Business Profile

Property Management

Bridge Property Management, L.C.

Headquarters

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Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

165 total complaints in the last 3 years.
46 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this afternoon i had a maintenance worker by the name of **** visit my home, he came to assist with mold in the bathroom .I let him in and we went to the bathroom where i explained that i was told by the maintenance supervisor , to spray bleach the night before their visit to assist in treatment .I did so last night for said visit today . i then went on to explain the maintenance supervisor advised me that they would be scraping off the caulk with mold and re-caulking the area when they did come to visit.unfortunately, the maintenance worker who came to visit my home today, explained that I did all I needed to do by spraying the bleach and he would not be doing anything but cleaning the filter that was in my bathroom.after again, explaining that thats not what I was told would be done , He then visually became irritated and told me that I was ******* him off. I angrily told him to leave my home and that we would be going to the office so i could complain. he told me to do what I want and that he would not going to the office.** Just as a side note , i asked the maintenance supervisor about the process of taking care of mold during a visit he made to do an inspection, what ive stated is what he advised me would be done .ive noticed recently that the employee who threatened me in my home was still moving around the neighborhood, so I went to the office to complain about why he was not let go from his position. They told me that they spoke to corporate, which I could not speak to the property manager, Manager, ****** ******* told me there was nothing she could do about my situation and the fact that I felt uncomfortable because he still worked here with my issue
Business Response
Date: 10/24/2024
To whom it may concern,

We are writing in response to complaint #********.
The resident originally entered the work order on 9/25/24. Prior to adding in the work order, the resident treated the area and caulking with bleach. When the tech arrived,there were no spots or discoloration on the caulking. He explained that this is the process he would have taken, and the discoloration is due to the water and humidity, which may recur, technician also began to tell the resident that he would be happy to change it, however it was not needed. At this point the resident was unhappy and demanded that the technician leave her apartment and go to the office, the technician told her she could come and speak to the manager. The resident came in and the Property manager apologized that she was uncomfortable and assured her that we would have a conversation with the technician.

On 10/17/24 the resident was in front of the office speaking to an office associate, when the technician was exiting the office to reply to another residents request, she pulled her vehicle behind his cart and would not allow him to leave. The technician came into the office, and she also refused to allow him to leave the office. The resident was adamant that the tech needs to be fired, and she must be notified.The property manager expressed to her that we could not discuss any actions taken with employees, this is confidential.
Following complaints made by this resident, I have spoken with the resident. We scheduled a time for the service request to be completed and this repair issue was resolved as of 10/22/24.

Thank you,

***** *******
Regional Manager
Customer Answer
Date: 10/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:09/27/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This place is wreck! I pay over 3k in bills monthly. The following has occurred;

Packages continuous being stolen.

Notices for late rent posted on my door when rent was free for the month or paid or not due at the time.

Management telling me how to speak out of my mouth!

Lack of follow up from senior management.

Apartment was not cleaned or prepared for move in! Pubic hairs, stained tubs, everything unsanitary!

Failure to make unit ADA complaint.

Carpets are beyond dirty and smells of dog urine and elevators!

Poor accounting practices!

Balcony structure unsafe!

Lack of empathy from employees regarding anything! And their thieves! Upper management is aware of them stealing and nothing has been done.
Business Response
Date: 10/24/2024
To whom it may concern,

We have been in constant communication with this resident. She had claimed that we did not take care of an ADA ******* made by her mother, who was a previous resident at the property. When asked to provide a copy of her *******, she responded by saying that it didnt matter because her mother did not live there anymore.

We have also been in contact with her regarding missing Amazon packages. She has emailed us 2 screenshots that, according to her, show that our staff has been removing her packages from the Amazon lockers. In both instances, this was not correct. In one instance, we had video of a family member removing the package. In the second case, it was a *** delivery signed with a name that does not belong to any of the team members at Stella.

The Regional Manager has spoken to her personally, as she claimed that she had several incomplete maintenance *******s. There are no pending maintenance *******s in the system, and she was asked to send an email with the list of alleged incomplete items. As of today, she has not submitted any list.

Finally, we have been advised by legal counsel to release her from her Lease without any penalties. A formal letter will be sent to her from our attorneys.

Sincerely,

**** ***** *********
Regional Property Manager
Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I woke up with the elevator leading to the front building broken. Having to take my dog to relieved himself and opted to use the back elevator which I stopped use due to the amount of hazardous glass in the ground. But hoping after I sent a pervious email about the glass…it would have been picked up. However, upon leaving the garage there entire ground is cover in glass. I was forced to lightly navigate the glass hoping that he or I since I had in sandals would get injured.

I believe this property is in violation of many health and hazard code (I’ve look a few up) and daily I am being effective. Living here has exasperated my medical condition and has caused harm to myself and my service animal.

I would like to speak to a representative at Bridge and would like for you to provide me with their contact number and or email please.

I have video and picture showing proof of what’s going on. Maybe others do not care but I do and it’s having an adverse effect on me and I’m am protected under the ADA law and I’m asking to a reasonable accommodation to be leased from this Lease effective immediately that I may find a more suitable home.

We’ve had to get on the elevators multiple times with pet waste and since we live on the top floor and due to injuries I’m unable to take stairs into the building. There is also poop in every section around the property which I’ve have video of. And there is constantly broken glass on ground on side B. Since I’ve been here I’ve been nauseous and disgusted by the smell and my living situation. I have sent photos of my concerns. I hope this can be resolved as soon as possible unless I would like to be released from my lease without penalty as it’s no fault of my own. Please respond within 5 business days. This is a serious health matter and it’s causing me a lot of distress, trauma, and anxiety which make me not want to leave my apartment due to the unsanitary and unsafe environment of this property.
Business Response
Date: 09/11/2024
I would be happy to help, unfortunately on my end the address is coming back blank.
Please let us know the property in question so we can get with somebody to dig into this.
Business Response
Date: 09/20/2024
This has been taken care of.
Customer Answer
Date: 09/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22260662, and find that this resolution is satisfactory to me.

Sincerely,

Carmen Foster
Initial Complaint
Date:09/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied on 7/24/24. Move in was 8/5/24. Signed for a holding deposit of $300 to be taken. $500 was taken without notice. I signed a lease for move in of 9/5/24.
On 9/4, after signing lease #1 of 3, I am contacted that the unit 355 is not ready (2 days before scheduled move in).
Offered another unit 177. Sent another lease #2, with incorrect pricing.
Sent a third lease, lease states that I paid $500 and my monthly rent is 2072.00.
Then, I was copied on an email from the assistant manager asking if "they wanted me to live there" bc my girlfriend posted a very truthful review. Manager sent an apology.
Pick up keys on 9/5/24.
An array of issues are found including, washer flooding 2 rooms, dryer and toilet being inoperable. Stove has 2 working eyes. Unit was not cleaned. Feces collected inside one working toilet. Screens not on the windows. Contacted office and was told maintenance would be by on 9/6/24. Maintenance has not been by as of 9/8/24. The parking lot is covered in trash. Law enforcement has been here a total of 5 times in 4 days. I saw an officer retrieving bullet casings from management the day that I applied.
Furthermore, my rent reflects an increase to 2231.00 when I agreed (and it's stated) that I would pay 2072.00 monthly.
Lastly, my final lease has been yet again "regenerated" to add that I agreed to pay a $500 holding fee. I agreed to pay $300. WRONG. $500 was taken without my consent. I still do not have a completed, signed lease. I am not willing to sign the latest version.
I am asking that I be refunded the amount that I paid to move in $1845.00. I will return keys. I have not resided in the unit a single day. Since there is no completed lease in place, it won't need to be broken. If this cannot take place, I will be joining in the many lawsuits pending against BPM.
Business Response
Date: 09/11/2024
Dear Better Business
Bureau,

I am writing in
response to an unfortunate situation concerning a resident who has
encountered significant difficulties during their move-in process that has left
them quite upset.
The resident in question
has expressed frustration with the overall experience, citing delays and
miscommunication that have led to an unsatisfactory transition to their new
home. In light of these challenges, they believe it is only fair to request a
reimbursement of their move-in funds. As management, we take full
responsibility for this matter and have opted to give a full refund of
move-in funds in addition to their holding deposit.
We understand how
frustrating situations like these can be, and we are diligently working to get
this matter resolved. It is always our goal to provide a smooth and
enjoyable experience for our residents, and it deeply concerns us that we fell
short in this instance.
Please rest assured that
we are taking steps to ensure that this issue is addressed promptly and that
similar incidents are prevented in the future.

Thank you,

Nikki W***
Regional Manager
Initial Complaint
Date:09/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I turned in my keys on 7/11/24. Property manager was *******, management company was ** ****. Apparently management changed on 7/12/24. ******* told me I would receive my refund within 14 days. After 3 weeks I stopped by the office to see why I hadn't received my refund yet. At that time I found out the management had changed. ***, who had worked for ** **** and now working for Bridge, explained about the transition. She looked up my account and said I would be receiving check from Bridge Property Management. She said they sent it to my previous address even though I provided my present address to *******. Since I provided forwarding address to ****, I should have still received it. I gave *** my new address, in case they received the check in office or corporate asked about it. About a week later I received a notification from Package Valet saying I had a package. I stopped by the office and again spoke to ***. We checked Package Valet and the package was for the new tenant. This was a Saturday. At that time she told me that she had given info to ******* *****, who is the present manager. I stopped by the office on that following Tuesday, 8/13. Spoke with her. She said check was sent to old address. Since I hadn't received it yet, I suggested she put stop payment and send new check to my present address. Apparently *** hadn't provided her my address info, so I gave again. *** said I would receive in 7-14 days. On 8/21 I sent email stating I hadn't received yet and if I didn't receive by 8/27, I might be on sidewalk outside of property picketing. Apparently she took that as a threat, as she relayed to me in a voicemail. On 8/28 I sent email asking for contact information on escalation center or for her to forward my email information to her boss or escalation center. Today is 9/4. Still have not received check or contacted by property management.
Business Response
Date: 09/06/2024
This is not a property that Bridge Property Management out of ************** manages.
Customer Answer
Date: 09/06/2024

Complaint: 22239649

I am rejecting this response Address in *****************************************************************************************************************************; 85305. Manager is ******* *****. Bridge Property Management took ownership 1 day after I moved out per ***. I expect to receive my complete Key and Security back, minus water billed after moving. My present address is ***************************************************; 85305. Given the time and aggravation this has been, I expect refund be sent via overnight delivery.

Sincerely,

**** Ann *****
Business Response
Date: 09/13/2024
Our ** team has mailed this check out.
Customer Answer
Date: 09/23/2024

Complaint: 22239649

I am rejecting this response because: I received a check on 9/12, in the amount of $385.38, not $600, which was the deposit, no explanation of deductions. I sent an email to ******* ****, the property manager, advising her of the state statute regarding security deposits. The statute is article *******, in particular subsection D & E. Those subsections advise of time frames for refund and itemized deductions, and penalty for property management if not complied with. I am waiting for response before proceeding with any further action.

Sincerely,

**** Ann *****
Initial Complaint
Date:08/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently a resident at ****************************** (*******************************************************************************, living with my two roommates, ********************************* and ***************************. On 07/15/2024, there was a fire in the apartment right underneath me (2036). 3 people were found murdered due to a drug deal gone wrong. After living right above the incident and hearing banging and screaming and connecting that we heard a murder, we have been severely impacted mentally and feel unsafe living here any longer. On 08/07/24, we brought our struggles to Array Management, and they allowed us to transfer to another unit right next to our current building. Transferring to a building right next to the one where all this happened didn't seem like *****'s management cared for the mental state of their residents. They would have waived the transfer fees, though, the apartment that we would transfer to would go up in rent each month which was out of our budget, in addition to extending our lease to a full term. We had to break our lease and pay in full ($5,354.38) to do so as our apartment management was not understanding we did not feel safe here at all. As a complex, they are committed to the safety and well-being of their tenants. I feel as though Array Management is taking advantage of the circumstances to get more money.
Business Response
Date: 08/27/2024
Here is a timeline of events and the response that I am sending to the Better Business Bureau of how the onsite manager addressed these residents due to the death of three individuals below them. This was an isolated incident that was from a drug deal gone wrong and the two suspects have been caught and arrested.

Fire accrued in unit below them on July 15th at 6am,fire was contained to unit 2036 only, minimal smoke did initially go into units 1036, 3036 and 2041.

7.15.24- **** the site manager left a message for ******* regarding smoke in her unit due to fire in below unit #****A. Let her know restoration company (Titan) will be out around 10am to assess her unit on 7/16.Note: Resident called back later in afternoon. Informed manager there was very little smoke smell and PTE for Titan.

At the time of the call **** did speak to the residents and they were not aware of the incident below them, however once they found out they said they noticed their floor was warm.

7-16-24- Titan (restoration company) went into unit- no need for air machine. No smell in unit so nothing is needed to air out unit.

