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Business Profile

Online Education

Strayer University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Strayer University's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive started college this year and the issue I have with them is my loans. They were saying the deadline was the 24th for funds to be sent out. They havent provided me with any information and they started disbursements Jan 15th. The only thing they tell me is that everything is good on my end and its something with their system. Which is understandable but I have personal problems I was expecting a refund and now Im even more behind in my life while still keeping on top of my work and doing the school stuff everyday. Mainly just want some cooperation or them to give me something other than everything is fine when its clearly not and if so a lot of us students are having the same issue they could at least send out mass emails or something of the sort. If you guys could help Ill be grateful.

      Customer Answer

      Date: 02/01/2025

      They have resolved my issue and I should receive my funds next week after I told them I filed a complaint things moved along rather quickly.

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I have been waiting on my Pell ***** disbursement for almost 2 weeks still there is no updates on my student account. All it is saying is that my pell ***** is being processed. I have spoke to multiple advisors on my funding is just a different story each time. Please give me information on how long it will taketo receive my funds. Thank you.

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** *****. Please be advised that the University has worked directly with ***** Woods to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 8th, forms were completed to finalize financial aid and begin the semester. All documents were submitted but no progress was made in the schools financial aid portal. They had recently updated to a new system and nobody took my concerns seriously and continued to tell me everything would be ok and that I need to be sure to attend class. Countless phone calls, emails and voicemails led nowhere and now, the school is saying that because I attended classes, I will owe. I am fine with paying for school with the loans for which I am eligible, but the school appears to be ignoring the financial aid, but I am accruing student expenses.

      Business Response

      Date: 02/13/2025

      February 13, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** *******. Please be advised that the University has worked directly with ***** ******* to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attending Strayer University online since 2020.;the last two years I have struggled with homelessness and severe financial hardship which has caused my academic standing to degress. I was put on academic suspension in spring 2024 and was appealing that decision this month. On the 22nd of January I was sent an email from student affairs stating I was expelled from strayer due documents sent trying to defraud the institution. This claim is 100% false and they did not allow me a right to due process. I didn't want to attend strayer I wanted to transfer but they told me that wasn't possible that I would have to go through the appeal process there and remain there two more semesters before I could transfer.

      Business Response

      Date: 01/28/2025

      January 28, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** ********. Please be advised that the University has worked directly with ***** Holloway to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having issues eith administration, admissions, success coaches and the financial aid department ever since I've been enrolled at Strayer (2014). I have a copy of my disclosure statement from *** that shows dates of my financial aid disbursements and amounts. Financial aid was scheduled to disburse on 1/15 yet my GRAD PLUS LOAN hasn't been paid yet. I have called, emailed, chatted via the school Icampus portal and still no logical explanation for the delay in disbursement. Call waits are over 3 hours, sometimes the representatives are irrate and hang up on me when I inquire about my account and disbursement. I was put on an "financial suspension " for absolutely no reason because I have a high GPA and posted attendance. I have submitted all documents required and accepted my reward 3 times since the Fall term. I even called months ago in October to ensure that everything was go to go for my financial aid and was told I was good! It's 1/23, no funds disbursed yet. I have not gotten an update on my case/tickets submitted and My loan still hasn't disbursed and a representative told me that I won't get any funding until mid February " if I get any funds." They're not going into detail about this delay or technical issue. I'm really worried about covering my tuition. What if I don't get anything? I can't afford to pay out of pocket tuition expenses, I am unemployed. There are hundreds of worried students like me that haven't gotten an explanation to this issue and the school has left us in the dark. This is unorganized and unprofessional! I've filed a complaint with *** because no one is trying to rectify the situation or give us an explanation.

      Business Response

      Date: 01/28/2025

      January 28, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************. Please be advised that the University has contacted Maurquitta Hall directly but to date, no response has been received. We invite the student to contact us directly at *************************************** for assistance. Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

      Business Response

      Date: 01/28/2025

      January 28, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************. Please be advised that the University has worked directly with Maurquitta Hall to address and resolve the concerns presented.

      Please also refer to our previous response dated January 28, 2025.

