Complaints

This profile includes complaints for Strayer University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Strayer University

  2303 Dulles Station Blvd Mail Stop C Herndon, VA 20171-6353

• 

  Strayer University

  1711 Great Falls St McLean, VA 22101-5061

• 

  Strayer University

  3600 Horizon Blvd Ste 100 Trevose, PA 19053-4965

• 

  Strayer University

  45150 Russell Branch Pkwy Ashburn, VA 20147-2902

• 

  Strayer University

  2121 15th St N Ste 300 Arlington, VA 22201-2686

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student at Strayer University, and I am filing this complaint due to an ongoing issue with my financial aid refund not being disbursed within the legally required timeframe.Timeline of ************************* aid posted to my account.Shortly after, it was inadvertently returned by Strayer, citing a status change. My status did NOT change.7/22 The aid reposted to my ********** of today (insert date), no refund has been issued.Strayers own website states that refunds are processed within 59 business days once posted. Last semester, the same type of adjustment took only 2 days. This delay is unreasonable and inconsistent with their policy.Furthermore, per Department of Education regulation (34 CFR 668.164(e)), schools are required to disburse Title IV credit balances within 14 calendar days of the balance being created. Strayer is now beyond that limit, which raises concerns of federal non-compliance and possible mismanagement of funds.I have contacted financial aid multiple times, the phone line hangs up after being on hold over an hour. escalated to student services, and received vague responses such as were waiting for adjustments. No one can provide a timeline or resolution.Impact:This delay has caused financial hardship and stress. I rely on these funds for living expenses, and the lack of transparency is unacceptable.What I Am Requesting:Immediate release of my refund to Heartland ECSI (their refund processor).Written confirmation of compliance with federal regulations.

  Business Response

  Date: 08/01/2025

  Thank you for forwarding. Please be advised that the University will work directly with the student to resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal.  Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs

  Business Response

  Date: 08/04/2025

  Please be advised that the University has worked directly with the student to resolve the concerns presented. The student has been notified via email of the resolution.  Thank you.

  Customer Answer

  Date: 08/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This school been scamming everyone they charging ***** per course and giving ******* video and LinkedIn free videos as part of the learning process also not reporting what they are doing with financial they ignore your emails and adjusting because of coa when they never did that before a lot of students are complaining nothing being done I was approved for pheaa grants and nothing was disbursed to me

  Business Response

  Date: 07/18/2025

  July 18, 2025

  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ******** *****. Please be advised that the University has reached out to work directly with ******** ***** to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The *************************

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out yet again because I am tired of having to do everything and check to see if the financial aid department at this university does their job every single term/quarter. It's always an issue when it comes to our financial aid documents, disbursements and refunds. I have exhausted all of my resources, when I reach out to people from the university, they all give me the run-around and no clarity on what is going on/details. I have to deal with this every single term, and I am mentally exhausted! Most of us are between jobs and I only have my veterans benefits to live off of, so I rely on these funds to live! I make exceptional grades in every program that I have completed, and I am obligated to inquire about my funds because I am the one that has to repay these loans. I call financial aid to wait hours and when they pick up, they either hang up or give me an attitude as if I am bothering them. I am fed up with their unprofessionalism and their lack of organization. They have until the 25th to disburse loans I realize this but every term the drag their feet and ignore our inquiries! I reached out a month ago to ensure that these issues didn't arise and here we are yet again,

  Business Response

  Date: 07/18/2025

  July 18, 2025
  
  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************. Please be advised that the University has worked directly with Maurquitta Hall to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The *************************
  

  Customer Answer

  Date: 07/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Maurquitta Hall
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:I am a veteran and enrolled at Strayer Universitys online program after being assured by their staff that my Post-9/11 GI Bill benefits were active and would fully cover my tuition. Before enrolling, I informed the university that I believed my GI Bill eligibility had expired. I stated clearly that I would not attend unless everything was covered and I would not be responsible for any charges.Strayer staff told me their system showed my benefits were valid and that everything was all good. Based on this information, I enrolled. I have now received a bill for $1,375.00 and was informed by email on June 3, 2025, that my account would be sent to collections if I did not pay.I have attempted to contact the university multiple times to resolve the issue:On June 4, 2025, I called their billing line and was on hold for over 12 minutes before being disconnected to a full voicemail box.On June 5, 2025, I called again and spoke with a VA Coach named ***, who referred me to a student advisor but transferred me to another VA Coach instead. That coach, Fin, told me I needed to contact ************************** and gave me a number that did not provide a way to speak to ********* date, no one at Strayer has provided a clear explanation, nor have they taken responsibility for the misinformation that led to this billing error. I have been misled, redirected, and ignored, despite acting in good faith. I am now being threatened with damage to my credit due to charges I should not owe.Resolution Sought:Removal of the $1,375 charge from my account.Written confirmation that my account is cleared and will not be sent to collections.Correction of any reporting that may have been sent to credit bureaus.Strayer should implement a policy that verifies veterans education benefit eligibility before enrollment when students raise concerns.

