Reviews

This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservation Counter, LLC

  4700 W Daybreak Pkwy Ste 100N South Jordan, UT 84009-5130

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  Reservation Counter, LLC

  333 108th Ave NE Ste 300 Bellevue, WA 98004-5736

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  Reservation Counter, LLC

  2961 W Maple Loop Dr Ste 160 Lehi, UT 84048-5717

Review Details

• Review fromjames s

  Date: 01/02/2024

  1 star
  BUYER BEWARE! VERY DECEIVING! I thought this was the actual Hotel website I contacted to make a one night Reservation in Boston. The Reservation was made thru what I thought was the Hotel site. All of a sudden, a $ 15.99 UNAUTHORIZED CHARGE from Reservation Counter showed up on my credit card! The charge was a " Hotel Booking Fee" I could have driven to the Hotel from my home and made the reservation in person for less money ! It would have only cost me $ 5.00 for gas round trip! I'll be contacting Hotel Corporate about this fraud. The response from Reservation Counter's "Rachael" was a complete joke. Reservation Counter is a Criminal Enterprise. Stay away from these felons & CALL the hotel.

  Reservation Counter, LLC

  Date: 01/03/2024

  *****, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We apologize if this was not disclosed to you. I have one of our representatives from our escalations team looking into this. If youd like more help with your reservation, you may contact our escalations team at [email protected], Review Manager

• Review fromLauren L

  Date: 12/21/2023

  1 star
  Unethical company! I booked with them thinking it was with the Hotel, I did not notice there was a ZERO cancellation policy even though I cancelled 24 hours later. I have been waiting for my $300.00 dollars when low and behold, I see at the bottom this is non-refundable! WTF, what kind of hotel reservation doesn't allow you to cancel within a reasonable amount of time with a refund? I also could have sworn it said the ***** service fee (on top of the room) was the non-refundable amount so I felt at ease booking. What a total SCAM.Long story longer I receive communication from the club at the hotel that they have packages for their club for *** and booked with them directly. By the way they have a cancellation policy up to ONE DAY BEFORE with a full refund. I then ask this terrible company to book me another room, use the amount they will not credit me back so I can stay there (and just cancel with the hotel), I was told there is not way to do that and I'm basically ***. So disgusted by this place! LOOK VERY CLOSELY WHEN ONLINE LOOKING TO RESERVE A HOTEL, THIS IS NOT EASY TO SEE THAT IT'S DIRECT WITH THE ****** This company should be ashamed of themselves.

  Reservation Counter, LLC

  Date: 12/22/2023

  Thanks for bringing this to our attention, ******. I will share your feedback with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromAdrian D

  Date: 12/18/2023

  1 star
  Do not use this company billed me a price $41 more than what I should have been charged per hotel stay night. I was told the billing department would call me which they did not. Awful company will never use them again!!

  Reservation Counter, LLC

  Date: 12/20/2023

  Thanks for bringing this to our attention, ******. I will share your feedback with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromGustavo F

  Date: 12/13/2023

  1 star
  This business is a total scam. They took my reservation for a hotel in *****. We needed to get an early so they told us we can check into the hotel by 10am, and they do this all the time. I was lead to believe I was talking to the hotel. When we got to the hotel said their policy is to check in at 4pm. So essentially we got screwed out of $220. I called them and told them the situation and they referred me to "higher management". They left me on hold and never got back to me. They also charged a $49 premium that they did not disclose when I booked the hotel. They said the cost was much less, so they lied to me. If there is a way to leave 0 stars I would.

  Reservation Counter, LLC

  Date: 12/14/2023

  Thanks for bringing this to our attention, *******. We're sorry about your experience. I will share your feedback with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromChristi W

  Date: 12/08/2023

  1 star
  This has been a horrible experience. I was "fooled" into thinking I was talking to the hotel. They took my credit card information, put me on hold, and then came back to let me know the room I was trying to book was no longer available (that's when I realized I wasn't speaking with the hotel directly). I ended up not making a reservation (I couldn't....the room wasn't available). I was told I wouldn't be charged (obviously...the room wasn't available so they didn't book anything for me), however, to my surprise, I was not only charged for the room anyway, but I was charged 14 times for that room!! Yes, my credit card was billed $179.64 FOURTEEN times plus a service fee of $15.99 x 2 times (a total of $2,546.94)!! I have had 4 phone calls (each ***** min. in length) with the company, and 13 of the 14 charges were refunded to my card, but the fourteenth charge and the 2 service charges have yet to be refunded. I ask to speak to managers, but no one will connect me. Contacted the hotel directly and they are also furious about this situation and have had similar situations with this company. The charges go back to Expedia although Expedia isn't mentioned anywhere on the emails, credit card charges, etc. It has been 18 days since this happened with no resolution. My recommendation is ALWAYS confirm if you are speaking directly to the hotel, and if it is a reservation agency such as this one, DO NOT book through them. This company is untruthful and fraudulent. It's a shame. I would leave 0 stars, but it wouldn't allow me, which is why I left 1 star.