8-7-24 (25 days later)- ****/Manager spoke with residents in office. Discussed lease break and possible transfer to another unit away from A side and building 8. **** approving the transfer. ****** assisted residents in finding a new unit. The transfer fee was offered to be waived per ****,but they are required to pay all customary costs. They were notified that we would need a notice to vacate to transfer from one unit to another and that their current concession (resident is using upfront credit monthly to amortized over the term of their lease) would not apply to new unit. They were given an NTV to return no later than 8/13 if they would like 2041A. Residents want the same unit size- that is the only one available now.

8/13/24- Residents spoke with *******- decided to break lease instead. They paid the buy-out fee and gave their notice to vacate. Residents paid the lease buy-out and concession $5149.78 on 8/14/2024 and they are scheduled to move out date is 9/30/24.

8/25/24- An email was sent to Bridge Property Management about these individuals wanting to break their lease due to now feeling unsafe in their home due to the incident below them that happened ***************************************************************************************************************************************************************** the downstairs unit. Once **** the site manager received this complaint, she called the resident to further discuss, and they stated the still wanted to break their lease even though **** gave them additional options to be to transfer into different units however they declined. She also spoke with them about the fact that they now are stating they could hear these noises and asked why they had not brought them up prior and they said they did not think to do so.

While this incident was an isolated incident, and we understand how this could be unsettling to some individuals to live near this unit we would still like to try and make this situation a good one by working with these residents by giving them the option to transfer into a different unit that they chose and waive the cost to transfer. If this is still not an option for them,they we are willing to reduce the 60-day notice to a 30-Day notice however they would need to confirm if they want to do this and we are willing to split the cost of the lease buy out which has already been paid and we can apply this to the Septembers rent and if there is a refund due at move out this will be processed in the standard move out process. If they agree to either of these options than we can have our attorney prepare a mutual recission for them to sign prior to move out. If they chose not to change the terms that they have already agreed to then a mutual recession is not necessary.
Initial Complaint
Date:08/16/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Bridge property management llc. I do not have a contract Bridge property management, they did not provide me with the original contract as requested
Business Response
Date: 08/19/2024
Hi,
I am unable to assist as there is no property name listed.
Thank you,
***************************
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 12, 2024 I drafted my notice to vacate letter and walked the letter into the leasing office at *********** at ***********. I was given a notice to vacate form from the office staff at that time and was told to sign it and bring it into the office on the day that I move out. On May 29, 2024 I made a casual visit to the leasing office to inquire about my last month and the final expenses I would incur. This is when I was informed that my notice to vacate letter was not in the system and nowhere to be found, according to ***** who was sitting on the left side of the leasing office. I was informed by ***** that on the day I turned in my notice to vacate letter, there must have been a temporary staff admin that was filling in and had no ideawhat they were doing. After further conversation with ****, and showing her in an email the draft of my notice to vacate dated April 12, 2024 she informed me that she would speak to ***************************** and see what could be done. ***** came back out to the main leasing office area and informed me that although ****** does not normally do this, she would honor my notice to vacate letter dated April 12, 2024. I was then given another notice to vacate form from your office and told that everything would be documented in my electronic file. On July 5, 2024 I moved out. On July 22, 2024, ******************************** informed me of my final expenses and to my surprise an early termination fee of $1409 was applied. We conversed on the phone and I explained to her the situation mentioned above. She advised me that she would have to speak to ***** to confirm the events that took place. On July 24, 2024 she admitted that ***** stated that there were insufficiencies in the documentation in my file and further notes should have been added. And although these deficiencies are made aware by her and *****, I am still being held responsible for this fee. I did everything in my power to avoid this fee and due to bad administration I am paying for it.
Business Response
Date: 08/07/2024
After further review, we were able to determine that sufficient notice was given and the insufficient notice penalty has been adjusted off the account. Additionally, we contacted ************ and advised her of this adjustment to her account and this item has now been resolved.

*******************
Regional Manager
Customer Answer
Date: 08/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to Mr. **** for restoring my faith in your company.

