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          The Spa Dr., LLC has 1 locations, listed below.

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            Business ProfileThe Spa Dr., LLC

            Vitamins and Supplements

            Contact Information

            PO Box 981352

            Park City, UT 84098-1352

            Visit Website
            (866) 377-4404

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            PO Box 981352, Park City, UT 84098-1352
            BBB File Opened:
            9/7/2018
            Years in Business:
            8
            Business Started:
            7/9/2015
            Business Started Locally:
            7/9/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Spa Dr
            Business Management
            • Trevor Holly Cates, Manager
            Contact Information

            Customer Contact

            • Trevor Holly Cates, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/17/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            April 16th I received an email stating a shipment was on its way from the Spa Dr, with whom I had not placed a second order. I looked into it, and realized they had put me on a subscription which I had never authorized. I immediately cancelled it and I called the company to tell them to refund my account the $79.99 and cancel the order that they had processed without my consent. They then proceeded to tell me how I was outside of the 30 day original purchase window to receive a refund. The company used tricky and misleading business practices as the original advertisement from social media claimed you could try this product risk free for the $39.99 I was willing to pay for the first order. Nowhere did it state you would be signed up for an automatically recurring $79.99 to keep getting sent products. All I need is a paid postage stamp to return this product when it arrives and refund sent to my original payment.
            Read More
            Read 4 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christopher W

            04/03/2024

            This company preys on the elderly and has them sign up for a membership when they think they are just getting samples in the mail. This has continued to happed even after I discussed the cancellation from months back and credited back one month and then started back up again. These companies need to be penalized and fined for their actions.

            The Spa Dr., LLC Response

            05/06/2024

            Hi ***********, We've checked the conversation history and we didn't received any contacts from November about the cancellation of the subscription. We received the refund request for 3 months this April. Although, it's already beyond the policy, we still provided a 50% refund of the 3 recurring orders.Please let us know how we can assist you further. Thank you!
            Read 4 More Customer Reviews

            Local BBB

            BBB Mountain West

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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