  Reservation Counter, LLC

  Date: 12/11/2023

  Thanks for bringing this to our attention, *******. We are sorry about your experience and for any inconvenience this caused you. Our escalations team is looking into this further. We will do our best to help you. Please feel free to also contact our escalations team at [email protected], Review Manager

• Review fromMark J

  Date: 12/07/2023

  1 star
  They never disclosed there was a mandatory fee of 15.99 when I made the reservation and canceled before 24 hours. Absolute junk they popped up first and made it seem like they were the actual hotel.

  Reservation Counter, LLC

  Date: 12/08/2023

  Thanks for your review, ****. We're sorry for any confusion or if the service fee was not disclosed to you. I will share your feedback with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromLyn M

  Date: 12/07/2023

  1 star
  Should be 0 stars. This business is a scam. They make it seem like you are on a hotels website, but charge a lot more than the hotel charges. I realized this as soon as I made a reservation and called the company to cancel and get a refund, but they still charged me $44 to cancel my reservation - minutes after I made it. This is completely unethical. I will call the hotel and tell them they should not do business with this company.

  Reservation Counter, LLC

  Date: 12/11/2023

  Thanks for bringing this to our attention, ***. I have our escalations team looking into this. We are sorry for any confusion between us and the hotel. We appreciate you booking with us. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromMargot z

  Date: 12/06/2023

  1 star
  What a SHADY SHADY Company. I called a Motel 6 in **** ******* **, 2 days ago to book a room in Feb 2024, I actually thought I was speaking to the front Desk, The CSR agent had a thick accent, and talked faster then me ( I live in NYC) My friend who lives in the springs said I booked the motel 6, I called the correct one the next day and spoke to a lovely gal, When I asked her to please cancel the other. She said she was not allowed ,and That I needed to call Expedia. ***. On to the Next call, I call Expedia, and they said this has nothing to do with then and gave me another #, ON to call # 3. I get another CSR , sounds like the same person I spoke to the day before, Very thick accent, would not tell me the name of his company, and very aggressive. Long story short he cancelled my booking, But said out right that they keep $ 15.99 as their fee. I lost it and hung up. After doing some digging, this company goes by many names and is based out UTAH. I have no issues if companies partners with others, But is a scam. The monies were back in my account today 12/6/2023, And I am now filling a claim with chase for $ 15.99, It's not the money, but the point of it , Shame on these poeple!

  Reservation Counter, LLC

  Date: 12/07/2023

  Thanks for bringing this to our attention, ******. We are sorry for any confusion between us and the hotel. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. I will share your feedback with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromPaula D

  Date: 11/28/2023

  1 star
  I would give 0 stars...unable. This company is a rip-off, I went to a particular hotel website and called the number that was listed for making reservations. I thought that I was speaking to a person who worked for that particular hotel. When my call was answered, the person answered and told me that yes, indeed, I was speaking to a reservation specialist for that hotel chain. I was told that the price for each night would be $160,00, but to check on a better price once I had arrived at the ************, fast forward to our arrival. We checked in later in the evening, and the person at the desk told me that it looked like the price had already been changed to $113.50/night. He also mentioned something about Expedia and that a Mastercard had been used to pay for the room. I told him that I was confused since I have NEVER gone through Expedia or any other third-party group to book rooms, and my card that I used was a ***** The next morning, when I spoke to the person at the desk, she told me the same thing about Expedia and the Mastercard. Your company fooled me into thinking that I had dialed the number for the hotel that I was trying to reach, charged $160/night for the room on my **** card, and then charged $113.50/night on a Mastercard for my stay. So, you made $46.50/night off my stay. I learned my ****** the hard way about making sure that I am talking to the right people when making a hotel reservation. The $182 that you made from my stay was a plus for you, but not for me. On top of that, I was charged a $15.99 fee. The bottom line is that I was tricked into using your company without my knowledge. I am not a rich person. I had to drive 12 hours one was to visit my mother. I did contact the hotel chain to make them aware of what had happened to me, Unfortunately, there was nothing that they could do to help me, and I understand that. I just don't understand how you can take pride in cheating money out of other people and are still able sleep at night.

  Reservation Counter, LLC

  Date: 11/30/2023

  *****, thanks for bringing this to our attention. I have shared your experience with our escalations team so we can look into this further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromDonna E

  Date: 11/06/2023

  1 star
  I made a reservation through your company for 1 person, 1 week. I was charged six times on my credit card. I contacted customer service about the problem before I even checked in at the property. I was told by your customer service department prove it. I was sent an email showing only the one charge for the agreed amount . Why did you charge my discover card five more times and won't admit a mistake was made. Listen to the original call, and contact the property and both would prove I only wanted one week for one person.***************************

  Reservation Counter, LLC

  Date: 11/08/2023

  Thanks for bringing this to our attention, *****. I will share your feedback with the customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager