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Business Profile

Online Education

Strayer University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Strayer University's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Description:I am a veteran and enrolled at Strayer Universitys online program after being assured by their staff that my Post-9/11 GI Bill benefits were active and would fully cover my tuition. Before enrolling, I informed the university that I believed my GI Bill eligibility had expired. I stated clearly that I would not attend unless everything was covered and I would not be responsible for any charges.Strayer staff told me their system showed my benefits were valid and that everything was all good. Based on this information, I enrolled. I have now received a bill for $1,375.00 and was informed by email on June 3, 2025, that my account would be sent to collections if I did not pay.I have attempted to contact the university multiple times to resolve the issue:On June 4, 2025, I called their billing line and was on hold for over 12 minutes before being disconnected to a full voicemail box.On June 5, 2025, I called again and spoke with a VA Coach named ***, who referred me to a student advisor but transferred me to another VA Coach instead. That coach, Fin, told me I needed to contact ************************** and gave me a number that did not provide a way to speak to ********* date, no one at Strayer has provided a clear explanation, nor have they taken responsibility for the misinformation that led to this billing error. I have been misled, redirected, and ignored, despite acting in good faith. I am now being threatened with damage to my credit due to charges I should not owe.Resolution Sought:Removal of the $1,375 charge from my account.Written confirmation that my account is cleared and will not be sent to collections.Correction of any reporting that may have been sent to credit bureaus.Strayer should implement a policy that verifies veterans education benefit eligibility before enrollment when students raise concerns.

      Business Response

      Date: 06/11/2025

      June 11, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** *****. Please be advised that the University has contacted ***** ***** directly to work toward resolution of their concerns. Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

      Customer Answer

      Date: 06/30/2025

      More Information...To the BBB Dispute Resolution Team,
      Thank you for forwarding Strayer Universitys response.
      I confirm that I have been contacted by a representative from Strayer University (**** *******-***** from the Office of Student Affairs), and that an internal investigation is underway regarding my complaint. I was informed that my account would be excluded from collections while they investigate, which I appreciate.
      However, as of today, I have not yet received a resolution, nor a formal update on the outcome of the investigation. I am willing to wait a short time for them to complete their internal process, but I would like to keep this complaint open with the BBB until the matter is resolved and the $1,375 charge is addressed.
      If necessary, I will consider submitting a FERPA release form to allow more detailed communication through the BBB at a later stage.
      Thank you for your time and assistance in helping monitor this matter.
      Sincerely,
      ***** *****

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted several documents to this school regarding my federal financial aid. I have a 4.0 GPA and an A in all of my class yet my financial aid hasn't been approved. The dates set to release financial aid funding were April 16- April 25th 2025, today is April 28th and my funding still hasn't been approved. They have asked me to provide my social security card for verification and I did that. They asked for my marriage license and I provided that they asked for my W2 and wage transcripts and I submitted those as well.

      Business Response

      Date: 04/29/2025

      April 29, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** ******. Please be advised that the University has contacted ***** ****** directly to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************


    • Initial Complaint

      Date:04/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started school back in January at Strayer University for the winter semester that ended in March. However I had two different occasions one when I was hospitalized and then on March 5th until March 26th I was incarcerated. So I was withdrawn and failed when I couldn't properly withdraw myself. So they never told me I had a balance when I've been talking to financial aid for the last month. On April 23rd my financial aid dispersed and all of a sudden the 1500 balance appeared on my account in my $1,300 refund was taken and applied to the balance. I've been telling straight a university I need financial help for over 4 weeks I've told them I was homeless and they had no means of anything for their students. Earlier that week they informed me several times that I will be getting a refund when Strayer University knew that in there system they had a $1,500 balance ready to debit my account. And I believe the reason they didn't tell me is because several times I asked him for financial help and they probably felt as if I knew about the balance I probably with withdraw and they wouldn't get their funds. I'm asking for my financial aid refund to be returned to me immediately I am in a financial crisis and there's no way I can continue School bouncing from hotel to house to here to there. I'm trying to get the documents showing that I was incarcerated I have documentation showing me talking to the financial aid office where they couldn't informed me of any debts before my financial aid was dispersed and and two of my loans and Pell ***** were dispersed on April 15th and they didn't inform me

