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Business Profile

Online Education

Strayer University

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Strayer University's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this school received my FA on 10/28/2024 of last year and they wont process or disburse my FA so i can continue school. its like they are holding my FA hostage.

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of Shaatira *******. Please be advised that the University has worked directly with Shaatira Edwards to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My financial aid has not been applied to my account. Financial aid does not answer the phone they have you waiting for hours on the phone for no one to come to the line. I have filed a dispute because this is ridiculous I have become discouraged and agitated because I have yet to get this issue resolved!!!!

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** *******. Please be advised that the University has worked directly with Dazhia Pickett to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Strayer's ************************ is lackluster and has not been giving funds out to students for their classes to be paid for in a timely manner. Its been over 3 weeks since school started with no movement on plenty of students' accounts.

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** ****. Please be advised that the University has worked directly with ****** **** to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am current student of this university. There has been an issue with my loans disbursing to my account since the start of the term. I posted my attendance and accepted my loans in a timely manner. The disbursement period was between 01/15-01/24. I have called several times regarding this matter and have been given the run around as to when this matter would be resolved. They keep telling me to allow more time, when in reality they have surpassed the allotted time frame per the university's guidelines for disbursements. I feel I have more than patient in this matter and would just like my funds to be disbursed.

      Business Response

      Date: 02/19/2025

      DATE

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of Chicolvia *******. Please be advised that the University has worked directly with Chicolvia Freeman to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive started college this year and the issue I have with them is my loans. They were saying the deadline was the 24th for funds to be sent out. They havent provided me with any information and they started disbursements Jan 15th. The only thing they tell me is that everything is good on my end and its something with their system. Which is understandable but I have personal problems I was expecting a refund and now Im even more behind in my life while still keeping on top of my work and doing the school stuff everyday. Mainly just want some cooperation or them to give me something other than everything is fine when its clearly not and if so a lot of us students are having the same issue they could at least send out mass emails or something of the sort. If you guys could help Ill be grateful.

      Customer Answer

      Date: 02/01/2025

      They have resolved my issue and I should receive my funds next week after I told them I filed a complaint things moved along rather quickly.

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I have been waiting on my Pell ***** disbursement for almost 2 weeks still there is no updates on my student account. All it is saying is that my pell ***** is being processed. I have spoke to multiple advisors on my funding is just a different story each time. Please give me information on how long it will taketo receive my funds. Thank you.

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** *****. Please be advised that the University has worked directly with ***** Woods to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 8th, forms were completed to finalize financial aid and begin the semester. All documents were submitted but no progress was made in the schools financial aid portal. They had recently updated to a new system and nobody took my concerns seriously and continued to tell me everything would be ok and that I need to be sure to attend class. Countless phone calls, emails and voicemails led nowhere and now, the school is saying that because I attended classes, I will owe. I am fine with paying for school with the loans for which I am eligible, but the school appears to be ignoring the financial aid, but I am accruing student expenses.

      Business Response

      Date: 02/13/2025

      February 13, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** *******. Please be advised that the University has worked directly with ***** ******* to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attending Strayer University online since 2020.;the last two years I have struggled with homelessness and severe financial hardship which has caused my academic standing to degress. I was put on academic suspension in spring 2024 and was appealing that decision this month. On the 22nd of January I was sent an email from student affairs stating I was expelled from strayer due documents sent trying to defraud the institution. This claim is 100% false and they did not allow me a right to due process. I didn't want to attend strayer I wanted to transfer but they told me that wasn't possible that I would have to go through the appeal process there and remain there two more semesters before I could transfer.

      Business Response

      Date: 01/28/2025

      January 28, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** ********. Please be advised that the University has worked directly with ***** Holloway to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having issues eith administration, admissions, success coaches and the financial aid department ever since I've been enrolled at Strayer (2014). I have a copy of my disclosure statement from *** that shows dates of my financial aid disbursements and amounts. Financial aid was scheduled to disburse on 1/15 yet my GRAD PLUS LOAN hasn't been paid yet. I have called, emailed, chatted via the school Icampus portal and still no logical explanation for the delay in disbursement. Call waits are over 3 hours, sometimes the representatives are irrate and hang up on me when I inquire about my account and disbursement. I was put on an "financial suspension " for absolutely no reason because I have a high GPA and posted attendance. I have submitted all documents required and accepted my reward 3 times since the Fall term. I even called months ago in October to ensure that everything was go to go for my financial aid and was told I was good! It's 1/23, no funds disbursed yet. I have not gotten an update on my case/tickets submitted and My loan still hasn't disbursed and a representative told me that I won't get any funding until mid February " if I get any funds." They're not going into detail about this delay or technical issue. I'm really worried about covering my tuition. What if I don't get anything? I can't afford to pay out of pocket tuition expenses, I am unemployed. There are hundreds of worried students like me that haven't gotten an explanation to this issue and the school has left us in the dark. This is unorganized and unprofessional! I've filed a complaint with *** because no one is trying to rectify the situation or give us an explanation.

      Business Response

      Date: 01/28/2025

      January 28, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************. Please be advised that the University has contacted Maurquitta Hall directly but to date, no response has been received. We invite the student to contact us directly at *************************************** for assistance. Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

      Business Response

      Date: 01/28/2025

      January 28, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************. Please be advised that the University has worked directly with Maurquitta Hall to address and resolve the concerns presented.

      Please also refer to our previous response dated January 28, 2025.

      Sincerely,
      The *************************

      Customer Answer

      Date: 01/28/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      Maurquitta Hall

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are a vast amount of students on Strayer website who are complaining about not receiving their money since Strayer switched to a new financial aid portal - myself included. I have a parent plus loan that I was told by ******* *****, I had to accept and sign under the parent proxy account. I informed her that under the parent proxy account - nothing it happens, it does not work. ******* ***** offered no solution, and that issue is out of the parent/student hands. My son parent plus loan is still sitting with them, not released. I also am contacting and filing a very detailed complaint with the ************************* and I am more than happy to log into Strayer and take detailed videos of the complaints filed. I have attached some pages of those complaints, but there are over 400 pages on the actual Strayer Website. My complaint - my Parent Plus loan cannot be accepted under the new Proxy account that I was directed to do so by ******* ***** and she offered no assistance on getting it figured out. I also attached my correspondence with her. Strayer continues to post "standard verbatim" messages, and I dont need a standard verbatim message, something needs to be done and they need to release my money and all the other students.

      Business Response

      Date: 01/28/2025

      January 28, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** ****. Please be advised that the University has worked directly with ****** **** to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    Strayer University is NOT a BBB Accredited Business.

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