Reviews

This profile includes reviews for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 17 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
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  Saela Pest Control

  372 Mountain View Rd Unit 15 Berthoud, CO 80513

  
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  Saela Pest Control

  542 Haggard St STE 507 Plano, TX 75074

  
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  Saela Pest Control

  16099 N Franklin Blvd Ste 1 Nampa, ID 83687

  
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  Saela Pest Control

  2070 N Redwood Rd Unit 33 Salt Lake City, UT 84116

  

Review Details

• Review fromCherie A

  Date: 04/20/2023

  1 star
  Never use this company! Their employee showed up at my house and never got out of his truck to do the service. He sat there for 15 minutes and then drove away but he made sure to charge my card. Absolute fraud.

• Review fromZondra H

  Date: 04/17/2023

  1 star
  A representative of the company came to my home and started spraying for insects. I called the company the next day to confirm that my contract had ended and that my original concern was asking the service to kill a rat infestation. On 4/10 the rat concern was not addressed. I requested a refund of the $129.00 and a removal of the rat traps on my property. I was assured both would be done. A few days later I noted the $129.00 had been taken from my checking account. A few days later I got an email from the company asking me to address my concerns. I did so that day via email. On 4/17 I called the company and spoke with ******* who stated my call was being transferred to the customer ********************** department. That connection ended. I called back and spoke to ****** who stated he had to review the concerns and if we got disconnected he would call back. After 7 minutes the call was disconnected. I am a 71 year old living on Social Security. $129.00 is a lot of money to me. The rat traps remain littering my property and I remain dissatisfied with the customer ********************** and appalling policies of this company.

• Review fromThomas Z

  Date: 04/14/2023

  1 star
  You cannot trust these people. They guaranteed me that they would get rid of my vol issue. Not only did they not get rid of it, it is SIGNIFICANTLY worse than it was b4 they came out. My entire front yard has been destroyed. Now I have to get a landscaper to come out and fix it. It's going to cost my thousands of dollars. And worse yet, they simply DO NOT CARE.

• Review fromRon T

  Date: 04/02/2023

  1 star
  I signed a contract with these guys after my wife was bit by a Black Widow Spider and sent to the hospital. The tech they sent out said black widows do not live in ******** and argued with my wife. The next visit the tech never called or let us know he was going to visit our home, which it states in the contract they will notify us when they arrive. The tech only sprayed outside the house. This continued until December. The tech come out was very rude to my wife to the point she called me to come home when he was around. On top of it we had 14 of snow and he sprayed the snow and tried to charge me $119.99. He never once asked to come inside to spray like we hired them to do. I have called and complained to the management. They think that by them releasing the contract I need to still pay them $119.99 for a service that was not applied right or done per our contract. When you spray the snow and the snow melts the chemical is carried away. They are telling me that the chemical stays put even in snow. The service was not applied right and they did not spray inside the home.

• Review fromShauna P

  Date: 03/14/2023

  1 star
  I canceled my service months ago and I received a text today stating they would be coming to my home for a scheduled service. I told them I canceled and to quit bothering me. They keep telling me that I need to have a verbal conversation to cancel (which again, I did months ago). This is the WORST company I have EVER dealt with. Don't sign a contract....they will harass and bother you until you will want to throw you phone out the window!!!!!!

• Review fromSamith D

  Date: 03/11/2023

  1 star
  Since I sign contract.. I alway have bad experience with them all the times..their dont communication with me what I gonna be charge..I told them take my card out the system their still charge without let me know how much gonna..today I call the company to cancel my appt..the people still come to my property .their try tell I misunderstood the contract..I already told company I don't want no one be on my property without my present..they still do any..I just want speak my mind this company is negative and bad service all above I tell friends I put review on other websites dont use the services..I feel unsatisfied with the services today..

• Review fromEdwin Q

  Date: 03/05/2023

  1 star
  Without EVER requesting, consenting, or interacting with this company by phone, mail, email, or in person, a technician from Saela (formerly Edge), was caught 1-24-2023 wiping down and spraying the outside of my house with a chemical... in the middle of WINTER when there are NO INSECTS. I confronted the guy, and he told me he had a service order. As I videoed him on my phone, I told him he was lying and this was all a scam, ... to perform work I never requested and then bill me later somehow. I never ever made a service request or ever contacted this company. I repeatedly told him this was a scam and to get off my property, and that I would call the police. The police came, but he already left. Next, I called Saela three separate times and spoke to three different managers, two times on 1-24-2023, and once on 1-25-2023. I wanted to know how they got a service request, and to make sure I wasn't going to be billed for anything. First manager said there was nothing in their system for my address, and didn't know why someone came to my home. Second manager also didn't know what was going on, and said he would relay my information and complaint to the branch manager, who was supposed to call me, but never did. Third manager also didn't know how I got a service visit, and gave me the excuse that a neighbor in my area requested the service for the wrong address. This made absolutely no sense because I also received a voicemail message from Saela (Edge), telling me that they visited my house. Did my neighbor also accidentally give my phone number?!?!? Every manager said I would not be billed, but who knows what will happen next. All of this sounds like something nefarious is going on. If I am billed, I'm ready to file a complaint with the BBB, IL consumer protection agencies, and any local government agencies that license these businesses.

• Review fromJulie S

  Date: 02/27/2023

  1 star
  This is a terrible company. They are predatory and dishonest. The agreement we talked about on the phone was not honored and there was small print in the written agreement which prevented us from cancelling without a hidden fee. We were made to stay on the phone going from one person to another with no resolution. Their business plan seems to be to trick people into paying more than agreed upon, rather than doing a good job.We hired them in January for a pest control problem. They were ineffective. We took care of the problem ourselves.One of the reasons we hired them was because of their BBB inclusion. Apparently this means nothing.Also BBB, why didnt I see all these negative reviews when I checked the first time?

• Review fromJoshua L

  Date: 02/24/2023

  1 star
  Horrible company. Would give 0 or negative stars if I could.Poor service, ineffective for pest control. They want you to fix your own problems, you are paying them nearly $200 to diagnose it. They spotted openings mice can get in, but charge additional for each 1 inch hole to cover, *** as well do it yourself (we did).Tried to cancel after 3 services, they said we had to pay for remaining 3 services even if we cancel. I said just cancel, they convinced me to let a field manager come out and survey the property for issues.Field manager came out while I was out of town. Did an attic inspection and convinced my wife there was major mouse presents in the attic and SCARED her into agreeing to pay $11,000 to reinsulate the attic and clean out all the droppings. I immediately called her and thankfully caught her while the Saela field manager was there, and berated them for such predatory sales tactics and got the order cancelled immediately.Terrible company, you cannot cancel them without calling and even then you have to convince them for an hour on the phone that you want to cancel. F*** this company.

• Review fromMartin B.

  Date: 02/17/2023

  1 star
  Saela did not give us satisfactory service and after numerous times we told them to cancel service they charged us a penalty to cancel service. They should receive a negative **** rating.