      Business Response

      Date: 04/29/2025

      April 29, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ******** *******. Please be advised that the University has worked directly with ******** ******* to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the 9th time that I have had issue with Strayer's financial aid office and admissions office. Every term there is something that they lack in the financial aid **** to get my loans disbursed to pay my tuition and issue my refund. I reached out to ****, a company they use to issue our student refunds, and they informed me that Strayer has not sent the funds or file for them to process my refund, but my student account shows that the tuition was paid 4/16/25 and the refund was sent 4/19/25. Most of us depend on these funds to live off of because we have devoted our time to school or cannot balance a job and school. I make good grades, and I do everything I need to avoid these issues yet it's always something with their financial aid ****! I have exhausted my resources; I am mentally drained with Strayer! There are literally thousands of students like me with the same issue every term...this is ridiculous! **** said that they can't issue a refund without funds.

      Customer Answer

      Date: 04/22/2025

      THE SITUATON WAS RESOLVED. CLOSE CASE PLEASE.

      Business Response

      Date: 04/22/2025

      April 22, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************. Please be advised that the University has worked directly with Maurquitta Hall to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:02/21/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received over a dozen phone calls in the past few days alone from admissions when I have never submitted any information to them, and I do not even live in the same state. In fact I live across the **. I already have a degree and I work full time. I've already called and told them to never contact me again or I will be pressing charges for harassment. I thought it was a scam at first but it turns out they're a real college, they're just terrible at their jobs. If someone doesn't answer and BLOCKS your number after the first 11 calls, do you think it's a good idea to call them again? Especially when they're on the national Do Not Call list???

      Business Response

      Date: 03/03/2025

      March 3, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** *******. Please be advised that the University has contacted ****** Catallo directly but to date, no response has been received. We invite the student to contact us directly at *************************************** for assistance. Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

      Business Response

      Date: 03/07/2025

      March 7, 2025

      Please be advised that the University is working directly with ****** ******* to address and resolve the concerns presented.

      Sincerely,
      The *************************

      Customer Answer

      Date: 03/14/2025

      The company has contacted me and a resolution was agreed to. 

    • Initial Complaint

      Date:02/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this school received my FA on 10/28/2024 of last year and they wont process or disburse my FA so i can continue school. its like they are holding my FA hostage.

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of Shaatira *******. Please be advised that the University has worked directly with Shaatira Edwards to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My financial aid has not been applied to my account. Financial aid does not answer the phone they have you waiting for hours on the phone for no one to come to the line. I have filed a dispute because this is ridiculous I have become discouraged and agitated because I have yet to get this issue resolved!!!!

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** *******. Please be advised that the University has worked directly with Dazhia Pickett to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Strayer's ************************ is lackluster and has not been giving funds out to students for their classes to be paid for in a timely manner. Its been over 3 weeks since school started with no movement on plenty of students' accounts.

      Business Response

      Date: 02/19/2025

      February 19, 2025

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** ****. Please be advised that the University has worked directly with ****** **** to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am current student of this university. There has been an issue with my loans disbursing to my account since the start of the term. I posted my attendance and accepted my loans in a timely manner. The disbursement period was between 01/15-01/24. I have called several times regarding this matter and have been given the run around as to when this matter would be resolved. They keep telling me to allow more time, when in reality they have surpassed the allotted time frame per the university's guidelines for disbursements. I feel I have more than patient in this matter and would just like my funds to be disbursed.

      Business Response

      Date: 02/19/2025

      DATE

      RE: Complaint ID: #********

      Thank you for forwarding BBB COMPLAINT ID #******** on behalf of Chicolvia *******. Please be advised that the University has worked directly with Chicolvia Freeman to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

      Sincerely,
      The *************************

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive started college this year and the issue I have with them is my loans. They were saying the deadline was the 24th for funds to be sent out. They havent provided me with any information and they started disbursements Jan 15th. The only thing they tell me is that everything is good on my end and its something with their system. Which is understandable but I have personal problems I was expecting a refund and now Im even more behind in my life while still keeping on top of my work and doing the school stuff everyday. Mainly just want some cooperation or them to give me something other than everything is fine when its clearly not and if so a lot of us students are having the same issue they could at least send out mass emails or something of the sort. If you guys could help Ill be grateful.

      Customer Answer

      Date: 02/01/2025

      They have resolved my issue and I should receive my funds next week after I told them I filed a complaint things moved along rather quickly.

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