Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.03/5 stars
Average of 288 Customer Reviews
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Review fromSandra O
Date: 11/29/2022
1 starHad I gone online, I could have saved the $98.00 I was overcharged by this company. I used my cell phone to book this reservation and did NOT notice the tiny letters [ad]; I thought I was talking to the resort front desk. At check-in, I was told that the reservation was made by a third party [Expedia] and that the room rate was $220.00 per night, including tax. I was quoted an original amount of $450.00 per night -- discounted to $288.00 -- and had to pay another fee to the resort upon check in. Had I gone to Expedia.com, the rate was $229.00 per night when I pulled it up. Reservation Counter, LLC advertises: easy savings, excellent support, best deals. NOT TRUE!Reservation Counter, LLC
Date: 11/30/2022
Were sorry about your experience, ******. We want our customers to have the best experience possible when booking travel with us. Reservation Counter is an independent travel booking agency that books over ******* hotels worldwide. We search multiple inventory sources to find the best rates for our customers. Sometimes the rates are higher or lower depending on when you book. I will share your experience with our customer service manager. We will do our best to help your situation. If youd like more help with your reservation, please contact our escalations team at *********************************** *********Review fromSarah G
Date: 11/28/2022
1 starOur apartment was being fixed for an unknown amount of time and we were advised to book through the agency. I was advised by their agent we would be booked in such a way that if we needed to stay the full estimated days we would be set, and if we needed to leave early we would only be charged the nights stayed in the hotel. They said the only way yo do that was to book us directly through the hotel after I confirm with their front desk which we did. Then instead of booking us through the hotel they did it through a third party site which has made it impossible to get a refund for the days we didnt stay at the hotel even though the hotel is willing to refund, reservation counter will not admit they gave me false information and booked me through a third party against their own advice. My request for a refund for nights not used has been approved by the hotel itself but the three people Ive spoken to at reservation counter including the supervisor ******* have said my refund inquiry was denied and will only be refunded if they review the recording from when I booked which I said was fine then was met with an attitude about it may take some time for them to get around to that. They booked me for a hotel for 9 nights (we only stayed 2 of those) through a non refundable site against my wishes and then said that its not their problem that we only stayed two nights and that the **** dollar charge would not be reversed. They also charged me ***** without letting me know there was a booking fee. DO NOT USE THEM, Book yourself. Save yourself the headache, these people are incompetent and unable to take responsibility for their mistakes and will cost you money to completely s**** you over and mess up your reservation instead of making it easier as promised.Reservation Counter, LLC
Date: 11/29/2022
Were sorry about your experience, *****. We want our customers to have the best experience possible when booking travel with us. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. We highly recommend reviewing the terms found in the cancellation policy when you book with us. I have shared your experience with the customer service manager. We will do our best to find a solution to your situation. If youd like more help with your reservation, please contact our escalations team at *********************************** *********Review fromDennis W
Date: 11/24/2022
1 starThey deceived me. When I did a search for Staybridge suites I pulled up the website that I thought was legit. It had the address and photos and then a phone number to call. I thought it was Staybridge Suites but it was Reservation Counter. They never said who they were when I booked with them. They misled me on the cost and rules of the hotel. I tried cancelling the reservation with Staybridge Suites which they did, but I got charged by Reservation Counter for not cancelling thru them. No hope of getting my money back. Next time I will be more careful. This fraudulent company needs to be shut down.Reservation Counter, LLC
Date: 11/28/2022
I'm sorry to read about your experience, ******. Were sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an independent travel booking agency that books over ******* hotels worldwide. I have shared your information with our customer service manager. We will do our best to help find a solution to your situation. You may also contact our escalations team at ********************************** if you have any questions or need help. *********Review fromTracey P
Date: 11/21/2022
1 starThis company is by far the worst I've EVER worked with. They are not willing to work with customers of the companies they make the reservations for. Also, they're listed on the main page of the hotels that you are trying to make your reservation with. BE CAREFUL ... MAKE SURE YOU CONTACT THE ***** DIRECTLY. They have no problem stealing your money. ****************Reservation Counter, LLC
Date: 11/22/2022
Were sorry about your experience, ******. Reservation Counter is recognized by the biggest brands in travel and successfully books more than ****** room nights every day. We want our customers to have the best experience possible when booking travel with us. I will share your information with the customer service manager. We will do our best to help you. If youd like more help with your reservation, please contact our escalations team at ***********************************Review fromVincent D
Date: 11/14/2022
5 starsThe process was straightforward and easy to navigate. I was happy to establish our stays in ******** with great connection to the airport.Reservation Counter, LLC
