Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.03/5 stars
Average of 288 Customer Reviews
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Review fromTinikka P
Date: 02/23/2023
1 starThis company should not even have this one star, I made a reservation in ********* for my job, I thought I was making this reservation with the ************* I typed in *********** and the location and what came up was *********************** but when It was time to put in my information this companies name was listed at the very top. My reservations were mistakenly made under this company, when I went in to change my days it would not allow me to make changes and I was told if I canceled I would not receive a refund.. I called the Hotel because of course I was confused and the Hotel never heard of this company!!!! So I instantly cancelled my reservation and was told I will not receive a refund! Wow!!! How are they still open??? How?Reservation Counter, LLC
Date: 02/24/2023
*******, I'm sorry for the confusion between us and the hotel where you are booking. Reservation Counter is an independent travel booking agency that books rooms for over ******* hotels worldwide. We are required to follow the terms and conditions as well as the cancellation policies that the hotels establish in the booking system. These policies are highlighted before customers complete their booking online or are shared by our agents with customers booking on the phone and may differ from those on reservations booked directly at the property. I will share your experience with our customer service manager, so we can look into this further. If youd like more help with your reservation, please contact our escalations team at *********************************** **** care, *******.Review fromKaren S
Date: 02/21/2023
1 starI was charged by them and also the hotel. I have sent all the information and proof of double charges. This company has not refunded my money back and I keep getting excuse after excuse. DO NOT USE THEM FOR ANY HOTEL RESERVATIONS!!Reservation Counter, LLC
Date: 02/22/2023
*****, I'm sorry to read about your experience and the time it has taken to receive your refund. As an independent booking agency, we are required to abide by the policies and procedures set by the hotels and our providers. They ultimately give the approval for us to issue refunds. While refunds arent guaranteed, we will do our best to help you. I have shared your experience with our customer service manager. They will be contacting you. If you have any other questions or concerns, you may also contact our escalations team at *********************************** *********Review fromKris S.
Date: 02/13/2023
1 starDont really want to even give them one star. We were booked at a hotel that was undergoing restorations. When I found out that they were undergoing restorations, I asked if I could cancel my non refundable reservation without having to pay a fee. I was told no. The stay was awful. While we were there, their key system broke and we could only enter the room with the master key. They let people into rooms without verifying they belonged in the room they said they did. Water was also turned off for an hour during our stay. Renovations started each morning at 8 am. Only way to enter or exit at times was through the side and back doors. I have contacted them since our stay but have not heard back.Reservation Counter, LLC
Date: 02/14/2023
****, I'm sorry to read about what happened to you at the hotel. Reservation Counter is an independent travel booking agency that books for over ******* hotels worldwide. You may want to contact the hotel directly to resolve issues regarding their property and your stay. We don't have access to hotel information and property. I will share your experience with our customer service manager. If youd like more help with your reservation, you may also contact our escalations team at *********************************** *********Kris S.
Date: 02/14/2023
I did contact ReservationsCounter to escalate. This is not the fault if the hotel. In addition, prior to my trip, I alerted Reservation Counter to the fact that the hotel was under renovations and requested that my reservation be cancelled. I was told I would not be refunded if I cancelled my reservation. What good is this service if you are forced to stay in a situation like this. Reservation Counter is a scam, you are better off booking directly with the hotel. I am hoping that I can prevent someone else from making the same mistake I did.Review fromGary S
Date: 02/07/2023
1 starUnfortunately, there is not a ZERO rating. This organization is a rip off. I attempted to make a reservation at a international hotel, and these folks made it look like I was on that hotel's site. I wasn't. I made the reservation. I'm not computer illiterate. After I made what I thought was the correct reservation, and paid with my credit card, I received a confirmation notice with dates that were not close to what I had requested. Voice conversations with representatives informed me that "the system" would not allow them to modify the reservation, and I would be charged for the incorrect reservation. I spoke directly to the hotel and they tell me that this happens "all the time." These people are thieves. Call if you can. These sites have become too sophisticated and they fool many, including me. God is not fooled. Justice will be done. I lost some money. May the curse of God fall upon this scam.Reservation Counter, LLC
Date: 02/08/2023
Thank you for your review and sharing your experience, Gary. I'm sorry you had some trouble with our reservation process. We want our customers to have the best experience possible when booking with us. We would love to help you find a solution to your situation. Please feel free to contact our escalations team at [email protected] and someone will assist you. --RachaelReview fromGeorge R
Date: 01/19/2023
1 starI was tricked into believing I was working with the hotel directly. They emailed me a confirmation. I arrived at my hotel to find out there was no reservation. I booked again at the hotel desk. Now I see my credit card has been charged twice. Upon contacting Reservation Counter they refuse to issue a refund. This has been a scam from the get go.Reservation Counter, LLC
Date: 01/20/2023
******, I'm sorry for the confusion between the hotel and our company. We are an independent travel booking agency that books for over ******* hotels worldwide. I'm sorry to read what happened when you arrived at the hotel. Thank you for bringing the situation to our attention. I will share your experience with our customer service manager so we can look into this further. Please feel free to also reach out to customer support at support@************************************Review fromNancy E
Date: 01/13/2023
1 starDo not book with this company!! Be careful when you are online and think you are booking with the hotel directly, be sure to ask who you are speaking with and who they work with. I asked for the lowest available rate. I was quoted a price and then I was charged an additional price for a booking fee that I was not told about. When I complained the representative booked another room for me at the same hotel for a lower price. I was told his manager would cancel and refund the 1st resv. That didnt happen, Ive been emailing back and forth for weeks now and they are still trying to charge me for two reservations for the same night. Very bad company!!!! DO NOT BOOK WITH THIS COMPANYReservation Counter, LLC