Sincerely,

*****************
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a resident at the Bridge Property Management owned Property "The District at ***********" located at *************************************** for a year. My ceiling has been leaking for the past 4 months and it has been extremely upsetting. I first reported this issue to maintenance through the portal on April 24th, 2024. I both called and visited the office repeatedly to stress the urgency of the matter, but maintenance did not show up until May 5th to fix the issue (which supposedly was due to the ** condensation line and/or drainage tray). A few weeks after this first occurrence, it started to leak again. This time, however, the area underneath my bathroom sink was also leaking due to the maintenance done to "fix" this previously. I reported this issue directly to the office in person and they told me maintenance would be over to fix it ASAP. When they showed up, they told me they didn't see active dripping so they couldn't do anything. Maintainence gave me a direct number and told me to call him if it started dripping again so they could come see.It, of course, continued to leak and I called. They stopped by and attempted to fix the issue for the 3rd time. My sink has at least finally stopped leaking, but on July 8th my ceiling was leaking yet again (this is the 4th occurrence). I submitted a maintenance request in the portal and went to the office to advise them. The front desk assured me they would be over ASAP. They have still not come to fix the issue and it is still leaking to this day.I emailed the property manager ***************** on July 8th about all of this and he has not responded to me.This is extremely frustrating and the water leak has damaged my $1200 table. I'm very upset with this whole experience and at a loss for what to do since it seems this will never be fixed and now I have a ruined table.
Business Response
Date: 08/06/2024
Hi Aiden,
Thank you for providing us with a description of your concerns. After further investigation, we were able to determine that while there were, unfortunately, work orders for your home, the issues that occurred were not reoccurring issues but issues that needed a different remedy on each occasion. To our understanding, a vendor also came out on 8/2 for an additional evaluation. They were able to perform additional preventative repairs to hopefully avoid this situation moving forward.

Regarding potential damages to personal items, we recommend contacting your renter's insurance provider for a claim. We are unable to reimburse you for personal damages.
We apologize for any inconvenience this may have caused you.If you are still experiencing issues, please do not hesitate to contact the regional manager directly at ***********************************************.

Thank you,
Customer Answer
Date: 08/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
iv lived here since 2016 the apartment is so rundown they raise the rent my children and i have been sick and iv lost work because of it they never come fix anything ac breaks black mold they refuse to give me a new unit with out more money or relocate us im going broke and living in h*** they are rude they do not correct anything i know my human rights are being violated
Business Response
Date: 08/08/2024
To whom it may concern,

I'm writing in response to the complaint submitted by ********************* regarding the condition of their apartment concerns about responsiveness our management team at Peaks on 4th.

First, we take all resident concerns very seriously and committed to providing a safe and comfortable living environment for all our residents. We regret that ****** feels their concerns have not been adequately addressed. We value their feedback We'd like to take this opportunity to clarify the situation and outline the steps we have taken to resolve their issues.

The resident entered a work order on May 8th at 3:25 pm. Upon receiving the complaint, our maintenance team conducted a thorough inspection of the apartment on May 9th and completed the repairs needed. The caulking in the tub was addressed but the tub needs to be cleaned by the residents on a regular basis to prevent any issues.
We have no record of an a/c not working report from this resident this year. There were two work orders placed for heat back in December and both were addressed and repair with in 24 hours of the submitted work request. Of the different work orders submitted since end of last year all were completed with in 24 hours of the request minus two which a vendor was schedule to repair and completed within a reasonable time.

We are committed to ensuring that all of our residents have a positive living experience. We did address the residents concerns immediately; however, the resident did request to transfer onsite to a different unit. The unit requested is not similar to their current unit and they requested an upgraded unit, which is a higher rent amount. If the resident wishes to transfer to a like unit we are willing to accommodate which was explained to the resident.

If there are any further issues or if ****** would like to discuss their concerns in more detail, we encourage them to contract our office directly. We are dedicated to resolving their concerns amicably and ensuring that our residents feel heard and respected.

Thank you for brining this matter to our attention. We appreciate your assistance in facilitating this communication.
*****************************
Regional Manager
Customer Answer
Date: 08/08/2024

Complaint: 21940526

I am rejecting this response because:
It is not true this apartment is run down to the leaking ciling. Filthy carpets and ac broke 4 times this summer alone Black mold I took over a lease so this was a run down apparat ment they keep raising are rent knowing we are low income family the tub was not token care of or the bugs and. Hornets nest on patio I dont appreciate the gas lighting and the bis only covering there butts and not caring for there dedicated residents it is untollarable
Sincerely,

*********************
Business Response
Date: 08/09/2024
The on-site team has worked tirelessly to rectify all issues ************ has brought to their attention and we have done everything in our power to resolve her unit concerns. ************ is trying to be transferred to a new remodel unit at the same rate which, due to fair housing regulations, we are unable to appease her with this request. At this point we are offering 3 options to resolve this complaint: first option: to renew in her current unit, second option:transfer to a new unit with the transfer fee waived, third option: provide us with a notice to vacate.

Thank you,
*****************************
Regional Manager

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Bridge Property Management, L.C. is NOT a BBB Accredited Business.