Date: 11/15/2022
Thanks for your review, *******. We are happy you had a good experience using our website. We hope you enjoy your stay!Review fromJeremy M
Date: 11/10/2022
5 starsWas very easy to make my reservation. Was a nice experience.Reservation Counter, LLC
Date: 11/10/2022
Thank you for your review, ******! We want our customers to have the best experience possible!Review fromDorothy L
Date: 10/20/2022
1 starMade a reservation back in august fir 3 nights in ****** in November. advised I was travelingwith 2 dogs so reservation indicated hotel was dog friendly, 2 months Got call from Expedia that who transferred me reservation counter( part of this entity) that there were no dog rooms available so after 2 and 1/2 hours , rebooked at another faculty but original booking is declining to refund my monies even though error was their part. Definitely not happy with themReservation Counter, LLC
Date: 10/21/2022
Im sorry about your experience. We want our customers to have the best experience possible when booking travel with us. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. We will do our best to help your situation. If youd like more help with your reservation, please contact our escalations team at ***********************************Review fromJudie H
Date: 10/19/2022
1 starThis company is a total scam. I have no idea how I was connected to them, but they led me to believe that I was talking to the reservation counter at the hotel. Their name in itself should be clue. I later called the hotel to change my reservation and I thought it was funny that the hotel couldn't find my reservation at first and when they did, it was for a type of room that was not what I was told I had originally. The hotel changed my reservation and I thought everything was fine until I returned from my trip and found a charge on my cc from the hotel, as well as from this company, who also charged a booking fee. I called the hotel and they said that when they rebooked my changed reservation, they refunded the charge to Reservation Counter's virtual credit card. I still do not have this resolved, but RC keeps emailing me saying they are trying to contact the hotel and have been unsuccessful in reaching them and they have told me not to complain to my credit card company because that will take too long. I am giving them until the end of this week and if they do not refund my money, including the booking fee, I will definitely go to my CC, and they will deal with this. I am ******* will respond here saying they are sorry, etc. Don't believe them - they don't care about any of their customers and I believe they have been stringing me along for weeks thinking that I will give up and forget. They even told me not to call back for a couple of weeks because if they haven't had time to rectify the issues, then the first ticket gets turned off and a new starts and then if I call back too soon, it will keep happening - what kind of a business does that? TOTALY SCAMReservation Counter, LLC
Date: 10/20/2022
Im sorry about your experience, *****. Reservation Counter is an independent travel booking agency that books over ******* hotels worldwide. We want our customers to have the best experience possible when booking travel with us. If youd like more help with your reservation, please contact our escalations team at *********************************** Know that we are doing our best to help your situation. *********Review fromMonica R
Date: 10/18/2022
1 starIm just like all the others. I know that Im wasting my breath. I too thought I was booking directly with the hotel. They make the website look very similar and they know it. Its intentional fraud the *** has already had a go around with them - back in 2017- and yet here we are. A scammy company being allowed to be deceptive. And the hotels know. They are partnered with them! Nothing will come of this review. I know that. All lessons cost money. ****** learned. Call the the hotel directly and hope that its a real hotel that you are giving your info to.Reservation Counter, LLC
Date: 10/19/2022
Im sorry if there is any confusion, ******. Reservation Counter is recognized by the biggest brands in travel and successfully books more than ****** room nights every day at over ******* hotels worldwide. We also assist millions of satisfied customers on a routine basis. Our goal is to provide our customers with the best travel booking experience possible. If youd like more help with your reservation, you may contact our escalations team at ***********************************Review fromDavid L
Date: 10/17/2022
1 starHorrible experience. The agent talked so fast and used such slimy hardball sales tactics that I couldn't tell what was going on. The agent used constant "bait and switch" tactics like telling me there were no rooms available then putting me on hold so he could "talk to his manager" and then coming back to tell me that I was in unbelievable luck because he found a room at a greatly discounted price with free parking thrown in. The hotel has free parking anyway and the "discounted" price he quoted was about 40% more than the price listed on the hotel's website. He kept pushing me to book a room at this price and telling me that if I hung up and called back I'd never get this same deal again. He wouldn't let me off the phone and kept trying to fit me into an alternate hotel if I didn't like the price, etc. I finally hung up and booked a room through the hotel's own website at the original much cheaper price. It's clear from the long thread of previous feedback that this company doesn't care about changing.Reservation Counter, LLC
Date: 10/18/2022
Im sorry about your experience, *****. We want our customers to have the best experience possible when booking travel with us. Im sorry you had an issue with one of our representatives. We appreciate your feedback. I will share this with our team so we can improve. Please feel free to contact our escalations team at ***********************************
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