Reviews
This profile includes reviews for doTERRA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 24 Customer Reviews
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Review fromCindi W
Date: 10/02/2023
1 starI've been using doTERRA oils for years.I ordered Sandalwood a couple of months ago and when I opened it nothing came out.Not happy about that It wasn't cheap either.
doTERRA
Date: 11/15/2023
Thank you for letting us know about your recent experience with your doTERRAs *************** We recommend reaching out to our *************************** so we can make this right for you.Review fromB. G
Date: 09/27/2023
1 starI was just on hold with doTerra again for 50 minutes. (So far 3 hours over a 3 day period.) When they make mistakes, their easy solution is to issue reward points. Points don't fix the systemic problems for customers.I have an upcoming Loyalty Rewards Order that I wanted to pause until the major problems are resolved. DoTerra said it will cost me 195 points to pause the account.Their systems, procedures, and CSR's have declined in recent years. For the cost of the product, the drop in shipping points earned and the drop in point value point credits is making this company as unattractive to do business with as it's competitor.It does not look like they will refund my money for the mistakes that they made. If they do refund it, it will take 90 days. Meanwhile, they have my funds to hold onto and deposit to collect interest on. This is another aspect of bad business.doTERRA
Date: 11/08/2023
We sincerely appreciate you taking the time to send us your feedback. We are always looking for ways to improve and progress, and we appreciate the feedback we receive from our customers. I have submitted your feedback to be reviewed by the appropriate team. We want to assure you that all recommendations are taken into consideration when reviewing possible changes to better meet the needs of our members, like the Loyalty Rewards Program and procedures. We want to thank you again for your time and ideas and encourage you to send us further suggestions or feedback you might have in the future by contacting Member Services.Review fromdee s
Date: 03/24/2023
1 starcheap customer service. i expected superior customer service. i was lied to about a refund by three agents. after 21 days, i finally got someone who checked and noted my refunded wasnt processed. i have had several encounters with customer service and only one decent experience. doterra doesnt deserve loyalty! sub par service. i wont make another purchase from doterra.doTERRA
Date: 11/08/2023
We thank you for your feedback, ***. At doTERRA, one of our core values is to "Be Customer Obsessed." We strive to make sure each one of our customers is taken care of. We have passed your feedback onto management to ensure that we are staying in alignment with our core values.Review fromBarbara C
Date: 02/23/2023
1 starIn December 2022 I notified doTerra by email that I had ingested an oil that was packaged as lemon but clearly was not lemon. It had a pungent taste! I expressed a concern because I was not aware of what my daughter and myself had unknowingly ingested! I was offered a replaced bottle of lemon oil! I declined the offer! Upon another attempt to resolve the issue, doTerra asked that I submit the batch number to allow them to do further investigation! I immediately emailed a screenshot of the base of bottle! To date, I have not received a response. I last contacted doTerra in late November to notify them that if there was no resolve by January 31, that I would send a sample out to a lab to have tested! Again, no response nor follow up! Not all of doTerra oils are to be ingested! I felt that they have a responsibility to me as a customer to show some concern for the safety of their oils shipped out to customers. I am still baffled!doTERRA
Date: 11/08/2023
*******, we are so sorry to hear about your experience with this. We definitely understand how frustrating this can be. We want to do everything we can to help you make this a better experience. We take these situations very seriously, and strongly urge you to reach out to ****** Services through email ************************************* chat on our website, or phones ***************), so that you can work with a specifically trained agent to help evaluate and document what happened with your Lemon oil.Review fromKatie D
Date: 02/02/2023
1 starTo terminate your account you have to PRINT out a form and then take a PHOTO of it and e-mail it to them. WHO OWNS A PRINTER IN THE **** OF OUR LORD AND SAVIOR 2023???? My only option at this point is to cancel my credit card!!!!doTERRA
Date: 11/08/2023
*****, thank you for sharing your feedback regarding the process of terminating an account. We sincerely apologize for the frustration you have experienced. The Voluntary Termination Form can be sent by email to our Placements team with an electronic signature attached. We appreciate your suggestions and will make sure to leave customer feedback regarding this process to our management.Review fromAlex L
Date: 10/19/2022
1 starThese people are CROOKS!!I cancelled my membership in 2018. Nearly 4 years later, and after no contact during that time, they debited an order valued at over AU$300 from my account! I immediately questioned the unauthorised transaction and demanded it be refunded immediately. I was told they were unable to refund and the good had already been dispatched but they apologised for the occurrence. I was assured that once I had received the tracking info, to advise them and they would issue a return slip for me to post back the package and I would then be refunded.I NEVER HEARD BACK FROM THEM WITH A RETURN SLIP!!! Despite my follow-up!Instead, I left the package unopened and with a marker pen I wrote 'return to sender' and posted it back.I STILL HAVE NOT HEARD ANYTHING OR RECEIVED A REFUND!The **************************** August and it is now mid-October.doTERRA
Date: 11/08/2023
Thank you for sharing your experience with doTERRA. We apologize for the issues you have experienced regarding your account. We will make sure to investigate this on your account to ensure you have been properly served. We suggest you reach out to our member services team to inquire on the status of your refund.
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