Reviews
This profile includes reviews for doTERRA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromKatie D
Date: 02/02/2023
1 starKatie D
Date: 02/02/2023
To terminate your account you have to PRINT out a form and then take a PHOTO of it and e-mail it to them. WHO OWNS A PRINTER IN THE **** OF OUR LORD AND SAVIOR 2023???? My only option at this point is to cancel my credit card!!!!
doTERRA
Date: 11/08/2023
*****, thank you for sharing your feedback regarding the process of terminating an account. We sincerely apologize for the frustration you have experienced. The Voluntary Termination Form can be sent by email to our Placements team with an electronic signature attached. We appreciate your suggestions and will make sure to leave customer feedback regarding this process to our management.Review fromAlex L
Date: 10/19/2022
1 starAlex L
Date: 10/19/2022
These people are CROOKS!!I cancelled my membership in 2018. Nearly 4 years later, and after no contact during that time, they debited an order valued at over AU$300 from my account! I immediately questioned the unauthorised transaction and demanded it be refunded immediately. I was told they were unable to refund and the good had already been dispatched but they apologised for the occurrence. I was assured that once I had received the tracking info, to advise them and they would issue a return slip for me to post back the package and I would then be refunded.I NEVER HEARD BACK FROM THEM WITH A RETURN SLIP!!! Despite my follow-up!Instead, I left the package unopened and with a marker pen I wrote 'return to sender' and posted it back.I STILL HAVE NOT HEARD ANYTHING OR RECEIVED A REFUND!The **************************** August and it is now mid-October.doTERRA
Date: 11/08/2023
Thank you for sharing your experience with doTERRA. We apologize for the issues you have experienced regarding your account. We will make sure to investigate this on your account to ensure you have been properly served. We suggest you reach out to our member services team to inquire on the status of your refund.Review fromChristine A
Date: 09/17/2022
1 starChristine A
Date: 09/17/2022
Horrible customer service. For the past few months, every time I try to text their chat line I get this message texted back:We are currently closed. For ** English M-F 8am-10pm ******** 9am-2pm MT.Actualmente estamos cerrados. Para los ******. De lunes a viernes de 8 a.m. a 6 p.m. MT y sbados de 9 a.m. a 2 p.m. MT.I get this message WHEN THEY ARE OPEN!!!! They don't care about their customers enough to actually answer their text line. It's not professional at all. I have had numerous employees tell me they'll look into it when calling or doing the online chat, but obviously no one does.doTERRA
Date: 11/08/2023
Thank you for making us aware of your experience, *********. We apologize for the inconvenience of not being able to text in. We will make sure to forward this experience onto our management, so they are aware of your situation. If you have any further issues, and cannot text in for the time being, please do not hesitate to email ********************************** or call ****** Services at **************.
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