Date: 01/17/2023
I'm sorry about your experience, *****. We want our customers to have the best experience possible when booking travel with us. I will share your experience with our customer service manager. We will do our best to help you. Please feel free to contact our escalations team at ********************************** if you have any more questions or concerns.--RachaelReview fromBridgette D
Date: 01/06/2023
1 starI placed a reservation online with a Days Inn in ****************, **. Showed up to check-in and was advised that they were unable to check me in and if I wanted a refund, I would have to contact the 3rd party we used to book with. The attendant at the desk was rude and unwilling to provide me with any information. I sent 4 emails to Reservation Counter and made 2 calls with no immediate response. Finally, a month later I get an email from ****** stating -"We have reviewed your complaint regarding the cancellation policy associated with your reservation and found that our agent read the entire cancellation policy to the caller before the reservation was completed." I did not make this reservation over the phone; it was completed online. So, this tells me they have not "reviewed" anything. I believe this is some system generated response they send out. "******" then adds that "As a courtesy, our team has contacted our hotel partner on your behalf. However, they informed us that they are not willing to make an exception due to the cancellation policy that was provided and agreed upon by you at the time of booking. As a result, a refund was not granted."The rude clerk at the front counter stated they have taken NO MONEY FROM ME and I need to call the 3rd party company, "the issue of funds will be with them." My understanding is there is NO CANCELLATION POLICY - I DID NOT CANCEL. The hotel just would not check me in. At this point the money is not the issue. My issue is with how unethical all of this is. The company has taken my money and basically lied to me. They have stated they read to me the terms, but they have never spoken with me. This is a lie and quite insulting. They act as if I somehow don't someone remember what I did. If anything, I just want to warn others, PLEASE BE CAREFUL WHEN BOOKING ONLINE AND DO NOT USE RESERVATION COUNTER.Reservation Counter, LLC
Date: 01/09/2023
I'm sorry about your experience, *********. We want our customers to have the best experience possible when booking travel with us. I have shared this with our customer service manager. We will do our best to help your situation. If youd like more help with your reservation, please feel free to contact our escalations team at *********************************** *********Review fromDebra G
Date: 12/28/2022
2 starsOn June 26, 2022 I made reservation through this organization to stay at the ****************** in ****, **** for November *****. Unbeknownst to us the fee was deducted from our credit card on that date and then credited back to our account 2 days later. When we arrived at the hotel on November 20, 2022, it was closed. No one, neither Reservation Counter or ****************** had contacted us to let us know that the hotel would be closed. Clearly Reservation Counter had knowledge of this and thus had refunded our money to our credit card account. We arrived and the hotel was closed and we had to scramble to find another place to stay. I called Reservation Counter and they said they were sorry; they would refund my money, and did I realize they were not the actual hotel. But as I said they had realized something was amiss in June, but neglected to notify us of the situation. Also during that phone call the agent I spoke with didn't seem to have any knowledge that the fee charged for the hotel had been credited back to us in June. He said instead that he would have our money refunded back to us in 3-5 business days. This never happened and I continued to call and then finally checked our credit card statement to discover that it had been credited back to us in June. Finally the agent I spoke to at the end of December had the correct information. But you can see the miscommunication and lack of communication to us and the hardship that it caused.Reservation Counter, LLC
Date: 01/03/2023
*****, I'm sorry to read about your experience and for any miscommunication. We want our customers to have the best experience when booking with us. I apologize for the inconvenience this caused you. If you need anything, please feel free to contact our escalations team at [email protected]Review fromKathryn C
Date: 12/27/2022
1 starWorst reservation experience ever! Price quoted was lower than other websites. However after adding FEES and taxes, the price jumped over all other prices! Fee just for booking was $15.99! None of this was discussed before I gave my credit card info. Before hanging up I received the confirmation email and then requested to cancel my reservation. NO cancellations. Maybe (in 4 to 5 business days) they will decide to cancel my reservation! They were VERY deceptive!!!Reservation Counter, LLC
Date: 01/03/2023
I'm sorry about your experience, *******. We want our customers to have the best experience possible when booking travel with us. I will share your information with our customer service manager so we can look into this. If youd like more help with your reservation, please contact our escalations team at [email protected]Review fromDaniel H
Date: 12/22/2022
1 starreservationdesk.com is part of Travelpass group and is the worst booking company ever. Do not use reservationdesk.com to book any sort of travel plans. You will get ripped off and will never get any sort of communication that makes sense. You will waste your money and hours of your time waiting on the phone to talk to someone and then they will transfer you about 5 times and each time ***** minutes wait time. If you are requesting a refund you will get no response and no money back. This is the worst booking company ever and should be listed as a scam. They answer the phone "reservation desk" so you think your talking to the front desk at the hotel. They book your room and take your money and then you will never hear from them again. They actually have a phone number but if you call you will be waiting a long time to talk to a person and they put you on hold, then the twiddle their thumbs for **** minutes (hoping you hang up) and then they say I have to talk to my supervisor and your on hold again for ***** minutes and then they come on saying the supervisor is on another call and please hold, this goes on for an hour but no action is taken and no refund is given. Worst booking company ever and should be removed from any hotel site. Reservationdesk.com is giving many hotels a very bad review. Reservationdesk.com is a scam!!!!!!!!!!!Reservation Counter, LLC
Date: 12/23/2022
I'm sorry to read about your experience, *****. We want our customers to have the best experience possible when booking travel with us. I can assure you we are not a scam. Reservation Desk is recognized by the biggest brands in travel and books reservations for over ******* hotels worldwide. I will share your experience with our customer service manager. If youd like more help with your reservation, please contact our escalations team at [email protected]
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