Reviews
This profile includes reviews for doTERRA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromLeah S
Date: 03/11/2025
5 starsLeah S
Date: 03/11/2025
doTERRA's oils, while pricy, are exactly what you pay for. Pure and potent. I like that the company is very transparent about where their oils are sourced from and how they are tested. Third party testing (including testing unsolicited by doTERRA) has proven over and over that their oils are not adulterated and what they claim. Multiple peer reviewed studies in medical journals should also be taken into consideration when determining the truth of their claims. Everytime I have called customer service I have received an answer immediately and never received the run around. One should also note that doTERRA oils are ONLY sold on doTERRA's website. Anyone buying oils elsewhere online (like ******) are buying fake or adulterated products as those do NOT come directly from the company.
doTERRA
Date: 03/13/2025
Thank you so much for your thoughtful review! We're grateful to hear that you've had positive experiences with our products and with our customer service team. We take pride in the rigorous third-party testing that our oils undergo, ensuring that they are free from adulteration and meet the highest standards of quality by being Certified Pure Tested Grade.
We also strive to provide prompt and helpful responses to all inquiries, and it's gratifying to know that our efforts are making a difference. Thank you once again for your support and for sharing your experience with us. We look forward to continuing to provide you with the highest quality essential oils. We encourage you to keep reaching out to *************** for any of your questions, feedback, or concerns.
Review fromRobin R
Date: 11/30/2024
1 starRobin R
Date: 11/30/2024
I have tried for many years to cancel my LRP can never get a resolution cant even get into my account and they still try to charge my cc every month and sometimes are able to. Thievery!doTERRA
Date: 12/11/2024
Thanks for sharing your concerns regarding the Loyalty Rewards Program on your account. Our records indicate that a *********** agent was able to cancel your monthly order on November 30 after receiving your email to cancel. If you continue to have any further issues, we urge you to contact *************** as soon as possible.Review fromBonnie C
Date: 11/25/2024
1 starBonnie C
Date: 11/25/2024
They do not stand behind their products. The defuser is very cheap as in plastic.Tthe oils had expired date ! My husband said they had a chemical smell... YOU DO NOT get what you PAY for .doTERRA
Date: 12/11/2024
Thank you for your feedback on your experience with doTERRA. We acknowledge your concerns and appreciate the time you have taken to share your thoughts with us. Your feedback is invaluable and helps us continue to improve our products and services. We are committed to addressing the issues you have raised and ensuring that our customers have the best possible experience. This experience is not what we would like for you. At doTERRA, our oils have a very extended shelf life and should not be expired when sent to customers in their orders. We suggest you contact our *********** so we can get you a replacement order with new products. We also suggest making sure you order directly from **************************.Review fromJacqueline A
Date: 11/23/2024
1 starJacqueline A
Date: 11/23/2024
The products are wonderful, but the website has glitches & you end up signing up for more than you wanted. Plus, when you have trouble with a product, you get the run around. I deeply regret buying into all their marketing tricks. Too bad because their products are actually good...if you can get them.doTERRA
Date: 12/11/2024
We are appreciative of your feedback regarding the doTERRA website and products. We have significant changes on the horizon to improve these aspects. Your feedback about our products is invaluable and will be shared with the relevant teams to ensure continuous improvement.
If you have any questions or need more assistance regarding products and the website, please contact our ************ Your feedback is instrumental in helping us grow. We appreciate your insights as a customer of **********************.Review fromPamela R
Date: 11/07/2024
5 starsPamela R
Date: 11/07/2024
The quality of the products is outstanding! The service is amazing. Absolutely love the ***************** Anytime Ive had a question or concern, I have called in and talk to a human! I will never buy essential oils from any place other than doTERRA!doTERRA
Date: 11/14/2024
We appreciate you leaving a review on your doTERRA experience. We strive to offer superior customer service, whether youre emailing in, using the chat or SMS option, or giving us a call. One of doTERRAs Core Values is to be customer obsessed, which means we strive to do our best in making sure our customers, leaders, and employees are being taken care of with the utmost care. If you ever have any feedback for us on how we can improve, please let us know. You are more than welcome to reach out to *************** with your feedback, and they will be sure to pass that along to our management.Review fromDeanne P
Date: 10/05/2024
1 starDeanne P
Date: 10/05/2024
Literally impossible to cancel their loyalty rewards program that automatically charges your credit card. Contact phone number never rings only getting a continuous busy signal and the live chat, option, no one pops up to chat with. Isnt this considered fraudulent?doTERRA
Date: 10/23/2024
We are sorry to hear about your experience with contacting **************** We are committed to making sure your concerns are resolved. We have forwarded your feedback to *********************** and our records indicate that your monthly order has since been cancelled. If you experience any further issues, you are welcome to email us at *********************************** A trained agent will work with you to resolve any concerns on your account.Review fromKathy B
Date: 10/05/2024
5 starsKathy B
Date: 10/05/2024
The purest most effective oils in the world. I would never consider using another essential oil. **************** has always been extremely helpful and polite. I have every confidence in doTERRA. They are and always will be #1.doTERRA
Date: 10/23/2024
We appreciate your feedback as a crucial customer at **********************. Our ********************** customers, members, and leaders are like a family. We want to create a healthy life balance for our members especially as they commit to building a business or sharing our products. If you ever have any feedback about how we can improve, we encourage you to reach out to Member Services.Review fromKenneth O
Date: 10/04/2024
2 starsKenneth O
Date: 10/04/2024
Good products but very poor customer service. We placed our order to be brought out curb side, and received confirmation. After waiting 20min we went in and the order was sitting on the shelf. We ordered 2 of a product that they are out of and will have to ship later. We were planning to give one as a gift but they refused to ship to 2 addresses, leaving the additional cost of shipping the 2nd to us. Good customer service would split the shipment because of their inability to fill the order at the time.doTERRA
Date: 10/23/2024
We thank you for leaving your feedback about your experience at our curbside pickup. We are committed to resolving any issues that may have arisen with your orders. Your feedback has been forwarded to management in the *************** We encourage you to reach out to *************** to further resolve your concerns.Review fromSilva K
Date: 11/14/2023
1 starSilva K
Date: 11/14/2023
I cancelled my convention registration but never got a reply or refund.doTERRA
Date: 02/21/2024
We apologize for any frustration you have experienced with a refund. We have had management look into your case and previous contacts you have had with doTERRA, and have found that a refund has been issued. Refunds can take anywhere from 3 to 30 business days. We strongly recommend you contact your bank about this refund or call ****** Services who can further assist.Review fromSabine S
Date: 11/14/2023
1 starSabine S
Date: 11/14/2023
I actually wrote a 5 star review for one of the oils on amazon. But knowing that the lemon oil has helped my flea bites is nothing they want to associate with. Good lemon oil, aweful customer service, customer appreciation.doTERRA
Date: 02/21/2024
We are glad to hear about your experience with the doTERRA ********* and how it has benefited your personal life. Our products are not intended to diagnose, treat, cure, or prevent any disease or ailment. If you ever have any questions about how you can talk about our products or share them with others, we recommend you reach out to our Compliance or ****** Services team at doTERRA.
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