      Sincerely,
      The *************************

      Customer Answer

      Date: 01/28/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      Maurquitta Hall

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are a vast amount of students on Strayer website who are complaining about not receiving their money since Strayer switched to a new financial aid portal - myself included. I have a parent plus loan that I was told by ******* *****, I had to accept and sign under the parent proxy account. I informed her that under the parent proxy account - nothing it happens, it does not work. ******* ***** offered no solution, and that issue is out of the parent/student hands. My son parent plus loan is still sitting with them, not released. I also am contacting and filing a very detailed complaint with the ************************* and I am more than happy to log into Strayer and take detailed videos of the complaints filed. I have attached some pages of those complaints, but there are over 400 pages on the actual Strayer Website. My complaint - my Parent Plus loan cannot be accepted under the new Proxy account that I was directed to do so by ******* ***** and she offered no assistance on getting it figured out. I also attached my correspondence with her. Strayer continues to post "standard verbatim" messages, and I dont need a standard verbatim message, something needs to be done and they need to release my money and all the other students.

      Business Response

      Date: 01/28/2025

      January 28, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** ****. Please be advised that the University has worked directly with ****** **** to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Strayer university over charged me for classes for 2018 until now,I had to pay balances for my classes due to them overcharging me others have said this too,that they are overcharging students.

      Business Response

      Date: 01/21/2025

      January 21, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ******** *****-****. Please be advised that the University has contacted ******** *****-Hall directly but to date, no response has been received. We invite the student to contact us directly at *************************************** for assistance. Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:10/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attend this school and I did work and everything was satisfactory but for some reason my aid did not pay like other students aid. My aid is late and I don't know why! I did all requirements and this is the last quarter of my degree and for some reason that they won't tell me they decided not to pay my aid when everyone elsee was paid. I feel very singled out and would like to know why they did this. I am the one that has to pay the money back, I am the one who has to complete all this work, why are they holding MY money I do not understand and am getting more and more frustrated

      Business Response

      Date: 11/12/2024

      November 12, 2024

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ******* *******. Please be advised that the University has worked directly with ******* ******* to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Strayer University regarding unfair treatment and deceptive practices during my attempt to complete my masters degree.I was using my VA benefits to pursue my degree at Strayer University, but with only two classes remaining, my benefits ran out. I registered for the final two courses and entered my credit card information into their system. I even received confirmation from my coach that I was set to begin. However, on the first day of classes, I was notified that both of my classes were ************ the following quarter, I registered for the same two classes again. This time, Strayer University informed me that instead of needing just two classes to graduate, I now required four due to some transfer credits exceeding the maximum transfer limit. This would significantly increase my out-of-pocket expenses by over $3,000.I find this situation deeply troubling. There was no valid reason for Strayer University to cancel my original two classes, as my payment information was already in their system. It seems that Strayer University intentionally cancelled my classes to force me into reapplying, resulting in an increase from two to four classes, which in turn raises my financial burden unnecessarily.I have contacted Strayer University for assistance, but they have responded that there is nothing they can do to resolve this issue.I believe these actions are unfair and potentially deceptive, designed to increase their profits at my expense.

      Business Response

      Date: 10/16/2024

      October 16, 2024

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of **** ******. Please be advised that the University has contacted **** Mingee directly but to date, no response has been received. We invite the student to contact us directly at *************************************** for assistance. Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Strayer University due to ongoing issues with my financial aid disbursement, specifically concerning the Grad PLUS loan. Despite numerous attempts to resolve this matter through direct communication with the university, the problem remains unresolved. Between April 2024 and the present, I have contacted Strayer University multiple times regarding the disbursement of my financial aid. The issue originated in the Spring Term when the university incorrectly listed me as a half-time student for the Fall semester. Despite my repeated calls to rectify this error before the financial aid was disbursed, it was not resolved until weeks after the Spring semester ended. Currently, there is a balance of $******* on my account, which the ********************** acknowledges is owed to me. However, they have not released these funds. This morning, I received the following explanation: "I hope all is well. I have received a further update on your account for you. The reason why you are unable to accept the $1702 on your account is due to that funding would have gone to the Spring 2024 quarter. As your application for the Graduate PLUS loan for the Spring quarter is expired at this time, this is why you are unable to accept the additional amount. You are awarded up to the cost of attendance for the Summer and Fall quarters so we are unable to add the additional funding to those quarters." This explanation is unsatisfactory and contradicts previous assurances that my account would be updated correctly. Following their advice, I submitted several credit checks, only to be met with misinformation and further complications. I have attached the conversations with the **************** Aid Advisor and emails with the financial aid department for your reference. I sincerely wish you could review the numerous calls and the misleading information provided to me throughout this process. I am requesting the immediate release of the ******* that I am owed.

      Customer Answer

      Date: 07/28/2024

      My issue has been resolved. 

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