/2025
Hi. Thank you for reaching out to us. We apologize for the confusion and inconvenience regarding the order.

Upon checking, we see that on January 11, 2025, the order was placed for a total of 10 bottles due to special offers added. We completely understand if only intended to purchase 2 bottles, and we apologize for any misunderstanding.

We have no issue processing the refund once the returned products have been received at our fulfillment facility. However, as of now, we have not yet received the return package. As part of our return and refund process, we require a tracking number to verify and trace the package. We understand that may not have been able to obtain the tracking number from the postal service.

Rest assured, we will also double-check with our fulfillment facility for any returned packages. Once we confirm receipt, we will promptly process the refund.

If you have any further questions or need assistance, please feel free to reach out.
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent an order that I did not order.
Business Response
Date: 03/28/2025
Hi. Thank you for bringing this matter to our attention. We apologize for any confusion regarding the recent order. Upon checking, we found that the order was enrolled in our Subscribe and Save program. No need to worry, as the subscription has already been canceled, and will not receive any future shipments.

Additionally, we have processed the refund on March 21, 2025. Please allow 3-5 business days for it to reflect in the account, depending on the card issuers processing time.

If you have any more questions or need assistance, feel free to reach out.
Initial Complaint
Date:02/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Business never disclosed any thing about a automatic renewal of the order in the join their site for discount and other products and promotions. They advertise a refund if thier products don't work but when you ask about the refund you get nothing but a run around and a we will investigate and get back with you. Only to never hear anything but the cricket in the corner.
Business Response
Date: 03/22/2025
Hi. Thank you for bringing this to our attention. We truly apologize for any frustration or confusion caused.

Upon reviewing the account, we found that your order placed on November 16, 2024, was submitted under our Subscribe & Save program, which includes automatic shipments for convenience. However, we completely understand that the customer may not have realized they were enrolled in a subscription, and we sincerely apologize for any inconvenience this may have caused.

Please rest assured that as part of our policy, we absolutely honor returns and refunds, and we are here to make this right. Our team will be sending a separate email with detailed instructions for the return and refund process.

If theres anything else we can assist you with, please dont hesitate to reach out. We appreciate your patience and the opportunity to resolve this matter.
Initial Complaint
Date:02/20/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 7 2025 I ordered one bottle of Lymph System Support pills at $29 USD. Pure Health added 6 more bottles onto my order ( buy three get three free when you subscribe). I never subscribed to anything. Another $147 USD was charged to my charge card. I notified Pure Health Research that this extra charge was incorrect. The admitted I did not order the extra bottles bud would not provide a refund.
Business Response
Date: 03/22/2025
Hi. Thank you for reaching out. We sincerely apologize for the inconvenience and frustration this situation has caused.

Upon reviewing the account, we can confirm that an order was placed on February 7, 2025, which included 1 bottle of Lymph System Support and an additional special offer of Buy 3 Get 3 Free. Please note that this offer was added during checkout and may have been selected inadvertently.

We understand the concern, and wed like to assure that we do not have any issue processing a refund for the additional charge. However, weve noted that the account is currently under a dispute status, which means we are unable to process the refund on our end until the dispute is resolved.

To proceed smoothly, we kindly recommend to contact the bank to close or resolve the dispute. Once it has been closed, we will gladly process the refund from our end.

Again, we truly apologize for the inconvenience and appreciate your patience and understanding. Please dont hesitate to contact us if you need further assistancewere here to help.
Customer Answer
Date: 03/26/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint:
I believe this has been resolved, but I am waiting until the end of the 45 day dispute period before I can confirm this.

Regards,

****** ********

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