  Business Response

  Date: 06/11/2025

  June 11, 2025
  
  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** *****. Please be advised that the University has contacted ***** ***** directly to work toward resolution of their concerns. Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The *************************

  Customer Answer

  Date: 06/30/2025

  More Information...To the BBB Dispute Resolution Team,
  Thank you for forwarding Strayer Universitys response.
  I confirm that I have been contacted by a representative from Strayer University (**** *******-***** from the Office of Student Affairs), and that an internal investigation is underway regarding my complaint. I was informed that my account would be excluded from collections while they investigate, which I appreciate.
  However, as of today, I have not yet received a resolution, nor a formal update on the outcome of the investigation. I am willing to wait a short time for them to complete their internal process, but I would like to keep this complaint open with the BBB until the matter is resolved and the $1,375 charge is addressed.
  If necessary, I will consider submitting a FERPA release form to allow more detailed communication through the BBB at a later stage.
  Thank you for your time and assistance in helping monitor this matter.
  Sincerely,
  ***** *****

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted several documents to this school regarding my federal financial aid. I have a 4.0 GPA and an A in all of my class yet my financial aid hasn't been approved. The dates set to release financial aid funding were April 16- April 25th 2025, today is April 28th and my funding still hasn't been approved. They have asked me to provide my social security card for verification and I did that. They asked for my marriage license and I provided that they asked for my W2 and wage transcripts and I submitted those as well.

  Business Response

  Date: 04/29/2025

  April 29, 2025

  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***** ******. Please be advised that the University has contacted ***** ****** directly to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The *************************

  
  

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started school back in January at Strayer University for the winter semester that ended in March. However I had two different occasions one when I was hospitalized and then on March 5th until March 26th I was incarcerated. So I was withdrawn and failed when I couldn't properly withdraw myself. So they never told me I had a balance when I've been talking to financial aid for the last month. On April 23rd my financial aid dispersed and all of a sudden the 1500 balance appeared on my account in my $1,300 refund was taken and applied to the balance. I've been telling straight a university I need financial help for over 4 weeks I've told them I was homeless and they had no means of anything for their students. Earlier that week they informed me several times that I will be getting a refund when Strayer University knew that in there system they had a $1,500 balance ready to debit my account. And I believe the reason they didn't tell me is because several times I asked him for financial help and they probably felt as if I knew about the balance I probably with withdraw and they wouldn't get their funds. I'm asking for my financial aid refund to be returned to me immediately I am in a financial crisis and there's no way I can continue School bouncing from hotel to house to here to there. I'm trying to get the documents showing that I was incarcerated I have documentation showing me talking to the financial aid office where they couldn't informed me of any debts before my financial aid was dispersed and and two of my loans and Pell ***** were dispersed on April 15th and they didn't inform me

  Business Response

  Date: 04/29/2025

  April 29, 2025
  
  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ******** *******. Please be advised that the University has worked directly with ******** ******* to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The *************************
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 9th time that I have had issue with Strayer's financial aid office and admissions office. Every term there is something that they lack in the financial aid **** to get my loans disbursed to pay my tuition and issue my refund. I reached out to ****, a company they use to issue our student refunds, and they informed me that Strayer has not sent the funds or file for them to process my refund, but my student account shows that the tuition was paid 4/16/25 and the refund was sent 4/19/25. Most of us depend on these funds to live off of because we have devoted our time to school or cannot balance a job and school. I make good grades, and I do everything I need to avoid these issues yet it's always something with their financial aid ****! I have exhausted my resources; I am mentally drained with Strayer! There are literally thousands of students like me with the same issue every term...this is ridiculous! **** said that they can't issue a refund without funds.

  Customer Answer

  Date: 04/22/2025

  THE SITUATON WAS RESOLVED. CLOSE CASE PLEASE.

  Business Response

  Date: 04/22/2025

  April 22, 2025

  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************. Please be advised that the University has worked directly with Maurquitta Hall to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.

  Sincerely,
  The *************************

• Initial Complaint

  Date:02/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received over a dozen phone calls in the past few days alone from admissions when I have never submitted any information to them, and I do not even live in the same state. In fact I live across the **. I already have a degree and I work full time. I've already called and told them to never contact me again or I will be pressing charges for harassment. I thought it was a scam at first but it turns out they're a real college, they're just terrible at their jobs. If someone doesn't answer and BLOCKS your number after the first 11 calls, do you think it's a good idea to call them again? Especially when they're on the national Do Not Call list???

  Business Response

  Date: 03/03/2025

  March 3, 2025
  
  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** *******. Please be advised that the University has contacted ****** Catallo directly but to date, no response has been received. We invite the student to contact us directly at *************************************** for assistance. Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The *************************

  Business Response

  Date: 03/07/2025

  March 7, 2025
  

  Please be advised that the University is working directly with ****** ******* to address and resolve the concerns presented.

  Sincerely,
  The *************************

  Customer Answer

  Date: 03/14/2025

  The company has contacted me and a resolution was agreed to. 

• Initial Complaint

  Date:02/01/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this school received my FA on 10/28/2024 of last year and they wont process or disburse my FA so i can continue school. its like they are holding my FA hostage.

  Business Response

  Date: 02/19/2025

  February 19, 2025
  
  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of Shaatira *******. Please be advised that the University has worked directly with Shaatira Edwards to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The *************************

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My financial aid has not been applied to my account. Financial aid does not answer the phone they have you waiting for hours on the phone for no one to come to the line. I have filed a dispute because this is ridiculous I have become discouraged and agitated because I have yet to get this issue resolved!!!!

  Business Response

  Date: 02/19/2025

  February 19, 2025
  
  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ****** *******. Please be advised that the University has worked directly with Dazhia Pickett to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (*****), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., ***** form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (*****) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The ***** form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The *************************